Ubee DDC2700 Subscriber User Manual

Release Version

5/20/10

www.ubeeinteractive.com

8085 S. Chester Street, Suite 200

Englewood, CO 80112

1.888.390.8233

Sales (email): [email protected]

Support (email) amsu[email protected]

DDW2600 Wireless Router

(U10CC037)

and

DDC2700 Commercial

Router (U10C038)

Subscriber User Guide

DDW2600 Wireless Cable Modem/Router DDC2700 Commercial Cable Modem/Router

Notices and Copyrights

used except in accordance with applicable agreements. This material is protected by the copyright laws of the United States and other

countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in

accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business

management owner of the material.

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 i

Contents

1 Safety and Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Eco-Environmental Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2.1 Packaging Collection and Recovery Requirements: . . . . . . . . . . . . . . . . . . . 2

1.3 Regulatory Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3.1 Industry North America Statement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3.2 Radiation Exposure Statement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1 Application Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.2 Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.3 Physical Specifications, Standards, Firmware Operations. . . . . . . . . . . . . . . . . . . . . 5

2.4 Default Values/Device Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.4.1 Wireless Defaults (for DDW2600 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.4.2 How to Find the MAC Address of the Device . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.5 Device Package Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.6 Device Back Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.6.1 DDW2600 and DDC2700 Back Panel Images . . . . . . . . . . . . . . . . . . . . . . . . 9

2.7 Device Front Panel & LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.7.1 DDW2600 and DDC2700 Front Panel Images. . . . . . . . . . . . . . . . . . . . . . . 10

2.7.2 LED Behavior Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3 Install the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.1 Connect the Device and Access the Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . 13

3.1.1 Connect the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3.1.2 Access the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.2 Confirm Installation and Connect Devices to the Network . . . . . . . . . . . . . . . . . . . . 16

3.2.1 DDW2600 Wireless Cable Modem/Router Only. . . . . . . . . . . . . . . . . . . . . . 16

3.2.2 Additional Troubleshooting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Web User Interface Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1 Modem Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1.1 Modem - Cable Modem Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1.2 Modem - Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.1.3 Modem - Downstream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.1.4 Modem - Upstream. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.1.5 Modem - Upstream Burst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4.1.6 Modem - Operation Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.1.7 Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.2 Gateway Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.2.1 Gateway - Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.2.2 Gateway - Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.2.3 Gateway - DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Ubee Interactive

ii DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

4.2.4 Gateway - DHCP Static Lease . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.2.5 Gateway - DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.2.6 Gateway - Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4.2.7 Advanced Gateway Setup - Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.2.8 Advanced Gateway Setup - Mac Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.2.9 Advanced Gateway Setup - IP Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.2.10 Advanced Gateway Setup - Port Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . 39

4.2.11 Advanced Gateway Setup - Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

4.2.12 Additional Information - Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4.2.13 Advanced Gateway Setup - Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . 44

4.2.14 Additional Information - Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

4.2.15 Advanced Gateway Setup - Pass Through . . . . . . . . . . . . . . . . . . . . . . . . . 47

4.2.16 Advanced Gateway Setup - DMZ Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

4.3 Wireless Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4.3.1 Wireless - Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4.3.2 Wireless - Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

4.3.3 Wireless - Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

4.3.4 Wireless - Guest Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

4.4 VPN Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

4.4.1 VPN - Enable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

4.4.2 VPN - Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

4.4.3 VPN - Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

4.4.4 VPN Configure - Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4.4.5 VPN - L2TP / PPTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

4.4.6 Additional information - VPN Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

4.4.7 VPN - Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4.5 Parental Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

4.5.1 Parental Control - User Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

4.5.2 Parental Control - Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

4.5.3 Parental Control - Tod Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

4.5.4 Parental Control - Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

4.6 Firewall Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

4.6.1 Firewall - Content Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

4.6.2 Firewall - Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4.6.3 Firewall - Remote Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4.7 Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

4.7.1 Tools - Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

4.7.2 Tools - Trace Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4.7.3 Tools - Client List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4.7.4 Tools - Scanning Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

4.7.5 Tools - Password (Subscriber) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

4.7.6 Tools - User Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 1

1 Safety and Regulatory Information

The following information provides safety and regulatory standards for anyone

installing, maintaining, and using the DDW2600 wireless or the DDM2700 commercial

cable modem/router.

