3com 3C905C-TX-M User manual

This manual covers installation and operating instructions for the following 3Com

®

U.S. Robotics

®

modems:

Sportster

®

Voice 33.6 kbps internal modems

3Com, the 3Com logo, U.S. Robotics, the USRobotics logo, and Sportster are registered

trademarks; Connections, Total Control, Courier, RapidComm, x2, and the x2 logo are trademarks

and Towne Square 2000 is a service mark of 3Com Corporation or its subsidiaries. Windows and

Internet Explorer are registered trademarks of Microsoft Corp. CompuServe is a registered

trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc.

Netscape Navigator is a trademark of Netscape Communications Corp. Any other trademarks, trade

names, or service marks used in this manual are the property of their respective owners.

7770 North Frontage Road

Skokie, IL 60077-2690

TABLE OF CONTENTS

ii

Before You Begin (Windows 95 Users) 1

Determining Available Resources 1

Determining Your Version of Windows 95 2

Upgrading to x2 Technology 2

Modem Installation with Windows 3.x 3

A Word About COM Ports and IRQs 3

How to Use ComTest to Determine Your Modem’s Settings 5

Testing an Installed Modem 7

What to Do with ComTest’s Recommendation 8

How to Change the Modem’s Settings 10

How to Insert the Modem into the Computer 12

Modem Installation with Windows 95 19

How to Prepare for Plug and Play Installation 19

How to Insert the Modem into the Computer 21

Installing the Modem Drivers 25

Software Installation and Testing 33

Software Installation and Registration Using the Setup Wizard 33

Sending Your First Fax 48

TABLE OF CONTENTS

iii

Installing Other Fax/Data Software 52

Type of Modem 52

Initialization String 52

Flow Control 52

U.S. Robotics Modem Update Wizard 53

Installation 53

Operation 58

Using Modem Station 65

Troubleshooting and Online Help Resources 89

When Plug and Play Fails 95

Online Help Resources 96

Are You Still Having Problems? 100

If You Need to Return the Modem to Us 101

RapidComm Voice Troubleshooting Tips 102

A Note to Users with Older Versions of RapidComm Voice on Their Systems 102

Glossary 103

Technical Quick Reference 113

AT Command Summary 114

S Registers 128

Regulatory Information 138

Manufacturer’s Declaration of Conformity 138

TABLE OF CONTENTS

iv

Caution to the User 139

IC (Canada) 139

UL Listing/CUL Listing 139

Connecting to the Telephone Company 140

Fax Branding 140

Radio and Television Interference 141

For Canadian Modem Users 142

Limited Warranty 145

Index 148

BEFORE YOU BEGIN (WINDOWS

®

95 USERS)

1

Determining Available

Resources

Your Sportster

®

Voice modem is a Plug and

Play device. Windows

™

95 can automatically

identify a Plug and Play device and determine if

your system has the resources necessary to

support the device. However, Plug and Play

will not work if you do not have resources

available or if devices on your system are not

reporting resource usage correctly. Here’s

how you can verify that your system has the

necessary resources before installing the

modem:

1. Click the Windows 95 Start button, point

to Settings, and then click Control Panel.

2. Double-click the System icon.

3. When the “System Properties” screen

appears, click the Device Manager tab.

4. Double-click Computer and the

“Computer Properties” screen appears.

5. Select the option at the top of the screen to

show Interrupt Requests (IRQs).

You will see the IRQs your system is currently

using. If IRQs 3, 4, 5, and 7 are being used,

you need to free an IRQ before you begin

installation. This process involves moving a

device from the IRQ you want to use to a

different (and usually higher) IRQ setting.

Please read the documentation for (or contact

the manufacturer of) the device that is currently

using the IRQ you want to use for your modem

to learn more about how to free the IRQ for

your modem.

BEFORE YOU BEGIN (WINDOWS 95 USERS)

2

Determining Your Version of

Windows 95

Follow these steps to determine your version

of Windows 95. This information will be

important during installation.

1. Click the My Computer icon on your

desktop with the right mouse button.

2. Click Properties.

3. In the “System Properties” screen, look at

the system information under the General

tab (circled in the following screen image).

The number following the text “Microsoft

Windows 95” will end with “950”, “950a”,

or “950b”. This indicates your version of

Windows 95. Write this number on the

blank below for later reference. Then click

OK.

