Cisco EPC3940AD Owner's manual

Cisco
Brand
Cisco
Model
EPC3940AD
Category
Supplementary music equipment
Type
Owner's manual

This manual is also suitable for

OL- 30773-01
Cisco Model EPC3940 and
EPC3940L EuroDOCSIS 3.0 16x4
Wireless Residential Gateway with
Embedded Digital Voice Adapter
User Guide
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Please Read
Important
Read this entire guide. If this guide provides installation or operation instructions,
give particular attention to all safety statements included in this guide.
Notices
Trademark Acknowledgments
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. EuroDOCSIS and EuroPacketCable are
registered trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected
Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of
the Wi-Fi Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
capacity, data throughput rate, range and coverage. Performance depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware or any portion of it, without our express written consent is
prohibited.
Copyright
© 2014 Cisco Systems, Inc. All rights reserved.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
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OL-30773-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS vii
CE Compliance x
EU Compliance xii
About This Guide xiii
Introducing the EuroDOCSIS Wireless Residential Gateway with
Voice 1
Introduction ......................................................................................................................... 2
What's In the Carto n? .......................................................................................................... 3
Front Panel Description ...................................................................................................... 4
Top Panel Desc riptio n......................................................................................................... 6
Back Panel Description ....................................................................................................... 7
Installing the EuroDOCSIS Wireless Residential Gateway with
Voice 9
Installation Preparatio ns ................................................................................................... 10
Install the Wireless Res idential Vo ice Gateway .............................................................. 17
Connect the Wireless Resid ential Voice Gateway .......................................................... 18
Operation of Front Panel Indicators 21
Initial Po wer On, Calibration, and Registration (AC Power applied) ........................... 22
Normal Op erations (AC Power Applied) ....................................................................... 23
Special Conditions ............................................................................................................. 25
Contents
iv OL-30773-01
Troubleshooting the EuroDOCSIS Wireless Residential Gateway
with Voice 27
Frequently Asked Questio ns ............................................................................................ 28
Common Troubles hooting Issues .................................................................................... 33
Tips for Improved Performa nce ....................................................................................... 34
Customer Information 35
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
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IMPORTANT SAFETY INSTRUCTIONS
OL-30773-01 vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use a ttachments/accessories specified by the manufacturer.
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution when
moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods
of time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
some protection against voltage surges and built-up static charges.
IMPORTANT SAFETY INSTRUCTIONS
viii OL-30773-01
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Power/Mains Overloads
equire
battery power or other power sources to operate them, refer to the operating
instr uctions for those p r oducts.
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Operating Environment
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
Protect from Exposure to Moisture and Foreign Objects
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this appar atus.
device (dust remover) to clean this product.
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
IMPORTANT SAFETY INSTRUCTIONS
OL-30773-01 ix
Service Warnings
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
telecommunication line cord.
SAVE THESE INSTRUCTIONS
CE Compliance
x OL-30773-01
CE Compliance
The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to-
5725 MHz frequency range.
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
CE Compliance
OL-30773-01 xi
Note: The full declaration of conformity for this product can be found at
http://www.cisco.com/ we b/co nsumer/ support/ comp lia nce_info.htm l.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1, EN 301 489-17, and EN 301 893
Safety: EN 60950-1 and EN 62311
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
-1999/5/EC
National Restrictions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http://www.comuni cazi oni.it/i t/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comuni cazi oni.it/i t/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
20110311_CE_Gateway
EU Compliance
x ii OL-30773-01
EU Compliance
This device complies with Commission Regulations (EU) No. 1275/2008 and
801/2013. For more information on the energy consumption of this product, go
to www.cisco.com/go/cpe-eu-lot26-results
.
About This Guide
OL-30773-01 xiii
About This Guide
Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operating, maintaining, and troubleshooting the EPC3940
and EPC3940L EuroDOCSIS Wireless Residential Gateway with Voice.
Purpose
This guide covers the following models:
EPC3940 EuroDOCSIS Wireless Residential Gateway with Voice
EPC3940L EuroDOCSIS Wireless Residential Gateway with Voice
All features described in this guide are standard to these models of residential
gateways unless otherwise noted. For the purpose of this guide, whenever a feature
or option applies to only a specific model, the model number is specified. If a model
number is not specified, then the feature or option applies to both of the models.
Audience
This guide is written for system operators, cable modem installation personnel,
customer service representatives, and Cisco Services support engineers.
Document Version
This is the first formal release of this document.
