HP Chromebook x2 - 12-f000na User guide

HP Chromebook PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

NVIDIA is a trademark or registered trademark

of NVIDIA Corporation in the U.S. and other

countries. Bluetooth is a trademark owned by

its proprietor and used by HP Inc. under license.

Intel, Pentium, and Core are trademarks of Intel

Corporation in the U.S. and other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: May 2018

Document Part Number: L15921-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Right side ............................................................................................................................................................... 3

Left side ................................................................................................................................................................. 4

Display .................................................................................................................................................................... 5

Rear display ............................................................................................................................................................ 6

Top edge ................................................................................................................................................................. 7

Bottom edge .......................................................................................................................................................... 8

Labels ..................................................................................................................................................................... 9

3 Illustrated parts catalog .............................................................................................................................. 11

Computer major components .............................................................................................................................. 11

Miscellaneous parts ............................................................................................................................................. 13

4 Removal and replacement. procedures preliminary requirements ................................................................... 14

Tools required ...................................................................................................................................................... 14

Service considerations ......................................................................................................................................... 14

Plastic parts ....................................................................................................................................... 14

Cables and connectors ...................................................................................................................... 15

Grounding guidelines ........................................................................................................................................... 16

Electrostatic discharge damage ........................................................................................................ 16

Packaging and transporting guidelines .......................................................................... 17

Workstation guidelines ................................................................................................... 17

Equipment guidelines ..................................................................................................... 18

5 Removal and replacement procedures for authorized service provider parts .................................................... 19

Component replacement procedures .................................................................................................................. 19

Display panel assembly ..................................................................................................................... 20

Touchscreen control board ................................................................................................................ 22

Display panel cable ........................................................................................................................... 23

Battery ............................................................................................................................................... 24

Audio board ....................................................................................................................................... 25

Power button board .......................................................................................................................... 26

Right speaker ..................................................................................................................................... 27

Volume button board ........................................................................................................................ 29

v

USB board .......................................................................................................................................... 30

POGO board ....................................................................................................................................... 32

Front webcam .................................................................................................................................... 33

Front microphone module ................................................................................................................. 34

WLAN antenna ................................................................................................................................... 35

Rear microphone module .................................................................................................................. 36

Rear webcam ..................................................................................................................................... 37

Left speaker ....................................................................................................................................... 38

System board .................................................................................................................................... 39

WLAN module .................................................................................................................................... 42

6 Specications .............................................................................................................................................. 44

Computer specications ...................................................................................................................................... 44

31.24 cm (12.3 in) display specications ............................................................................................................ 45

7 Power cord set requirements ........................................................................................................................ 46

Requirements for all countries ............................................................................................................................ 46

Requirements for specic countries and regions ................................................................................................ 47

8 Recycling .................................................................................................................................................... 49

Index ............................................................................................................................................................. 50

vi

1 Product description

Category Description

Product Name HP Chromebook PC

Models: XXXX

Processors

Intel

®

Core™ i5-7Y54 (1.0 GHz, turbo to 3.2 GHz), 8 GB 1866 MHz L3, Dual, HDCP

Intel M3-7Y30 (1.0 GHz), 4/8 GB 1866 MHz L3, Dual, HDCP

Intel Pentium™ 4415Y

Graphics Internal graphics:

Intel HD Graphics 615

Panel 12.3 in BrightView Ultra Wide Aspect Ratio, WLED (2400 × 1600) ultraslim

Supports eDP 1.3+PSR

Memory LPDDR3 1866 MHz

Supports up to 64 GB max system memory in the following congurations:

●

65536 MB (32768 MB × 2)

●

49152 MB (32768 MB × 1 + 16384 MB × 1)

●

16384 MB (16384 MB × 1)

eMMC For models equipped with the i5–7Y54 processor:

65536 MB

For models equipped with an M3–7Y30 processor:

65536 MB

32786 MB

For models equipped with an Pentium 4415Y processor:

32786 MB

Audio and video B&O Play dual speakers

Cameras:

●

Rear: MIPI-RAW 13 MP

●

Front: MIPI-RAW 5 MP

Wireless Intel Stone Peak 2 D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e WW with dual antenna

External media cards HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-Push insertion/removal

Ports HDMI v1.4

1

Category Description

Audio-out (headphone)/Audio-in (microphone) combo jack

USB Type-C power connector and charging port

USB Type-C port

USB 3.x ports (2)

Keyboard/pointing

devices

Oxford Blue Island Style Keyboard Textured Touchpad Backlit Standard Notebook Keyboard

Oxford Blue Island Style Keyboard Textured Touchpad Standard Notebook Keyboard

Power requirements 4 Cell WHr 48 Long Life -PL Fast Charge battery

45 W nPFC USB Type-C AC adapter

Security TPM 2.0

Security lock slot

Operating system ChromeOS (64-bit)

Serviceability End user replaceable parts:

AC adapter

Digital pen

2 Chapter 1 Product description

2 External component identication

Right side

Component Description

(1) USB Type-C power connector and charging

port

Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging

the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as

a cell phone, camera, activity tracker, or smartwatch, and

provides high-speed data transfer.

