Lexmark 1410007 - X 3550 Color Inkjet User guide

3500-4500 Series All-In-One

Getting Started

March 2007 www.lexmark.com

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

All other trademarks are the property of their respective owners.

740 West New Circle Road

Lexington, Kentucky 40550

Safety information

Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply

cord.

Connect the power supply cord to an electrical outlet that is near the product and easily accessible.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of

some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning

storm.

Contents

Finding information about the printer..........................................................................5

Setting up the printer.....................................................................................................9

Setting up the printer on a Windows operating system.......................................................................9

Installing another language control panel..........................................................................................10

Setting up the printer on a Macintosh operating system or without a computer................................11

Setting up the printer for wireless printing ................................................................................................. 15

Setting up the printer using a USB cable.................................................................................................... 17

Installing an optional internal wireless print server............................................................................17

Configuring the optional internal wireless print server.......................................................................19

Installing the printer on additional network computers......................................................................19

Wireless networking....................................................................................................20

Networking overview.........................................................................................................................20

Learning about the printer..........................................................................................25

Understanding the parts of the printer...............................................................................................25

Using the control panel buttons and menus......................................................................................26

Using the control panel...............................................................................................................................26

Using the Copy menu ................................................................................................................................. 29

Using the Scan menu ................................................................................................................................. 30

Using the Photo Card menu ....................................................................................................................... 31

Using the PictBridge menu ......................................................................................................................... 32

Using the Settings menu ............................................................................................................................33

Saving settings ........................................................................................................................................... 35

Learning about the software.......................................................................................37

Using the printer software..................................................................................................................37

Using the Lexmark Imaging Studio....................................................................................................37

Using the Solution Center..................................................................................................................38

Using Printing Preferences................................................................................................................40

Opening Printing Preferences ....................................................................................................................40

Using the Save Settings menu ................................................................................................................... 40

Using the I Want To menu.......................................................................................................................... 40

Using the Options menu............................................................................................................................. 40

Using the Printing Preferences tabs ........................................................................................................... 41

Using the Toolbar..............................................................................................................................41

Resetting printer software settings to defaults..................................................................................42

Maintaining the printer................................................................................................43

Changing print cartridges..................................................................................................................43

3

Removing a used print cartridge................................................................................................................. 43

Installing print cartridges.............................................................................................................................43

Ordering print cartridges....................................................................................................................45

Ordering paper and other supplies....................................................................................................45

Troubleshooting...........................................................................................................47

Setup troubleshooting........................................................................................................................47

Incorrect language appears on the display................................................................................................. 47

Power button is not lit .................................................................................................................................47

Software does not install ............................................................................................................................ 48

Page does not print .................................................................................................................................... 49

Cannot print from digital camera using PictBridge ..................................................................................... 50

Wireless troubleshooting...................................................................................................................50

Printing a network setup page .................................................................................................................... 50

Wi-Fi indicator is not lit ............................................................................................................................... 51

Network printer does not show up in the printer selection list during installation ....................................... 51

Check your security keys............................................................................................................................ 52

Wireless Setup Utility cannot communicate with the printer during installation (Windows users

only) .......................................................................................................................................................52

Wi-Fi indicator light is orange ..................................................................................................................... 53

Wi-Fi indicator light is blinking orange during installation ........................................................................... 54

Wireless network printer does not print ...................................................................................................... 57

Wireless printer is no longer working.......................................................................................................... 58

Photos do not transfer from a memory card across a wireless network..................................................... 63

Changing wireless settings after installation............................................................................................... 64

Finding your MAC address................................................................................................................64

Resetting to factory default settings..................................................................................................65

Resetting an internal wireless print server to factory default settings...............................................65

Uninstalling and reinstalling the software..........................................................................................66

Advanced wireless setup............................................................................................68

Adding a printer to an existing ad hoc wireless network...................................................................68

Creating an ad hoc wireless network.................................................................................................69

Notices..........................................................................................................................72

Edition notice.....................................................................................................................................72

Networking glossary....................................................................................................73

4

Finding information about the printer

Quick Setup sheet

Description Where to find

The Quick Setup sheet gives you instructions for

setting up hardware and software.

You can find this document in the printer box or on the

Lexmark Web site at www.lexmark.com.

Getting Started or Setup Solutions booklet

Description Where to find

The Getting Started booklet gives you instructions for

setting up hardware and software (on Windows

operating systems) and some basic instructions for

using the printer.

Note: If your printer supports Macintosh operating

systems, see the Mac Help:

1 From the Finder desktop, double-click the

Lexmark 3500-4500 Series folder.

2 Double-click the printer Help icon.

The Setup Solutions booklet tells you how to solve

printer setup problems.

Note: These documents do not ship with all printers. If

you did not receive a Getting Started booklet or a Setup

Solutions booklet, see the User's Guide instead.

