Dell Inspiron 15 5578 2-in-1 User manual

Inspiron 15 5000

2-in-1

Service Manual

Regulatory Model: P58F

Regulatory Type: P58F001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2019 - 11

Rev. A02

1 Before working inside your computer............................................................................................. 8

Before you begin ...................................................................................................................................................................8

Safety instructions.................................................................................................................................................................8

Recommended tools..............................................................................................................................................................9

Screw list................................................................................................................................................................................ 9

2 After working inside your computer..............................................................................................10

3 Removing the base cover............................................................................................................. 11

Procedure...............................................................................................................................................................................11

4 Replacing the base cover............................................................................................................. 13

Procedure..............................................................................................................................................................................13

5 Removing the battery..................................................................................................................14

Prerequisites......................................................................................................................................................................... 14

Procedure..............................................................................................................................................................................14

6 Replacing the battery..................................................................................................................15

Procedure..............................................................................................................................................................................15

Post-requisites......................................................................................................................................................................15

7 Removing the memory modules....................................................................................................16

Prerequisites......................................................................................................................................................................... 16

Procedure..............................................................................................................................................................................16

8 Replacing the memory modules....................................................................................................18

Procedure..............................................................................................................................................................................18

Post-requisites......................................................................................................................................................................18

9 Removing the hard drive..............................................................................................................19

Prerequisites......................................................................................................................................................................... 19

Procedure..............................................................................................................................................................................19

10 Replacing the hard drive............................................................................................................ 22

Procedure............................................................................................................................................................................. 22

Post-requisites.....................................................................................................................................................................22

11 Removing the coin-cell battery................................................................................................... 23

Prerequisites.........................................................................................................................................................................23

Procedure............................................................................................................................................................................. 23

12 Replacing the coin-cell battery...................................................................................................24

Contents

Contents 3

Procedure............................................................................................................................................................................. 24

Post-requisites.....................................................................................................................................................................24

13 Removing the wireless card....................................................................................................... 25

Prerequisites........................................................................................................................................................................ 25

Procedure.............................................................................................................................................................................25

14 Replacing the wireless card........................................................................................................26

Procedure.............................................................................................................................................................................26

Post-requisites..................................................................................................................................................................... 27

15 Removing the keyboard daughter-board..................................................................................... 28

Prerequisites.........................................................................................................................................................................28

Procedure............................................................................................................................................................................. 28

16 Replacing the keyboard daughter-board......................................................................................29

Procedure.............................................................................................................................................................................29

Post-requisites.....................................................................................................................................................................29

17 Removing the status-light board................................................................................................ 30

Prerequisites........................................................................................................................................................................ 30

Procedure.............................................................................................................................................................................30

18 Replacing the status-light board................................................................................................ 32

Procedure............................................................................................................................................................................. 32

Post-requisites.....................................................................................................................................................................32

19 Removing the touchpad.............................................................................................................33

Prerequisites.........................................................................................................................................................................33

Procedure............................................................................................................................................................................. 33

20 Replacing the touchpad............................................................................................................ 36

Procedure.............................................................................................................................................................................36

Post-requisites.....................................................................................................................................................................36

21 Removing the speakers..............................................................................................................37

Prerequisites.........................................................................................................................................................................37

Procedure............................................................................................................................................................................. 37

22 Replacing the speakers............................................................................................................. 39

Procedure.............................................................................................................................................................................39

Post-requisites.....................................................................................................................................................................39

23 Removing the fan..................................................................................................................... 40

Prerequisites........................................................................................................................................................................ 40

Procedure.............................................................................................................................................................................40

24 Replacing the fan...................................................................................................................... 41

4

Contents

Procedure..............................................................................................................................................................................41

Post-requisites......................................................................................................................................................................41

25 Removing the heat sink.............................................................................................................42

Prerequisites.........................................................................................................................................................................42

Procedure............................................................................................................................................................................. 42

26 Replacing the heat sink............................................................................................................. 43

Procedure............................................................................................................................................................................. 43

Post-requisites.....................................................................................................................................................................43

27 Removing the power-adapter port..............................................................................................44

Prerequisites.........................................................................................................................................................................44

Procedure............................................................................................................................................................................. 44

28 Replacing the power-adapter port..............................................................................................45

Procedure.............................................................................................................................................................................45

Post-requisites.....................................................................................................................................................................45

29 Removing the power and volume-buttons board..........................................................................46

Prerequisites........................................................................................................................................................................ 46

Procedure.............................................................................................................................................................................46

30 Replacing the power and volume-buttons board.......................................................................... 47

Procedure............................................................................................................................................................................. 47

Post-requisites..................................................................................................................................................................... 47

31 Removing the I/O board.............................................................................................................48

