Dish Network Smartbox User manual

Brand: Dish Network

Model: Smartbox

Category: Networking

Type: User manual

USER MANUAL

VERSION 3.1

APRIL 2018

Manufactured under license from Dolby Laboratories.

Dolby and the double-D symbol are trademarks of Dolby Laboratories.

TABLE OF CONTENTS

Important Safety Information ....................................................................................................5

CHAPTER 1 Introduction to SMARTBOX ....................................................................................... .8

Site Requirements ..........................................................................................................8

Installation Overview ....................................................................................................... 9

CHAPTER 2 Assemble Chassis, Power Supplies, and Power Inserters .....................................................10

Install Chassis and Power Supplies .......................................................................................10

Mount Power Inserter and Connect Input/Output Cables to Power Inserter ..........................................11

DISH 4-Port High-Capacity Power Inserter ..............................................................................11

CHAPTER 3 Install Blades ......................................................................................................12

Plan Distribution of Blades ................................................................................................12

Inspect Blades ..............................................................................................................13

Install the Blades and Filler Plates ........................................................................................13

CHAPTER 4 Update Software ..................................................................................................14

Conﬁgure Computer Network Settings ..................................................................................14

Establish Communication with SMARTBOX ..............................................................................16

Connect Cables to Connectors and Install Cellular Antenna ...........................................................16

Login to SMARTBOX ....................................................................................................... 17

Admin Tab ..................................................................................................................18

Chassis Tab .................................................................................................................18

Enable Satellite Inputs .....................................................................................................19

Verify Tuners Lock .........................................................................................................20

Download Software from Satellite ........................................................................................21

Update Settings for Automatic Update ...................................................................................21

Download Software from SFTP ...........................................................................................21

Manually Update Software ................................................................................................22

CHAPTER 5 Feature-Enabling Codes .........................................................................................23

CHAPTER 6 Authorize SMARTBOX ............................................................................................24

Authorization – 100% ......................................................................................................25

Authorization – Less Than 100% ..........................................................................................26

Authorization Page ......................................................................................................... 27

CHAPTER 7 Scan for Spot Beams and Satellite Services ....................................................................28

CHAPTER 8 Specify Data Port—Content/Control Interface ..................................................................29

BULK OPERATIONAL MODE, CH 912

CHAPTER 9 ATSC Installation ..................................................................................................30

ATSC Input Signal Characteristics ........................................................................................30

ATSC GUI Interface ........................................................................................................33

CHAPTER 10 Set Up CAS Server ..............................................................................................34

CHAPTER 11 Map Services .....................................................................................................35

Conﬁguration File ..........................................................................................................36

Conﬁgure Services .........................................................................................................36

Encrypted QAM Output ....................................................................................................37

HD Over Coax Output .....................................................................................................37

NTSC Output ...............................................................................................................37

Max Services Per QAM Channel ..........................................................................................38

Encrypted IP Stream Output ..............................................................................................38

Quick Add ..................................................................................................................39

IP Input (Welcome Channel) ...............................................................................................39

General Requirements .....................................................................................................39

IP Packet Details ...........................................................................................................39

Transport Stream Format ..................................................................................................40

PIDs .........................................................................................................................40

Timing/PCRs ................................................................................................................ 40

Continuous Video and Audio .............................................................................................40

Adding the IP Input Service(s) .............................................................................................41

Add Monroe R189 EAS (Emergency Alert System) ......................................................................42

Part-Time HD Alternate Display (RSN) ..................................................................................... 42

CHAPTER 12 Set Up a Program Guide .........................................................................................43

Conﬁgure Program Guide Output Options ............................................................................... 43

Conﬁgure Update Time for the Guide Channel ..........................................................................44

Adding External Services to the Program Guide ........................................................................45

CHAPTER 13 Evolve Conﬁguration ............................................................................................46

Set Up the DVB-SI Service ................................................................................................47

Adding Additional Files ....................................................................................................47

Replacing Existing Files ...................................................................................................49

Set Up ATSC for EVOLVE ..................................................................................................49

Set Zones for Services ..................................................................................................... 51

NOTE-Nuances to Feeding Video to Non-EVOLVE Devices ............................................................52

DISH QAM OPERATIONAL MODE, CH 14

CHAPTER 14 DISH QAM ........................................................................................................53

