COX Business UC App for Android Mobile User manual

UC App for Android Mobile

mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications. 0418

Table of Contents

iii

Table of Contents

About The UC App for Android ........................................................................................ 1

Get Started ........................................................................................................................ 2

Activating The UC App for IP Centrex Professional Seats ......................................... 2

Installation ...................................................................................................................... 4

Sign In ............................................................................................................................. 5

Resetting Your Password ............................................................................................. 6

The UC App Tabs ......................................................................................................................... 7

Contacts ......................................................................................................................... 7

Filters ......................................................................................................................... 7

Search ........................................................................................................................ 8

Dial Pad .......................................................................................................................... 9

Chat ................................................................................................................................. 9

Call History ................................................................................................................... 10

Main Menu ....................................................................................................................... 11

My Status ...................................................................................................................... 12

My Avatar ................................................................................................................. 13

Status Message ....................................................................................................... 13

Set My Availability ................................................................................................... 13

Call Settings ................................................................................................................. 14

Do Not Disturb ......................................................................................................... 14

Call Forwarding ....................................................................................................... 15

Remote Office .......................................................................................................... 16

Block My Caller ID ................................................................................................... 16

Anywhere ................................................................................................................. 17

Mobility ..................................................................................................................... 20

Dialing Service ........................................................................................................ 20

Simultaneous Ring .................................................................................................. 22

Call Waiting .............................................................................................................. 23

This Phone Number ................................................................................................ 23

Preferences .................................................................................................................. 24

  Table of Contents 
iv 
Language Support .................................................................................................. 24 
Remember Password .............................................................................................. 24 
Troubleshooting ...................................................................................................... 25 
About ............................................................................................................................ 25 
Help ............................................................................................................................... 25 
Sign Out ........................................................................................................................ 25 
Contacts .......................................................................................................................... 26 
Add Contact ................................................................................................................. 26 
Manually Add Contact Information ........................................................................ 26 
Add a Directory Contact ......................................................................................... 27 
Add Conference Contact ............................................................................................ 28 
Add Local Contact ....................................................................................................... 28 
Contact Card ................................................................................................................ 30 
Edit ........................................................................................................................... 32 
Subscribe/Unsubscribe .......................................................................................... 32 
Remove .................................................................................................................... 33 
Availability .................................................................................................................... 33 
Audio Calls ...................................................................................................................... 35 
Answer Call .................................................................................................................. 35 
In-Call Actions ............................................................................................................. 36 
Call Menu Options ................................................................................................... 37 
New Call ................................................................................................................... 38 
Transfer Call ............................................................................................................ 38 
Conference Call ....................................................................................................... 39 
Call Waiting .............................................................................................................. 40 
Call Pull .................................................................................................................... 40 
Missed Calls and New Messages ............................................................................... 41 
Set Up Voice Mail .................................................................................................... 41 
Check Voice Mailbox .............................................................................................. 41 
Contact Name Lookup for Incoming Calls and Call Logs ........................................ 42 
Bluetooth Support ....................................................................................................... 42 
Push Notifications for Calls ........................................................................................ 42 
Instant Messaging .......................................................................................................... 43 

Table of Contents

v

Chat ............................................................................................................................... 43

Group Chat ................................................................................................................... 43

About the UC App for Android

UC App for Android Mobile User Guide 1

About the UC App for Android

The UC App for Android provides the following communication features:

• Voice Calling (Circuit Switched)

• Voice Calling through Data Connection (VoIP)

• Instant Messaging and Presence (IM&P)

• The UC App Call Settings

Important: UC Apps operate with lines, seats, and other voice features—which

may vary among customers. In rare cases, customers may gain access to features

and interactions which are not fully recommended for use with UC Apps.

Get Started

UC App for Android Mobile User Guide 2

Get Started

This section contains the essential information for getting started with the UC App.

Activating the UC App for IP Centrex Professional Seats

To use the UC App features with your IP Centrex Professional Seat, you must first activate

the UC App through the MyAccount Portal.

Use the following steps to activate the UC App for your assigned IP Centrex Professional

Seat:

1. Log in to the MyAccount Portal.

Result: The MyAccount Portal Home page opens.

Figure 1: MyAccount Portal Home Page

Get Started

UC App for Android Mobile User Guide 3

2. On the MyAccount Portal Home page, scroll down to the My Services section and click

the Activate Unify icon (see Figure 1).

Result: The Activate Unify window opens (see Figure 2).

