Tenda AC21 Installation guide

To get the App for management, scan the

QR code, or search for Tenda WiFi in App

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AC2100 Dual Band Gigabit WiFi Router

Quick Installation Guide

AC21

• Wireless router * 1

• Power adapter * 1

• Ethernet cable * 1

• Quick installation guide * 1

Package contents

For product or function details, please visit www.tendacn.com

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CONTENTS

01 / English

05 / Deutsch

07 / Español

09 / Čeština

11 / Italiano

13 / Français

15 / Magyar

17 / Português

19 / Polski

21 / Română

23 / Nederlands

25 / Türkçe

27 / 한국어

I. Connect your router

Step 1: Import your PPPoE user name and password from

your original router.

1. Power on your original and new routers.

2. Connect the WAN port of the original router to a LAN port (port 1, 2,

IPTV/3) of the new router using an Ethernet cable.

3. When the WAN and LAN LED indicators of the new router turn solid on

for 3 seconds after blinking fast, the PPPoE user name and password

are imported to your new router successfully.

4. Remove the original router.

Step 2: Connect your new router to the internet.

1. Power on the new router.

2. Connect the WAN port of the new router to the LAN port of your

modem or the Ethernet jack using an Ethernet cable. The WAN LED

indicator lights on.

If you want to copy the PPPoE user name and password from your original router, start from Step 1. Otherwise, start from Step 2.

Ethernet cable

Power

New router

Original router

WAN

WPS/RST POWERIPTV/3 WAN2

1

WPS/RST POWERIPTV/3 WAN2

1

Modem

Internet

Or

Ethernet cable

Power

Ethernet jack

WPS/RST POWERIPTV/3 WAN2

1

WAN

English

01

II. Connect your devices to the new router III. Set up the new router for internet access

Tenda_XXXXXX

Method 1: Connect your WiFi-enabled device (such as a smart phone) to

the new router’s WiFi network using the SSID labeled on the

bottom of the router. There is no WiFi password by default.

1. Start a web browser on a device that has connected to the router,

and visit tendawif i.com.

2. Click Start.

3. The router detects your internet connection type automatically.

Set required parameters and click Next.

tendawif i.com

If you cannot log in to the web UI of the router, refer to Q1 in FAQ.

Tips

Skip

As detected, your connection type may be: PPPoE

ISP Password:

Connection Type:

ISP User Name:

Import PPPoE user name and password

from the original router.

Enter the user name from your ISP .

Enter the password from your ISP .

PPPoE

Setting

Quick Setup Wizard

Start

Tenda Router

PPPoE is used for illustration here. If you migrated your PPPoE user name and

password from your original router, this router auto-lls the ISP User Name and

ISP Password.

Note

Tenda_XXXXXX

English

02

Method 2: Connect your wired device (such as a computer) to port 1, 2,

IPTV/3 of the router using an Ethernet cable. The LAN LED

indicator lights up.

Ethernet cable

WPS/RST POWERIPTV/3 WAN2

1

4 . Customize your WiFi name (SSID), WiFi password and the login

password as needed, and click Next.

Done.

Tips

WiFi Settings

Tenda_XXXXXX

WiFi password of 8-32 characters

Not Required

Set the WiFi password as the login password of the

admin account.

Not Required

Login password of 5-32 characters

Tenda_XXXXXX

To change settings of other features,click the "More" button below.

More

LED indicators

LED indicator

SYS

Status Description

Solid on

Blinking

O

WAN

LAN

WiFi

T

Solid on

Blinking

O

Solid on

Fast blinking

for twice

O

Solid on

Fast blinking

Slow blinking

O

The router works properly, but fails to connect to

the internet.

The system is faulty.

The WAN port is connected properly, but no data

is being transmitted

Data is being transmitted over the WAN port.

The WAN port is disconnected or improperly

connected.

At least one LAN port is connected properly.

A new wired device is connected to the router.

No device is connected to any LAN port of the

router properly.

At least the 2.4 GHz or 5 GHz WiFi network is enabled.

Data is being transmitted wirelessly.

The router is performing WPS negotiation.

Both 2.4 GHz and 5 GHz WiFi networks are disabled.

This LED is reserved.

The router is starting.

If the indicator still lights solid on after the router

completes startup, it indicates that the router is

connecting to the internet successfully.

IV. Access the internet

WiFi-enabled devices: Connect your WiFi-enabled devices to the WiFi

network of the router using the WiFi name and WiFi password you set.

The By default, the WiFi name for both 2.4 GHz and 5 GHz are the same, if you need to

modify the WiFi name and WiFi password, see Q4 in FAQ.

Wired devices: Your wired devices connected to the router can access

the internet directly now.

The WiFi password is used to connect to the WiFi network, and the login password

is used to log in to the web UI of the router.

Note

English

03

Jack, ports and buttons

English

04

WPS/RST POWERIPTV/3 WAN2

1

WPS: Press the button of the router for 1 to 3 seconds. Within 2

minutes, enable the WPS function of the other WPS-supported

device to establish a WPS connection.

Reset: When the SYS LED indicator blinks, hold the button down

for about 8 seconds, release it when all the LED indicators blink

once.

DescriptionJack/Port/Button

Power jack.