Set Up DISH QAM ..........................................................................................................53

Validate DISH QAM Status ................................................................................................55

CHAPTER 15 Manual Factory Default .......................................................................................... 56

Factory Default Without Access to User Interface .......................................................................56

CHAPTER 16 Soak Test and Prepare to Ship .................................................................................. 57

Soak Test ...................................................................................................................57

Prepare to Ship .............................................................................................................57

CHAPTER 17 Install on Customer Site .........................................................................................58

CHAPTER 18 Status, Warnings, and Faults ....................................................................................59

CHAPTER 19 Diagnostic Information ..........................................................................................60

ATSC Receiver Blades .....................................................................................................60

Satellite Receiver Blades ..................................................................................................60

CHAPTER 20 LED Information .................................................................................................61

LED Deﬁnitions for Satellite Feeds ........................................................................................61

LED Deﬁnitions for Blades ................................................................................................. 61

LED Deﬁnitions for Cellular Antennas ....................................................................................61

CHAPTER 21 NTSC Channel - Frequency .....................................................................................62

CHAPTER 22 Hardware Components .........................................................................................63

16-Slot Chassis .............................................................................................................63

8-Channel Satellite Receiver Blade ....................................................................................... 63

8-Channel Satellite Receiver Blade with Transcoder Module ..........................................................63

8-Channel ATSC Receiver Blade ..........................................................................................63

QAM 16 Blade ..............................................................................................................63

QAM 48 Blade .............................................................................................................. 63

QAM 96 Blade ..............................................................................................................63

24-Channel Analog NTSC TV Blade ......................................................................................63

Power Supply ............................................................................................................... 63

Chassis Spare Fan Assembly .............................................................................................63

Single Blade Filler Plates ..................................................................................................63

Power Supply Filler Plate ..................................................................................................63

CHAPTER 23 Technical Speciﬁcations ........................................................................................64

Power Consumption .......................................................................................................64

Chassis Assembly Speciﬁcations .........................................................................................65

Power Supply Module .....................................................................................................67

LED Status ..................................................................................................................67

Satellite Receiver Blade ...................................................................................................68

Satellite Receiver Blade with Transcoder Module .......................................................................68

ATSC Receiver Blade ......................................................................................................68

QAM 16 Blade ..............................................................................................................69

QAM 48 Blade .............................................................................................................. 69

QAM 96 Blade ..............................................................................................................70

NTSC 24 Blade .............................................................................................................70

Tolerances and Ranges .................................................................................................... 71

CHAPTER 24 Warranty Information and Return Authorization ..............................................................72

CHAPTER 25 Trademark Acknowledgements ...............................................................................72

CHAPTER 26 Technical Support and Authorization Assistance ............................................................72

REGULATORY COMPLIANCE ..................................................................................................73

IMPORTANT SAFETY INFORMATION

To ensure proper installation and operation, read this guide before proceeding with the installation. If you have

any questions or comments, please contact your dealer.

The lightning ﬂash with arrowhead symbol, within an equilateral triangle, is intended to

alert the user to the presence of uninsulated “dangerous voltage” within the product’s

enclosure that may be of sucient magnitude to constitute a risk of electric shock to

persons.

The exclamation point within an equilateral triangle is intended to alert the user to the

presence of important operating instructions accompanying the appliance.

WARNING:

• TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS

APPLIANCE TO RAIN OR MOISTURE.

• DO NOT OPEN THE CABINET.

• REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

CAUTION:

TO PREVENT ELECTRIC SHOCK, DO NOT USE THE POLARIZED PLUG WITH AN

EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS ALL THE BLADES CAN BE

FULLY INSERTED TO PREVENT BLADE EXPOSURE.

Read Instructions: All safety and operating instructions

should be read before the appliance

is operated.

Reliable Earthing: Reliable earthing of rack-mounted

equipment should be maintained. Particular attention

should be given to supply connections other than

direct connections to the branch circuit (e.g., use of

power strips).

Retain Instructions: The safety and operating

instructions should be retained for future reference.

Power Sources: This product should be operated

only from the type of power source indicated on the

marking label. If you are not sure of the type of power

supplied to your location, consult your dealer or local

power company.

Heed Warnings: All warnings on the appliance should

be adhered to.

