Lenovo ThinkServer 1048 Hardware Maintenance Manual

ThinkServerRD240

HardwareMaintenanceManual

MachineTypes:1045,1046,1047,and1048

ThinkServerRD240

HardwareMaintenanceManual

MachineTypes:1045,1046,1047,and1048

Note

Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinNoticesandthe

WarrantyandSupportInformationdocumentontheThinkServerDocumentationDVD.

FifthEdition(March2011)

©CopyrightLenovo2010,2011.

LENOVOproducts,data,computersoftware,andserviceshavebeendevelopedexclusivelyatprivateexpenseandare

soldtogovernmentalentitiesascommercialitemsasdenedby48C.F.R.2.101withlimitedandrestrictedrightsto

use,reproductionanddisclosure.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,orservicesaredeliveredpursuant

aGeneralServicesAdministration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforth

inContractNo.GS-35F-05925.

Contents

Chapter1.Aboutthismanual.....1

ImportantSafetyInformation..........1

Safetystatements..............2

ImportantinformationaboutreplacingRoHS

compliantFRUs...............5

Chapter2.Generalinformation.....7

Features..................7

Specications................7

Softwareprograms..............9

EasyStartup...............9

EasyManage...............9

Reliability,availability,andserviceability......9

Chapter3.Diagnostics........11

Troubleshootingtables...........11

DVDdriveproblems...........11

Generalproblems............12

Harddiskdriveproblems.........12

Intermittentproblems..........13

Keyboard,mouse,orpointing-device

problems...............13

Memoryproblems...........15

Microprocessorproblems........16

Monitorproblems............16

Optional-deviceproblems........18

Powerproblems............19

Serialportproblems...........20

Softwareproblems...........21

UniversalSerialBus(USB)portproblems..21

Solvingpowerproblems...........21

SolvingEthernetcontrollerproblems......22

Solvingundeterminedproblems........22

Eventlogs................23

Viewingeventlogswithoutrestartingthe

server................23

Systemeventlog..............24

DiagnosticLEDsonthefrontcontrolpanel...24

Onboarddebugdigitron...........24

Chapter4.Locatingparts,controls,

LEDs,andconnectors........25

Frontview................25

Rearview.................25

Frontcontrolpanel.............26

Locatingservercomponents.........28

Locatingpartsonthesystemboard......28

Locatingconnectorsonthebackplane.....31

Chapter5.ReplacingFRUs......33

Guidelines................33

Basicguidelines............33

Systemreliabilityguidelines........34

Guidelinesfortrainedservicetechnicians....34

Inspectingforunsafeconditions......34

Guidelinesforservicingelectricalequipment.35

Workinginsidetheserverwiththepoweron...36

Handlingstatic-sensitivedevices.......36

Removingtheservercover..........37

Installing,removing,orreplacingoptionalhardware

devices.................38

Installingorremovingamemorymodule...38

Removingorinstallinginternaldrives....41

Removingorinstallingtherisercard

assembly...............52

InstallingorremovingaPCIcard......55

Installing,removing,orreplacinghardware

devices.................56

Removingorinstallingthesystemboard

battery................56

RemovingorinstallingtheRAIDcontroller..58

RemovingorinstallingtheEthernetcard...68

Removingorinstallingthemicroprocessorfan

duct.................69

Removingorinstallingthepowersupply...70

Removingorinstallingtheheatsink....74

Removingorinstallingthemicroprocessor..76

Removingorinstallingthesystemboard...80

Removingorinstallingthesystemfans...83

Completingthepartsreplacement.......86

Installingtheservercover........86

Connectingthecables..........87

Turningontheserver..........87

Updatingtheserverconguration.....87

Turningofftheserver..........88

Connectingexternaldevices.......88

Chapter6.Partslisting,RD240Types

1045,1046,1047,and1048......89

Replaceableservercomponents........90

Powercords...............100

Shipgroup................102

Chapter7.Conguringtheserver.105

UsingtheSetupUtilityprogram........105

©CopyrightLenovo2010,2011

iii

StartingtheSetupUtilityprogram.....106

IntroductionoftheBIOSitems.......106

Usingpasswords............113

RAIDcontrollers..............114

UsingtheThinkServerEasyStartupprogram...114

BeforeyouusetheEasyStartupDVD....115

Setupandconguration.........115

ConguringRAID............116

Typicaloperatingsysteminstallation....116

Onboard1068ESASRAIDcontrollerConguration

Utilityprogram...............117

InstallingtheSASSGPIOcables......117

StartingtheCongurationUtilityprogram..117

AccessingtheAdapterPropertieswindow..118

SASRAIDsettings...........118

CreatingordeletingtheRAID1array....119

AccessingtheSASTopologywindow....119

ConguringtheGigabitEthernetcontroller....120

Updatingthermware............120

UsingtheEasyUpdateFirmwareUpdater

program...............120

InstallingtheThinkServerEasyManage

program.................121

AppendixA.RAIDbatterycard

assembly..............123

Specications...............123

Batterylifeanddataretentiontime.....123

AppendixB.Gettinghelpand

technicalassistance........125

Beforeyoucall...............125

