ReSound Customs Rechargeable Half Shell/ITC or Full Shell User guide

Brand: ReSound

Model: Customs Rechargeable Half Shell/ITC or Full Shell

Type: User guide

User guide

ReSound Custom hearing aids, Rechargeable

Hearing aid information

Left hearing aid Right hearing aid

Serial number Serial number

Model number Model number

Battery type Rechargeable

Program Beep Description

1 One beep

2 Two beeps

3 Three beeps

4 Four beeps

2Hearing aid information

FDA warnings and cautions (USonly)

WARNING:People younger than 18 should go to a doctor before using this

People younger than 18 years old need specialized care, and using this without a medical evaluation may

worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical

evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT). Before using this, a doctor should

determine that the use of a hearing aid is appropriate.

WARNINGS to Hearing Aid Dispensers

You should advise a prospective hearing aid user to consult promptly with a doctor, preferably an ear

specialist such as an ENT, before dispensing a hearing aid if you determine through inquiry, actual

observation, or review of any other available information concerning the prospective user, that the

prospective user has any of the following conditions:

•Visible deformity of the ear, either congenital or traumatic

•Fluid, pus, or blood coming out of the ear within the previous 6 months

•Pain or discomfort in the ear

•History of excessive ear wax or suspicion that something is in the ear canal

•Dizziness, either recent or long-standing

•Sudden, quickly worsening, or fluctuating hearing loss within the previous 6 months

FDA warnings and cautions (USonly) 3

•Hearing loss or ringing (tinnitus) only in one ear or noticeable difference in hearing between ears

•Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz.

Outputs over 132 dB SPL:

You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds

132 dB SPL because it may impair the remaining hearing of the hearing aid user.

Sound pressure level in the ears of children:

The developed sound pressure level in the ears of children can be substantially higher than in average

adults.It is recommended to perform an RECD measurement in order to ensure the correct target for the

fitted OSPL90.

CAUTION:

This is not hearing protection

You should remove this device if you experience overly loud sounds, whether short or long-lasting. If

you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In

general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.

The sound output should not be uncomfortable or painful

You should turn down the volume or remove the device if the sound output is uncomfortably loud or

painful. If you consistently need to turn the volume down, you may need to further adjust your device.

4FDA warnings and cautions (USonly)

You might need medical help if a piece gets stuck in your ear

If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it

with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs

because they can push the part further into your ear, injuring your eardrum or ear canal, possibly

seriously.

NOTE:

What you might expect when you start using your hearing aid

•A hearing aid can benefit many people with hearing loss. However, you should know it will not restore

normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will

not prevent or improve a medical condition that causes hearing loss.

•People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many

people find that training or counseling can help them get more out of their devices.

•If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in

situations that make you tired from listening – for example, noisy environments.

Tell FDA about injuries, malfunctions, or other adverse events

•To report a problem involving your hearing aid, you should submit information to FDA as soon as

possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in

your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of

the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.

Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-

1088. You can also download a form to mail to FDA.

FDA warnings and cautions (USonly) 5

Hearing loss in people younger than 18

•People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT),

because they may have different needs than adults.

•The doctor will identify and treat medical conditions as appropriate.

•The doctor may refer the person to an audiologist for a separate test, a hearing aid evaluation.

•The hearing aid evaluation will help the audiologist select and fit the appropriate hearing aid.

A person who is younger than 18 years old with hearing loss should have a medical evaluation by a

doctor, preferably an ENT, before buying a hearing aid. The purpose of a medical evaluation is to identify

and treat medical conditions that may affect hearing but that a hearing aid won’t treat on its own.

Following the medical evaluation and if appropriate, the doctor will provide a written statement that the

hearing loss has been medically evaluated and the person is a candidate for a hearing aid. The doctor

may refer the person to an audiologist for a hearing aid evaluation, which is different from the medical

evaluation and is intended to identify the appropriate hearing aid.

The audiologist will conduct a hearing aid evaluation to assess the person’s ability to hear with and without

a hearing aid. This will enable the audiologist to select and fit a hearing aid for the person’s individual

needs. An audiologist can also provide evaluation and rehabilitation since, for people younger than 18,

hearing loss may cause problems in language development and educational and social growth. An

audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of hearing

loss in people younger than 18.

6FDA warnings and cautions (USonly)

Table of Contents

Hearing aid information 2

FDA warnings and cautions (USonly) 3

Introduction 8

Getting to know your hearing aid 11

Charging your hearing aids 12

Placing your hearing aids in your ears 14

Removing your hearing aids from your ears 16

Using your hearing aids 17

Advanced options 24

Wireless accessories 27

Cleaning and caring for your hearing aids 31

Tinnitus Management 37

General warnings and cautions 45

Cyber security warnings 48

Troubleshooting 49

Regulatory information 51

Technical specifications 58

Additional information 63

FDA warnings and cautions (USonly) 7

Introduction

Thank you for choosing ReSound hearing aids. We recommend that you use your hearing aids every day.

