Polycom VVX 500 series Quick Manual

Brand: Polycom

Model: VVX 500 series

Category: Mobile phones

Type: Quick Manual

Polycom VVX 500 series IP phones offer an exceptional communication experience for professionals. With its intuitive touchscreen interface, users can easily make and manage calls, access voicemail, and utilize a range of productivity-enhancing features. The VVX 500 series supports high-quality audio and video conferencing, enabling seamless collaboration with colleagues and clients.

Access the Voice Mail System

There are several ways to access your voice mailbox:

Tap Messages from Home View, and tap Message Center and follow the prompts.

From outside, call your telephone number. When your voice mail answers, press the *

key (the system will ask you for your password).

At the main menu, press 1 to access the voice messaging system. At the voice mail

main menu, you may perform the following functions:

Press 1 to listen to messages.

Press 2 to change busy greeting.

Press 3 to change no answer greeting.

Press 5 to send a new message.

Press 7 to delete a message.

Press * to access the Voice Portal main menu.

Press # to repeat menu options.

Play Messages

At the main menu, press 1 to access the voice messaging system.

When in the play messages menu, you may perform the following functions:

Press # to save the message.

Press 7 to delete the message.

Press 2 to play or repeat message; skip message envelope.

Press 4 to play previous message.

Press 5 to play message envelope.

Press 6 to play next message.

Press 8 to initiate call to sender.

Press 9 to hear additional options.

Press * to return to the previous menu.

At any time during the playback of message, you may perform the following functions:

Press 1 to skip backward 3 seconds.

Press 2 to pause playback.

Press 3 to skip forward 3 seconds.

Press 4 to skip to beginning of the message.

Press 6 to skip to end of the message.

Greetings

You have the option of recording three different personal greetings or you may keep

the system greeting which will inform a caller that you are “unavailable”. Each of

these greetings will play depending on the status of your telephone (no answer, busy or

in extended away mode).

To Record Greetings

At the main menu press 2 to record your Busy greeting, 3 to record your No Answer

greeting or 4 to record your Extended Away greeting.

To Review Your Greetings

When in either the Busy or No Answer Greeting menu, you may do the following:

Press 1 to record your new greeting.

Press 2 to listen to current greeting.

Press 3 to revert to system default.

To Record Your Name

When in the Voice Portal main menu, press 3 to record your name.

Password

When in the Voice Portal main menu, press 8 to change your Password.

Forward All Calls to Voice Mail

Tap the Do Not Disturb button on your telephone.

Access the User Portal

Open your web browser and go to: http://voiceadmin.fusionconnect.com

Once at the main login page, enter your login ID and password provided by Fusion.

Click Login.

Prole Menu

Use the User – Prole menu page to manage your personal prole data. Once you’ve

logged into the system, the User – Prole page appears, which is the user’s Home

page. The Prole menu displays menu items used for user prole management (i.e.,

editing your prole, resetting the portal password, and conguring privacy settings).

Here you can also upload an audio le to use as your name for the Auto Attendant and

Voice Mail, and upload voice messaging greetings.

Change Your Password

On the User – Prole menu page, click Passwords.

Click the button to indicate which password you are changing. To change the

password that gets you into the web portal click Set web access password. To

change the password for your voice messaging options, click Set voice portal

password.

Type your current password then the new password (twice).

Click Apply or OK to save your changes.

Incoming Calls Menu

Use the User – Incoming Calls menu page to manage incoming calls, for example,

call forwarding, screening your calls, block/unblock caller ID, incoming caller display

and, enable Do Not Disturb. Features can be activated or deactivated.

Outgoing Calls Menu

Use the User – Outgoing Calls menu page to manage outgoing calls, for example,

blocking your line ID, programming speed dial codes or uploading personal contacts.

Call Control Menu

Use the User – Call Control menu page to congure or use call control services, for

example, call waiting, flash call functionality, or Broadworks Anywhere. You can

also turn on/off hold music and enable push-to-talk. Features can be activated or

deactivated.

Client Applications Menu

The User – Client Applications menu page displays menu items that users can use

only if such functions have been assigned to them such as Busy Lamp Field, Call

Manager, Call Control, Outlook Integration, etc.

Messaging Menu

Use the User – Messaging menu page to handle voice messaging and apply greetings

previously recorded in the Prole Menu.

Utilities Menu

Use the User – Utilities menu page to display your call logs, consult your Feature

Access Codes, view your corporate or group directory, and verify your intercept user

status.

Your Name / DID: __________________________________________________________

Voice Portal Number: ______________________________________________________

Fusion Anywhere Portal Number: __________________________________________

POLYCOM VVX 500

BUSINESS MEDIA PHONE

PHONE

VOICE MAIL

USER PORTAL

Fusion

fusionconnect.com

99.85-FUS-FUSIONWORKS VVX500 QRG-20160302

FUSION | fusionconnect.com | 888.301.1721

FUSIONWORKS QUICK GUIDE

Voice Mail Quick Guide User Portal Quick Guide

FUSIONWORKS QUICK GUIDE

Polycom VVX 500 Business Media Phone

There are several options available to perform phone functions. These options depend

on your current view (phone, home, line, call, active call). Check your phone display for

your extension.

About the Touchscreen

Tap to select and highlight screen items. To scroll, touch the screen, and swipe your nger

up, down, right, or left. To go back to a previous screen, tap Back.

