Parallels Plesk Panel 10.4 User guide

Parallels

®

Plesk Panel

Copyright Notice

Parallels Holdings, Ltd.

c/o Parallels International GmbH

Vordergasse 59

CH-Schaffhausen

Switzerland

Phone: +41-526320-411

Fax: +41-52672-2010

This product is protected by United States and international copyright laws. The product’s

underlying technology, patents, and trademarks are listed at http://www.parallels.com/trademarks.

Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are registered

trademarks of Microsoft Corporation.

Linux is a registered trademark of Linus Torvalds.

Mac is a registered trademark of Apple, Inc.

All other marks and names mentioned herein may be trademarks of their respective owners.

Contents

Preface 8

Typographical Conventions ........................................................................................................... 8

Feedback ....................................................................................................................................... 9

Operating Inside Parallels Containers 10

What's New in Parallels Panel 12

Panel 10.4 ................................................................................................................................... 12

Panel 10.3 ................................................................................................................................... 15

Panel 10.2 ................................................................................................................................... 16

Becoming Familiar with Panel GUI 17

Service Provider View: Server Administration Panel .................................................................. 21

Service Provider View: Control Panel ......................................................................................... 23

Power User View ......................................................................................................................... 24

Simple View ................................................................................................................................. 25

My Account and Webspaces 27

Changing Your Password and Contact Information .................................................................... 28

If Your Panel Works with Customer & Business Manager ................................................ 28

Switching to My Webspaces ....................................................................................................... 29

Server Configuration 30

Obtaining and Installing a License Key ....................................................................................... 31

Upgrading the Trial License Key ....................................................................................... 32

Installing Additional License Keys for Parallels Plesk Panel Add-ons .............................. 33

Upgrading Your License Key ............................................................................................ 34

Rolling Back to Your Previously Used License Key .......................................................... 34

Securing Your Parallels Plesk Panel ........................................................................................... 34

Restricting Administrative Access to Parallels Plesk Panel .............................................. 35

Securing Communication to Server with SSL Encryption ................................................. 36

Hosting Multiple SSL Sites on a Single IP Address (Linux) .............................................. 39

Securing Sites with a Single SSL Certificate (Windows) .................................................. 39

Configuring Server IP Pool .......................................................................................................... 41

About IP Addresses: IPv4 and IPv6 .................................................................................. 41

Requirements for Operating on IPv6 ................................................................................ 41

Allocation to Resellers and Hosting Customers: How This Is Done in Parallels Plesk Panel

.......................................................................................................................................... 42

How to Perform Operations on the Server IP Pool ........................................................... 43

Configuring DNS Services ........................................................................................................... 45

Setting Up Websites Preview ...................................................................................................... 50

Configuring Panel in Different Network Environments ................................................................ 50

Configuring the Panel to Run Behind a Firewall ............................................................... 51

Running Panel Behind a Router with NAT ........................................................................ 52

Preface 4

Using the Built-in Firewall (Windows) ............................................................................... 54

Configuring Port Range for Passive FTP Mode (Windows) .............................................. 58

Setting Up Mail Services ............................................................................................................. 59

Setting Up Spam Protection .............................................................................................. 63

Setting Up Virus Protection (Linux) ................................................................................... 72

Setting Up Virus Protection (Windows) ............................................................................. 74

Selecting Webmail Software ............................................................................................. 74

Configuring Mailman Mailing List Software (Linux) ........................................................... 75

Preventing Your Customers From Sending Mass E-mail (Linux) ..................................... 75

Connecting Database Servers .................................................................................................... 76

Adding Database Servers ................................................................................................. 77

Connecting to External Databases (Windows) ................................................................ 79

Activating Third-Party Services ................................................................................................... 80

Adobe ColdFusion (Linux) ................................................................................................. 81

Google Services for Websites ........................................................................................... 82

UNITY Mobile Services for Mobile Sites ........................................................................... 86

Miva E-commerce Applications (Windows) ....................................................................... 87

Miva E-commerce Applications (Linux) ............................................................................. 87

Modules and Add-ons (Linux) ........................................................................................... 89

Configuring ASP.NET (Windows) ................................................................................................ 91

Configuring IIS Application Pool (Windows) ................................................................................ 93

Configuring E-mail Notifications .................................................................................................. 94

Setting Up Help Desk .................................................................................................................. 97

