Avaya 585-215-871 User manual

Avaya™ Call Management System (CMS)

Sun

®

Ultra™ 5 Computer

Hardware Installation, Maintenance, and

Troubleshooting

585-215-871

Issue 3.3

February 2003

Compas ID 79853

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, information

is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or working on your company's behalf).

Be aware that there may be a risk of toll fraud associated with your

system and that, if toll fraud occurs, it can result in substantial additional

charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, call Technical Service Center Toll Fraud

Intervention Hotline at +1-800-643-2353 for the United States and

Canada. For additional support telephone numbers, see the Avaya Web

site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes

telephone numbers for escalation within the United States. For escalation

telephone numbers outside the United States, select Global Escalation

List.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,

subcontractor, or working on your company's behalf. Whereas, a

“malicious party” is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed

and/or circuit-based) or asynchronous (character-, message-, or packet-

based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or

toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to your

company (including but not limited to, human/data privacy, intellectual

property, material assets, financial resources, labor costs, and/or legal

costs).

Your Responsibility for Your Company’s Telecommunications

Security

The final responsibility for securing both this system and its networked

equipment rests with you - an Avaya customer's system administrator,

your telecommunications peers, and your managers. Base the fulfillment

of your responsibility on acquired knowledge and resources from a

variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• your Avaya-provided telecommunications systems and their

interfaces

• your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• any other equipment networked to your Avaya products.

Trademarks

AUDIX and CentreVu are registered trademarks of Avaya Inc.

Avaya and INTUITY are trademarks of Avaya, Inc.

CentreCOM is a registered trademark of Allied Telesis.

Comsphere is a registered trademark of Paradyne Inc.

Enterprise, Sun, Solaris, SunVTS, and Network Terminal Server are

trademarks or registered trademarks of Sun Microsystems, Inc.

Micro Annex is a registered trademark of Nortel Networks, Inc.

Paradyne is a trademark of Paradyne Inc.

Phillips is a registered trademark of the Phillips Screw Company.

Sportster and U.S. Robotics are registered trademarks of U.S. Robotics,

Inc.

UNIX is a registered trademark in the United States and other countries,

licensed exclusively through X/Open Company Limited.

All other product names mentioned herein are the trademarks of their

respective owners.

Avaya Support

Avaya provides a telephone number for you to use to report problems or

to ask questions about your contact center. The support telephone

number is 1-800-242-2121 in the United States. For additional support

telephone numbers, see the Avaya Web site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes

telephone numbers for escalation within the United States. For escalation

telephone numbers outside the United States, select Global Escalation

List.

Acknowledgment

This document was written by the CRM Information Development group.

Issue 3.3 February 2003 3

Contents 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CMS software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Upgrade documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Switch documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Other documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Documentation Web sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Frequently asked questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer support for the United States. . . . . . . . . . . . . . . . . . . . . . . . . 20

Technician support for the United States . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer and technician support outside the United States . . . . . . . . . . . . . . . 20

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Miscellaneous specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 27

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Physical labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Avaya Call Management System

Sun Ultra 5 Computer

Hardware Installation, Maintenance, and Troubleshooting

Contents

4 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear Panel (with SunSwift® card). . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Setting up power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the monitor and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting to external interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the switch link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the serial port expander box . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting external SCSI devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SunSwift connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

UltraSCSI connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Turning the system on and verifying POST . . . . . . . . . . . . . . . . . . . . . . . 46

Identifying installed PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . 50

Sportster 33.6 faxmodem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Paradyne Comsphere 3910 modem . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Recommended options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Setting the options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Turning the system over for provisioning. . . . . . . . . . . . . . . . . . . . . . . . . 57

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Rear Panel (with SunSwift card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Identifying free card slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing or removing PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing an UltraSCSI card with a SunSwift card . . . . . . . . . . . . . . . . . . . 68

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

SAI/P cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Identifying device entry names for ports on an SAI/P card . . . . . . . . . . . . . . 71

Adding, moving, or removing an SAI/P card . . . . . . . . . . . . . . . . . . . . . 71

Removing SAI/P drivers and utilities. . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Contents

Issue 3.3 February 2003 5

Replacing an HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Installing the first HSI/P card or a pair of HSI/P cards. . . . . . . . . . . . . . . . . 78

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . . 80

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 83

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Replacing the primary internal EIDE boot disk drive . . . . . . . . . . . . . . . . . . . 85

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Removing the primary internal boot disk drive . . . . . . . . . . . . . . . . . . . . 87

Installing the new primary internal disk drive . . . . . . . . . . . . . . . . . . . . . 89

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adding or replacing the internal EIDE data disk drive . . . . . . . . . . . . . . . . . . 93

Unpacking the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Removing the secondary internal disk drive . . . . . . . . . . . . . . . . . . . . . 96

Removing the diskette drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Installing new cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Installing the secondary disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . 99

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adding or replacing external SCSI disk drives . . . . . . . . . . . . . . . . . . . . . 102

Adding or replacing a disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

R3V9 and later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

R3V8 and earlier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Disk partition values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Partitioning and formatting a disk . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Administering data disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Administering new data disks, R3V9 and later . . . . . . . . . . . . . . . . . . . . 121

Administering replacement data disks, R3V9 and later . . . . . . . . . . . . . . . . 122

Administering a new data disk, R3V8 and earlier . . . . . . . . . . . . . . . . . . . 122