Usingthedocumentation..........125

GettinghelpandinformationfromtheWorldWide

Web...................125

Callingforservice.............125

Usingotherservices............126

Purchasingadditionalservices........127

Lenovoproductservice...........127

AppendixC.Notices........129

Trademarks................130

Importantnotes..............130

Productrecyclinganddisposal........130

Particulatecontamination..........131

CompliancewithRepublicofTurkeyDirectiveon

theRestrictionofHazardousSubstances....132

Batteryreturnprogram...........132

GermanOrdinanceforWorkglossstatement...134

Electronicemissionnotices..........134

FederalCommunicationsCommission(FCC)

statement...............134

IndustryCanadaClassAemissioncompliance

statement...............134

Avisdeconformitéàlaréglementation

d'IndustrieCanada...........134

UnitedKingdomtelecommunicationssafety

requirement..............134

EuropeanUnionEMCDirectiveconformance

statement...............135

GermanyClassAcompliancestatement...135

JapanVoluntaryControlCouncilfor

Interference(VCCI)statement.......136

Lenovoproductserviceinformationfor

Taiwan................136

TaiwanClassAwarningstatement.....136

People'sRepublicofChinaClassAwarning

statement...............136

KoreaClassAwarningstatement.....137

Index.................139

ivThinkServerRD240HardwareMaintenanceManual

Chapter1.Aboutthismanual

ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin

yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,

andinstructionsforreplacingfailingcomponents.

Replaceablecomponentsareofthreetypes:

•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.

IfLenovoinstallsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.

•Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor

requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated

fortheserver.

•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.

Themostrecentversionofthisdocumentisavailableat

http://www.lenovo.com/support.

BeforeservicingaLenovoproduct,besuretoread“ImportantSafetyInformation”onpage1.

Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand

SupportInformationdocumentontheThinkServerDocumentationDVDthatcomeswithyourserver.

ImportantSafetyInformation

Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter

lesinstructions.

LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor

SieirgendwelcheVorgängedurchführen

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna

qualsiasidelleistruzioni

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer

umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir

lasinstrucciones.

©CopyrightLenovo2010,2011

1

Safetystatements

Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumberis

usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe

cautionordangerstatementintheSafetyInformationdocument.

Forexample,ifacautionstatementislabeled"Statement1,"translationsforthatcautionstatementarein

theSafetyInformationdocumentunder"Statement1."

Besuretoreadallcautionanddangerstatementsinthisdocumentbeforeyouperformtheprocedures.Read

anyadditionalsafetyinformationthatcomeswiththeserveroroptionaldevicebeforeyouinstallthedevice.

Attention:UseNo.26AWGorlargerUL-listedorCSAcertiedtelecommunicationlinecord.

Statement1

DANGER

Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationof

thisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou

openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening

coversonthisproductorattacheddevices.

ToConnect:ToDisconnect:

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

Statement2

CAUTION:

Whenreplacingthelithiumbattery,useonlyPartNumber33F8354oranequivalenttypebattery.If

yoursystemhasamodulecontainingalithiumbattery,replaceitonlywiththesamemoduletype

2ThinkServerRD240HardwareMaintenanceManual

madebythesamemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperlyused,

handled,ordisposedof.Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

Statement3

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Class 1 Laser Product

Laser Klasse 1

Laser Klass 1

Luokan 1 Laserlaite

Appareil A Laser de Classe 1

`

Statement4

≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)

Chapter1.Aboutthismanual3

CAUTION:

Usesafepracticeswhenlifting.

Statement5

CAUTION:

Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff

theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower

cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected

fromthepowersource.

1

2

Statement8

CAUTION:

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel

attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith

oneoftheseparts,contactaservicetechnician.

Statement26

CAUTION:

Donotplaceanyobjectontopofrack-mounteddevices.

Attention:ThisserverissuitableforuseonanITpowerdistributionsystemwhosemaximumphase-to-phase

voltageis240Vunderanydistributionfaultcondition.

4ThinkServerRD240HardwareMaintenanceManual

Note:ThisproductisnotsuitableforusewithvisualdisplayworkplacedevicesaccordingtoClause2ofthe

GermanOrdinanceforWorkwithVisualDisplayUnits.

