Canon imageRUNNER 2420 Trouble Error Codes List

Brand: Canon

Model: imageRUNNER 2420

Type: Trouble Error Codes List

Canon iR2420 Trouble Error Codes List

Code

Description

Remedy

E000-

0000

Startup error

The temperature detected by the main or

sub thermistor does not rise to the

specified value during startup control.

- Check the fixing film connector. - Replace

the fixing film unit. - Replace the DC

controller PCB.

E001-

0000

Abnormally high temperature (detected by

main thermistor)

The main thermistor detected an

abnormally high temperature (240 deg C)

during temperature control.

- Check the connector of the fixing film unit.

- Replace the fixing film unit. - Replace the

DC controller PCB.

E001-

0001

Abnormally high temperature (detected by

sub thermistor)

The sub thermistor detected an

abnormally high temperature (295 deg C)

during temperature control.

- Check the connector of the fixing film unit.

- Replace the fixing film unit. - Replace the

DC controller PCB.

E002-

0000

Low temperature during temperature

control.

The target temperature is not reached

during temperature control.

- Check the connector of the fixing film unit.

- Replace the fixing film unit. - Replace the

DC controller PCB.

E003-

0000

Abnormally low temperature (detected by

main thermistor)

After the temperature detected by the

main thermistor has reached the specified

value, it does not reach the specified

value during initial rotation.

- Check the connector of the fixing film unit.

- Replace the fixing film unit. - Replace the

DC controller PCB.

E003-

0001

Abnormally low temperature (detected by

sub thermistor)

After the temperature detected by the sub

thermistor has reached the specified

value, it does not reach the specified

value during initial rotation.

- Check the connector of the fixing film unit.

- Replace the fixing film unit. - Replace the

DC controller PCB.

E007-

0000

Fixing film sensor failure

The fixing film sensor is faulty.

- Check the connector of the fixing film

sensor. - Replace the fixing film sensor. -

Replace the DC controller PCB.

E010-

0000

Main motor failure

The main motor is faulty.

- Check the connector of the main motor. -

Replace the main motor. - Replace the DC

controller PCB.

E019-

0001

Waste toner full detection

The waste toner full state was detected.

Replace the drum unit.

E019-

0002

Waster toner full detection sensor is

faulty.

The waste toner full state was detected

continuously for five or more seconds

- Check the connector of the waster toner

full sensor. - Replace the waste toner full

sensor. - Replace the DC controller PCB.

while the main motor was turning.

E052-

0000

Erroneous connection to duplex unit

Disconnection of the duplex unit was

detected after power-on, detection of

normal connection to the duplex unit, and

start of communication

- Check the connectors of the duplex unit

and DC controller PCB. - Replace the

duplex controller PCB. - Replace the DC

controller PCB.

E100-

0000

BD detection PCB failure

The BD detection PCB is faulty

- Check the connector of the BD detection

PCB. - Replace the laser scanner unit. -

Replace the DC controller PCB.

E196-

0001

Image processor PCB failure

Error on writing and readout ROM of

image processor PCB (mainn ROM).

- Putting the switch on/off of the power

supply. - Replace the image processor PCB.

E196-

0002

Image processor PCB failure

Error on writing and readout ROM of

image processor PCB (option ROM).

- Putting the switch on/off of the power

supply. - Replace the image processor PCB.

E197-

0000

Printer engine communication error

Erroneous communication between the

DC controller PCB and image processor

PCB was detected.

- Check the connectors of the DC controller

PCB and image processor PCB. - Replace

the DC controller PCB for normal

connection. - Replace the image processor

PCB.

Code

Description

Remedy

E500-

0001

Finisher communication error

Data communication could not be

performed normally. It has been retried

three times in vain.

- Check the connectors of the finisher

controller PCB and DC controller PCB for

normal connection. - Replace the finisher

controller PCB. - Replace the DC controller

PCB.

E520-

0001

- Offset motor or finisher controller PCB

failure

- Offset HP sensor failure The offset motor

was driven for 1000 ms in the HP sensor

approach direction, but the offset HP

sensor did not turn on.

- Check the connector of the offset HP

sensor. - Check the connector of the offset

motor. - Replace the offset HP sensor. -

Replace the offset motor. - Replace the

finisher controller PCB.

E520-

0002

- Offset motor or finisher controller PCB

failure

- Offset HP sensor failure The offset motor

was driven for 1000 ms in the HP sensor

escape direction, but the offset HP sensor

did not turn off.