Windows 95 version

_________________

Upgrading to x2

™

Technology

Be sure to read the section titled “U.S.

Robotics Modem Update Wizard” on page 53

for information on upgrading your 33.6

faxmodem to x2

™

technology, allowing

downloads of up to 56 kbps*.

• IMPORTANT! All x2 products are capable of 56 kbps

downloads; however, due to FCC rules which restrict power

output of the service providers' modems, current download

speeds are limited to 53 kbps. Actual speeds may vary

depending on line conditions. Uploads from end users to service

providers travel at speeds up to 28.8 kbps. An x2 modem, an

analog phone line compatible with x2 technology, and an

Internet Service Provider with x2 service are necessary for these

high-speed downloads. See http://www.3com.com/x2 for details.

MODEM INSTALLATION WITH WINDOWS

®

3.X

3

You’ll need these items from your

Sportster

®

modem box:

modem phone cord

Connections

™

CD microphone

Plus:

a screwdriver (not included)

A Word about COM Ports

and IRQs

Most computer accessories — a mouse,

sound card, enhanced graphics card, scanner,

etc. — require a special connection through

which they can communicate with the

computer. For some devices, this connection is

called a communications (or COM) port. Most

computers have 1 or 2 COM ports, but they

can have up to 4. Although internal modems

do not connect to COM ports directly, they do

require a COM port setting, which is

determined by the setting on the modem’s

COM jumper pins.

Each COM port uses an interrupt request

(IRQ). An accessory uses an IRQ to get the

attention of your computer’s central

MODEM INSTALLATION WITH WINDOWS 3.X

4

processing unit (CPU) so that the accessory

can perform a task. The computer stops what

it’s doing, depending on the priority of the

request, to help the accessory perform its task.

When two accessories share an IRQ, it’s like

two people asking different questions in unison

to a third person. Just as the person being

asked the two questions cannot understand

either request, a computer can lock up or

otherwise fail to communicate properly with

your modem when there is an IRQ conflict.

D KEY POINT: Accessories cannot

share COM ports and should not share

IRQs. When accessories try to share

settings, they will either not work

properly or not work at all. This section

of the manual will help you understand

the COM/IRQ settings on your new

Sportster modem.

3Com has set your modem to a default Plug

and Play setting geared towards Windows 95

users. In this configuration, the shunts used to

set your modem’s COM port and IRQ settings

are hanging from single jumper pins and will

not affect your modem’s settings. As a

Windows 3.x user, you need to run the

ComTest program (on the Connections CD) to

determine what settings your modem should

use.

NOTE: Some communications

software programs require a particular

setting for your modem (RapidComm,

which shipped with your modem, does

not). If you wish to use a program other

than RapidComm, now is a good time to

read that software’s manual to

determine what setting is required.

MODEM INSTALLATION WITH WINDOWS 3.X

5

How to Use ComTest to

Determine Your Modem’s

Settings

1. Insert the Connections CD into your CD-

ROM drive.

2. In Windows’ Program Manager, click Run

on the File menu. Type d:\comtest.exe

and press ENTER. This starts ComTest,

the program that determines which COM

ports and IRQs are available for use by

your modem.

3. The screen in the next column appears

when ComTest starts.

• If there is a modem in your computer

which you are replacing with your new

Sportster modem, go to “Testing an

Installed Modem” on page 7 to

determine which COM and IRQ settings

the older modem is using.

• If a modem is not currently installed in

your computer, click Recommend

settings for a new modem.

Then click Next.

MODEM INSTALLATION WITH WINDOWS 3.X

6

4. Click Internal Modem. Then click Next.

5. If you have a free setting, you will see a

screen like this.

COM2/IRQ3 is free in this example.

ComTest might instead recommend

COM1/IRQ4, COM3/IRQ4, or

COM4/IRQ3 for your modem.

Write down the displayed settings. You’ll

need to know these settings later. Click

Next.

If you do not have a free setting, you will

see a screen like this.

MODEM INSTALLATION WITH WINDOWS 3.X

7

Click Finish to exit ComTest. Go to “What

to Do with ComTest’s Recommendation”

on page 8.

6. When you see this screen, click Finish to

exit ComTest.

Go to “What to Do with ComTest’s

Recommendation” on page 8.