ImportantinformationaboutreplacingRoHScompliantFRUs

RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective

(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS

requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe

EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto

haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso

benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe

compliant.

Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique

FRUpartnumbers.

LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers

tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain

someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo

producescontainingRoHScompliantparts.

RoHScompliant

ThinkServerRD240partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed

RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas

compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.

ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006

Currentororiginalpart

ReplacementFRU

Currentororiginalpart

ReplacementFRU

Non-RoHSCanbeNon-RoHS

Non-RoHSCanbeRoHS

Non-RoHSCansubstitutetoRoHS

RoHSMustbeRoHS

MustbeRoHSMustbeRoHS

Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe

distributioncenteratthetimeoforder.

Chapter1.Aboutthismanual5

6ThinkServerRD240HardwareMaintenanceManual

Chapter2.Generalinformation

Features

TheRD240serveroffersthefollowingfeaturesandtechnologies:

•Microprocessor(s):TheserversupportsuptotwoIntel®Xeon®dual-core,quad-core,orhex-core

microprocessors.

•BIOS:

Theserverrmwaredenesastandardinterfacebetweentheoperatingsystem,platformrmware,

andexternaldevices.

•EasyStartupDVD:TheThinkServerEasyStartupprogramguidesyouthroughthecongurationofthe

hardware,theRAIDcontroller,andtheinstallationoftheoperatingsystemanddevicedrivers.

•Integratednetworksupport:Theservercomeswithtwointegratedsingle-portGigabitEthernet

controllersandeachsupportsconnectiontoa10Mbps,100Mbps,or1000Mbpsnetwork.Formore

information,see“ConguringtheGigabitEthernetcontroller”onpage120.

•Largedata-storagecapacityandhot-swapcapability:Somehot-swapservermodelssupporteight

3.5-inchhot-swapharddiskdrives.Withthehot-swapfeature,youcanadd,remove,orreplaceharddisk

driveswithoutturningofftheserver.

•Largesystem-memorycapacity:Theserversupportsupto64GBofsystemmemory.Thememory

modulesupportserrorcorrectingcode(ECC)foruptoeightindustry-standardsingle-rankordual-rank,

1333MHz,DDR3(third-generationdouble-data-rate)registeredsynchronousdynamicrandomaccess

memory(SDRAM)dualinlinememorymodules(DIMMs).

•High-performancegraphicscontroller:Theservercomeswithanonboardhigh-performancegraphics

controllerthatsupportshighresolutionsandincludesmanyperformance-enhancingfeaturesforthe

operating-systemenvironment.

•Redundantconnection:

Thetwoonboardnetworkinterfacecontrollers(NIC)provideafailovercapability

toaredundantEthernetconnection.IfaproblemoccurswiththeprimaryEthernetconnection,all

Ethernettrafcthatisassociatedwiththeprimaryconnectionisautomaticallyswitchedtotheredundant

NIC.Iftheapplicabledevicedriversareinstalled,thisswitchingoccurswithoutdatalossandwithout

userintervention.

•IntelligentPlatformManagementInterface(IPMI)2.0:Thecommand-lineinterfaceprovidesdirect

accesstoservermanagementfunctionsthroughtheIPMI2.0protocol.Usethecommand-lineinterface

toissuecommandstocontroltheserverpower,viewsysteminformation,andidentifytheserver.Youcan

alsosaveoneormorecommandsasatextleandruntheleasascript.

•RAIDsupport:Theserversupportsanintegrated1068ESASRAIDcontrollerandanadd-onSASRAID

card(ThinkServer8708ELPSASRAIDAdapterorThinkServer8708EM2RAIDAdapter),whichare

requiredforyoutousethehot-swapSASorSATAharddiskdrivesandtocreatetheredundantarrayof

independentdisks(RAID)congurations.

Specications

Thefollowinginformationisasummaryofthefeaturesandspecicationsoftheserver.Dependingonthe

servermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.

©CopyrightLenovo2010,2011

7

Table1.Featuresandspecications

Microprocessor(s):Supportsupto

twoIntelXeondual-core,quad-core,

orhex-coremicroprocessors.Forthe

specictypeandspeedinformation

aboutthemicroprocessor,use

theSetupUtilityprogram.See

“UsingtheSetupUtilityprogram”on

page105

.Foralistofthesupported

microprocessorsforyourserver,goto

http://www.lenovo.com/thinkserver.

OntheThinkServersystemspage,

clickProducts➙Options➙

ThinkServerProcessors.