Alternatively, you can access the Activate Unify window by performing the following

steps:

a. Click the Voice Settings dropdown menu and select VoiceManager Tools (see

Figure 1).

b. On the VoiceManager Tools Home page, click the User & System Management tab.

c. Click the Activate Unify link in the User Management section.

Result: The Activate Unify window opens.

Figure 2: Activate Unify Window

3. Click the checkbox to the left of the name associated with the IP Centrex Professional

Seat you want to activate.

Note: Profile Owners and Profile Administrators can view and activate the UC App

for any IP Centrex Professional Seat on the account. End users can only activate

the UC App for the IP Centrex Professional Seat assigned to them.

4. Click the Save button to save your changes.

Result: The status changes from UC Not Activated to Pending (see Figure 3). Refreshing

the page after approximately 30 seconds updates to the status to UC Activated.

Get Started

UC App for Android Mobile User Guide 4

Figure 3: Activation Status – Pending

Installation

Android clients can be downloaded from Google Play.

Figure 4: Install UC App

Get Started

UC App for Android Mobile User Guide 5

Use the following steps to download the UC App for Android Mobile app.

5. Open Google Play (or Play Store) on your Android phone.

6. In the Search field, enter Cox Business Unified Communications.

7. Press the Install button.

8. Follow the prompts to download.

9. Press the Accept button and the Agree and Continue button on the License Agreement

screens.

Sign In

When you first launch the UC App application, you are prompted to sign

in.

Figure 5: Sign In Screen

1. Enter the user name and password that was assigned to you for accessing MyAccount.

2. Check the Show Password box to see the password as you enter it in the field.

3. Check the Remember Password box to avoid re-entering it upon subsequent launches.

4. Tap the Sign In button. All first-time users are prompted to change their password.

Note: The UC App for Android Mobile does not support having two mobile

phones active at the same time if they are using the same telephone number.

Get Started

UC App for Android Mobile User Guide 6

Resetting Your Password

1. Enter the MyAccount Portal URL (http://myaccount.coxbusiness.com) in your web

browser.

Result: The MyAccount Portal login page displays.

2. Click the Forgot Password link.

Figure 6: MyAccount – Forgot Password

3. Enter your email address.

4. Click the Reset Password button.

Result: A temporary password will be sent to your email address.

5. Log in to the MyAccount Portal using the temporary password.

Result: You will be directed to the Change Password window, where you are prompted to

create a new password (see Figure 7).

6. Enter the new password as indicated in the onscreen instructions.

7. Click the OK button to save your changes.

Figure 7: Change Password Window

The UC App Tabs

UC App for Android Mobile User Guide 7

The UC App Tabs

The main view in The UC App contains several tabs (located on the top bar) that present

information about your contacts and communications options.

Figure 8: The UC App Tabs

Contacts

The Contacts tab contains a list of all your contacts. From this tab, you can:

• Search for contacts

• Filter contacts displayed in the Contacts list

• Add new contacts (see Add Contact for more information)

• Access contact information

• Make audio calls

• Start chat sessions

When you start The UC App for the first time, your Contacts list is empty. You can use the

search field to find people and add them to your Contacts list. Contacts can also be added

manually by tapping the Add ( ) icon. See the Contacts section for more information about

adding contacts.

Filters

The UC App supports filtering the contacts that display in your Contacts list. The following

filters are available from the Contacts filter menu:

• All – Shows all presence-enabled and non-presence-enabled contacts.

• Online – Shows only the presence-enabled contacts that are currently online.

The UC App Tabs

UC App for Android Mobile User Guide 8

• Local Address Book – Shows the contacts from your local phone book.

• Directory – Shows the contacts from a company directory (which requires a search).

To open the Contacts filter menu, tap the down arrow to the right of the UC App label.

Figure 9: Contacts Filter Menu

(Contacts Filter Dropdown Arrow)

(Contacts Filter Menu Expanded)

Search

The UC App supports search in Contacts and Contact Directories. The search is performed in

a separate input field on the Contacts tab. Depending on the selected filter (All, Online, Local

Address Book or Directories), search results display contacts only from the selected category

(see Filters for more information).

The search is performed in the following sources:

• User’s Personal Phone List

• Group’s Common Phone List

• Enterprise’s Common Phone List

• Enterprise Directory

In addition to user-initiated searches, the UC App’s enhanced search function also performs

a search for a display name corresponding to an incoming caller’s number.

Use the following steps to perform a search:

8. Tap the down arrow to open the Contacts filter menu (see Figure 9), and select the

source you want to search.