NOTE: Read this booklet carefully BEFORE using your hearing aids.

Intended purpose

•The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the

ear.

User profile

•The hearing aid is intended to be used by adults and children 12 years of age or older.

•The hearing aid is intended to be used by lay persons.

•The hearing aid is intended to be fitted by qualified hearing care professionals.

Therapeutic indications

Sensorineural, conductive, or mixed hearing loss.

Contraindications

A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed

physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines

through inquiry, actual observation, or review of any other available information concerning the prospective user,

that the prospective user has any of the following conditions:

•Visible congenital or traumatic deformity of the ear.

8Introduction

•History of active drainage from the ear within the previous 90 days.

•History of sudden or rapidly progressive hearing loss within the previous 90 days.

•Acute or chronic dizziness.

•Unilateral hearing loss of sudden or recent onset within the previous 90 days.

•Audiometric air-bone gap equal to or greater than 15dB at 500Hertz (Hz), 1000Hz, and 2000Hz.

•Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.

•Pain or discomfort in the ear.

Side effects

If you experience side effects, contact your hearing care professional. Possible side effects from wearing a

hearing aid may be:

•Dizziness

•Tinnitus

•Perceived worsening of hearing loss

•Nausea

•Skin reaction

•Ear wax accumulation

Introduction 9

Symbols

WARNING: Points out a situation that

could lead to serious injuries.

Legal manufacturer.

CAUTION: Indicates a situation that

could lead to minor and moderate

injuries.

Medical Device.

NOTE: Advice and tips on how to handle

your hearing aid better.

Date of manufacture.

Follow instructions for use.

UDI

Unique Device Identification.

Equipment includes an RF transmitter. Complies with IMDA requirements.

Product is a Type B applied part. Complies with ACMA requirements.

By prescription only (US).

Do not dispose of your hearing aids and batteries with ordinary household garbage. Your hearing

aids and batteries should be disposed of at sites intended for electronic waste or returned to your

hearing care professional for safe disposal.

Please ask your local hearing care professional about the disposal of your hearing aid.

NOTE: There may be specific regulations in your country.

10 Introduction

Getting to know your hearing aid

Front view ITC model ITEmodel

1. Microphone sound inlets

2. LED green indicator light. Off during

normal use. (See page 17)

3. Push button

4. Filter ring

5. Faceplate

6. Vent

Side view

5. Faceplate

7. Wax filter

•Product data (including the hearing aid's serial number) and color

marking for left or right hearing aid respectively are printed on the side of

the shell (not shown here).

•If ordered with your hearing aid, a pull-out wire for easy removal (not

shown here) will be fastened to the shell of the hearing aid.

Getting to know your hearing aid 11

Charging your hearing aids

We recommend that you fully charge your hearing aids before using them. This is just a precaution to make sure

that you don't run out of power unexpectedly. To learn how to charge your hearing aids, please consult the user

guide for your hearing aid charger.

NOTE: The first time the hearing aids are placed in the charger, they may whistle briefly when the charger

is turned on. This is normal.

Battery warnings

WARNING:

•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.

Exposure or ingestion can be seriously harmful.

•Never put your rechargeable hearing aid in your mouth.

•Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual,

or mental health challenges.

•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal

injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body,

or if a rechargeable hearing aid is swallowed, seek immediate medical attention.

•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may

leak. In this case, do not attempt to use the hearing aid - contact your hearing care professional.

12 Charging your hearing aids

•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse

immediately with warm water. If you get chemical burns, redness, or skin irritation from battery

leakage, seek medical attention.

•Batteries are harmful for the environment. Therefore, never try to burn them. Dispose of your used

rechargeable hearing aids according to your country’s regulations or return them to your hearing care

professional.

•Charging your hearing aids at ambient temperatures over +30°C (86°F) may make your hearing aids

dangerously hot and lead to extended charging times.

•For safety reasons, use only the charger provided with your hearing aid.

•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.

CAUTION: During charging, your hearing aids may reach temperatures up to 43°C (109°F).

Low battery alert

When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will

play every 15minutes until there is no more power - then your hearing aids will turn off.

Charging your hearing aids 13

Placing your hearing aids in your ears

How to tell left from right

Left hearing aid (blue marking on shell) Right hearing aid (red marking on shell)

NOTE: Your hearing aids are made to fit exactly into your left and your right ear respectively. So each of

them will only fit correctly to the ear it is made for.

CAUTION: If you have two hearing aids, they may each be programmed differently. Do not swap them as

this could damage your hearing.