- Check the connector of the offset HP

sensor. - Check the connector of the offset

motor. - Replace the offset HP sensor. -

Replace the offset motor. - Replace the

finisher controller PCB.

E531-

0001

- Staple unit failure

- Staple HP sensor failure

- Finisher controller PCB failure The staple

home position was not left when 400 ms

have lapsed since start of staple operation.

- Check the connector of the staple unit. -

Replace the staple unit. - Replace the

finisher controller PCB.

E531-

0002

- Staple unit failure

- Staple HP sensor failure - Finisher

controller PCB failure The staple home

position had been left once, but it was not

reached again when 400 ms have lapsed

since start of staple operation. In addition,

the staple home position could not be

reached by performing reverse operation

for 400 ms.

- Check the connector of the staple unit. -

Replace the staple unit. - Replace the

finisher controller PCB.

E540-

0001

Standard tray shift motor or finisher

controller PCB failure

- Standard tray HP sensor failure -

Standard tray clock sensor failure -

Standard tray shift motor load failure The

standard tray was moved but the paper

surface was not detected.

- Check the connector of the standard tray

HP sensor. - Check the connector of the

standard tray clock sensor. - Check the

connector of the standard tray shift motor. -

Replace the standard tray HP sensor. -

Replace the standard tray clock sensor. -

Replace the standard tray shift motor. -

Replace the finisher controller PCB.

E540-

0002

- Standard tray shift motor or finisher

controller PCB failure

- Standard tray HP sensor failure -

Standard tray clock sensor failure -

Standard tray shift motor load failure

Cannot move (to the pickup position) within

the specified time.

- Check the connector of the standard tray

HP sensor. - Check the connector of the

standard tray clock sensor. - Check the

connector of the standard tray shift motor. -

Replace the standard tray HP sensor. -

Replace the standard tray clock sensor. -

Replace the standard tray shift motor. -

Replace the finisher controller PCB.

E540-

0003

Standard tray shift motor or finisher

controller PCB failure

- Standard tray HP sensor failure -

Standard tray clock sensor failure -

Standard tray shift motor load failure The

standard tray was operated, but it did not

reach the sensor within 300 ms

- Check the connector of the standard tray

HP sensor. - Check the connector of the

standard tray clock sensor. - Check the

connector of the standard tray shift motor. -

Replace the standard tray HP sensor. -

Replace the standard tray clock sensor. -

Replace the standard tray shift motor. -

Replace the finisher controller PCB.

E540-

0005

- Standard tray shift motor or finisher

controller PCB failure

- Standard tray HP sensor failure -

Standard tray clock sensor failure -

Standard tray shift motor load failure The

encoder clock signal was not detected two

or more times when the standard tray was

operated for 300 ms.

- Check the connector of the standard tray

HP sensor. - Check the connector of the

standard tray clock sensor. - Check the

connector of the standard tray shift motor. -

Replace the standard tray HP sensor. -

Replace the standard tray clock sensor. -

Replace the standard tray shift motor. -

Replace the finisher controller PCB.

E542-

0001

- Optional tray motor or finisher controller

PCB failure

- Optional tray HP sensor failure - Optional

tray clock sensor failure - Optional tray shift

motor load failure The optional tray was

operated, but the paper surface was not

detected.

- Check the connector of the optional tray

HP sensor. - Check the connector of the

optional tray clock sensor. - Check the

connector of the optional tray shift motor. -

Replace the optional tray HP sensor. -

Replace the optional tray clock sensor. -

Replace the optional tray shift motor. -

Replace the finisher controller PCB.

E542-

0002

- Optional tray motor or finisher controller

PCB failure

- Optional tray HP sensor failure - Optional

tray clock sensor failure - Optional tray shift

motor load failure Cannot move (to the

pickup position) within the specified time.

- Check the connector of the optional tray

HP sensor. - Check the connector of the

optional tray clock sensor. - Check the

connector of the optional tray shift motor. -

Replace the optional tray HP sensor. -

Replace the optional tray clock sensor. -

Replace the optional tray shift motor. -

Replace the finisher controller PCB.

E542-

0003

- Optional tray motor or finisher controller

PCB failure

- Optional tray HP sensor failure - Optional

tray clock sensor failure - Optional tray shift

motor load failure The optional tray was

moved upward, but it did not reach the HP

sensor within 3000 ms.

