One of the elements that came to define
the public’s image of Pan Am was its
loyal, glamorous and talented staff. More
than with other airlines, Pan Am’s pilots
and stewardesses were identified with the
airline and its guarantee of quality, so the
selection process was rigorous.
In the 1930s and 1940s, Pan Am pilots
were required, in addition to a technical
knowledge of the aircraft itself, to know
the principles of long-distance flight,
aviation and maritime regulations,
docking and mooring operations, radio
communications and maintenance of
the aircraft. They had to know what to
do if they were required to ditch the
aircraft, how to land in adverse weather
conditions, and navigation techniques,
including dead reckoning and exploiting
marine currents. The pilots’ abilities were
particularly put to the test on Pan Am’s
longer routes and the potentially dangerous
intercontinental flights.
The selection of cabin crew was
equally rigid. The minimum age of a Pan
Am air hostess was 21, the maximum
was 32. The candidates were selected
for their ‘good looks and poise’ and –
until the 1970s – had to be unmarried
with no children, and not divorced. The
standard of beauty imposed on them and
the level of service demanded on board
contributed – especially in the 1950s and
60s – to establishing the reputation of the
approachable but supremely professional
Pan Am stewardess.
The company’s reputation was further
strengthened by sightings of celebrities
among the passengers, and Pan Am took
pride in the fact that they were the airline
of choice for politicians and movie stars.
US President Franklin D. Roosevelt was one
of the first, travelling to the Casablanca
Conference in 1943 on a Pan Am-crewed
Boeing 314, the Dixie Clipper.
An important aspect of the Pan
Am experience was its service on
the ground. As this advert boasts,
on ‘foreign soil’ – at destinations
served by the airline – you were
met by an English-speaking Pan
Am representative who ensured
that passengers felt ‘at home
abroad.’ The advert shows the
slogan ‘The System of the Flying
Clippers’, and the logo, with the
initials PAA on the wing and the
globe rotated to show the Atlantic,
dates the image to between the
mid-1940s and early 1950s.
Pan Am Staff
Build Douglas DC
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