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OL-30773-01 1
Introduction
This chapter provides an overview of residential gateway features,
indicators, and connectors to help you become familiar with the
residential gateway and the benefits it offers. This chapter also lists the
accessories and equipment that are provided with the residential
gateway so that you can verify that you received all of these items.
1 Chapter 1
Introducing the EuroDOCSIS
Wireless Residential Gateway
with Voice
In This Chapter
Introduction ..........................................................................................2
What's In the Carto n? ...........................................................................3
Front Panel Description .......................................................................4
Top Panel Description..........................................................................6
Back Panel Description ........................................................................7
Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice
2 OL-30773-01
Introduction
Your new Wireless Residential Gateway with Embedded Digital Voice Adapter
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The residential gateway delivers data, voice and wired (Ethernet)
or wireless gateway capabilities to connect a variety of devices in the home or small
office and support high-speed data access and cost-effective voice services, all in one
device.
This guide provides procedures and recommendations for installing, operating, and
troubleshooting your residential gateway for high-speed Internet service and digital
telephone service. Contact your service provider for more information about
subscribing to this service.
Your new residential gateway offers the following outstanding benefits and features:
Compliant with EuroDOCSIS 3.0, 2.0, and 1.x standards along with
EuroPacketCable™ specifications to deliver high-end performance and reliability
High performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity
802.11n/ac Wireless Access Point
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
Color-coded interface ports and corresponding cables simplify installation and
setup
EuroDOCSIS-compliant LED labeling and behavior provides a user and
technician friendly method to check operational status and act as a
troubleshooting tool
Allows automatic software upgrades by your service provider
What's In the Carton?
OL-30773-01 3
What's In the Carton?
When you receive your residential gateway, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One EPC3940 (left) or EPC3940L
(right) EuroDOCSIS Wireless
Residential Gateway with Voice
One AC power adapter with power
cord (Image may vary from actual
product. Item varies based on the
region where the item is used.)
One Ethernet cable (May not be
provided with all products.)
One USB cable (Image may vary from
product. May not be provided with all
products.)
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need an optional cable signal splitter and additional standard RF coaxial
cables if you want to connect a VCR, a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to the same cable connection as your
residential gateway.
If your product supports telephone service, cables and other equipment needed
for telephone service must be purchased separately. Contact your service
provider to inquire about the equipment and cables you need for telephone
service.
Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice
4 OL-30773-01
Front Panel Description
The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See
Operation of Front Panel Indicators (on page 21), for more information on front
panel LED status indicator functions.
Gateway Model EPC3940 (left) and Gateway Model EPC3940L (right)
1 POWER—ON, power is applied to the residential gateway.
2 DS—ON, the residential gateway is receiving data from the cable network.
3 US—ON, the residential gateway is sending data to the cable network.
4 ONLINE—ON, the residential gateway is registered on the network and fully
operational.
5 1-4—ON, the Ethernet connection is operational. BLINKING indicates that data
is being transferred over the Ethernet connection. OFF indicates that the Ethernet
connection is not connected or has been disabled by the user.
6 WIRELESS ON/OFF Button (model EPC3940L only)—Press this button to
activate the Wireless feature. This feature allows users to transfer data over the
wireless connection.
Front Panel Description
OL-30773-01 5
7 2.4G—ON, the wireless access point is operational. Blinking indicates that data is
being transferred over the wireless connection. OFF indicates that the wireless
access point is not enabled.
8 5G—ON, the wireless access point is operational. Blinking indicates that data is
being transferred over the wireless connection. OFF indicates that the wireless
access point is not enabled.
9 WPS (model EPC3940 only)—OFF (normal condition), indicates that the wireless
setup is not active. BLINKING indicates the user has activated wireless setup to
add new Wireless Protected Setup (WPS) clients on the wireless network.
10 WPS Button (model EPC3940L only)—Press this button to activate the Wireless
Setup feature for the model EPC3940L. This feature allows users to add new
Wireless Protected Setup (WPS) compliant wireless clients to the home network.
Note: The WPS button is on the top panel of model EPC3940. For more
information, see Top Panel Description (on page 6).
11 TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use.
OFF indicates that phone service for TEL 1 is not enabled.
12 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use.
OFF indicates that phone service for TEL 2 is not enabled.
Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice
6 OL-30773-01
Top Panel Description
The WPS button on the top panel of the EPC3940 residential gateway shows the
status of the Wireless Protected Setup (WPS) feature. The EPC3940L residential
gateway has a similar button on the front panel. For more information, see Front
Panel Description (on page 4).
Gateway Model EPC3940
1 WIRELESS SETUP Button—Press this button to activate the Wireless Setup
feature. This feature allows users to add new Wireless Protected Setup (WPS)
compliant wireless clients to the home network.
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Cisco EPC3940AD Owner's manual

Cisco
Brand
Cisco
Model
EPC3940AD
Category
Supplementary music equipment
Type
Owner's manual
This manual is also suitable for
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