Administering a replacement data disk, R3V8 and earlier . . . . . . . . . . . . . . . 126

Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Opening the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Removing and replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . 132

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Turning on the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Contents

6 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

DDS4 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

SLR5 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

XL/XS/DX tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Adding, removing, or replacing tape drives . . . . . . . . . . . . . . . . . . . . . . . 138

Adding or replacing a tape drive. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Removing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Adding memory and replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . 147

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Checking the current memory size . . . . . . . . . . . . . . . . . . . . . . . . . 147

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Adding the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Closing the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Checking the new memory size . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Adding swap space (R3V6 or earlier only) . . . . . . . . . . . . . . . . . . . . . . 152

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 154

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 154

Redirecting the remote console back to the local console. . . . . . . . . . . . . . . 156

Redirecting the console using OpenBoot mode . . . . . . . . . . . . . . . . . . . . . 157

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 157

Redirecting the remote console back to the local console. . . . . . . . . . . . . . . 158

Tool s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Probing IDE devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Probing SCSI devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

OpenBoot diagnostic tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

POST diagnostic messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Keyboard LED patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Tape drive LED status patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Troubleshooting disk drives and CD-ROM drives. . . . . . . . . . . . . . . . . . . . . 177

Troubleshooting tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Contents

Issue 3.3 February 2003 7

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Rebuilding tape device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Recovery procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 182

Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Keyboard becomes unplugged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Probe command warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Reseating HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Remote console port problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Appendix A: Factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . 189

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Preparing for factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . . 190

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Rear Panel (with SunSwift card). . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . 191

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Installing an optional second internal hard drive . . . . . . . . . . . . . . . . . . . . . 193

Unpacking the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Removing the secondary internal disk drive . . . . . . . . . . . . . . . . . . . . . 196

Removing the diskette drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing new cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Installing the secondary disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . 199

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Installing memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Adding the memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Installing PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Installing PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Contents

8 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 3.3 February 2003 9

Preface

Overview

Avaya™ Call Management System (CMS) Sun

®

Ultra™ 5 Computer Hardware

Installation, Maintenance, and Troubleshooting, 585-215-871, is written for technicians

who install and maintain call center applications such as Avaya CMS.

Reasons for reissue

Issue 3.3 of this document was issued for the following changes:

● To add partitioning information for the 36-GB external SCSI disk drive (see Partitioning

disk drives on page 111).

● To update the tape ordering procedures (see Ordering tapes on page 135).

● To make general wording and format corrections to the document.

Issue 3.2 of this document was issued for the following changes:

● To update the disk drive maintenance procedures, including new disk partitioning for

CMS R3V11 (see Maintaining disk drives

on page 83).

● To make general wording and format corrections to the document.

Issue 3.1 of this document was issued for the following changes:

● To add partitioning information for a new 4-GB EIDE disk drive (see Disk partition

values, R3V8 and earlier data disks on page 115).

● To remove information about installing network hubs and Network Terminal Servers

(NTS). This information is now contained in Avaya CMS Terminals, Printers, and

Modems, 585-215-874.

● To remove references to the product name CentreVu

®

.

● To make general wording corrections to the document.

Preface

10 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 3.0 of this document was issued for the following changes:

● To update the disk drive maintenance procedures for CMS R3V9 (see Maintaining disk

drives on page 83).

● To add information about the 18-GB external SCSI disk drive (see Disk partition

values on page 111).

● To make general wording corrections to the document.

Issue 2.2 of this document was issued for the following changes:

● To change references from Lucent Technologies to Avaya.

● To add information about the 20-GB disk drive (see Overview on page 19, Determining

the computer model on page 29, and Disk partition values on page 111).

● To add information about disk configurations (see Overview on page 19).

● To add information about the 400 MHz CPU (see Determining the computer model on

page 29).

● To add information about the new autosensing power supply (see Setting up power on

page 33).

● To update the HSI card installation procedures (see Installing HSI/P cards on page 77).

● To update the disk drive maintenance procedures (see Maintaining disk drives on

page 83).

● To update the remote console procedure (see Using the remote console on page 154).

● To add information about system messages (see System messages on page 163).

● To add tape drive LED status patterns (see Tape drive LED status patterns on

page 174).

● To remove information about specific UPS models. A UPS is still required, but must be

provided locally.

● To make the organization of this book consistent with other Sun hardware installation

books.

● To make general wording corrections to the document.

Issue 2.1 of this document was issued for the following changes:

● To add information about the new Digital Data Storage (DDS) model DDS4, 4-millimeter

tape drive. This tape drive replaces the SLR5 Quarter-Inch-Cartridge (QIC) tape drive.

● To move hardware maintenance and troubleshooting information to this document. This

information was previously found in CentreVu Call Management System R3V8

Hardware Maintenance and Troubleshooting, 585-215-873.

● To make general wording corrections to the document.

Organization

Issue 3.3 February 2003 11

Organization

This document is organized as follows:

● Introduction – Provides an overview of the Ultra 5 computer and helpline information.

● Installation – Describes how to assemble the Ultra 5 computer, connect external

devices, and power-up the computer.

● Maintenance – Describes how to maintain the Ultra 5 computer.

● Troubleshooting – Describes how to troubleshoot the Ultra 5 computer.

● Factory hardware installation – Describes how to configure the Ultra 5 to factory

specifications.

● Glossary

● Index

Preface

12 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Avaya 585-215-871 User manual

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