(2) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

charged.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The computer is using battery power.

(3) Volume button Controls speaker volume on the tablet.

(4) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does not

support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices.

This guide is provided in the box.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

Right side 3

Left side

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Pull out the card.

(2) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

charged.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The computer is using battery power.

(3) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging the

computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a

cell phone, camera, activity tracker, or smartwatch, and

provides high-speed data transfer.

4 Chapter 2 External component identication

Display

Component Description

(1) Speakers (2) Produce sound.

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(3) Internal microphone Records sound.

(4) Ambient light sensor (select products only) Automatically adjusts the display brightness based on the lighting

conditions in your environment.

(5) Camera light On: The camera is in use.

(6) Camera Allows you to video chat, record video, and record still images.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

This guide is provided in the box.

Display 5

Rear display

Component Description

(1) Rear internal microphone Records sound.

(2) Rear camera Allows you to video chat, record video, and record still images.

6 Chapter 2 External component identication

Top edge

Component Description

Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is on and you want to lock the screen, press

the button until you see the sign-in screen appear. Pressing the

power button during screen-lock mode turns o the computer.

●

When the computer is on and you want to turn it o, press and

hold the button to lock the screen, and then continue to press

the button until the computer turns o.

Top edge 7

Bottom edge

Component Description

(1) Alignment posts (2) Guide the keyboard to the correct connection with the tablet.

(2) Docking port Connects the tablet to the keyboard base.

8 Chapter 2 External component identication

Labels

The labels axed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer. Labels may be in paper form or imprinted on the

product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a

tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name

(2) Product ID

Labels 9

Component

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

10 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then

follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 9 for details.

Item Component Spare part number

(1) Display L17082-001

(2) Battery, 4-cell, 48 WHr 3.2 AH Li-ion 941617-855

(3) Audio board (includes cable) L17078-001

(4) Power button board (cable spared separately as L17066-001) not spared individually

Computer major components 11

Item Component Spare part number

(5) Front webcam (includes webcam cable) not spared

(6) Front microphone (includes cable) L17075-001

(7) Rear microphone (includes cable) L17077-001

(8) Rear camera L17083-001

(9) Wireless antennas L17064-001

(10) Volume button board (includes cable) L17080-001

(11) Right speaker L17086-001

(12) USB board (cable spared separately as L17067-001) L17076-001

(13) POGO board (includes cable) L17081-001

(14) WLAN, Intel Stone Peak 2 D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e WW with

dual antenna

901229-855

(15) Left speaker L17085-001

(16) System board

i5-7Y54 (1.0 GHz, turbo to 3.2 GHz), 8 GB 1866 MHz L3, Dual, HDCP

Includes 65536 MB eMMC SSD

L32397-001

M3-7Y30 (1.0 GHz), 8 GB 1866 MHz L3, Dual, HDCP

Includes 65536 MB eMMC SSD

L20788-001

M3-7Y30 (1.0 GHz), 8 GB 1866 MHz L3, Dual, HDCP

Includes 32786 MB eMMC SSD

L20787-001

M3-7Y30 (1.0 GHz), 4 GB 1866 MHz L3, Dual, HDCP

Includes 32786 MB eMMC SSD

L17088-001

Pentium 4415Y

Includes 32786 MB eMMC SSD

L17087-001

(17) Keyboard base

with backlight, for use in the United Kingdom L17090-031

with backlight, for use in the United States L17090-001

without backlight, for use in the United Kingdom L20170-031

without backlight, for use in the United States L20170-001

12 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter 934739-850

Digital pen L23054-001

Power cord (black, 1 m):

For use in North America 920688-001

For use in the United Kingdom 920688-006

Screw kit L17089-001

Miscellaneous parts 13

4 Removal and replacement. procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly

and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

14 Chapter 4 Removal and replacement. procedures preliminary requirements

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