Optimizing Apache Web Server (Linux) ...................................................................................... 98

Configuring Customer Acquisition Scenarios ............................................................................ 101

Customizing Web Presence Builder Trial Mode Notifications ......................................... 102

Server Administration 105

Appearance and Branding ......................................................................................................... 106

Appearance ..................................................................................................................... 106

Branding .......................................................................................................................... 112

Web Server ................................................................................................................................ 112

Adjusting Session Preferences ....................................................................................... 113

Statistics and Monitoring ........................................................................................................... 113

Configuring Statistics ...................................................................................................... 114

Logging Actions Performed by Your Customers in the Panel ......................................... 115

Viewing Statistics ............................................................................................................ 118

Tracking Server Health with Health Monitor ................................................................... 121

Monitoring Connections to the Panel and FTP Services ................................................ 124

Event Tracking ........................................................................................................................... 127

Adding Event Handlers (Linux) ....................................................................................... 128

Adding Event Handlers (Windows) ................................................................................. 129

Removing Event Handlers .............................................................................................. 130

Third-Party Components ........................................................................................................... 131

Viewing and Selecting Software Components Used on the Server ................................ 132

Database Servers ...................................................................................................................... 132

Applications ............................................................................................................................... 134

How Apps Become Available to Your Customers ........................................................... 137

Managing Apps with Application Vault ............................................................................ 139

System Time and Services ........................................................................................................ 143

Adjusting System Date and Time .................................................................................... 145

Mail ............................................................................................................................................ 145

Monitoring Mail Server Message Queue and Troubleshooting Mail Congestion (Linux) 146

Scheduling Tasks ...................................................................................................................... 147

Scheduling Tasks on Linux-based Servers ..................................................................... 148

Scheduling Tasks on Windows-based Servers ............................................................... 150

Additional Administrator Accounts (Windows) .......................................................................... 152

Creating Additional Administrator Accounts .................................................................... 152

Preface 5

Modifying Additional Administrator Accounts .................................................................. 153

Suspending and Activating Additional Administrator Accounts ...................................... 153

Removing Additional Administrator Accounts ................................................................. 154

Backup and Restoration ............................................................................................................ 155

Configuring Global Backup Settings ............................................................................... 156

Configuring the Panel for Using FTP Repository ............................................................ 156

Backing Up the Entire Server .......................................................................................... 157

Backing Up Individual Accounts and Sites ...................................................................... 157

Scheduling Backups ........................................................................................................ 158

Restoring Data From Backup Archives ........................................................................... 159

Downloading Backup Files from Server .......................................................................... 160

Uploading Backup Files to Server ................................................................................... 160

Removing Backup Files from Server .............................................................................. 160

Backup Logs.................................................................................................................... 161

Remote Access (Windows) ....................................................................................................... 162

Sharing Files and Folders ......................................................................................................... 163

Setting Up File Sharing ................................................................................................... 164

Using File Sharing to Share and Access Files ................................................................ 165

Panel Updates and Upgrades ................................................................................................... 183

Changing Updater Settings ............................................................................................. 187

Reporting Installation and Upgrade Problems ................................................................ 187

Mass E-mail Notifications .......................................................................................................... 188

Creating, Editing and Removing Message Templates .................................................... 189

Sending E-mail Notices ................................................................................................... 191

Managing Panel from Mobile Devices ....................................................................................... 193

Migrating Data from Other Hosting Platforms ........................................................................... 195

Importing Data From a File ............................................................................................. 197

Serving Your Customers and Employing Resellers 200

Understanding Plans and Subscriptions ................................................................................... 201

Allocation of Resources and Services ............................................................................ 203

Relations Between Subscriptions and Service/Add-on Plans ......................................... 203

Syncing Subscriptions and Plans. States of Subscriptions ............................................. 205

Properties of Plans and Subscriptions ...................................................................................... 207

Hosting Plans and Subscriptions .................................................................................... 208

Reseller Plans and Subscriptions ................................................................................... 230

Serving Non-Technical Customers ............................................................................................ 233

Serving Customers .................................................................................................................... 234

Managing Service Plans ................................................................................................. 235

Subscribing to Hosting Services ..................................................................................... 237

Changing Services Provided to Customers .................................................................... 239

Managing Customers ...................................................................................................... 241