9. Tap the search icon and enter the first three characters of the person’s first or last

name. You can enter an asterisk (*) symbol to view the entire directory.

The UC App Tabs

UC App for Android Mobile User Guide 9

Dial Pad

Figure 10: Dial Pad

The Dial Pad tab displays a dial pad and a text

field used to enter numbers. The dial pad is one of

the options used to make audio calls.

• There are two buttons below the dial pad that

are configurable by the service provider:

o Call button

o Dial Pad Menu button

• The text field at the top of the dial pad also has

a delete button that, when pressed, deletes

one character at a time.

• A badge notification appears on the Dial Pad

tab when there are messages in the voice mail

box.

• A long press on digit one connects you with

your voice mail box.

• The Dial Pad menu contains two options:

o Call Pull (see Call Pull)

o Retrieve Call

Chat

The Chat tab displays a list of recent chats since the last login.

• If User A chats with User B multiple times, their discussions appear as one item in the

list.

• Tapping the name from the Chat list opens the Chat view (IM view) in the right pane

where new messages can be typed. Old messages are also shown.

• New incoming messages are indicated with a notification badge to the right of the name.

The icon remains next to the name until the message is read.

• Chats are listed so that the newest one is always at the top. Chats are not in alphabetical

order and are always listed with the most recent first.

• Tapping the menu icon ( ) in the top right corner of the screen drops down a menu with

the options to Start Group Chat and Mark All Read. The Mark All Read option removes

all notification badges from the Chat History list.

The UC App Tabs

UC App for Android Mobile User Guide 10

Call History

Call history can be accessed from the History tab

The UC App saves a call history for all placed,

received and missed calls.

• On the list of calls, there are icons indicating

whether a call was incoming, outgoing or

missed.

• The list of the call items consists of an icon

showing what kind of call it was (a green arrow

means incoming, a blue arrow means outgoing,

and a red arrow means missed).

• The name, number, Unavailable status for the

caller is displayed. Below the name, it shows

the number, if available, and the date of the call

and the time the call was initiated.

• Call history makes it easy for you to redial and

call back when you miss a call or when you

want to dial a contact with whom you have

recently spoken.

Main Menu

UC App for Android Mobile User Guide 11

Main Menu

From the Main Menu, you can:

• Manage your profile and status settings

• Configure your call and remote settings

• Manage preferences

• Review The UC App version and licensing information

• Access online help

• Sign Out

Figure 11: Main Menu

Main Menu

UC App for Android Mobile User Guide 12

My Status

The My Status settings screen allows you to:

• Change your avatar (see My Avatar)

• Type a personal message (see Status Message)

• Set your availability status (see Set My Availability)

Figure 12: My Status Screen

Main Menu

UC App for Android Mobile User Guide 13

My Avatar

Your avatar is a graphical image or photo that represents you in your friends’ Contacts list and

in chat screens. You can take a picture using your phone camera, or upload an image to

display as your avatar. If an avatar has not been set up, the initials for your name appear in

place of the avatar. Tap on the circle to open a dialog with options to select an existing image,

to take a new one with your phone camera, or to clear your avatar.

Note: To set an avatar when The UC App is working inside an Android for Work

profile, a Camera application inside the Work profile should be installed on the

device. The system administrator should provision such an application for the

given Work profile and the user should install it prior to initiating an avatar change

action.

Figure 13: Change Profile Photo

Status Message

You can enter a status message in the area below the avatar. Tap the text that asks, “What’s

on your mind?” and type a message. This status text is shown in your friends’ Contacts list.

Set My Availability

You can manually set your availability to one of the following statuses (see Figure 12):

• Available

• Away

Main Menu

UC App for Android Mobile User Guide 14

• Busy

• Offline

Call Settings

The client app supports the configuration of The UC App features, which allows

supplementary services to be turned on or off through Call Settings.

Use the following steps to access the Call Settings menu:

1. Tap the menu icon in the upper left corner of the screen.

Result: The Main menu (see Figure 11) options appear.

2. Tap Call Settings.

Figure 14: Call Settings

Do Not Disturb

When you activate this service, all calls are typically blocked by the server and sent to voice

mail. To enable this option, perform the following steps:

1. From the Call Settings menu (see Call Settings), tap Do Not Disturb.

2. Tap the Enable checkbox to turn on/off the feature.

3. Tap the Ring Splash checkbox to alert you about an incoming call.

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COX Business UC App for Android Mobile User manual

COX Business UC App for Android Mobile User manual

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