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System Board Cover .......................................................................................................................... 61
Fan ..................................................................................................................................................... 63
Heat sink/thermal module ................................................................................................................... 65
Processor ........................................................................................................................................... 67
Drive Cables and Connector .............................................................................................................. 69
WLAN Module .................................................................................................................................... 71
System Board ..................................................................................................................................... 74
Front Bezel ......................................................................................................................................... 77
Display Panel ..................................................................................................................................... 79
Appendix A Troubleshooting Without Diagnostics ...................................................................................... 82
Safety and Comfort ............................................................................................................................ 82
Before You Call for Technical Support ............................................................................................... 82
Helpful Hints ....................................................................................................................................... 83
Solving General Problems .................................................................................................................. 85
Solving Power Problems .................................................................................................................... 89
Solving Hard Drive Problems ............................................................................................................. 91
Solving Media Card Reader Problems ............................................................................................... 94
Solving Display Problems ................................................................................................................... 96
Solving Audio Problems ................................................................................................................... 101
Solving Printer Problems .................................................................................................................. 103
Solving Keyboard and Mouse Problems .......................................................................................... 105
Solving Hardware Installation Problems ........................................................................................... 107
Solving Network Problems ............................................................................................................... 109
Solving Memory Problems ............................................................................................................... 112
Solving Processor Problems ............................................................................................................ 114
Solving CD-ROM and DVD Problems .............................................................................................. 114
Solving USB Flash Drive Problems .................................................................................................. 117
Solving Front Panel Component Problems ...................................................................................... 118
Solving Internet Access Problems .................................................................................................... 118
Solving Software Problems .............................................................................................................. 120
Contacting Customer Support .......................................................................................................... 122
Appendix B HP PC Hardware Diagnostics .................................................................................................. 123
Why run HP PC Hardware Diagnostics ............................................................................................ 123
How to access and run HP PC Hardware Diagnostics ..................................................................... 123
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 124
Appendix C Backup and recovery in Windows 8 ........................................................................................ 125
Backing up your information ............................................................................................................. 125
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