Memorymodules:

•Minimumsystemmemory:2GB

•Maximumsystemmemory:64GB

(eightmemoryslots,eachwithone

8GBRDIMMinstalled)

•Types:ECC,1333MHz,DDR3

registeredSDRAMDIMMsonly

•Slots:Eightdualinlinememory

module(DIMM)slots

•Supports2GB,4GB,and8GB

RDIMMs

Integratedgraphicscard:

•8MBvideomemory

Size:

•Height:87.5mm(3.45inches)

•Width:448mm(17.64inches)

•Depth:683mm(26.89inches)

•

Maximumweight:30kg(66.14lb)

whenfullycongured

Opticaldrive:

•SlimDVD/RW

Harddiskdriveexpansionbays

(dependingonthemodel):

Uptoeight3.5-inchSATAorSAS

harddiskdrives

Expansionslots:

•OnePCIExpressx16cardsloton

thesystemboardforarisercard

(therearethreePCIExpressx8

cardslotsontherisercard)

Powersupply:750-wattsingle

powersupply/750-wattredundant

powersupply

Systemfans:Foursystemfans

withautomaticenergy-saving,noise

reductiontechnology

Integratedfunctions:

•Twosingle-portGbEthernet

controllers

•SixUSB2.0connectors(twofront

andfourrear)

•TwoRJ-45Ethernetconnectors

•Oneserialport

•OneVideoGraphicsArray(VGA)

monitorconnector

Environment:

•Airtemperature:

–Serveron:10°Cto35°C(50°F

to95°F);altitude:0to914.4m

(3000ft)

–Serveroff:10°Cto43°C(50°F

to109.4°F);maximumaltitude:

2133.6m(7000ft)

–Shipping:-40°Cto60°C(-104°F

to140°F)

•Humidity:

–Serveron:upto80%,

non-condensing

–Serveroff:upto80%,

non-condensing

–Shippingandstorage:upto

93%,non-condensing

•Particulatecontamination:

Attention:Airborneparticulates

andreactivegasesactingalone

orincombinationwithother

environmentalfactorssuchas

humidityortemperaturemight

posearisktotheserver.

8ThinkServerRD240HardwareMaintenanceManual

Table1.Featuresandspecications(continued)

RAIDadapters:

•Onboard1068ESASRAIDadapter

•ThinkServer8708ELPSASRAID

Adapter

•ThinkServer8708EM2RAID

Adapter

Electricalinput

•Inputvoltage:

–Lowrange:

Minimum:100Vac

Maximum:127Vac

Inputfrequencyrange:50to

60Hz

–Highrange:

Minimum:200Vac

Maximum:240Vac

Inputfrequencyrange:50to

60Hz

Notes:

1.Powerconsumptionandheat

outputvarydependingonthe

numberandtypeofoptional

featuresinstalledandthe

power-managementoptional

featuresinuse.

2.Thesoundlevelsweremeasured

incontrolledacoustical

environmentsaccordingto

theproceduresspeciedbythe

AmericanNationalStandards

Institute(ANSI)S12.10and

ISO7779andarereportedin

accordancewithISO9296.

Actualsound-pressurelevelsina

givenlocationmightexceedthe

averagevaluesstatedbecause

ofroomreectionsandother

nearbynoisesources.The

noiseemissionlevelstated

isthedeclared(upperlimit)

sound-powerlevel,inbels,fora

randomsampleofsystem.

3.Thereisnokeyboardconnector

ormouseconnectoronthe

server.YoucanconnectaUSB

keyboardandUSBmouseto

theserverbyusingtheUSB

connectors.

Softwareprograms

Lenovoprovidessoftwaretohelpgetyourserverupandrunning.

EasyStartup

TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported

Microsoft®Windows®andLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartup

programisprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).

Theuserguideforthe

EasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram

interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage114.

EasyManage

TheThinkServerEasyManageAgentenablesthisservertobemanagedbythecentralizedconsoleofan

EasyManageCoreServeroverthenetwork.TheThinkServerEasyManageAgentissupportedon32-bitand

64-bitWindows,RedHat,andSUSEoperatingsystems.

Reliability,availability,andserviceability

Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign

features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof

theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.