You can find this document in the printer box or on the

Lexmark Web site at www.lexmark.com.

5

User's Guide

Description Where to find

The User's Guide gives you instructions for using the

printer and other information such as:

• Using the software (on Windows operating systems)

• Loading paper

• Printing

• Working with photos

• Scanning (if supported by your printer)

• Making copies (if supported by your printer)

• Faxing (if supported by your printer)

• Maintaining the printer

• Connecting the printer to a network (if supported by

your printer)

• Troubleshooting problems with printing, copying,

scanning, faxing, paper jams, and misfeeds

Note: If your printer supports Macintosh operating

systems, see the Mac Help:

1 From the Finder desktop, double-click the Lexmark

3500-4500 Series folder.

2 Double-click the printer Help icon.

When you install the printer software, the User's Guide

will be installed.

1 Click Start  Programs or All Programs 

Lexmark 3500-4500 Series.

2 Click User's Guide.

If the link to the User's Guide is not on your desktop,

follow these instructions:

1 Insert the CD.

The installation screen appears.

Note: If necessary, click Start  Run, and then type

D:\setup, where D is the letter of your CD-ROM

drive.

2 Click Documentation.

3 Click View User's Guide (including Setup

Troubleshooting).

4 Click Yes.

An icon of the User's Guide appears on your

desktop, and the User's Guide appears on the

screen.

You can also find this document on the Lexmark Web

site at www.lexmark.com.

Help

Description Where to find

The Help gives you instructions for using the software, if

your printer connects to a computer.

While in any Lexmark software program, click Help,

Tips  Help, or Help  Help Topics.

Lexmark Solution Center

Description Where to find

The Lexmark Solution Center software is included on

your CD. It installs with the other software, if your printer

connects to a computer.

To access the Lexmark Solution Center:

1 Click Start  Programs or All Programs 

Lexmark 3500-4500 Series.

2 Select Lexmark Solution Center.

6

Customer support

Description Where to find (North America) Where to find (rest of world)

Telephone support

Call us at

• US: 1-800-332-4120

Monday–Friday (8:00 AM–11:00 PM ET)

Saturday (Noon–6:00 PM ET)

• Canada: 1-800-539-6275

English Monday–Friday (8:00 AM–

11:00 PM ET)

Saturday (Noon–6:00 PM ET)

French Monday–Friday (9:00 AM–7:00 PM

ET)

• Mexico: 001-888-377-0063

Monday–Friday (8:00 AM–8:00 PM ET)

Note: Support numbers and times may change

without notice. For the most recent phone

numbers available, see the printed warranty

statement that shipped with your printer.

Telephone numbers and support hours vary

by country or region.

Visit our Web site at www.lexmark.com.

Select a country or region, and then select

the Customer Support link.

Note: For additional information about

contacting Lexmark, see the printed

warranty that shipped with your printer.

E-mail support

For e-mail support, visit our Web site:

www.lexmark.com.

1 Click CUSTOMER SUPPORT.

2 Click Technical Support.

3 Select your printer family.

4 Select your printer model.

5 From the Support Tools section, click e-

Mail Support.

6 Complete the form, and then click Submit

Request.

E-mail support varies by country or region,

and may not be available in some instances.

Visit our Web site at www.lexmark.com.

Select a country or region, and then select

the Customer Support link.

Note: For additional information about

contacting Lexmark, see the printed

warranty that shipped with your printer.

Limited Warranty

Description Where to find (US) Where to find (rest of world)

Limited Warranty Information

Lexmark International, Inc.

furnishes a limited warranty that this

printer will be free of defects in

materials and workmanship for a

period of 12 months after the

original date of purchase.

To view the limitations and conditions of

this limited warranty, see the Statement of

Limited Warranty included with this

printer, or set forth at

www.lexmark.com.

1 Click CUSTOMER SUPPORT.

2 Click Warranty Information.

3 From the Statement of Limited

Warranty section, click Inkjet &

All-In-One Printers.

4 Scroll through the Web page to view

the warranty.

Warranty information varies by

country or region. See the printed

warranty that shipped with your

printer.

7

Record the following information (located on the store receipt and the back of the printer), and have it ready when

you contact us so that we may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

8

Setting up the printer

If you are going to use your printer for wireless printing, these are the things you need to know:

1 Make sure your wireless network is set up and working properly, and that your computer is connected to your

wireless network.

2 Know the name (SSID) of your wireless network.

3 If your wireless network uses a security scheme, make sure you know the password that was used to keep your

network secure. This password is also known as security key, WEP key, or WPA key.

Note: If you do not know this information, see the documentation that came with the wireless network, or contact

the person who set up your wireless network.

Use the table below to write down the information you need to know.

Item Description

SSID (name of your network)

Security key (password)

4 Follow the instructions in the following sections to set up the printer:

• For printing on a Windows operating system using a wireless connection or USB cable , see “Setting up the

printer on a Windows operating system” on page 9.