Power-Cord Protection: Power-supply cords should

be routed so they are not likely to be walked on or

pinched by items placed on or against them. Pay

particular attention to cords and plugs, convenience

receptacles and the point where they exit from

the appliance.

Follow Instructions: All operating and user instructions

should be followed.

Lightning: For added protection for this product

during a lightning storm or when it is left unattended

or unused for long periods of time, the unit should be

disconnected from the power source.

Cleaning: Unplug this appliance from the wall outlet

before cleaning. Use a damp cloth for cleaning. Do not

use liquid or aerosol cleaners.

Power Lines: An outside antenna system should not be

located in the vicinity of overhead power lines or other

electric light or power circuits where it can fall into

such power lines or circuits. When installing an outside

antenna system, extreme care should be taken to keep

from touching power lines or circuits—contact with

them may be fatal.

Do Not Use Attachments: Use of attachments not

recommended by the manufacturer may cause

hazards.

Object and Liquid Entry: Never push objects of any

kind through openings into this product as they may

touch dangerous voltage points or short-out parts that

could result in a ﬁre or electric shock. Never spill liquid

of any kind on the product.

Water and Moisture: Do not use this product near

water (e.g., near a bathtub, washbowl, kitchen sink,

laundry tub, in a wet basement, or near a

swimming pool).

Servicing: Do not attempt to service this product

yourself, as opening or removing covers may expose

you to dangerous voltage or other hazards. Refer all

servicing to qualiﬁed service personnel.

Accessories: Do not place this product on an unstable

cart, stand, tripod, bracket or table. The product may

fall, causing serious injury to a child or adult and

serious damage to the appliance.

Damage Requiring Service: Unplug this product from

the wall outlet and refer servicing to qualiﬁed service

personnel under the following conditions:

a) When the power-supply cord or plug is damaged.

b) If liquid has been spilled or objects have fallen into

the product.

c) If the product has been exposed to rain or water.

d) If the product does not operate normally by

following the operating instructions. Adjust only

those controls that are covered by the operating

instructions. An improper adjustment may result in

damage and will often require extensive work by

a qualiﬁed technician to restore the product to its

normal operation.

e) If the product has been dropped or the cabinet has

been damaged.

f) When the product exhibits a distinct change in

performance—this indicates a need for service.

Elevated Operating Ambient Temperature: If installed

in a closed or multi-unit rack assembly, the operating

ambient temperature of the rack environment may be

greater than room ambient. Therefore, consideration

should be given to installing the equipment in an

environment compatible with the maximum ambient

temperature of 50°C.

Replacement Parts: When replacement parts are

required, be sure the service technician has used

replacement parts speciﬁed by the manufacturer or

that have the same characteristics as the original parts.

Unauthorized substitutes may result in ﬁre, electric

shock or other hazards.

Reduced Air Flow: Installation of the equipment in

a rack should be such that the amount of air ﬂow

required for safe operation of the equipment is

not compromised.

Safety Check: Upon completion of any service or

repairs to this product, ask the service technician to

perform safety checks to determine that the product

is in proper operating conditions.

Mechanical Loading: SMARTBOX is designed to

be rack-mounted in a standard EIA 19-inch-width

telecommunications rack. Mounting of the equipment

in the rack should be such that a hazardous condition

is not achieved due to uneven mechanical loading.

Circuit Overloading: Consideration should be given to

the connection of the equipment to the supply circuit

and the eect that overloading of the circuits might

have on over-current protection and supply wiring.

Appropriate consideration of equipment nameplate

ratings should be used when addressing this concern.

Outdoor Antenna Grounding: Before attempting

to install this product, be sure the antenna or cable

system is grounded so as to provide some protection

against voltage surges and built-up static charges.

a) Use No.10 AWG (5.3mm) copper, No.8 AWG (8.4mm)

aluminum, No.7 AWG (10mm) copper-clad steel or

bronze wire or larger, as ground wire.

b) Secure antenna lead-in and ground wires to house

with stand-o insulators spaced from 4 feet (1.22m)

to 6 feet (1.83m) apart.

c) Mount antenna discharge unit as close as possible to

where lead-in enters the building.

d) A driven rod may be used as the grounding

electrode where other types of electrode systems

do not exist. Refer to the National Electrical Code,

ANSI/NFPA 70-1984 for information.

e) Use jumper wire not smaller than No.6 AWG

(13.3mm) copper or equivalent, when a separate

antenna grounding electrode is used.