Managing Service Subscriptions ..................................................................................... 244

Employing Resellers .................................................................................................................. 247

Creating Reseller Account/Subscription ......................................................................... 247

Changing Reseller Subscription ...................................................................................... 248

Adding Services to Your Offerings ............................................................................................ 250

Using Customer & Business Manager 252

Business Manager Navigation Menus in Panel ......................................................................... 254

Business Manager Controls for Linked Objects ........................................................................ 256

Adding Subscriptions, Plans, and Customer Accounts to Business Manager .......................... 258

Glossary 260

Preface 6

Appendix A: Event Parameters Passed by Event Handlers 261

Administrator information updated ............................................................................................ 263

Service stopped ......................................................................................................................... 263

Service started ........................................................................................................................... 263

Service restarted ....................................................................................................................... 264

IP address created .................................................................................................................... 264

IP address updated ................................................................................................................... 264

IP address deleted..................................................................................................................... 265

Session settings updated .......................................................................................................... 265

Customer account created ........................................................................................................ 265

Customer account updated ....................................................................................................... 266

Customer account deleted ........................................................................................................ 266

Customer account status updated ............................................................................................. 266

Customer's interface preferences updated ............................................................................... 267

Customer GUID updated ........................................................................................................... 267

Reseller account created ........................................................................................................... 267

Reseller account updated .......................................................................................................... 268

Reseller account deleted ........................................................................................................... 268

Reseller account status updated ............................................................................................... 269

Reseller's interface preferences updated .................................................................................. 269

Reseller's IP pool updated ......................................................................................................... 269

Disk space limit for reseller account reached ............................................................................ 270

Traffic limit for reseller account reached ................................................................................... 270

Disk space limit for subscription reached .................................................................................. 270

Traffic limit for subscription reached .......................................................................................... 270

Default domain (the first domain added to a subscription/webspace) created ......................... 271

Default domain (the first domain added to a subscription/webspace) updated ........................ 271

Default domain (the first domain added to a subscription/webspace) deleted ......................... 271

Subscription owner changed ..................................................................................................... 272

Default domain, status updated ................................................................................................. 272

Default domain, DNS zone updated .......................................................................................... 272

Default domain, GUID updated ................................................................................................. 273

Subdomain of created .............................................................................................................. 273

Subdomain of a default domain updated .................................................................................. 274

Subdomain of a default domain deleted .................................................................................... 275

Default domain, alias created .................................................................................................... 275

Default domain, alias updated ................................................................................................... 275

Default domain, alias deleted .................................................................................................... 276

Default domain, alias DNS zone updated ................................................................................. 276

Reseller account limits updated ................................................................................................ 277

Subscription limits updated ....................................................................................................... 277

Panel user logged in .................................................................................................................. 278

Panel user logged out ............................................................................................................... 278

Mail account created ................................................................................................................. 279

Mail account updated ................................................................................................................ 279

Mail account deleted.................................................................................................................. 279

Mailing list created ..................................................................................................................... 280

Mailing list deleted ..................................................................................................................... 280

Hosting settings created ............................................................................................................ 280

Hosting settings updated ........................................................................................................... 281

Hosting settings deleted ............................................................................................................ 282

Standard or frame forwarding hosting created .......................................................................... 283

Standard or frame forwarding hosting updated ......................................................................... 283

Standard or frame forwarding hosting deleted .......................................................................... 283

Web user account created ........................................................................................................ 284

Web user account updated ....................................................................................................... 284

Web user account deleted ......................................................................................................... 285

Preface 7

Web application installed ........................................................................................................... 285

Web application reconfigured .................................................................................................... 286

Web application uninstalled ....................................................................................................... 286

Web application upgraded ......................................................................................................... 286

License key updated ................................................................................................................. 287

License key expired ................................................................................................................... 287

Database server created ........................................................................................................... 287

Database server updated .......................................................................................................... 288

Database server deleted ........................................................................................................... 288

Database created ...................................................................................................................... 288

Database deleted ...................................................................................................................... 288

Database user account created ................................................................................................ 289

Database user account updated ............................................................................................... 289

Database user account deleted ................................................................................................. 289

Parallels Plesk Panel component updated or added ................................................................ 290

Reseller plan created ................................................................................................................ 290

Reseller plan updated ............................................................................................................... 290

Reseller plan deleted ................................................................................................................. 291