1.1 Safety

WARNING: The following information provides safety guidelines for anyone

installing and maintaining the DDW2600 or DDM2700 router. Read all

safety instructions in this guide before attempting to unpack, install,

operate, or connect power to this product. Follow all instruction labels on

the device itself. Comply with the following safety guidelines for proper

operation of the device:

Always follow basic safety precautions to reduce the risk of fire, electrical

shock and injury. To prevent fire or shock hazard, do not expose the unit to

rain, moisture, or install this product near water. Never spill any form of

liquid on or into this product. Do not use liquid cleaners or aerosol cleaners

on or close to the product. Use a soft dry cloth for cleaning.

Do not insert any sharp object into the product’s module openings or empty

slots. Doing so may accidentally damage its parts and/or cause electric

shock.

Electrostatic discharge (ESD) can permanently damage semiconductor

devices. Always follow ESD-prevention guidelines for equipment handling

and storage.

Use only the power adapter supplied with the device. Do not attach the

power supply cable on building surfaces or floorings.

 Do not place heavy objects on top of the device.

 Rest the power cable freely without any obstacle or heavy items piled on top of it.

Refrain from abusing, stepping or walking on the cable. Do not place the device on

an unstable stand or table; the device may drop and become damaged.

 To protect the equipment from overheating, do not block the slots and openings in

the module housing that provides ventilation. Do not expose this device to direct

sunlight. Do not place any hot devices close to this device, as it may degrade or

cause damage to it.

1.2 Eco-Environmental Statements Ubee Interactive

2 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

1.2 Eco-Environmental Statements

The following eco-environmental statements apply to the DDW2600 or DDM2700

router.

1.2.1 Packaging Collection and Recovery Requirements:

Countries, states, localities, or other jurisdictions may require that systems be

established for the return and/or collection of packaging waste from the consumer, or

other end user, or from the waste stream. Additionally, reuse, recovery, and/or

recycling targets for the return and/or collection of the packaging waste may be

established. For more information regarding collection and recovery of packaging and

packaging waste within specific jurisdictions, contact Ubee Interactive at

www.ubeeinteractive.com.

1.3 Regulatory Statements

The following regulatory statements applies to the DDW2600 or DDM2700 router.

1.3.1 Industry North America Statement:

This device complies with RSS-210 of the Industry North America Rules. Operation is

subject to the following two conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

1.3.2 Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance

20cm between the radiator & your body. This device has been designed to operate

with an antenna having a maximum gain of 2 dBi. Antenna having a higher gain is

strictly prohibited per regulations of Industry North America. The required antenna

impedance is 50 ohms.

Ubee Interactive 2 Introduction

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 3

2 Introduction

Welcome to the Ubee family of data networking products! This document provides

instructions for anyone who installs, configures, maintains, and uses the Ubee

DDW2600 wireless cable modem/router or the DDM2700 commercial cable

modem/router. The following topics are also provided:

 To define all relevant device compliance standards and physical specifications.

 To provide device installation, user level instructions, and basic troubleshooting.

Important: This document can be used for two different Ubee products: the

DDW2600 wireless cable modem/router and the DDC2700 commercial cable

modem/router. Any instructional differences between the two are noted throughout

this document.

Ubee recommends that you review this chapter before installing and using the device.

To go directly to installing the device, go to page 13. The following topics are provided:

 Application Diagram (p. 4)

 Support (p. 4)

 Physical Specifications, Standards, Firmware Operations (p. 5)

 Default Values/Device Logins (p. 7)

 Device Package Components (p. 8)

 Device Back Panel Description (p. 9)

 Device Front Panel & LED Behavior (p. 10)

2.1 Application Diagram Ubee Interactive

4 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

2.1 Application Diagram

The diagram below illustrates the general connection topology and uses of the device.