- Check the connector of the optional tray

HP sensor. - Check the connector of the

optional tray clock sensor. - Check the

connector of the optional tray shift motor. -

Replace the optional tray HP sensor. -

Replace the optional tray clock sensor. -

Replace the optional tray shift motor. -

Replace the finisher controller PCB.

E542-

0005

- Optional tray motor or finisher controller

PCB failure

- Optional tray HP sensor failure - Optional

tray clock sensor failure - Optional tray shift

motor load failure The encoder clock signal

was not detected two or more times when

the optional tray was operated for 300 ms.

- Check the connector of the optional tray

HP sensor. - Check the connector of the

optional tray clock sensor. - Check the

connector of the optional tray shift motor. -

Replace the optional tray HP sensor. -

Replace the optional tray clock sensor. -

Replace the optional tray shift motor. -

Replace the finisher controller PCB.

E575-

0001

- Stack delivery motor or finisher controller

PCB failure

- Stack delivery HP sensor failure The

stack delivery motor was driven for 2000

ms in the stack delivery direction (HP

sensor approach direction), but the stack

delivery HP sensor did not turn on.

- Check the connector of the stack delivery

HP sensor. - Check the connector of the

stack delivery motor. -

Check the connector

of the stack delivery HP sensor. - Replace

the stack delivery motor. - Replace the

finisher controller PCB.

E575-

0002

- Stack delivery motor or finisher controller

PCB failure

- Stack delivery HP sensor failure The

stack delivery motor was driven for 2000

ms in the HP sensor escape direction, but

the stack delivery HP sensor did not turn

off.

- Check the connector of the stack delivery

HP sensor. - Check the connector of the

stack delivery motor. -

Check the connector

of the stack delivery HP sensor. - Replace

the stack delivery motor. - Replace the

finisher controller PCB.

Code

Description

Remedy

E584-

0001

Shutter drive motor or finisher controller

PCB failure

- Shutter open detection sensor failure -

Shutter clutch failure The shutter open

- Check the connector of the shutter open

sensor. - Check the connector of the

shutter clutch. - Check the connector of

the shutter motor. - Replace the shutter

sensor did not turn on when 1000 ms have

lapsed since the shutter unit had performed

open operation, resulting in incomplete open

operation.

open sensor. - Replace the shutter clutch.

- Replace the shutter drive motor. -

Replace the finisher controller PCB.

E584-

0002

- Shutter drive motor or finisher controller

PCB failure

- Shutter open detection sensor failure -

Shutter clutch failure The shutter open

sensor did not turn off when 1000 ms have

lapsed since the shutter unit had performed

close operation, resulting in incomplete

close operation.

- Check the connector of the shutter open

sensor. - Check the connector of the

shutter clutch. - Check the connector of

the shutter motor. - Replace the shutter

open sensor. - Replace the shutter clutch.

- Replace the shutter drive motor. -

Replace the finisher controller PCB.

E716-

0000

Erroneous communication with optional

cassette

Disconnection of the optional cassette was

detected after power-on, detection of normal

connection to the optional cassette, and start

of communication.

- Check the connectors of the optional

cassette PCB and DC controller PCB. -

Replace the optional cassette PCB for

normal connection. - Replace the DC

controller PCB.

E719-

0000

Erroneous communication with card reader

(serial communication)

- Disconnection from the card reader has

been detected since communication started

after confirmation of normal connection to

the card reader (after power-on) - A serial

communication error has occurred. (The

serial communication error cannot be

recovered.)

- Check the connectors of the card reader

and image processor PCB. - Replace the

card reader for normal connection. -

Replace the image processor PCB.

E719-

0002

Erroneous communication with coin vendor

(serial communication)

- Disconnection from the coin vendor has

been detected since communication started

after confirmation of normal connection to

the coin vendor (after power-on). - A serial

communication error has occurred. (The

serial communication error cannot be

recovered.)

- Check the connection between the

image processor PCB and serial PCB. -

Check the connectors of the serial PCB

and coin vendor for normal connection. -

Replace the serial PCB. - Check the coin

vendor. - Replace the image processor

PCB.

E733-

0000

Erroneous communication between

controller and printer

Cannot communicate with the printer at

startup.

- Check the connectors of the DC

controller PCB and image processor PCB

for normal connection. - Check the power

supply of the printer (Check whether

initialization is performed at startup). -

Replace the DC controller PCB or image

processor PCB.