Prerequisites.........................................................................................................................................................................48

Procedure............................................................................................................................................................................. 48

32 Replacing the I/O board............................................................................................................ 50

Procedure.............................................................................................................................................................................50

Post-requisites.....................................................................................................................................................................50

33 Removing the system board.......................................................................................................51

Prerequisites......................................................................................................................................................................... 51

Procedure..............................................................................................................................................................................51

34 Replacing the system board.......................................................................................................54

Procedure.............................................................................................................................................................................54

Post-requisites.....................................................................................................................................................................54

Entering the Service Tag in the BIOS setup program.................................................................................................... 54

35 Removing the display assembly................................................................................................. 55

Prerequisites........................................................................................................................................................................ 55

Procedure.............................................................................................................................................................................55

Contents

5

36 Replacing the display assembly..................................................................................................57

Procedure............................................................................................................................................................................. 57

Post-requisites.....................................................................................................................................................................57

37 Removing the palm-rest and keyboard assembly......................................................................... 58

Prerequisites........................................................................................................................................................................ 58

Procedure.............................................................................................................................................................................58

38 Replacing the palm-rest and keyboard assembly......................................................................... 60

Procedure.............................................................................................................................................................................60

Post-requisites.....................................................................................................................................................................60

39 Removing the display panel........................................................................................................61

Prerequisites......................................................................................................................................................................... 61

Procedure..............................................................................................................................................................................61

40 Replacing the display panel....................................................................................................... 63

Procedure.............................................................................................................................................................................63

Post-requisites.....................................................................................................................................................................63

41 Removing the display cable........................................................................................................ 64

Prerequisites........................................................................................................................................................................ 64

Procedure.............................................................................................................................................................................64

42 Replacing the display cable........................................................................................................66

Procedure.............................................................................................................................................................................66

Post-requisites.....................................................................................................................................................................66

43 Removing the display back-cover and antenna assembly.............................................................. 67

Prerequisites.........................................................................................................................................................................67

Procedure............................................................................................................................................................................. 67

44 Replacing the display back-cover and antenna assembly.............................................................. 68

Procedure.............................................................................................................................................................................68

Post-requisites.....................................................................................................................................................................68

45 Removing the camera............................................................................................................... 69

Prerequisites........................................................................................................................................................................ 69

Procedure.............................................................................................................................................................................69

46 Replacing the camera................................................................................................................ 71

Procedure..............................................................................................................................................................................71

Post-requisites......................................................................................................................................................................71

47 Removing the sensor board........................................................................................................72

Prerequisites.........................................................................................................................................................................72

Procedure............................................................................................................................................................................. 72

6

Contents

48 Replacing the sensor board........................................................................................................74

Procedure............................................................................................................................................................................. 74

Post-requisites..................................................................................................................................................................... 74

49 Downloading drivers................................................................................................................. 75

Downloading the audio driver.............................................................................................................................................75

Downloading the graphics driver....................................................................................................................................... 75

Intel USB 3.0 xHCI...............................................................................................................................................................75

Downloading the Wi-Fi driver.............................................................................................................................................75

Downloading the media-card reader driver......................................................................................................................76

Downloading the chipset driver......................................................................................................................................... 76

Downloading the network driver....................................................................................................................................... 76

50 System setup........................................................................................................................... 77

Boot Sequence.....................................................................................................................................................................77

Navigation keys.................................................................................................................................................................... 77

System setup........................................................................................................................................................................77

Entering BIOS setup program............................................................................................................................................78

System setup options..........................................................................................................................................................78

System and setup password..............................................................................................................................................82

Assigning a system setup password............................................................................................................................82

Deleting or changing an existing system setup password........................................................................................83

Clearing CMOS settings............................................................................................................................................... 83

Clearing BIOS (System Setup) and System passwords...........................................................................................83

51 Troubleshooting........................................................................................................................84

Flashing the BIOS................................................................................................................................................................ 84

Flashing BIOS (USB key)....................................................................................................................................................84

Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................84

Running the ePSA Diagnostics.................................................................................................................................... 85

System diagnostic lights.....................................................................................................................................................85

Flea power release...............................................................................................................................................................86

Wi-Fi power cycle................................................................................................................................................................86

52 Getting help and contacting Dell................................................................................................ 87

Contents

7

Before working inside your computer

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Before you begin

1. Save and close all open files and exit all open applications.

2. Shut down your computer.

The shut-down instruction varies depending on the operating system installed on your computer.

• Windows 10: Click Start > Power > Shut down.

• Windows 8.1: On the Start screen, Click the power icon > Shut down.

• Windows 7: Click Start > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor, from your computer.

5. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

NOTE:

Before working inside your computer, read the safety information that shipped with your computer. For more

safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by

its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you work,

periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have

connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure

that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

1

8 Before working inside your computer

Recommended tools

The procedures in this document may require the following tools:

• Philips screwdriver #1

• Plastic scribe

Screw list

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm rest and keyboard assembly M2.5x7 10

Battery Palm rest and keyboard assembly M2x3 2

Display hinge Palm rest and keyboard assembly M2.5x7 2

Display hinge Display back-cover and antenna

assembly

M2.5x2.5 Big

Head

6

Display hinge Display back-cover and antenna

assembly

M2x3 2

Fan Palm rest and keyboard assembly M2x3 2

Hard-drive bracket Palm rest and keyboard assembly M2x3 3

Hard drive Hard-drive bracket M3x3 4

I/O board Palm rest and keyboard assembly M2x3 2

Power-adapter port Palm rest and keyboard assembly M2x3 1

Power and volume-buttons board Palm rest and keyboard assembly M2x3 1

System board Palm rest and keyboard assembly M2x2 Big Head 5

Sensor board Display panel M2.5x2.5 Big

Head

1

Touchpad Palm rest and keyboard assembly M2x2 4

Touchpad bracket Palm rest and keyboard assembly M2x2.5 3

Wireless card Palm rest and keyboard assembly M2x3 1

Before working inside your computer 9

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

2

10 After working inside your computer

Removing the base cover

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1. Close the display and turn the computer over.

2. Remove the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.

Figure 1. Removing screws from the base cover

a. base cover

b. screws (10)

3. Using a plastic scribe, pry the base cover off the palm rest and keyboard assembly.

3

Removing the base cover 11

Figure 2. Removing the base cover

a. plastic scribe

b. palm rest and keyboard assembly

c. base cover

4. Disconnect the battery cable from the system board.

NOTE:

Disconnect the battery cable only when you continue to remove other components from your computer.

Figure 3. Disconnecting the battery cable

a. battery cable

12

Removing the base cover

Replacing the base cover

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1. Connect the battery to the system board, if applicable.

2. Slide the tabs on the base cover into the slots on the palm rest and keyboard assembly and snap the base cover into place.

3. Replace the ten screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.

4

Replacing the base cover 13

Removing the battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1. Disconnect the battery cable from the system board, if applicable.

2. Press and hold the power button for 5 seconds to ground the system board.

3. Remove the two screws (M2x3) that secure the battery to the palm rest and keyboard assembly.

4. Lift the battery along with its cable off the palm rest and keyboard assembly.

Figure 4. Removing the battery

1.

battery cable 2. battery

3. palm rest and keyboard assembly 4. screws (2)

5

14 Removing the battery

Replacing the battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

2. Replace the two screws (M2x3) that secure the battery to the palm rest and keyboard assembly.

3. Connect the battery cable to the system board.

Post-requisites

Replace the base cover.

6

Replacing the battery 15

Removing the memory modules

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1. Lift the Mylar from to access the memory module.

Figure 5. Removing the memory modules

a. Mylar

b. memory module

2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops

up.

3. Remove the memory module from the memory-module slot.

7

16 Removing the memory modules

Figure 6. Removing the memory modules

a. memory-module slot

b. securing clips (2)

c. memory module

Removing the memory modules

17

Replacing the memory modules

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1. Lift the Mylar to access the memory-module slot.

2. Align the notch on the memory module with the tab on the memory-module slot.

3. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.

NOTE:

If you do not hear the click, remove the memory module and reinstall it.

Figure 7. Replacing the memory modules

1.

memory-module slot 2. tab

3. notch 4. memory module

Post-requisites

Replace the base cover.

8

18 Replacing the memory modules

Removing the hard drive

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Prerequisites

Remove the base cover.

Procedure

1. Using the pull tab, disconnect the hard-drive cable from the system board.

2. Peel off the tape that secures the hard-drive cable to the palm rest and keyboard assembly.

3. Note the hard-drive cable routing and remove the cable from the routing guides.

Figure 8. Removing the hard-drive assembly

1.

system board 2. routing guides

3. tape 4. hard-drive assembly

5. palm rest and keyboard assembly 6. hard-drive cable

7. pull tab

4. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.

5. Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly.

9

Removing the hard drive 19

Figure 9. Removing the hard-drive assembly

a. screws (3)

b. hard-drive assembly

c. palm rest and keyboard assembly

6. Disconnect the interposer from the hard-drive assembly.

Figure 10. Disconnecting the interposer

a. hard-drive assembly

b. interposer

7. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

8. Lift the hard drive off the hard-drive bracket.

20

Removing the hard drive

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Dell Inspiron 15 5578 2-in-1 User manual

Dell Inspiron 15 5578 2-in-1 User manual

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