2.2 Support

Subscribers must contact their service provider for direct support. Device

documentation support may be available at:

http://www.ubeeinteractive.com

. . .

Wi-Fi

Telephone

. . .

Laptops/Other Wireless Devices

Ethernet Enabled Devices,

PCs, Gaming Consoles, etc.

Customer Premises Network - Residential or Small Office/Home Office (SOHO)

Wi-Fi

Clients

LAN

Ubee, or off-the-shelf products

can be connected to expand

the network (for example,

router, wireless router, hub).

Cable RF/Coax

Ubee DDC2700 Commercial

Cable Modem/Router

Ubee DDW2600 Wireless

Cable Modem/Router

RJ45

To DDC2700

or

to DDW2600 (above)

Ethernet

Cable RF/Coax

Subscriber Ethernet Network Extensions

Ubee Interactive 2.3 Physical Specifications, Standards, Firmware Operations

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 5

2.3 Physical Specifications, Standards, Firmware Operations

The following list provides the features and specifications of the DDW2600 or

DDC2700 cable modem/router:

Interfaces

 Cable: F-Connector, Female

 LAN: 4 10/100Mbps, Based-T RJ-45 Ports

 USB: USB 1.0 Port, provides an alternate network connection

 32MB DDR Ram

Standards/Certifications

 DOCSIS/Euro DOCSIS 1.0/1.1/2.0 Certified

 CE/ FCC Class B, UL 60950

 RoHS, WEEE

 IPv4

 Wireless: IEEE 802.11; 802.11b/g; DSSS

Downstream*

 Frequency Range: 88 MHz ~ 860MHZ

 Modulation: 64/256 QAM

 Maximum Data Rate: 30Mbits/sec (64QAM), 42.8Mbits/sec (256QAM)

 Symbol Rate: 5.057/5.361/Msymbols/sec

 RF Input/Output Power:

 -17 to +15dBmV (64 QAM)

 -15 to +17dBmV (256 QAM)

 Input Impedance: 75 Ω

 Channel Bandwidth: 6 or 8 MHz

Upstream*

 Frequency Range: 5 MHz ~ 42 MHz

 Modulation: A-TDMA: QPSK 8, 16, 32, 64QAM, S-CMDA: QPSK 8, 16, 32, 64,

128QAM

 Maximum Data Rate: 0.32 ~ 10.24Mbits (QPSK), 0.64 ~ 20.48Mbits (16QAM),

0.96 ~ 30.72Mbits (64QAM)

 RF Output Power: A-TDMA: +8dBmV ~ +58dBmV(QPSK), +8dBmV ~

+55dBmV(QAM), +8dBmV ~ +54dBmV (32/64)

*Actual speeds can vary based on factors including network configuration, service tier,

and network conditions.

Wireless (DDW2600 Only)

 WiFi Multimedia Support

 WPA, WPS, WEP Encryption

 4 SSIDs (1 SSID is Reserved for Service Provider)

 Transmit Power: 18dBm

2.3 Physical Specifications, Standards, Firmware Operations Ubee Interactive

6 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

 Operating Frequency: 2400~2497MHz ISM band

 Data Rate: 1, 2, 5.5, 6, 9, 11, 12, 24, 36, 48, & 54 Mbps

 Frequency Range: 11 channels (2.412 to 2.462GHz)

 Antenna: External, detachable

Security

 Firewall, Stateful Packet Inspection (SPI)

 MAC/IP/Port Filtering

 TACACS/RADUIS Authentication

 DoS (Denial of Services) Detection/Prevention

 Parental Control: Add/Remove Users, Time Access Rules

Network

 NAT, DMZ, RIP, DHCP Client/Server, Static IP Network Assignment, Multiple

Subnet Support

 Dynamic DNS

 VPN Pass-Through and VPN End-Point Support (IPSec/L2TP/PPTP)