Grounding Example from

National Electrical Code

EXAMPLE OF ANTENNA GROUNDING ACCORDING TO

NATIONAL ELECTRICAL CODE INSTRUCTIONS CONTAINED

IN ARTICLE 810 - “RADIO AND TELEVSION EQUIPMENT”

CHAPTER 1 INTRODUCTION TO SMARTBOX

Thank you for purchasing a DISH SMARTBOX. SMARTBOX is a revolutionary centralized video distribution system

that can use both bulk and Dish QAM operational modes. SMARTBOX is much more than a commercial satellite

receiver—it is a highly integrated video distribution platform that operates in a 7/24/365 environment. Furthermore,

SMARTBOX is highly ﬂexible and provides multiple operating modes that can be enabled simultaneously.

There are three functional concepts that are important to understand about SMARTBOX:

1. Signal Reception—SMARTBOX uses a single common set of assets to receive DISH satellite signals. The

satellite receiver blades then output TV channels or transponders to the backplane in the chassis for

distribution by one or more signal output blades. No output blade is required for IP distribution.

2. Signal Output—Multiple options for video output are available. These various output blades can be

conﬁgured in any combination because of the SMARTBOX architecture.

3. Operational Modes—All modes of operation in SMARTBOX are enabled via DISH feature-enabling codes.

Unlike other third-party devices that have been historically used with DISH receivers, the outputs for

SMARTBOX must be authorized by DISH or they will not function.

Site Requirements

All sites must provide the following:

1. One or more installed and “peaked” satellite dishes with low-noise-block-feeds (LNBFs).

Supported satellite orbitals:

• East Arc: 61.5, 72.7 and 77 degrees

• West Arc: 110, 119 and 129 degrees

• International: 118.7 degrees

NOTES:

• SMARTBOX allows the utilization of either Eastern or Western Arc orbitals with the optional addition of

the International orbital. Mixing Eastern and Western Arc orbitals is not allowed.

• Satellite at 121 degrees is not supported.

2. DISH 4-port high-capacity power inserter/surge protector (DN005050) and cables.

3. Nine inches of clearance above the SMARTBOX chassis for cooling airﬂow exhaust.

4. External terrestrial antennas installed and cabled to receive local channels for installations needing o-air

(ATSC) sources.

5. Internet connectivity via Ethernet cable and/or cellular modem connectivity via antenna mounted

on SMARTBOX.

6. 120V AC power for SMARTBOX power supplies and power inserters.

7. Ambient air temperature maintained around SMARTBOX between 0° and 50°C (32°–122°F) for

system cooling.

8. Non-condensing relative humidity around SMARTBOX between 5% to 95%.

9. Site plan/schema for mapping services and/or transponders to plant carrier frequencies.

Installation Overview

The following is an overview of the process of assembling, testing and delivering SMARTBOX to a customer site.

Subsequent chapters contain detailed step-by-step instructions. Follow the information ﬂow of the chapters to

ensure a successful setup of SMARTBOX hardware and software.

• Assemble Power Components — Connect cables, power supplies and power.

• Install Blades — Plan distribution of blades and install.

• Conﬁgure Computer Network Settings — Conﬁgure computer settings to access SMARTBOX

User Interface.

• Login to SMARTBOX — Login to the SMARTBOX User Interface to begin conﬁguring your system.

• Enable Satellites — Enable satellites and verify that tuners lock properly.

• Update Software — Download software, connect to network, update software and reboot.

• Authorize SMARTBOX — Authorize SMARTBOX with DISH and resolve any authorization problems.

• Scan for Satellite Services — Scan for satellite services to populate Services page based on visible

orbitals/transponders and authorized programming.

• Set Up Data Port(s) — Specify Content/Control Interface for data ports.

• Set Up CAS Server — Enter address and details for encryption if Verimatrix or Lynk is employed.

• Map Services (Bulk) — Conﬁgure services for output (QAM, NTSC, IP Stream) and set up the

Program Guide.

• DISH QAM (Digital Upgrade) — Conﬁgure transponders and frequency range.