E736-

0000

CCU communication error

The installed modem PCB is incompatible.

- Check the connectors of the image

processor PCB and modem. -

Replace the

modem PCB. - Replace the image

processor PCB.

E739-

0000

Erroneous communication between

controller and network board

The installed network board is incompatible.

- Check the connectors of the image

processor PCB and LAN PCB for normal

connection. - Replace the LAN PCB. -

Replace the image processor PCB.

E744-

0001

Language file/boot ROM/USB memory error

The language file version does not match

Bootable.

Download a language file of the correct

version.

E744-

0002

Language file/boot ROM/USB memory error

The language file is longer than the

permitted size.

Download a language file of the correct

version.

E744-

0003

Language file/boot ROM/USB memory error

The language file version does not match

Bootable.

Download a language file of the correct

version.

E744-

0004

Language file/boot ROM/USB memory error

Language file read error

Download a language file of the correct

version.

E805-

0000

Fan failure

The fan is faulty.

- Check the fan connector. - Replace the

fan. - Replace the DC controller PCB.

E808-

0000

Fixing drive circuit failure

- The heater does not turn on. -

A fixing drive

motor failure was detected.

- Check the connector of the fixing film

unit. - Replace the fixing film unit. -

Replace the fixing drive motor. - Replace

the DC controller PCB. - Replace the

power supply PCB.

Code

Description

Remedy

E584-

0001

Shutter drive motor or finisher controller

PCB failure

- Shutter open detection sensor failure -

Shutter clutch failure The shutter open

sensor did not turn on when 1000 ms have

lapsed since the shutter unit had performed

open operation, resulting in incomplete open

operation.

- Check the connector of the shutter open

sensor. - Check the connector of the

shutter clutch. - Check the connector of

the shutter motor. - Replace the shutter

open sensor. - Replace the shutter clutch.

- Replace the shutter drive motor. -

Replace the finisher controller PCB.

E584-

0002

- Shutter drive motor or finisher controller

PCB failure

- Shutter open detection sensor failure -

Shutter clutch failure The shutter open

sensor did not turn off when 1000 ms have

lapsed since the shutter unit had performed

close operation, resulting in incomplete

close operation.

- Check the connector of the shutter open

sensor. - Check the connector of the

shutter clutch. - Check the connector of

the shutter motor. - Replace the shutter

open sensor. - Replace the shutter clutch.

- Replace the shutter drive motor. -

Replace the finisher controller PCB.

E716-

0000

Erroneous communication with optional

cassette

Disconnection of the optional cassette was

detected after power-on, detection of normal

- Check the connectors of the optional

cassette PCB and DC controller PCB. -

Replace the optional cassette PCB for

normal connection. - Replace the DC

connection to the optional cassette, and start

of communication.

controller PCB.

E719-

0000

Erroneous communication with card reader

(serial communication)

- Disconnection from the card reader has

been detected since communication started

after confirmation of normal connection to

the card reader (after power-on) - A serial

communication error has occurred. (The

serial communication error cannot be

recovered.)

- Check the connectors of the card reader

and image processor PCB. - Replace the

card reader for normal connection. -

Replace the image processor PCB.

E719-

0002

Erroneous communication with coin vendor

(serial communication)

- Disconnection from the coin vendor has

been detected since communication started

after confirmation of normal connection to

the coin vendor (after power-on). - A serial

communication error has occurred. (The

serial communication error cannot be

recovered.)

- Check the connection between the

image processor PCB and serial PCB. -

Check the connectors of the serial PCB

and coin vendor for normal connection. -

Replace the serial PCB. - Check the coin

vendor. - Replace the image processor

PCB.

E733-

0000

Erroneous communication between

controller and printer

Cannot communicate with the printer at

startup.

- Check the connectors of the DC

controller PCB and image processor PCB

for normal connection. - Check the power

supply of the printer (Check whether

initialization is performed at startup). -

Replace the DC controller PCB or image

processor PCB.

E736-

0000

CCU communication error

The installed modem PCB is incompatible.

- Check the connectors of the image

processor PCB and modem. -

Replace the

modem PCB. - Replace the image

processor PCB.

E739-

0000

Erroneous communication between

controller and network board

The installed network board is incompatible.

- Check the connectors of the image

processor PCB and LAN PCB for normal

connection. - Replace the LAN PCB. -

Replace the image processor PCB.