 Port Forwarding, Port Filtering, Port Triggering

 RIP v1, v2

 Ethernet 10/100 BaseT, Full-Duplex Auto-Negotiate Functionality, IPv4 Support

Device Management

 Power Saving Features/Management

 DOCSIS and Web Interface Configuration, Local and Remote

 Telnet Remote Management

 Firmware Upgrade via TFTP

 SNMP v1/v2/v2c Agent Built-In

Physical and Environmental

 DDC2700: 196 x 137 x 32 (W x D x H mm)

 DDC2600: Same dimensions as DDC2700, includes detachable antenna

 Power Consumption: Maximum 8W

 Power Supply: 12V @ 1.0A

 Input Power: 100 ~ 240VAC, 50 ~ 60Hz

 Operating Temp.: 0˚C to 40˚C (32˚F to 104˚F)

 Humidity: 5 ~ 95% (non-condensing)

Ubee Interactive 2.4 Default Values/Device Logins

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 7

2.4 Default Values/Device Logins

This device is pre-configured with the following parameters:

Local Port Address: 192.168.0.1, Web Interface: http://192.168.0.1

Operation Mode: NAT Mode (WAN setting)

Subnet Mask: 255.255.255.0

Web/Device Interface Logins:

Subscriber

 Username: user

 Password: user

2.4.1 Wireless Defaults (for DDW2600 only)

When initially connecting a wireless client to the wireless device (for example, a PC),

the following default values are used:

 SSID (System Set Identifier): The SSID is what the wireless device uses to

advertise itself. The SSID is equal to the last 4 characters of the Cable RF

MAC address. Example:

If MAC Address is: 00028A1A345

SSID is: A345

Note: Refer to page 8 to find the MAC address of the device.

 Encryption Key: The device uses 128-bit WEP encryption by default. The WEP

key is a 26 digit HEX value. This value is equal to the device MAC address

plus 14 zero’s (all lower case without the colons). Example:

00028A1A345600000000000000 (MAC address + 14 Zero’s)

 Broadcast Channel: The default broadcast channel is 1.

2.4.2 How to Find the MAC Address of the Device Ubee Interactive

8 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

2.4.2 How to Find the MAC Address of the Device

Use one of the following options to find the MAC address of the device:

 Option 1: Look on the bottom of the device for the Cable RF MAC Address.

 Option 2: Access the device web interface and find the MAC address in the

opening screen, (the Cable Modem Information screen). To access the web

interface, refer to page 13.

2.5 Device Package Components

The package for the DDW2600 wireless cable modem/router or the DDM2700

commercial cable modem/router contains the following items:

Item Description

DDW2600

DDM2700

DDW2600 wireless cable modem/router or the

DDM2700 commercial cable modem/router

RJ-45 * RJ-45 Cable

Length ~ 6.0 ft RoHS & UL compliant

AC Adapter

Vin = 230V 50Hz

Vout = 12V; 1.5A

Example: Actual appearance subject to

change.

USB Cable and Driver CD (not shown).

Drivers are also available at:

www.ubeeinteractive.com

Ubee Interactive 2.6 Device Back Panel Description

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 9

2.6 Device Back Panel Description

Review the images below and the descriptions that follow for an explanation of the

device back panel.

2.6.1 DDW2600 and DDC2700 Back Panel Images

Back Panel Item/Number Description

1 - Power Inlet The power inlet is used for connecting the device’s

power adapter to the device. WARNING: Use only

the power adapter shipped with this device. Failure to

do so may cause damage to the device.

2 - Reset The reset switch restores the default settings of the device

including wireless (DDW2600 only) and custom gateway

settings. Use a pointed object to push down on the reset button

for 5 seconds (until power LED turns off). After the power LED

turns off, release the button.

3 - Ethernet 1 to 4 Ports These four RJ45 Ethernet ports are used to connect Ethernet

devices, such as computers and gaming consoles, to the

internet.

4 - USB Port Using the USB cable included in the product package,

subscribers can connect a device to the network using this port,

as long as the device also has a USB port. This may be useful

for devices that do not have an ethernet network adapter/port.