• For printing on a Macintosh operating system or without a computer, see “Setting up the printer on a

Macintosh operating system or without a computer” on page 11.

Note: If you previously set up the printer with a computer and want to set it up on another computer on your wireless

network, see “Installing the printer on additional network computers” on page 19.

Setting up the printer on a Windows operating system

1 Before you unpack the printer or attach anything, locate the CD for Windows.

2 Make sure the computer is on, and then insert the CD for Windows.

9

Wait several seconds for the install screen to appear.

Note: If the install screen does not appear automatically, click Start  Run, and then type D:\setup.exe, where

D is the letter of your CD-ROM drive.

3 Follow the instructions on the computer screen to set up the printer.

Your security software may notify you that Lexmark software is trying to communicate with your computer

system. Always allow these programs to communicate. This is necessary for the printer to work properly.

Installing another language control panel

These instructions apply only if you received one or more additional language control panels with the printer.

1 Lift and remove the control panel (if one is installed).

2 Choose the correct control panel for your language.

10

3 Align the clips on the control panel with the holes on the printer, and then press down.

Setting up the printer on a Macintosh operating system or without

a computer

The following instructions are for setting up the printer without a computer or on a Macintosh operating system.

1 Unpack the printer.

Note: You may need to purchase a USB cable separately.

1

2

3

2 Check the top, bottom, sides, paper tray, and paper exit tray to be sure that all tape and packing material is

completely removed from the printer.

11

3 Raise the control panel.

4 Raise the paper support, and then extend the paper exit tray.

1

2

3

5 Extend the paper guides.

1

2

12

6 Load paper.

1

2

7 Connect the power cord.

8 Make sure the power is on.

9 Set the language, if needed.

Using the control panel of the printer, press

or repeatedly until the language you want appears on the

display, and then press

to save the setting.

1

2

1

10 Set the country, if needed.

13

Using the control panel of the printer, press or repeatedly until the country you want appears on the display,

and then press

to save the setting.

1

2

1

11 Raise the scanner unit.

12 Press down on the cartridge carrier levers to raise the cartridge carrier lids.

13 Remove the tape from the print cartridges.

1

2

14

14 Insert the cartridges, and then close the cartridge carrier lids.

15 Close the scanner unit.

16 Press to align the cartridges.

Discard or recycle the alignment page that prints.

If you are setting up the printer without a computer, you are finished. You can now use the printer.

If you are setting up the printer on a Macintosh computer:

• To print using a wireless connection, see “Setting up the printer for wireless printing ” on page 15.

• To print using a USB cable, see “Setting up the printer using a USB cable” on page 17.

Setting up the printer for wireless printing

The following instructions are for setting up the printer for wireless printing on a Macintosh operating system.

Notes:

• Make sure you have completed the initial setup of the printer. For more information, see “Setting up the printer

on a Macintosh operating system or without a computer” on page 11.

• If you previously set up the printer with a computer and want to set it up on another computer on your wireless

network, see “Installing the printer on additional network computers” on page 19.

Note:

1 Make sure the computer is on.

2 From the Finder desktop, click the Applications folder.

3 From the Applications folder, double-click the Internet Connect icon.

15

4 From the toolbar, click the AirPort icon.

5 From the Network pop-up menu, select print server XXXXXX, where XXXXXX is the last six digits of the printer's

MAC address.

Notes:

• The MAC address appears on an adhesive label located on the back of the printer.

• You will temporarily lose your connection to the Internet while you are connected to “print server XXXXXX”

network.

6 Open the Safari browser.

7 From the Bookmarks drop-down menu, select Show All Bookmarks.

8 Under Collections, select Bonjour or Rendezvous.

Note: The application is referred to as Rendezvous in Mac OS X version 10.3, but is now called Bonjour by

Apple Inc.

9 Double-click your printer model.

10 Click Configuration.

11 Click Wireless.

12 Change these settings:

a Enter the name of your network (SSID).

b For BSS (Basic Service Set) Type, select

• Infrastructure if your wireless network uses a wireless access point (wireless router) to communicate

with other wireless devices.

• Ad Hoc if your wireless network does not use a wireless access point (wireless router) to communicate

with other wireless devices

c Select the type of security you use to protect your wireless network.

Notes:

• If you are using the WEP type of security, you must enter a hexadecimal key. If you are using an AirPort

base station with WEP security, you must get the equivalent network password. For instructions on getting

the equivalent network password, see the documentation that came with your AirPort base station.

• If you do not know this information, see the documentation that came with the wireless network, or contact

the person who set up your wireless network.

13 Click Submit.

14 From the Applications folder, double-click the Internet Connect icon.

15 From the toolbar, click the AirPort icon.

16 From the Network pop-up menu, select your original network.

Notes:

• You may need to enter the password for your wireless network security.