• Export Conﬁguration File — Store this ﬁle, save your mapped services for this conﬁguration.

• Perform Soak Test — Run SMARTBOX 24 to 48 hours. Perform a functional test at the end of the soak to

ensure all components are working.

• Prepare to Ship — Shut SMARTBOX down, remove the power supplies and ship the unit to the

customer site.

• Install on Customer Site — Connect SMARTBOX to satellite feeds, power sources and Internet connection;

refresh satellites, scan for authorized services and set up Welcome Channel(s) and the

Program Guide.

NOTE: To ensure the latest software download, set up and test SMARTBOX just before it is due to be set up on

the customer site.

CHAPTER 2 ASSEMBLE CHASSIS, POWER SUPPLIES,

AND POWER INSERTERS

SMARTBOX uses semiconductors that can be damaged by electrostatic discharge (ESD). When handling

SMARTBOX components, care must be taken to prevent damage. Damage due to improper handling is not

covered by warranty.

WARNING: The following precautions must be taken whenever handling bare circuitry —this includes removing

and/or inserting blades into the chassis. DO NOT OPEN the protective conductive packaging until you read the

following instructions and are at an antistatic work station.

• Use a conductive wrist strap attached to a stable earth ground.

• Use an antistatic mat to cover your work surface.

• Always discharge yourself by touching a grounded bare metal surface or

antistatic mat before picking up an ESD-sensitive electronic component.

• Keep the work area clear of non-ESD-safe items.

Install Chassis and Power Supplies

1. Remove the chassis, power supplies, blades and ﬁller plates from the shipping boxes. Save the boxes and

packing material for future use.

2. Install the chassis in a 19-inch rack or a wall mount or position it on a desk or on top of a table. SMARTBOX is

designed so that all connections are on the front of the unit. The path of the air ﬂow is through the front of

the unit and out the top of the unit.

CAUTION: The chassis requires at least 9 inches of clearance above the chassis fans to ensure adequate

airﬂow. DO NOT block the top or front of the chassis. Blank ﬁller plates are needed for unused slots. This

ensures proper airﬂow through the chassis, which prevents overheating.

CAUTION: Ambient air temperature must be kept between 0° and 50°C (32°–122°F) to provide adequate

cooling for the system.

3. Plug the power supplies into the chassis.

WARNING: Ensure the chassis is connected to an earth ground; use the ground screw

next to the ground symbol (

) on the chassis. Refer to “Important Safety Instructions”

at the beginning of this manual for speciﬁc information related to proper grounding.

Mount Power Inserter and Connect Input/Output Cables to Power Inserter

An external power source and in-line surge protector(s) must be installed on the coax line(s) between SMARTBOX

and the satellite’s LNBF(s). The current recommended solution is the DISH 4-port high-capacity power inserter

with built-in surge protection (DN005050). This is only for situations where the LNBF is within 100 feet of

SMARTBOX.

CAUTION: For cable runs of greater than 100 feet, in-line ampliﬁers may be required.

DISH 4-Port High-Capacity Power Inserter

1. Securely mount a DISH 4-port high-capacity power inserter/surge protector to an appropriate

wall or surface.

2. Connect cables from the LNBFs to ports 1, 2, 3, 4 (as needed); these are marked TO DISH on the power

inserter (See Figure 1.).

Figure 1. DISH 4-Port High-Capacity Power Inserter with Surge Protection

Connect LNBFs from satellites to “TO DISH” ports 1–4

Connect “TO SMARTBOX” ports 1–4 to

Sat 1, Sat 2, Sat 3, and Sat 4 connectors on front of SMARTBOX

Connect power adapter

to 18 VDC connector

3. Connect corresponding ports 1, 2, 3, 4 marked TO SMARTBOX on the power inserter to the Sat 1, 2, 3, 4

connectors on the front of SMARTBOX (See Figure 1.).

4. Connect the supplied AC adapter to the 18V DC power port on the power inserter.

5. Plug the AC adapter into a power source.

NOTE: If you have open ports, you can use the power inserter to power an OTA antenna’s ampliﬁer.

CHAPTER 3 INSTALL BLADES

Plan Distribution of Blades

Plan the distribution of the blades for the SMARTBOX chassis. Blades should be distributed as evenly as possible

across the slots. Blank ﬁller plates are needed for unused slots. This ensures proper airﬂow through the chassis,

which prevents overheating.