Testing an Installed Modem

If there is a modem already installed in your

computer, you can determine its COM and

IRQ settings by selecting the Test an

installed modem option. Follow the

instructions on screen until you see the screen

that tells you “Testing is complete.” This screen

will also tell you which COM and IRQ settings

your present modem is using. These are the

settings you want to use for your new

Sportster modem. Write the settings down.

Turn off and unplug your computer and

remove your present modem. Go to “How to

Change the Modem’s Settings” on page 10.

MODEM INSTALLATION WITH WINDOWS 3.X

8

What to Do with ComTest’s

Recommendation

NOTE: If your communications

software requires a modem that

ComTest does not recommend, there is

a good chance that the setting is being

used by another device in your system.

To free that setting in your system,

consult your computer’s manual. Go to

“How to Change the Modem’s Settings”

on page 10.

If ComTest recommended COM1/IRQ4

Write down “COM1” and “IRQ4” somewhere

where it will be handy during software

installation. Go to “How to Change the

Modem’s Settings” on page 10.

If ComTest recommended COM2/IRQ3

Write “COM2” and “IRQ3” somewhere

where it will be handy during software

installation. Go to “How to Change the

Modem’s Settings” on page 10.

If ComTest recommended COM3/IRQ4

or COM4/IRQ3

Do not use either of these settings. While the

COM port part of the setting is acceptable

(ComTest only recommends COM ports that

are not being used), the IRQ part of the setting

is not acceptable. When ComTest

recommends either COM3/IRQ4 or

COM4/IRQ3, the IRQ in the setting is being

used by another accessory. You could use the

suggested IRQ for the modem, but you run the

risk that the modem and/or the other accessory

sharing the IRQ might not work properly.

MODEM INSTALLATION WITH WINDOWS 3.X

9

If you do not have a sound card, use

COM3/IRQ5. Write “COM3” and “IRQ5”

somewhere where it will be handy during

software installation. You will have to change

the settings on your modem. Go to “How to

Change the Modem’s Settings” on page 10.

If you do have a sound card, use

COM2/IRQ3. To use this setting, you have to

first disable your computer’s second serial port

(COM2). This is a pronged socket on the

back of your computer.

• Go to your computer manufacturer’s

manual.

• Find out how to disable the COM port.

• Find out which of the sockets on the back

of your computer is the second serial port.

• If you have something plugged into that

port, find out if you can plug it in

somewhere else. Any accessory plugged

into that port will not work after the port

has been disabled.

• Then return to this point in this manual to

continue.

After disabling COM2, you can use the

COM2/IRQ3 setting.

Write “COM2” and “IRQ3” somewhere

where it will be handy during software

installation and go to “How to Change the

Modem’s Settings” on page 10.

If ComTest reports that “You do not

have any available COM ports and/or

IRQs”

We recommend you disable COM1 or

COM2. When you disable one of these COM

ports, you can use it and its default IRQ for

your modem. Go to your computer

manufacturer’s manual.

MODEM INSTALLATION WITH WINDOWS 3.X

10

• Find out which socket is COM1 and which

is COM2.

• If nothing is plugged into either port, you

may choose either of the ports to disable.

Your computer manufacturer’s manual will

tell you how to disable the COM port.

• If one port does not have anything plugged

into it, note if the port is COM1 or COM2.

This is the port you’ll want to disable for

your modem.

• If both ports are being used, you may be

able to attach one of the plugged-in

accessories elsewhere so that you can

disable its COM port. The accessory will

not work once its port is disabled.

If you’ve disabled COM1, you can now use

the COM1/IRQ4 setting. Write it down

somewhere where it will be handy during

software installation. Go to “How to Change

the Modem’s Settings” (on this page).

If you’ve disabled COM2, you can now use

the COM2/IRQ3 setting. Write the setting

down somewhere where it will be handy during

software installation.

How to Change the Modem’s

Settings

1. Always touch an unpainted metal part of

your computer (the back is usually

unpainted) to discharge static electricity

before handling the modem. Static can

damage your modem. Then take the

modem out of its plastic bag.

2. Find the COM and IRQ jumper shunts

(small black plastic pieces) on your

MODEM INSTALLATION WITH WINDOWS 3.X

11

modem’s jumper pins (see the following

diagram).

3. To change the COM port and IRQ settings,

you need to reposition the jumper shunts on

the COM port and IRQ pins. To do this, lift

the jumper shunts off the pins.