14 Placing your hearing aids in your ears

Inserting the hearing aids

Your hearing aids are placed in the charger in such a way that it should be

easy to remove them from the charger and insert them in the ear in one

movement. When the hearing aid sits in the ear, the vent opening should be

located in the notch just above your earlobe.

It may be helpful to pull your ear up and outward with your opposite hand

during insertion.

1. Hold the hearing aid between your thumb and index finger.

2. Insert the hearing aid into your ear canal:

Place the sound outlet portion into your ear canal. Turn the top part of the

hearing aid gently backwards and forwards so that it tucks behind the fold

of skin above your ear canal.

3. Check that the vent opening is in the notch just above your earlobe.

By experimenting, you may discover an easier method. With proper

insertion, hearing aids should fit snugly but comfortably.

CAUTION: Never attempt to modify the shape of the hearing aid

yourself.

Placing your hearing aids in your ears 15

Removing your hearing aids from your ears

1. Hold the edges of the hearing aid with your

thumb and index finger. Pull out and

slightly upward, while slightly rotating your

hand forward.

If your hearing aid has a pull-out wire, pull

at the wire to remove the hearing aid.

2. Wipe your hearing aids to remove any debris.

3. If you are not going to use the hearing aids now, either charge the hearing aids:

a. Check that your hearing aid charger is connected to a power outlet.

b. Then place the hearing aids in the charger and close the lid to start charging.

See the user’s guide for your charger.

Or: Turn off the hearing aids. See "Turning your hearing aids on and off", page 17.

16 Removing your hearing aids from your ears

Using your hearing aids

Turning your hearing aids on and off

Automatic mute function while charging

When you take off your hearing aids, place them in the charger to charge. Make sure that the charger is plugged

in (LED on back will light up).

When you close the lid, the hearing aids will be muted (so as not to whistle) and charging will begin. You can see

the charging status on the front LEDs.

When you remove the hearing aids from the powered on charger, they will beep. This indicates that the hearing

aids are turning on, but still muted for a short while, so they don’t whistle while you put them in your ears. If

requested, your hearing care professional can remove this function.

Your hearing aids always start in program1 at the pre-set volume.

NOTE: If the charger is disconnected during use, the hearing aids in the charger will turn off.

Using your hearing aids 17

To manually turn your hearing aid ON:

Push and hold the button on the hearing aid for at least 4 seconds.

The LED will light up for two seconds and the hearing aid turns on.

Your hearing aids always start in program1 at the pre-set volume.

To manually turn your hearing aid OFF:

Push and hold the button on the hearing aid for at least 4 seconds.

The LED will emit 3 quick flashes and the hearing aid turns off.

For all other functions, see the section "Using the push button".

Explanation of indicator lights on the hearing aid

•One 2-second green blink: The hearing aid turns on and is in

operating mode.

•Three 1-second green blinks: The hearing aid turns off.

Explanation of indicator lights on the front of the charger

NOTE: Each hearing aid has its own LED indicator.

•Green indicator light pulsates on and off: The hearing aid is recharging.

(To charge: hearing aids must be place correctly in the charger, the lid must be closed, and the charger must

be powered on.)

•Constant green indicator light: The hearing aid is fully charged.

•Fast blinking: Error. See the charger user’s guide.

Explanation of indicator lights on the back of the charger

•Constant green indicator light: The charger is plugged in and ready to charge.

18 Using your hearing aids

Adjusting the volume

Your hearing aid automatically adjusts the volume depending on your listening situation.

You can also adjust the volume by means of a ReSound remote control or the ReSound Smart 3D™ app.

(Optional).

When you change the volume, the hearing aid responds with a beep. When you reach the upper or lower limits,

the hearing aid responds with a low-pitched beep.

NOTE:

•If you have two hearing aids with the Synchronized Volume Control function enabled, volume control

adjustments to one hearing aid automatically repeats in the second hearing aid. When you change the

volume in one of the hearing aids, it responds with one or more beeps. A beep in the second hearing

aid follows.

Listening programs

Your hearing care professional can activate one or more listening programs in your hearing aids. These

programs can help you in specific situations. Ask your hearing care professional about which programs could be

useful for you.

Using your hearing aids 19

Programs Use

All-Around The best option if you want only one program.

Ultra Focus For use in very noisy places

(more focused than the Restaurant program).

Restaurant For use in noisy places such as restaurants and social gatherings.

Music For listening to music.

Acoustic phone A special program for phone conversations.

Outdoor For outdoor use (to reduce wind noise).

Apps

We have an app that you can use to control our advanced hearing aid models. You can use the app to adjust the

volume, change programs and stream from another device. See "Advanced options", page 24.

20 Using your hearing aids

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ReSound Customs Rechargeable Half Shell/ITC or Full Shell User guide

ReSound Customs Rechargeable Half Shell/ITC or Full Shell User guide

ReSound Customs Rechargeable Half Shell/ITC or Full Shell User guide

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