• Your connection to the Internet will be restored when you reconnect to your original network.

17 Insert the CD for Macintosh.

18 From the Finder desktop, double-click the Lexmark 3500-4500 Series Installer icon.

19 Double-click the Install icon.

16

20 Click Continue.

21 Follow the instructions on the computer screen to complete the installation.

When you have completed the installation, the printer is ready for you to use.

Setting up the printer using a USB cable

The following instructions are for setting up the printer with a USB cable on a Macintosh operating system.

Note: Make sure you have completed the initial setup of the printer. For more information, see “Setting up the printer”

on page 9.

1 Make sure the computer is on.

2 Firmly plug the square end of the USB cable into the back of the printer.

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the

USB symbol.

4 Insert the CD for Macintosh.

5 From the Finder desktop, double-click the Lexmark 3500-4500 Series Installer icon.

6 Double-click the Install icon.

7 Click Continue.

8 Follow the instructions on the computer screen to complete the installation.

When you have completed the installation, the printer is ready for you to use.

Installing an optional internal wireless print server

The printer you purchased may contain an internal wireless print server that allows the printer to be used on a wireless

network. If your printer does not have an internal wireless print server already installed, you can purchase one

separately at www.lexmark.com. Use the following instructions to install the internal wireless print server:

1 Turn off your printer, and then unplug the power cord from the wall outlet.

Warning: Failure to unplug the printer can cause damage to your printer and to the internal wireless print server.

Make sure the printer is turned off and the power cord is unplugged from the wall outlet before you proceed.

2 Remove the back cover plate by pushing the tab down and then pulling the cover away from the printer.

17

3 Unpack the internal wireless print server. Save the packaging materials.

Warning: Wireless print servers are easily damaged by static electricity. Touch something metal such as the

printer frame before you touch the wireless print server.

4 Align the edges of the internal wireless print server with the guides on the left and right, and then slide the wireless

print server into the printer until it snaps into place.

5 Make sure the antenna points up.

6 Attach the adhesive label with the MAC address to the back of the printer. You will need this later in order to

network the printer.

7 Configure the internal wireless print server to work on your wireless network.

• If you purchased the optional internal wireless print server and printer at the same time, see “Setting up the

printer” on page 9.

• If you purchased the optional internal wireless print server separately and have already installed the printer:

a Click Start  Programs or All Programs  Lexmark 3500-4500 Series.

b Click Wireless Setup.

c Follow the prompts on the computer screen.

18

Configuring the optional internal wireless print server

If you purchased the optional internal wireless print server after your printer was already set up, follow these steps:

1 Install the internal wireless print server into the printer. For more information, see “Installing an optional internal

wireless print server” in the “Setting up the printer” chapter.

2 Click Start  Programs or All Programs  Lexmark 3500-4500 Series.

3 Click Wireless Setup.

4 Click Start.

5 Follow the instructions on the computer screen.

6 Click Finish to complete the installation.

Installing the printer on additional network computers

If you are installing your network printer for use with multiple computers on the network, insert the installation CD

into each additional computer, and follow the instructions on the computer screen.

• You do not need to repeat the connection steps for each computer you want to print to the printer.

• The printer should appear as a highlighted printer in the installation. If multiple printers appear in the list, make

sure you select the printer with the correct IP address/MAC address. If you need help finding the IP or MAC

address, see “Finding your MAC address” on page 64.

19

Wireless networking

Networking overview

A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers

connected together for communication through cables or through a wireless connection.

Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to

be able to communicate wirelessly, it must have a wireless print server attached or installed that enables it to receive

and transmit radio waves.

Common home network configurations

There are different ways a network can be set up. Some examples of common home network configurations are:

• Laptop and printer connected wirelessly with Internet

• Computer, laptop, and printer connected wirelessly with Internet

• Ethernet-connected devices with Internet

• Computer, laptop, and printer connected wirelessly without Internet

• Laptop connected wirelessly to printer without Internet

The computers and laptops in all five scenarios must be wired and/or have wireless network adapters built in or

installed in them so that they can communicate over a network.

The printers in the following diagrams represent Lexmark printers with Lexmark internal print servers built in or

installed in them so that they can communicate over a network. Lexmark internal print servers are devices made by

Lexmark to enable Lexmark printers to be connected to wired or wireless networks.

Scenario 1: Laptop and printer connected wirelessly with Internet

• A computer is connected to a wireless router by an Ethernet cable.

• A laptop and a printer are connected wirelessly to the router.

• The network is connected to the Internet through a DSL or a cable modem.

Scenario 2: Computer, laptop, and printer connected wirelessly with Internet

• A computer, a laptop, and a printer are connected wirelessly to a wireless router.

• The network is connected to the Internet through a DSL or a cable modem.

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