TIP: Grasp the jumper shunts with

a tweezers or needle-nosed pliers. DO

NOT grasp too firmly, as you may crush

the jumper shunts. If a jumper shunt

seems stuck, gently rock it back and

forth as you lift. Do not touch any other

part of the modem or your computer

with the tweezers/pliers. A jumper

shunt needs to be sitting on both

jumper pins in order to effectively set

the modem to the desired setting.

MODEM INSTALLATION WITH WINDOWS 3.X

12

4. Move the jumper shunt to the new setting.

• The COM port setting can involve one

to three shunts. The four possible COM

port settings are as follows:

0 1 SEL

COM 1

0 1 SEL

COM 3

0 1 SEL

COM 4

0 1 SEL

COM 2

• Unlike most COM port settings, the

IRQ setting involves only one jumper

shunt. Simply move the jumper shunt to

the pins labeled with the IRQ you need.

How to Insert the Modem

into the Computer

NOTE: Before installing your

modem, write its serial number

somewhere where it will be handy

during software installation. (You’ll

find the serial number underneath the

bar code on the white sticker on the

modem and on the outside of the box

the modem came in.) If you ever need

to call our customer support

department, a customer support

representative will ask you for the

serial number. This will help him or

her identify your modem.

MODEM INSTALLATION WITH WINDOWS 3.X

13

1. Turn off your computer and unplug it from

the electrical outlet.

2. Unplug any peripheral devices (printer,

monitor, keyboard, mouse, etc.) from the

computer.

TIP: Before you unplug anything,

label the cords or make a sketch of how

things are connected. This can be

helpful when you plug things back in

later.

CAUTION: To avoid the risk of

electric shock, make sure your computer

and all peripheral devices are turned off

and unplugged.

3. Remove the screws from your computer’s

cover and then remove the cover, as shown

in the following diagrams. Your computer

may differ in appearance from these

diagrams, but the basic principle for

removing the cover should be the same.

Contact your computer manufacturer or

review their manual if you need further

instructions.

MODEM INSTALLATION WITH WINDOWS 3.X

14

4. Find an empty ISA expansion slot at least

as long as the gold edge of your modem.

(ISA slots have black plastic grooves lined

with silver.) Unscrew and remove the

expansion slot cover (the long narrow piece

of metal that keeps dust from entering

through the opening perpendicular to the

slot). Be careful not to drop the screw into

the computer. You will need it later to

screw the modem into place.

5. Holding the modem at each corner, with the

gold edge facing the slot, push the modem

down as gently as possible until it snaps into

the expansion slot. (NOTE: The drawings

show horizontally aligned expansion slots.

Some computers have vertically aligned

slots. The instructions apply to both styles.)

You need to apply a little pressure to seat

the modem properly. Sometimes a gentle

back-and-forth motion helps to fit the

MODEM INSTALLATION WITH WINDOWS 3.X

15

modem all the way into the slot. If you feel

resistance, the modem may not be properly

lined up with the slot. Do not force it into

the slot. Remove the modem and try again.

6. Once the modem is in place, fasten it firmly

using the screw that you removed in step 4.

7. Replace the computer’s cover and fasten it

with the screws you removed in step 3.

8. If you currently have a phone plugged into

the wall jack you plan to use for the

modem, disconnect the phone’s cord from

the jack.

WARNING: The phone jack you use

must be for an ANALOG phone line (the type

found in most homes). Many office buildings

have digital phone lines. Be sure you know which

type of line you have. The modem will be

damaged if you use a digital phone line.

9. Plug one end of the phone cord that came

with the modem into the TELCO jack at

the rear of the modem. Plug the other end

of the cord into the wall jack.

10. If you wish to use a phone through the line

the modem uses (when the modem is not in

use), plug your phone’s cord into the

modem’s PHONE jack.

MODEM INSTALLATION WITH WINDOWS 3.X

16

NOTE: You cannot use the modem

and a phone at the same time if they

share the same telephone line.

11. Plug the microphone included with your

modem into the MIC jack on the modem.

12. To enhance the modem’s full-duplex

speakerphone capabilities, plug a set of

powered external speakers (not included)

into the SPEAKER jack on the modem.

13. If you have your modem set to

COM1/IRQ4 or COM2/IRQ3, go to

“Software Installation and Testing” on page

33. If you have your modem configured to

any other setting, open Program Manager

and double-click the Main icon.

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3com 3C905C-TX-M User manual

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