Service plan of reseller created ................................................................................................. 291

Service plan of reseller updated ................................................................................................ 291

Service plan of reseller deleted ................................................................................................. 291

Service plan of administrator created ........................................................................................ 291

Service plan of administrator updated ....................................................................................... 292

Service plan of administrator deleted ........................................................................................ 292

FTP account created ................................................................................................................. 292

FTP account updated ................................................................................................................ 292

FTP account deleted ................................................................................................................. 293

Server health status changed .................................................................................................... 293

8 Preface

In this section:

Typographical Conventions ............................................................................... 8

Feedback .......................................................................................................... 9

Typographical Conventions

Before you start using this guide, it is important to understand the documentation

conventions used in it.

The following kinds of formatting in the text identify special information.

Formatting convention

Type of Information

Example

Special Bold

Items you must select,

such as menu options,

command buttons, or

items in a list.

Go to the System tab.

Titles of chapters,

sections, and subsections.

Read the Basic Administration

chapter.

Italics

Used to emphasize the

importance of a point, to

introduce a term or to

designate a command line

placeholder, which is to be

replaced with a real name

or value.

The system supports the so

called wildcard character search.

Monospace

The names of commands,

files, and directories.

The license file is located in the

http://docs/common/licen

ses directory.

Preface

Preface 9

Formatting convention

Type of Information

Example

Preformatted

On-screen computer

output in your command-

line sessions; source code

in XML, C++, or other

programming languages.

# ls –al /files

total 14470

Preformatted Bold

What you type, contrasted

with on-screen computer

output.

# cd /root/rpms/php

CAPITALS

Names of keys on the

keyboard.

SHIFT, CTRL, ALT

KEY+KEY

Key combinations for

which the user must press

and hold down one key

and then press another.

CTRL+P, ALT+F4

Feedback

If you have found an error in this guide, or if you have suggestions or ideas on how to

improve this guide, please send your feedback using the online form at

http://www.parallels.com/en/support/usersdoc/. Please include in your report the guide's title,

chapter and section titles, and the fragment of text in which you have found an error.

The following operations are not available from the Panel when it is operating inside

Parallels Containers:

 Adding to and removing IP addresses from the server's network cards.

 Changing host name.

 Setting system date and time.

After adding IP addresses to the Parallels Virtuozzo Containers hardware node, you

need to use the Reread IP function in Server Administration Panel (in Tools & Settings > IP

Addresses) to update the Panel's IP pool.

When installing the Panel inside a Parallels Container, you need to configure the

Offline Service parameter for the Container to ensure that the both Parallels Plesk

Panel web interface and the Parallels Power Panel, used for managing Containers, are

accessible.

By default, the Container is configured so that the following parameters are enabled for

the Offline Management service: VZPP-plesk (redirection of connections on the port

8443) and VZPP (redirection of connections on the port 4643). You need to disable the

VZPP-plesk service. You can do this on Parallels Virtuozzo Containers for Linux and

Windows by using the Parallels Management Console utility.

 To configure the container using the Parallels Management Console:

1. Open the Parallels Management Console.

2. Connect to the Parallels Containers hardware node.

3. Click Virtuozzo Containers.

4. Select the Container, right-click it, and select Properties from the context

menu.

5. Go to Network > Offline Management, and disable the VZPP-plesk service.

 To configure the container using the command line tools on a Linux-

based hardware node:

1. Connect to the hardware node over SSH.

2. Issue the following command:

vzctl set CT_ID --offline_management yes --offline_service vzpp --save

 To configure the container using the command line tools on a Windows-

based hardware node:

C H A P T E R 1

Operating Inside Parallels Containers

Operating Inside Parallels Containers 11

1. Connect to the hardware node over Remote Desktop.

2. Issue the following commands:

vzctl set CT_ID --offline_management yes --save

vzcfgt set CT_ID offlineservices vzpp

After configuring the Container, you will be able to access the Container management

functions from the Panel (at Tools > Manage Your Container [in the Server Management

group]).

Each Panel release introduces new features, and we incorporate some of them, those

that address Panel administration, into this guide. This chapter lists the new features

since Panel 10.2. The features are grouped by release and are accompanied by short

descriptions and links so that you can easily acquaint with them and read more as

needed.

