2. SwitchBot
  3. W1801200
W1801200

SwitchBot W1801200 User manual

  • Hello! I am an AI chatbot trained to assist you with the SwitchBot W1801200 User manual. I’ve already reviewed the document and can help you find the information you need or explain it in simple terms. Just ask your questions, and providing more details will help me assist you more effectively!
  • How do I reset my SwitchBot Pan/Tilt Cam?
    Why is my Pan/Tilt Cam offline?
    Why is there a video lag in my SwitchBot app?
    Why can't I hear any audio from my Pan/Tilt Cam in the app?
    Why can't my Pan/Tilt Cam connect to Wi-Fi?
    How do I calibrate my Pan/Tilt Cam?
FAQ for SwitchBot Pan Tilt Cam 1080P & 2K
Q: How to reset the SwitchBot Pan/Tilt Cam?
A: 1. Delete the Pan/Tilt Cam from the SwitchBot account. (Please note
that the Pan/Tilt Cam cannot be reset or initialized when it has been
signed up in the SwitchBot account).
2. Use the reset pin to click into the reset hole at the back of the Pan/Tilt
Cam.
3. Press and hold for 5 seconds until you hear a prompt tune.
Now the reset of the SwitchBot Pan/Tilt Camera has been completed.
After the reset, please follow the guide on SwitchBot app to add the Pan/Tilt Cam to the SwitchBot
account again.
Q: My Pan/tilt camera falls offline and can't re-connect
A: 1. Make sure your SwitchBot App version is up to date.
2. Make sure the camera is powered on.
3. Reset the Pan/Tilt Cam and see if it helps. Use a pin to click on the
reset button near charging port for 5 seconds to do the hardware reset.
Q: Why Pan-Tilt Cam video lag in app & how to fix the delay?
A: 1. Make sure your SwitchBot App version is up to date.
2. Make sure the Pan/Tilt Cam has been added to the SwitchBot App,
and the firmware version of the camera is up to date.
3. Make sure the camera is connecting to a stable 2.4GHz (802.11b/g/n,
IPV4) network. SwitchBot camera devices do not support a 5GHz
network for now.
4. Make sure that the router corresponding to the Wi-Fi network
connected to the device does not have special firewall settings.
5. Move your mobile phone and SwitchBot camera device close to your
router. Go to the Wi-Fi Settings page of in your camera and check for
the detailed WiFi Signal Strength.
6. Make sure the network bandwidth is sufficient for streaming service.
7. Adjust the video streaming mode from HD to SD, and see whether
you still have the problem.
Q: Can't hear any audio from my Pan/tilt Cam in app, or there is an
audio delay.
A: 1. Make sure your SwitchBot app version is up to date.
2. Make sure the Pan/Tilt Cam (2K) firmware version of the camera is
up to date. Follow the steps below to check firmware update:
3. Make sure the camera is connecting to a stable 2.4GHz network.
Make sure that the router corresponding to the Wi-Fi network connected
to the device does not have special firewall settings.
4. Make sure your mobile phone is not muted and increase the volume.
5. Move your mobile phone and SwitchBot camera device close to your
router. Go to the Wi-Fi Settings page of in your camera and check for
the detailed WiFi Signal Strength.
6. Make sure the network bandwidth is sufficient for streaming service.
Q: Pan/Tilt Cam can't connect to Wi-Fi network during setup
A: 1. Make sure your SwitchBot app version is up to date.
2. Make sure the camera is connecting to a 2.4GHz network. Make sure
the Wi-Fi network signal is stable, and place the cellphone and camera
as close to the router as possible.
3. Confirm that special settings such as firewall are not enabled on the
router.
4. Re-add after resetting the camera.
Q: My Pan/Tilt Cam does not rotate correctly, how do I calibrate it?
A: Go to basic settings and tap on the Pan/Tilt Cam calibration, the
camera will calibrate by self-rotation. The calibration process may take
about 25 seconds.
/