Chapter2.Generalinformation9

TheserverhasthefollowingRASfeatures:

•AdvancedCongurationandPowerInterface(ACPI)

•AdvancedDesktopManagementInterface(DMI)

•Automaticmemorydownsizingonerrordetection

•Automaticrestartonnon-maskableinterrupt(NMI)

•Availabilityofmicrocodelevel

•Built-in,menu-drivensetup,systemconguration,andRAIDconguration

•Built-inmonitoringforfan,temperature,andvoltage

•Coolingfanswithspeed-sensingcapability

•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)

•Errorcodesandmessagestohelpyouidentifyproblems

•Generatingerrorlogsforthepower-onself-test(POST)failures

•Hot-swapSASharddiskdrives

•IntegratedEthernetcontrollers

•IntelligentPlatformManagementInterface(IPMI)2.0

•Power-onself-test(POST)

•RedundantEthernetconnectionwithfailovercapability(requiresanoptionalEthernetcard)

•Standbyvoltageforsystem-managementfeaturesandmonitoring

•System-errorlight-emittingdiode(LED)onthefrontpanel

•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin

thenonvolatilememoryforeasierremotemaintenance

10ThinkServerRD240HardwareMaintenanceManual

Chapter3.Diagnostics

Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin

theserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB

“Gettinghelpandtechnicalassistance”onpage125

formoreinformation.

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe

followingstepsbeforeyouusethetroubleshootingtables:

1.Checktheoperatorinformationpanel.

2.Removethesoftwareordevicethatyoujustadded.

3.Reinstallthenewsoftwareornewdevice.

DVDdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

TheDVDdriveisnot

recognized.

1.Makesurethat:

•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)

isenabledintheSetupUtilityprogram.

•Allcablesandjumpersareinstalledcorrectly.

•Thesignalcableandconnectorarenotdamagedandtheconnectorpins

arenotbent.

•ThecorrectdevicedriverisinstalledfortheDVDdrive.

2.Reseatthefollowingcomponents:

a.DVDdrive

b.DVDdrivecables

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.DVDdrive

b.DVDdriveandcables

c.(Trainedservicetechnicianonly)Systemboard

ADVDisnotworkingcorrectly.

1.CleantheDVD.

2.ReseattheDVDdrive.

3.ReplacetheDVDdrive.

11

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

TheDVDdrivetrayisnot

working.

1.Makesurethattheserveristurnedon.

2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.

3.ReseattheDVDdrive.

4.ReplacetheDVDdrive.

Generalproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89

to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Acoverlockisbroken,anLED

isnotworking,orasimilar

problemhasoccurred.

IfthepartisaCRU,replaceit.IfthepartisaFRU,thepartmustbereplacedbya

trainedservicetechnician.

Harddiskdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Notalldrivesarerecognizedby

theharddiskdrivediagnostic

tests.

Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk

drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe

drivethatyouremovedwithanewone.

Theserverstopsresponding

duringtheharddiskdrive

diagnostictest.

Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped

responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest

runssuccessfully,replacethedrivethatyouremovedwithanewone.

Aharddiskdrivewasnot

detectedwhiletheoperating

systemwasbeingstarted.

Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic

testsagain.

12ThinkServerRD240HardwareMaintenanceManual

Intermittentproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Aproblemoccursonly

occasionallyandisdifcultto

diagnose.

1.Makesurethat:

•Allcablesandcordsareconnectedsecurelytotherearoftheserverand

attacheddevices.

•Whentheserveristurnedon,airisowingfromthefangrille.Ifthereis

noairow,thefanisnotworking.Thiscancausetheservertooverheat

andshutdown.

2.Checkthesystem-eventlog(see“Eventlogs”onpage23).

3.See“Solvingundeterminedproblems”onpage22.

Keyboard,mouse,orpointing-deviceproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Allorsomekeysonthe

keyboarddonotwork.

1.Makesurethat:

•Thekeyboardcableissecurelyconnected.

•Theserverandthemonitorareturnedon.

2.Thekeyboardiscompatiblewiththeserver.RefertotheWebsiteat

http://www.lenovo.com/thinkserver.

3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect

thekeyboardfromthehubandconnectitdirectlytotheserver.

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.Keyboard

b.(Trainedservicetechnicianonly)Systemboard

Chapter3.Diagnostics13

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld

replaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Themouseorpointingdevice

doesnotwork.

1.Makesurethat:

•Themouseorpointingdeviceiscompatiblewiththeserver.RefertotheWeb

siteat

http://www.lenovo.com/thinkserver.

•Themouseorpointing-devicecableissecurelyconnectedtotheserver.

•Themouseorpointing-devicedevicedriversareinstalledcorrectly.

•Theserverandthemonitorareturnedon.

•ThemouseisenabledintheSetupUtilityprogram.

2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB

hub,disconnectthemouseorpointingdevicefromthehubandconnectit

directlytotheserver.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.Mouseorpointingdevice

b.(Trainedservicetechnicianonly)Systemboard

14ThinkServerRD240HardwareMaintenanceManual

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