HP Pavilion 13-b000 Notebook PC series User guide

Category
Notebooks
Type
User guide
HP Pavilion 13 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2014
Document Part Number: 774467-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 4
Display ................................................................................................................................... 4
Buttons and speakers ................................................................................................................ 6
Keys ....................................................................................................................................... 7
Lights ...................................................................................................................................... 8
TouchPad ................................................................................................................................ 9
Left side ................................................................................................................................ 10
Right side .............................................................................................................................. 11
Bottom .................................................................................................................................. 12
3 Illustrated parts catalog .................................................................................................. 13
Locating the serial number, product number, and model number .................................................. 13
Computer major components ................................................................................................... 14
Display assembly components ................................................................................................. 17
Miscellaneous parts ................................................................................................................ 18
Sequential part number listing .................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................... 23
Tools required ....................................................................................................................... 23
Service considerations ............................................................................................................ 23
Plastic parts ............................................................................................................ 23
Cables and connectors ............................................................................................ 24
Grounding guidelines ............................................................................................................. 24
Electrostatic discharge damage ................................................................................. 24
Packaging and transporting guidelines ....................................................... 26
Workstation guidelines .............................................................. 26
5 Removal and replacement procedures ............................................................................ 28
Component replacement procedures ........................................................................................ 28
v
Computer feet ......................................................................................................... 28
Keyboard/top cover ................................................................................................ 29
TouchPad ............................................................................................................... 33
Power button board ................................................................................................. 34
Battery ................................................................................................................... 35
Hard drive ............................................................................................................. 36
WLAN module ........................................................................................................ 38
Audio/USB board ................................................................................................... 40
Fan ....................................................................................................................... 41
Speakers ................................................................................................................ 42
Display assembly .................................................................................................... 43
System board ......................................................................................................... 52
Heat sink ............................................................................................................... 54
Memory module ...................................................................................................... 56
Power connector cable ............................................................................................ 57
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 58
Starting Setup Utility (BIOS) ..................................................................................................... 58
Updating the BIOS ................................................................................................................. 58
Determining the BIOS version ................................................................................... 58
Downloading a BIOS update .................................................................................... 59
Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 60
7 Specifications .................................................................................................................. 61
8 Backing up, restoring, and recovering ............................................................................ 62
Creating recovery media and backups ..................................................................................... 62
Creating HP Recovery media .................................................................................... 63
Restore and recovery .............................................................................................................. 64
Recovering using HP Recovery Manager .................................................................... 65
What you need to know ............................................................................ 65
Using the HP Recovery partition (select models only) ..................................... 66
Using HP Recovery media to recover .......................................................... 66
Changing the computer boot order ............................................................. 66
Removing the HP Recovery partition (select models only) .............................................. 67
9 Power cord set requirements .......................................................................................... 68
Requirements for all countries .................................................................................................. 68
Requirements for specific countries and regions ......................................................................... 68
vi
10 Recycling ...................................................................................................................... 70
Index ................................................................................................................................. 71
vii
viii
1 Product description
Category Description
Product Name HP Pavilion 13 Notebook PC
Processor
Intel® Core® i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz
FSB, 3.00-MB L3 cache, dual core, 15 W)
Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
Chipset Intel integrated soldered-on-circuit (SOC) fusion controller hub (FCH)
Graphics Internal Graphics: Intel HD Graphics 4400
Support for DX11, HD decode, and HDMI
Panel 13.3-in (1368×768), AntiGlare, high-definition (HD), light-emitting diode (LED), low-voltage
differntial-signalling (LVDS), WUXGA, TouchScreen with flush glass and MultiTouch
enabled; 16:9 ultra-wide aspect ratio; typical brightness: 200 nits; ultraslim (2.5-mm)
Memory 2 SODIMM slots DDR3L-1600MHz
Support for DDR3L-1600MHz
Support for dual channel
Supports up to 8096-MB maximum on-board system memory
1
Category Description
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm (.28-
in) thicknesses
Support for Accelerometer hard drive protection
Support for the following single hard drive configurations:
1-TB, 5400-rpm, 7.2-mm
750-GB, 5400-rpm, 7.2-mm
500-GB, 5400-rpm, 7.0-mm
Support for 500-GB, 5400-rpm, 7.0-mm + 8-GB NAND Hybrid hard drive
Support for M2 SATA-3 next generation form factor (NGFF) solid-state drives in the
following configurations:
256-MB multi-level cell (MLC)
256-MB triple-level cell (TLC)
128-MB (MLC)
128-MB (TLC)
Optical drive 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive
Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames
per second
Dual digital microphones with appropriate echo-cancellation and noise-suppression software
Beats audio
Two speakers
Sensors Accelerometer
eCompass
Gyroscope
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One built-in WLAN antenna (in display assembly)
Support for the following WLAN modules:
Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter
Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data
from and writes data to digital memory cards such as Secure Digital (SD).
2 Chapter 1 Product description
Category Description
Ports
AC adapter HP Smart plug (4.5mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack
auto-detection
High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p,
1920×1080 at 60 Hz
RJ45/Ethernet
USB 3.0 (2)
USB 2.0
Keyboard/pointing
devices
Full-size, textured, chiclet-style keyboard,
Touchpad requirements:
Clickpad with image sensor
Taps enabled as default
Multi-touch gestures enabled
Ability to turn on and off
Support for Microsoft® Windows® 8.1 modern TouchPad gestures
Support for PS/2, SMBus
Default on for 2-finger scroll and pinch
Power requirements Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart
adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Support for a 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable)
Security Support for security cable lock
Support for Trust Platfom Module (TPM)
Operating system Microsoft Windows 8.1 Standard
Serviceability End user replaceable parts: AC adapter
3
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
4 Chapter 2 External component identification
Item Component Description
(4) Webcam Records video and captures photographs. Some models
allow you to video conference and chat online using streaming
video. To use the webcam, from the Start screen, type
camera, and then select Camera from the list
of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and
then select the HP Support Assistant app.
Display
5
Buttons and speakers
Item Component Description
(1) Power button
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off
the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep
from the list of applications.
(2) Speakers (2) Produce sound.
6 Chapter 2 External component identification
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the b key or the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
Keys
7
Lights
Item Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a
powersaving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is
a power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(3) Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
8 Chapter 2 External component identification
TouchPad
Item Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad
9
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
10 Chapter 2 External component identification
Right side
Item Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a
powersaving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is
a power-saving state that uses the least amount of power.
(2) Hard drive light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(3) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card: Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
(4) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such
as a keyboard, mouse, external drive, printer, scanner or
USB hub.
(5) HDMI port Connects an optional video or audio device, such as a
highdefinition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(7) AC adapter light
On: The AC adapter is connected and the battery
is charged.
Off: The computer is using battery power.
(8) Power connector Connects an AC adapter.
Right side
11
Bottom
Item Component Description
(1) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(2) Speakers (2) Produce sound.
12 Chapter 2 External component identification
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HP Pavilion 13-b000 Notebook PC series User guide

Category
Notebooks
Type
User guide

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