Panel 10.4

Simple view for customers

Shared hosting providers can offer customers simpler interface by hiding unnecessary

interface elements of Control Panel. Learn more (on page 233).

Simple view for administrators

VPS and dedicated server providers can offer power users simpler interface by hiding

unnecessary elements in the user interface. Alternatively, Panel administrators

themselves can switch to Simple view voluntarily and choose only tools they would like

to use. The view is activated in Settings > Interface Settings or in the initial

configuration wizard. Learn more (on page 25).

Customers can control user access to subscriptions under their hosting account

Customers can specify that a certain auxiliary user can log in only to a certain

subscription in case the customers have multiple subscriptions on the same hosting

account. This feature also eases migration from earlier Panel versions. After the

migration, administrators have no need to activate former domain administrator

accounts as they are already active and limited to a certain subscription. Learn more in

the (Advanced) Configuring Access to Hosting Account section of Control Panel User's Guide

that is available at http://www.parallels.com/products/plesk/docs/.

Customizable PHP configuration

Since Panel 10.4, PHP settings are exposed to Panel GUI and both administrators and

resellers have the ability to adjust them individually for each hosting plan or

subscription. Moreover, customers (if allowed) can adjust their PHP settings preset

individually for each of their websites and subdomains. Learn more about custom PHP

configuration in the section Customizing PHP Configuration (on page 223).

Managing hosting from Server Administration Panel

C H A P T E R 2

What's New in Parallels Panel

What's New in Parallels Panel 13

Panel 10.4 adds new interface option that allows administrators to manage hosting

services right in Server Administration Panel. In earlier Panel versions, administrators

could manage hosting only from Control Panel opened in a new window. Learn more

about Panel GUI options in the chapter Becoming Familiar with Panel GUI (on page 17).

Access to Panel tools and settings from a single page

It is easier for administrators to locate certain Panel tools or settings as all of them are

now available from the single Tools & Settings page. In earlier versions, Panel settings

and tools were located on separate pages (Settings and Tools & Utilities) confusing

administrators in their effort to find a certain Panel option. Read more about carrying

out administrative tasks in Server Configuration (on page 30) and Server Administration (on

page 105).

Quick search of Panel tools and objects

Administrators and customers can quickly find any Panel object (say, a subscription,

domain or mail account) or navigate to any Panel page (say, to the service plan or

spam filter settings and so on) by using the search bar. The search bar is located in the

top right corner of Panel. Learn more about the Panel GUI in Becoming Familiar with Panel

GUI (on page 17).

Panel update and upgrade improvements

Panel 10.4 introduces a number of features that make keeping Panel up-to-date even

easier:

 Administrators can view the information about current Panel version and available

updates and upgrades on the Home page.

 Administrators can set up Panel to notify them when upgrades to the next version

become available.

 For convenience, now we add a quality tag to every Panel version: Testing,

release, or stable. For example, administrators can consider upgrading to the

testing Panel version, if they want to try new Panel features before an official

release. On the contrary, to get the safest solution, administrators can wait until

Panel enters its stable phase (it may take a couple of months after the official

release).

Learn more in the section Panel Updates and Upgrades (on page 183).

Backup Manager improvements

We added a number of new features to the Backup Manager tool that make it even

handier:

 It is easier for administrators to find out the type of user who created a backup

(administrator, customer, or reseller), as it is shown in the separate column at the

backup tasks list (Tools & Settings > Backup Manager).

 Panel users can now easily find out the reason of why a certain backup has failed.

Panel shows the detailed error description in a separate field of a backup task.

 Panel prevents backup failures due to insufficient disk space in two following ways:

14 What's New in Parallels Panel

a Administrators have the option to start a backup only if a Panel server has

enough free disk space to store it (the option is available in Tools & Settings >

Backup Settings). Be aware that this option significantly increases the backup

time as Panel additionally has to calculate the size of the future backup. Note

that on Windows platforms, Panel does not directly calculate object sizes but

takes them from the database. As object sizes in Panel database are updated

only once a day, the overall calculated backup size can differ from its real value.

b Another option in Tools & Settings > Backup Settings is to start a backup only if a

Panel server has the specified free disk space. This option is convenient when

you approximately know the size of the future backup and do not want Panel to

waste time and resources on calculating it.

Learn more about saving and restoring Panel data in Backup and Restoration (on page

155).