5 - Cable Port The Cable port is where the device connects to the cable wall

outlet, or a cable splitter connected to the wall outlet.

DDW2600

DDC2700

2.7 Device Front Panel & LED Behavior Ubee Interactive

10 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

2.7 Device Front Panel & LED Behavior

This section describes what the device LEDs indicate on the front panel of the

DDW2600 wireless cable modem/router or the DDM2700 commercial cable

modem/router. Review the device images below and the LED table on the following

page.

2.7.1 DDW2600 and DDC2700 Front Panel Images

DDW2600

DDC2700

Ubee Interactive 2.7.2 LED Behavior Table

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 11

2.7.2 LED Behavior Table

The following table describes what the device LEDs indicate.

Note: The WLAN LED is available on the DDW2600 only.

LED

Label:

Power USB

Host

Sync Ready WLAN Eth-1 Eth-2 Eth-3 Eth-4

Color Green Green Green Green Green Green/Orange Green/Orange Green/Orange Green/Orange

CM

Initialization

driver init. On Flash then

Off

Flash then

Off

Flash then

Off

Off Flash then Off Flash then Off Flash then Off Flash then Off

DS

Scanning

On

Depends on

Ethernet

Status, On if

Connected

Slow Flash Off On

Depends on

Ethernet

Status, On if

Connected

Depends on

Ethernet

Status, On if

Connected

Depends on

Ethernet

Status, On if

Connected

Depends on

Ethernet

Status, On if

Connected

DS Locked On Slow Flash Off On

US Ranging On On Slow Flash On

US Ranged On On Slow Flash On

IP Init. and

Registration

On On Fast Flash On

Network

Access

Enabled

On On On On

Network

Access

Disabled

On On Off On

CM

Operation

Normal

Operations,

Cable

Interface

Traffic,

Network

Access

Enabled

On On On On

USB/WLAN/

Ethernet

Connected

On On, if

Connected

On, if

Connected

On, if

Connected at

100Mbps,

Orange if

Connected at

10Mbps

On, if

Connected at

100Mbps,

Orange if

Connected at

10Mbps

On, if

Connected at

100Mbps,

Orange if

Connected at

10Mbps

On, if

Connected at

100Mbps,

Orange if

Connected at

10Mbps

USB/WLAN/

Ethernet

Traffic

On Slow Flash Slow Flash if

Traffic

Slow Flash Slow Flash Slow Flash Slow Flash

Upgrade In

Progress

On On, if

Connected

Slow Flash On On, Slow

Flash if

Traffic

On, if

Connected

On, if

Connected

On, if

Connected

On, if

Connected

2.7.2 LED Behavior Table Ubee Interactive

12 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 13

3 Install the Device

This chapter explains how to install the DDW2600 wireless cable modem/router or the

DDM2700 commercial cable modem/router.

3.1 Connect the Device and Access the Web Interface

Use the instructions in this section to connect the device and access the web user

interface to configure initial settings.

3.1.1 Connect the Device

Complete the following steps to connect the DDW2600 wireless cable modem/router

or the DDM2700 commercial cable modem/router.

1. Important: Subscribers must contact their service provider to enable internet

access. Typically, the service provider initially connects and configures the device.

These steps are also provided below. If you wish to confirm the setup, or add

devices to your network, refer to Confirm Installation and Connect Devices to the

Network, on page 16.

2. Remove all contents from the device packaging. Place the DDW2600 or DDM2700

in an optimal location for connection to other devices, such as PCs or gaming

consoles. Keep the following in mind:

 For the DDW2600 Wireless Cable Modem Only: Keep the wireless cable

modem and wireless clients in open areas or far away from transformers,

heavy-duty motors, microwave ovens, refrigerators, fluorescent lights, and

other manufacturing equipment. These items can impact wireless signals. A

wireless signal may become weaker after it has passed through metal,

concrete, brick, walls, or floors.

 For the DDW2600 and DDM2700: Place the device in a location that has an

operating temperature of 0˚C to 40˚C (32˚F to 104˚F). Refer to page 1 for more

safety information.

