Problems & solutions
Why can it move the cursor without pressure
sensitivity?
Please reconfirm whether the driver is correctly installed with the latest version
and launched (there is a small icon in the lower right corner of the desktop). If
you cannot find the small icon when installing the driver, please check whether
it has been disabled by the anti-virus software. Please enter the anti-virus
software to release it. If you have installed other drivers for similar products,
please uninstall all drivers on your computer, including our drivers, and then
download the latest drivers from our website: http://www.ace-pen.com, and
then reinstall the driver. If the problem remains after following the above steps,
After the driver is launched, why is the product not
connected?
If you cannot use the product, please reconnect the tablet to the USB
port of the computer. If the problem remains, please unplug it and
reconnect the USB or connect it to another USB port of the computer for
testing. You can also try to delete the driver and restart the computer.
Please check whether the cursor can move normally. If the driver has not
been installed, the cursor cannot be moved normally. Please use another
computer to test. If it works normally, the original computer driver has
failed. Just reinstall the latest driver. If the cursor cannot be moved when
testing with another computer, it may be caused by a pen or tablet
Why cannot the pen be used to draw and can only
move the cursor in Mac OSX?
Please download the latest driver from the website. After installation, launch
the computer "System Preferences"> "Security and Privacy"> "Privacy" and
add the downloaded drivers to "Input Monitoring" and "Accessibility"
respectively. Please restart the computer after that. If the problem remains,
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Do not place the digital tablet and pressure sensitive pen close to magnetic
fields, so as not to interfere with the use of the product.
Do not place the tablet and pen on an unstable place to prevent it from
falling from a height and being damaged.
Do not place the tablet and pen close to water sources, such as bathtubs,
washbasins, kitchen sinks, washing machines, wet basements or poolsides,
etc., to prevent liquids from splashing on the tablet and pen.
Before cleaning the tablet, unplug the USB cable and then wipe it with
a soft damp cloth. It is not recommended to use detergent to clean it.
Do not insert other objects into the USB port or any other openings. If
metal objects or other objects are inserted into the port or other openings,
it may cause the product to malfunction or burn, or even cause electric
shock.
Do not disassemble the tablet and pen, which may cause overheating, fire,
electric shock or other injuries, including personal injury. Meanwhile,
disassembling the product will invalidate your warranty.
If you have any questions or problems with the product, which isn’t
included in the user guide, please don’t hesitate to contact us.
Try to store the tablet in places with a constant temperature. Places with the
violent alternation of heat and cold will cause the tablet film to foam and affect
its use.
Precautions