Migration tools improvements

Panel meets customers' needs and introduces long-awaited features in migration tools:

 It is now easier for Linux hosting administrators to keep Migration Agent up to date.

The tool downloads and applies available updates automatically when

administrators open Migration Manager.

 Windows hosting administrators have no need to search documentation for the

Migration Agent download link. Now it is available directly in Tools & Settings >

Migration Manager.

 It is now easier for administrators to decide what objects should be transferred

during the migration of only selected objects. Before starting the migration, Panel

shows what objects from a source server already exist on a destination server.

 Full server migration is more flexible now. Administrators have the option to not

transfer a Panel license during the entire server migration.

 Administrators can now easily find out the reason of why a certain object was not

migrated. The full error description is now available in the log field of a migration

task.

Learn more about Panel data migration in Migrating Data from Other Hosting Platforms (on

page 195).

Refined overuse settings

We redesigned the settings to make it clear that there are three options: Do not allow

overuse, allow only disk space or traffic overuse, or allow overuse of all resources. For

more information about resources overuse, see Resources (on page 210).

Usability improvements, the Domains page

This release introduces the list of minor yet important improvements to the Domains

page (Server Administration Panel). These improvements address the needs of

administrators and resellers. The list is as follows:

 Each domain name now contains a link to an associated subscription which helps

administrators and resellers promptly find a subscription that contains a given

domain name.

What's New in Parallels Panel 15

 The page shows extra information like the hosting type and domain aliases which

gives the complete picture of a subscription organization.

 The page provides facilities to find a domain, a subdomain, a domain alias, a

customer account, or a company by name.

 Administrators and resellers can instantly view the content of each website from the

list.

Learn more about hosting services management in Managing Subscriptions (on page

244).

DNS templates for subdomains

Administrators can create a template of a DNS record for subdomains. This record will

be added to all subdomains on a domain. The template is created using the

<subdomain>.<domain> wildcard. Learn more about DNS configuration.

Mail improvements

It is easier for customers to control disk space occupied by each mailbox as it is shown

right on the Mail tab.

Adding files to archive in File Manager

Customers can add files and folders to archive using the new Add to Archive button in

the File Manager tool (in Control Panel, the Websites & Domains tab).

Panel 10.3

APS 1.2 support

Some apps support new exciting capabilities of the APS 1.2 engine:

 Create or remove app user accounts right from Panel.

 Associate app user accounts with Panel user accounts.

 Configure server-wide settings of apps right from Application Vault.

 Install apps that link to external services and do not require hosting accounts to

operate.

For more information on managing APS apps, refer to the section Managing Applications

(on page 134).

File sharing

Panel allows you and your webspace users to share files with each other or anyone on

the Internet. Learn more in the section Sharing Files and Folders (on page 163).

View selector

16 What's New in Parallels Panel

Now you can switch between Service Provider and Power User views at any time

through the Panel GUI. In earlier Panel versions, this operation was accessible only

through the command line. Learn more in Becoming Familiar with Parallels Plesk Panel (on

page 17).

Panel 10.2

IPv6 Support

Parallels Plesk Panel now supports operation on IPv6 addresses. Administrators and

resellers can offer service plans on IPv4 and IPv6, or create dual-stack subscriptions

(on one IPv4 + one IPv6 address). To learn more, see the section Configuring Server IP

Pool (on page 41).

Server name indication extension on Linux-based Panel servers

Parallels Plesk Panel for Linux allows authentic SSL certificates to be used for sites

hosted on shared IP addresses. This was achieved with the added support for the

Server Name Indication (SNI) extension to the Transport Layer Security protocol. To

learn more, see the section Hosting Multiple SSL Sites on a Single IP Address (Linux) (on

page 39).

Customer accounts without subscriptions

When creating a new customer account, you can now choose whether to create a

subscription with a website for that customer. Creating accounts without subscriptions

can be useful if you do not need to set up a website for a customer at the moment, and

want to transfer a subscription from another customer account, or set up a subscription

later.

To learn more, see the section Subscribing to Hosting Services (on page 237).

My webspaces

Now it is easier for administrators to create their own hosting accounts with the Panels

that also serve hosting customers and resellers. Switching to Power User view that is

intended for creating and managing administrator's own hosting accounts no longer

means you have to give up hosting reselling anymore. Learn more about this view in

sections Switching to My Webspaces (on page 29) and The Power User View (on page 24).