3. Have a PC available and powered on. The PC must have an Ethernet network

adapter/Ethernet port. The PC must also have an internet browser installed (for

example, Netscape or Internet Explorer). The following are supported:

 For Windows 2000, XP, Vista: Firefox 1.07 and higher, Internet Explorer v7 and

above, Netscape

 For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher

4. Connect the power adapter that is included with the product package to the cable

modem and to the power outlet.

5. Connect one end of a network cable (supplied in the product package) to your

computer’s Ethernet port. Connect the other end to one of the Ethernet ports (for

example, Ethernet 1) on the cable modem.

6. Connect a coaxial cable from the Cable port on the device to the cable wall outlet.

3.1.2 Access the Web Interface Ubee Interactive

14 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

7. Continue to the following section.

3.1.2 Access the Web Interface

Use the following procedure to access the web interface.

1. From the computer, launch an internet browser (for example, Internet Explorer,

Netscape, Safari, Firefox).

Note: The computer must be connected to an Ethernet port on the cable modem,

as explained in the previous section.

2. In the internet browser, enter the following address and press <Enter/Return>:

http://192.168.0.1

3. The Cable Modem Information window is displayed. Click the Login link on the left

side of the window.

Ubee Interactive 3.1.2 Access the Web Interface

DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010 15

4. Enter the login credentials as shown below.

Subscriber Login:

 Username: user

 Password: user

5. Accessing the web interface is an initial way to validate the installation. No extra

steps are required at this point for a basic LAN and/or wireless network (DDW2600

only).

6. Proceed to page 16 to test network connectivity and/or to add both Ethernet LAN

devices and wireless devices (DDW2600 only) to the network.

Note: The web interface allows you to customize the configurations and

capabilities the device. For full explanation of all web interface functions, refer to

page 19.

3.2 Confirm Installation and Connect Devices to the Network Ubee Interactive

16 DDW2600 Wireless & DDC2700 Commercial Cable Modem/Router Subscriber User Guide • May, 2010

3.2 Confirm Installation and Connect Devices to the Network

To confirm network/internet operations, or to connect an Ethernet device to the

network (for example, a computer), do the following:

1. Make sure the Ethernet device is connected to the cable modem. Refer to page

13.

2. Use the device LEDs to confirm operations. The PWR, SYNC, and Ready LEDs

are solidly lit in normal operations, as are the Ethernet LEDs that have devices

connected to their associated ports. Refer to LED Behavior Table, on page 11 for

more detailed information.

3. Open a web browser and go to any web site to validate network connectivity

(for example, http://www.wikipedia.org).

4. If the connected device is a gaming console, perform any online task supported by

the console (for example, log into gaming server, play online game, download

content, etc.).

5. Refer to page 17 for troubleshooting information if needed.

3.2.1 DDW2600 Wireless Cable Modem/Router Only

To confirm operations or to connect wireless devices to the network (for example, a

laptop computer), do the following:

1. Use the device LEDs to confirm operations. The WLAN LED must be solidly lit.

The PWR, SYNC, and Ready LEDs must also be solidly lit in normal operations.

Refer to LED Behavior Table, on page 11 for more detailed information.

2. Connect a wireless device to the DDW2600 (for example, a laptop computer). Use

the following steps:

 Access the wireless networking feature on your wireless device. On a

Windows computer, for example, double-click the Wireless Networking icon in

the system tray (lower-right side of the Windows desktop).

 Click View Wireless Networks. The DDW2600 is shipped with a default SSID.

The SSID is the name of the wireless network broadcast from the DDW2600 so

that wireless clients can connect to it.

 Double-click your SSID in the wireless networks window. The SSID is

equal to the last 4 characters of the Cable RF MAC address, which is printed

on the bottom of the DDW2600. Example:

If MAC Address is: 00028A12345

SSID is: 2345

 Enter the Network Key. This value is equal to the device MAC address plus

14 zero’s (all lower case without the colons). Example:

00028A12345600000000000000 (MAC address + 14 Zero’s)

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