Arrange the blades as follows (See Figure 2.):

• Slots 1-12 are designed for Low Bandwidth blades and provide a connection to the RF backplane and digital

backplane. (Low bandwidth = 2 Gigabit connection)

– The Satellite Receiver Blade(s) must be placed in slots 1-12 to have the required connection to the

RF backplane.

– QAM 16 blades, NTSC blades and ATSC blades are Low Bandwidth blades and can be placed

into any slot.

• Slots 13-16 are designed for High Bandwidth blades and provide a higher bit rate connection to the digital

backplane. (High Bandwidth = 5 Gigabit connection)

– QAM 48 blades and QAM 96 blades are High Bandwidth blades and must be placed in these slots to

perform correctly.

NOTES:

• Every SMARTBOX must have at least one satellite receiver blade to operate.

• Installations requiring transcoding must have only satellite receiver blades with transcoder modules,

otherwise

the system will perform intermittently.

• A scrolling Program Guide is always an available service in Native (MPEG-4) format digitally and via NTSC

output in Bulk Distribution environments; it requires two satellite receiver blades, proper output blades, and

output authorizations to operate.

• Blades and power supplies are hot-swappable. To swap a power supply, ﬁrst you must remove the power

cord. After swapping a satellite receiver blade, a software update, .csv download/upload to Salesforce.com,

and an authorization hit may be needed.

• If a part is missing, contact DISH or your distributor for replacement.

Figure 2. SMARTBOX Components

5 Fans

4 LNBF

Ports/Sat

1-4

4 Ethernet/Data

Ports

Cellular

Modem

Antenna

Power

Supplies

Ground

Use slots 13-16 for

High Bandwidth blades that do

not need to access the RF backplane

or blank ﬁ ller plates

Use left slots 1-12 for

Low Bandwidth and satellite

receiver blades or blank ﬁller plates

Inspect Blades

Inspect each blade prior to installation:

1. Verify that each satellite receiver blade has an RF connector (See Figure 3.) to connect the blade to

the backplane.

2. Verify that each satellite receiver blade has either two ProCAM 1.0s or one ProCAM 2.0. ProCAM 1.0s each

have a visible SmartCard while ProCAM 2.0s have embedded chips. Inspect to conﬁrm that all ProCAMs

have been fully inserted into their cradle and the SmartCards have been fully inserted in the ProCAMs (only

when using ProCAM 1.0s).

3. Verify that heat sinks are in place on all blades and transcoder modules.

Component

Number of Heat

Sinks

Satellite Receiver Blades 1

Satellite Receiver Blades with Transcoder Modules 6

ATSC Receiver Blades 7

QAM 16 Blades 2

QAM 48 Blades 4

QAM 96 Blades 6

NTSC Blades 7

Install the Blades and Filler Plates

1. Install satellite receiver blades according to the distribution plan.

a) Slide the blade into the appropriate slot; ensure the satellite receiver blade is correctly installed.

b) Finger-tighten the screw on front of the blade to secure in chassis.

2. Install the remaining blades (QAM, ATSC, NTSC) according to plan; ﬁnger-tighten the front screws to secure

them to the chassis.

3. Install blank ﬁller plates in empty slots; ﬁnger-tighten screws to secure them to the chassis.

Figure 3. RF Bullet Connector

CHAPTER 4 UPDATE SOFTWARE

Conﬁgure Computer Network Settings

Network settings must be modiﬁed to enable communication between your computer and SMARTBOX.

Depending on the version of Windows™ on your network, the path to conﬁgure the connection may vary slightly.

Conﬁguring an IP address is usually initiated through the Windows’ Control Panel and the Network option.

1. Open the Control Panel, then the Network option.

2. Double-click Local Area Connection. The Local Area Connection Properties window opens.

3. Check Internet Protocol (TCP/IP) and click Properties (See Figure 4.). The Internet Protocol (TCP/IP)

Properties window appears (See Figure 5.).