Used to connect to the included power adapter.

POWER

WPS/RST

WAN

1/2

IPTV/3

Used to start the WPS negotiation process, or to reset the router.

Used to connect this router to the internet.

They are LAN ports used to connect to the wired devices such

as computers or switches.

By default, it is a LAN port.

If the IPTV function of the router is enabled, it serves only as an

IPTV port used to connect to a set-top box.

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Q1: I cannot log in to the web UI of the router after entering tendawif i.com,

what should I do?

A1: Try the following solutions and log in again:

• Ensure that tendawif i.com is entered correctly in the address bar of the web browser,

or you can try entering 192.168.0.1.

• If you use a WiFi-enabled device to log in to the web UI of the router, ensure that it is

connected to the router’s SSID, and mobile data (if any) is disabled.

• If you use a computer to log in to the web UI of the router, ensure that it is connected to

port 1, 2 or IPTV/3 of the router properly by an Ethernet cable. And it is set to Obtain an

IP address automatically and Obtain DNS server address automatically.

• Replace the web browser.

• Reset the router.

Q2: I cannot access the internet after the conguration, what should I do?

A2: Try the following methods:

• Check if the WAN port of the router is connected properly, and the WAN LED indicator

is solid on or blinking.

• Check if the SYS LED indicator blinks, log in to the web UI of the router, and navigate

to the Internet Settings page, follow the on-screen instructions to solve it.

• If your wired devices cannot access the internet:

– Check if your computer is connected to port 1, 2, IPTV/3 properly.

– Check if your computer is set to obtain an IP address automatically and Obtain

DNS server address automatically.

• If your WiFi-enabled devices cannot access the internet:

– Check if your WiFi-enabled devices are connected to the WiFi network of the router

with the SSID you set.

– Change your WiFi name and WiFi password on Wireless Settings page. Then try again.

Q3: How to reset the router?

A3: When the SYS indicator lights on or blinks, hold down the WPS/ RST button for about 8

seconds. Release it when all the LED indicators blink once. The router is reset successfully.

Q4: How to change my WiFi names and passwords?

A4: Log in to the web UI of the router on your wired or WiFi-enabled device, navigate to

Wireless Settings > WiFi Name & Password Page, and customize your WiFi names and

passwords.

Q5: Why cannot my phone f ind 5 GHz signal?

A5: Only devices supporting 5 GHz signal can nd and connect to the 5GHz network.

By default, the WiFi name for 2.4 GHz is the same with 5 GHz. To change it, please follow the

instructions in Q4.

FAQ

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference,

in which case the user may be required to take adequate measures.

Operations in the 5.15-5.25GHz band are restricted to indoor use only.

This equipment should be installed and operated with minimum distance 20cm between the

device and your body.

The mains plug is used as disconnect device, the disconnect device shall remain readily operable.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modications to this equipment. (2) To avoid unnecessary radiation interference,

it is recommended to use a shielded RJ45 cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type

AC21 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

http://www.tendacn.com/en/service/download-cata-101.html

Operating Frequency:

2.4 GHz: EU/2400-2483.5MHz (CH1-CH13)

5 GHz: EU/5150-5250MHz (CH36-CH48)

EIRP Power (Max.):

2.4 GHz: 19.86 dBm

5 GHz: 22.96 dBm

Software Version: V16.03.07.XX

Adapter Model: BN037-A18012E/BN037-A18012B/BN074-A18012E/BN074-A18012B

Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.

Input: 100 - 240V AC, 50/60Hz, 0.6A

Output: 12V 1.5A

: DC Voltage

Caution:

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment

o and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

— Reorient or relocate the receiving antenna.

— Increase the separation between the equipment and receiver.

— Connect the equipment into an outlet on a circuit diﬀerent from that to which

the receiver is connected.

— Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only.

Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that

may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment

and it also complies with Part 15 of the FCC RF Rules.

This equipment should be installed and operated with minimum distance 20cm between the

device and your body.

Caution:

Any changes or modications not expressly approved by the party responsible for compliance

could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter.

Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modications to this equipment. (2) To avoid unnecessary radiation interference, it

is recommended to use a shielded RJ45 cable.

RECYCLING

This product bears the selective sorting symbol for Waste electrical and electronic equipment

(WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU

in order to be recycled or dismantled to minimize its impact on the environment.

User has the choice to give his product to a competent recycling organization or to the retailer

when he buys a new electrical or electronic equipment.

For EU/EFTA, this product can be used in the following countries:

Operating Temperature: 0°C - 40°C Operating Humidity: (10% - 90%) RH, non-condensing

Copyright

Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand

and product names mentioned herein are trademarks or registered trademarks of their respective

holders. Specications are subject to change without notice.

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Technical Support

Shenzhen Tenda Technology Co., Ltd.

6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road,

Nanshan District, Shenzhen, China. 518052

USA hotline: 1-800-570-5892

Toll Free: 7 x 24 hours

Canada hotline: 1-888-998-8966

Toll Free: Mon - Fri 9 am - 6 pm PST

Hong Kong hotline: 00852-81931998

Global hotline: +86 755-2765 7180 (China Time Zone)

Website: www.tendacn.com

E-mail: [email protected]

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