Basic Call Features

Internal calls can be dialed using the extension.

For calls outside your company or user group, you will need to dial the ten-digit number

you wish to call (ex. 703 555 1234).

Placing a Call

Pick up the handset, or press or . Enter the phone number, and tap .

From Lines View: Tap the phone Line, enter the phone number, and tap .

From Home View: Tap New Call, enter the phone number, and tap .

Tap a recent call or Favorite, or tap a contact’s phone

number in the Contact Directory.

TIMESAVER: Placing Calls Quickly

Answering Calls

Press or tap Answer, pick up the handset, or press

Answering a Second Call

To answer a new call while on an active call, tap Answer.The current call will be held.

To reconnect with the rst call, in Calls View, tap the original call and then

tap the Resume soft key.

Ending a Call

To end an active call, replace the handset, press , or press

Or, tap End Call.

Place a Call on Hold

From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to

highlight the call rst.

To resume a held call, tap Resume from either Lines or Calls View.

Call Transfer

From Lines, Calls, or Active Call View, tap Transfer, and call the other

party. When you hear the ringback sound, or after you talk with the other party, tap

Transfer.

Send Calls to Voice Mail

To send all calls to voice mail or disable ringing, tap the DND softkey. You will know that

your phone is Do Not Disturb mode when the icon is displayed in Lines View or

is displayed in Home View.

Forwarding Calls

To enable call forwarding, tap Settings from Home View, and tap Features >

Forward. Tap the forwarding type to enable, type a forwarding number, and tap

Enable.

To disable call forwarding, tap Settings from Home View, and tap Features >

Forward. Tap the forwarding type to disable, and tap Disable.

To enable per-call forwarding: As your phone rings, tap Forward, enter the

forwarding number, and tap Forward.

Note: Call Forward may be unavailable on phones with a Shared Line Appearance.

Placing Conference Calls

Call the rst party. From Lines, Calls, or Active Call View, tap Confrnc. Dial and

connect with the other party, and tap Confrnc.

From Lines or Calls View, you can:

Tap Hold to hold the conference.

Tap End Call to end the conference.

Tap Split to end the conference and hold all participants.

If you have an active and held call, tap Join to set up a conference.

Favorites

Favorites are contacts you call most often. Favorites display in your Favorites list

and Lines view. They also display when you tap the phone line in Home View.

To view your Favorites list. Tap New Call from Home View, and tap Favorites.

To make a contact a Favorite. Navigate to your Contact Directory and tap the

contact. Tap Add to Favorites, and tap Yes to conrm.

To dial a Favorite. Tap the Favorite from Lines view or your Favorites list.

To reorder your Favorites list. Update the contact’s Favorite Index number in the

Contact Directory.

Viewing Recent Calls

To view your Recent Calls list, tap New Call from Home View, and tap Recent.

From the Recent Calls list, tap

to sort and order calls, tap to display only

certain calls, or tap a call record to call the person.

Tap

from Lines, Calls or Active Call View.

TIMESAVER: Viewing Recent Calls

From your Recent Calls list, tap

next to the call, and tap Save.

Enter additional information and tap Save.

TIP: Saving Recent Callers to Your Directory

Phone Controls

Muting the Microphone

During a call, press so other parties can’t hear you. To disable Mute, press

again.

Adjusting Volume

To change call volume, press during a call. To change the ringer volume,

press when the phone is idle or ringing.

Updating Ringtones

To change the incoming call ringtone, tap Settings from Home View,

and tap Basic > Ring Type. Tap the ringtone you want.

To set a ringtone for a contact, navigate to your Contact Directory and tap the

contact. Tap

, update the contact’s ring type, and tap Save.

Phone Views

Your phone has four main Views: Home, Calls, Active Call, and Lines View (the

default).

To change Views:

For Home View, press .

From Home view, press to display either Lines, Calls, or Active Call View.

To switch between Lines view and either Calls or Active Call View, swipe the

screen.

Home View

Home View displays icons you can tap to access phone functions.

Touch and hold to display fewer icons. Touch and hold or swipe the screen

to display more icons.

From Home View, tap the phone Line to display your phone Lines and Favorites -

contacts you can dial by tapping their name. To go back,

tap Close.

Lines View

Lines View displays phone Lines, Favorites, and soft keys.

If your phone is idle, you can:

Tap the phone Line to access the Dialer.

Swipe to switch between Lines view and the Browser (if applicable).

Calls View

Call View displays a list of all your calls.

Call color indicates status:

Dark green - Active call.

Dark blue - Incoming and held calls.

Bright green - Active call is highlighted.

Bright blue - Incoming or held call is highlighted. Tap a call to highlight it. The soft

keys apply to the highlighted call.

Active Call View

If a phone Line has only one call - and it’s active - you can access Active Call View.

Entering Data

Use the onscreen keyboard or the dialpad keys to enter information.

To backspace, tap .

To use the onscreen keyboard, tap .

To type with the dialpad keys, press a key repeatedly to view the character options

and stop to select.

To type other characters, tap Encoding or Mode. When using the dialpad keys, use

the 1, *, 0, and the # keys.

Polycom VVX 500 series Quick Manual

Brand: Polycom

Model: VVX 500 series

Category: Mobile phones

Type: Quick Manual

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Polycom VVX 500 series Quick Manual

Polycom VVX 500 series Quick Manual

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