Figure 4. Conﬁgure Network - Select Internet Protocol (TCP/IP)

Figure 5. Internet Protocol (TCP/IP) Properties – Enter IP Address

4. Select the option Use the following IP address and enter the following:

IP Address = 10.100.200.100

Subnet Mask = 255.255.255.0

Default Gateway = 10.100.200.1

5. Click OK, then Close to complete the setup and exit.

Establish Communication with SMARTBOX

Connect SMARTBOX to Ethernet

1. Connect an Ethernet cable between the port labeled Data 1 (located to the right of the DISH logo on the front

of SMARTBOX) and an Ethernet port on a router or computer (See Figure 6.).

Figure 6. Ethernet Port – Data 1

4 LED Indicators

Data 1 (Ethernet)

Power

Supplies

2. Plug the SMARTBOX power supply into an uninterruptible power supply (UPS) providing AC power.

The system powers on and self-boots.

• Four LED indicators located next to the satellite ports on the front of chassis blink during boot.

• LEDs turn solid when boot-up is complete. Please see Chapter 20 LED Information for more detailed

explanation of the dierent LED colors. System boot-up may take up to 5 minutes.

Connect Cables to Connectors and Install Cellular Antenna

1. Connect a cable from an external terrestrial antenna to the “Antenna In” connector on the front of the

ATSC blade (if installed). If more than one ATSC blade is installed, use a splitter to connect the blades

to the same antenna.

2. Connect the QAM blade output port to the cable plant. If SMARTBOX contains multiple output blades

(e.g., QAM and NTSC), use an external combiner to combine their signals on a single coax cable.

3. Screw the cellular antenna into the SMA connector located on the upper right corner of the front

of SMARTBOX. The cellular antenna is provided with the SMARTBOX chassis; however, depending on your

install, you may need to use a third-party antenna extender to achieve connectivity.

1. Open a web browser. Firefox

, Chrome™ and Safari

are recommended.

2. Enter 10.100.200.10 in the URL.

The DISH SMARTBOX Login Screen should appear (See Figure 7.). If it does not, verify that the IP address was

correctly entered in the previous steps for the URL and Network Conﬁguration.

Figure 7. Login Screen

NOTE: By default, each SMARTBOX is conﬁgured with the IP address and settings:

IP Address = 10.100.200.10

Subnet Mask = 255.255.255.0

Default Gateway = 10.100.200.1

DHCP client = Disabled

If you change the default address for SMARTBOX, be sure to document the new address for future access.

3. Enter the default username and password:

Username = username

Password = password

4. Click Login.

The version of software that SMARTBOX is running is visible in the top right corner.

Admin Tab

1. Once logged into the system you will be on the Conﬁgurations tab. Navigate to the Admin tab by clicking the

Admin tab on the right side of the screen.

2. For security purposes, on this tab you are able to change your username and password from the default

settings. Once changed, select Apply for it to take eect. Then record the new username and password.

3. Date & Time: This indicates the date and time of the ZIP code for where the SMARTBOX account was

authorized. The Master Blade Uptime indicates the time that the Master Blade has been running.

4. Management IP: This section contains the MAC address and allows the conﬁguration of the SMARTBOX

Management IP settings so that remote access can be set up.

5. Content IP: This section allows you to conﬁgure the IP settings for when you are outputting content via IP. If

the switching network contains a router, a Content Address is required. The IP Address entered will indicate

the source of the content so that the network can properly ﬁlter the trac based on the source. It needs

to be a real address in the subnet from which the content is emanating. Speak to the network manager to

determine how the network is conﬁgured and what needs to be entered here.

NOTE: Ensure that the content and control interfaces are on separate subnets. As SMARTBOX is a single

device, the routing will become ambiguous and SMARTBOX will become unavailable.

6. The Download Data Model button under the CWMP section downloads the CWMP data model that allows

for remote monitoring via TR-069 in conjunction with an ACS.

7. If you need to restore SMARTBOX back to default settings, there are two options available; Restore to user

default settings and Restore to factory default settings.

NOTE: Both of these options restore SMARTBOX back to default settings; HOWEVER, the factory default will

also restore default IP settings and the user default will keep any changed IP settings.

8. The Download System Report button can be used to pull in the necessary ﬁle information to send to the

CommercialSuppor[email protected]om mailbox for troubleshooting support.

Chassis Tab

1. Fan Statuses: This section indicates the speed of the ﬁve fans on the chassis. Fan 5 is the power supply fan

and will be spinning at a faster rate than the other fans.