As Parallels Panel is the turnkey solution for providing hosting services, its interface

has to satisfy the needs of both hosting providers and their customers. For this

purpose, Panel GUI is divided into two panel types:

 Server Administration Panel.

The administrator (you) uses this panel for providing hosting services to customers

and maintaining the server. Say, here you can create new hosting plans and

customer accounts, configure server-wide settings of system services, and so on.

 Control Panel.

Your customers use this panel to manage hosting services. Say, here they can add

domains and mailboxes, manage website content and so on. In addition, you can

also use this panel to access customer accounts, or to manage your own hosting

accounts - webspaces. Learn more about webspaces in the chapter My Account and

Webspaces (on page 27).

Interface Views

Panel is employed by a number of various user groups and each group uses a specific

set of Panel tools depending on business needs. Say, this is convenient for hosting

administrators to have separate interfaces for server and hosting accounts

administration, while web design studios do not need server administration at all as

they focus on websites development. To better meet the needs of end users, Panel

offers two interface views: Service Provider and Power User. These views define what

panel type you use, what tools are present in that panel, and how they are organized.

 Service Provider view.

This view is convenient for reselling hosting services. It has all means to create and

manage customer accounts, subscriptions, and service plans.

 Power User view.

This view is the best if you use Panel solely for personal needs, such as for

maintaining a company portal or a mail server. In this view, both server

administration and hosting services management take place in Control Panel. As

this view does not assume a reselling service to others is needed, it does not

provide facilities to manage hosting plans, subscriptions, resellers, and customers.

Also, as the server administration functions are included into Control Panel in this

view, the Server Administration Panel becomes unavailable.

You can change the Panel view any time from Tools & Settings > Interface Management.

Simple View

Power User view has a subtype, Simple View, that serves two main purposes:

 Simplify user experience of managed hosting administrators.

C H A P T E R 3

Becoming Familiar with Panel GUI

18 Becoming Familiar with Panel GUI

Some administrators carry out only basic administration tasks (monitoring system

services, administering user accounts, and so on) leaving more complex tasks,

usually server and services configuration, to the support service of a service

provider. This group of people wants to have only tools they really need and hide

the other tools.

 Make Panel safer and more comfortable.

Administrators can voluntarily revoke some of their permissions to hide the tools

they do not need in everyday operations and return to the full-featured Power User

view only if they need some system tuning (for example, turn on server backups).

Read more about this view in the Simple View section (on page 25).

Hosting Operations in Server Administration Panel

By default, when you want to perform an operation in a certain hosting account (say,

create new mailbox), you open this account with the link on the Domains or Subscriptions

pages. The account is opened in a new window.

Since Panel 10.4, there is no need to open hosting accounts in separate windows. This

may be convenient when you want to perform a series of hosting operations on a group

of accounts or you are just accustomed to carry out all hosting tasks from a single GUI

as in previous Panel versions. You can set Panel to perform all hosting operations in

Server Administration Panel at the Tools & Settings > Interface Management page. Once

you activate the option, Panel will open hosting accounts in the interface identical to

Control Panel but exposed on the current page of Server Administration Panel.

The following diagram summarizes the information about the views.

Becoming Familiar with Panel GUI 19

20 Becoming Familiar with Panel GUI

Quick Search for Panel Tools and Objects

Panel 10.4 introduces the search feature that lets administrators promptly locate a

certain Panel tool or object by typing its name or words from the description in a search

bar. The principles of how the search works as well as its limitations are given in the

following list.

 The feature covers only objects and actions in Server Administration Panel and

Control Panel.

 A search criteria is the exact match of a substring in a name or description of a tool

or object. No word forms are supported.

 The search uses synonyms for certain elements (say, IPv6 for IP addresses

management) to improve the results set.

 Customer accounts, subscriptions, and other Panel objects automatically receive

higher position in search results than operations over them so that administrators

can easily and subtly locate the accounts.

 Search results are limited to 10 items with the option to refine search.

Next in this chapter, we will discuss the panel GUIs in detail.

In this chapter:

Service Provider View: Server Administration Panel .......................................... 21

Service Provider View: Control Panel ................................................................ 23

Power User View ............................................................................................... 24

Simple View ...................................................................................................... 25

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Parallels Plesk Panel 10.4 User guide

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