2. Chassis Info: Contains info on the Serial Number and Part Number of the chassis.

3. Data Port: This section is where the data ports are conﬁgured. See Chapter 8 SPECIFY DATA PORT

CONTENT/CONTROL INTERFACE for more information.

4. L-Band Inputs: This section is where satellite feeds are conﬁgured and scanned. See section Enable Satellite

Inputs and Chapter 7 SCAN FOR SPOT BEAMS AND SATELLITE SERVICES for more information.

5. Power Supplies: This section provides information on the power supplies in the system, including the serial

numbers, the RPM of the individual power supply fans, temperature, voltage, and current.

6. Modem Info: This section displays information on the cellular modem, including the Modem Type, Serial

Number, SIM ICCID, Activation Status, Registration Status, Signal Strength, Manufacturer, Model, and

Software Version. The Signal Strength range will be between 0 and 31, with the 31 being the highest level.

When the signal level is not known, not detectable, or currently not available, 99 is reported.

Enable Satellite Inputs

1. Click the Chassis tab (See Figure 8.) .

Figure 8. Chassis Tab - Enable Satellites

2. Under L-Band Inputs, click the check boxes in the Enable column. Check a box for each satellite connected

to the SMARTBOX satellite inputs (Sat ports 1-4).

3. Click the Apply button under the Enable column. If a message regarding disruption of satellite services

appears, click OK. (Cancel allows you to stop the process.) The status of the satellite discovery appears to

the right of the Apply and Undo buttons; the status may reﬂect Waiting, Not Ready, Ready or % Complete. It

takes approximately ﬁve minutes for the process to complete.

4. Click Export Transponder Information. This ﬁle will verify visibility of transponders on each applied

satellite feed. This ﬁle is updated when a satellite scan is run.

NOTES:

• RX Power indicates total satellite power — not individual transponders.

• The ideal signal range is between -20 dBm and -35 dBm, with each orbital being within ± 5 dBm of each other.

Larger dierences can result in intermittent performance. -62 dBm is the ﬂoor; if you see -62 dBm, there is no

signal being detected.

When deploying SMARTBOX at a customer’s site, take the following steps to ensure the orbital information is

correct.

1. Uncheck the satellite feeds then click Apply.

2. If the scan is stuck at “Waiting” or a speciﬁc percentage for more than 90 seconds, reboot the system.

a. If you have to reboot, when the system comes up you will see that the orbitals are still there, but

unchecked. Click Apply again.

3. Once all the feeds are unselected and no orbitals are listed, reselect the ones with connections then click

Apply.

4. Wait for that to complete, then conﬁrm that all blades have tuner lock.

Verify Tuners Lock

1. Click the Blades tab (See Figure 9.).

2. Click the down-arrow under Details for the satellite blade.

3. Verify that one tuner in each set (tuner set 1-4 and tuner set 5-8) is locked. Examples of locked tuner pairs:

1 and 5, 4 and 5, 2 and 7.

If not locked, return to the Chassis tab and verify that the satellites have been enabled and click Apply again

and wait for the scan to complete. Return to the Blades tab and verify.

NOTES:

• Transcoder - When the Details on the Blades tab are expanded, you can see whether a transcoder is present

on the blade or not. A gray X indicates Not Present; a green check-mark indicates Present.

• Descrambling Status is located below the Tuner Information.

– “Granted” indicates the ProCam is authorized for service.

– “Denied” indicates the ProCam is not authorized.

– “Free” means the service does not require authorization and is free to all receivers.

– “SC Blackout” means service is blacked out due to programming agreements.

• Reset Blade button allows you to reboot the speciﬁc blade as opposed to rebooting the entire system (Admin

tab—> Reboot System button). If you attempt to reboot the master blade, an alert warning occurs indicating

that the system will lose connection until another blade becomes master or the blade comes back up.

• Disable Blade button removes the blade from available resources to assign services to. The blade is still

powered and visible in the interface, but no services will be assigned to it.

Figure 9. Locked Tuners

Page is loading ...

Dish Network Smartbox User manual

Brand: Dish Network

Model: Smartbox

Category: Networking

Type: User manual

Download PDF

report

Dish Network Smartbox User manual

Dish Network Smartbox User manual

Related papers

Other documents