E744-

0001

Language file/boot ROM/USB memory error

The language file version does not match

Bootable.

Download a language file of the correct

version.

E744-

0002

Language file/boot ROM/USB memory error

The language file is longer than the

permitted size.

Download a language file of the correct

version.

E744-

0003

Language file/boot ROM/USB memory error

The language file version does not match

Bootable.

Download a language file of the correct

version.

E744-

0004

Language file/boot ROM/USB memory error

Language file read error

Download a language file of the correct

version.

E805-

0000

Fan failure

The fan is faulty.

- Check the fan connector. - Replace the

fan. - Replace the DC controller PCB.

E808-

0000

Fixing drive circuit failure

- The heater does not turn on. - A fixing drive

motor failure was detected.

- Check the connector of the fixing film

unit. - Replace the fixing film unit. -

Replace the fixing drive motor. - Replace

the DC controller PCB. - Replace the

power supply PCB.

Canon iR3035 Trouble Error Codes

Code

Description

Remedy

E000-

0001

The temperature of the fixing assembly is

abnormally high.

While startup control is under way, the

reading of the main thermistor is less than

30 deg C continuously for 200 msec or more

1 sec after the start of power supply. While

startup control is under way, the reading of

the main thermistor is less than 70 deg C

continuously for 200 msec or more 2 sec

after the start of power supply. While startup

control is under way, the reading of the main

thermistor is less than 120 deg C

continuously for 200 msec 6 sec after the

start of power supply. The startup control

does not end 30 sec after the start of power

supply.

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the main thermistor. Replace the

DC controller PCB.

E001-

0000

The temperature of the fixing assembly is

abnormally high.

The reading of the main thermistor is 250

deg C or more continuously for 200 msec.

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the main thermistor. Replace the

DC controller PCB.

E001-

0001

The temperature of the fixing assembly is

abnormally high.

The hardware circuit detects overheating of

the main or sub thermistor for 200 msec.

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the DC controller PCB.

E001-

0002

The temperature of the fixing assembly is

abnormally high.

The reading of the sub thermistor is 295 deg

C or more continuously for 200 msec.

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the sub thermistor. Replace the

DC controller PCB.

E002-

0000

The rise in temperature of the fixing

assembly is faulty

While startup control is under way, the

reading of the main thermistor is less than

115 deg C continuously for 400 msec 1.3

sec after it has indicated 100 deg C. While

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the main thermistor. Replace the

DC controller PCB.

startup control is under way, the reading of

the main thermistor is less than 150 deg C

continuously for 400 msec 1.3 sec after it

has indicated 140 deg C.

E003-

0000

The fixing temperature is too low after a

standby state.

While regular temperature control is under

way, the reading of the main thermistor is

less than 140 deg C continuously for 400

msec or more.

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the main thermistor. Replace the

DC controller PCB.

E007-

0000

The rotation of the fixing film is faulty.

While the fixing motor is rotating, the marker

signal is not detected for 6 sec with the

reading of the main thermistor indicating 100

deg C or more.

Reset the condition in service mode:

COPIER>FUNCTION>CLEAR> ERR.

Replace the main thermistor. Replace the

DC controller PCB.

E010-

0001

The rotation of the main motor is faulty.

Detection is executed every 100 msec after

the start of motor rotation; however, the drive

detection signal is absent for 2 sec.

Replace the main motor. Replace the DC

controller PCB.

E010-

0002

The rotation of the main motor is faulty.

During motor rotation, detection is executed

every 100 msec; however, the drive signal is

absent 5 times in sequence.

Replace the main motor. Replace the DC

controller PCB.

E014-

0001

The rotation of the fixing motor is faulty.

Detection is executed every 100 msec after

the start of motor rotation; however, the drive

detection signal is absent for 2 sec

Replace the fixing motor. Replace the DC

controller PCB.

E014-

0002

The rotation of the fixing motor is faulty.

During motor rotation, detection is executed

every 100 msec; however, the drive signal is

absent 5 times in sequence.

Replace the fixing motor. Replace the DC

controller PCB.

E019-

0000

The waste toner case is full, or the waste

toner case full sensor is faulty

When the waste toner case is identified as

being full for 2000 prints continuously, an

alert is issued; thereafter, the case is

identified as being full continuously for 100

prints

Replace the waste toner sensor. Replace

the DC controller PCB.

E020-

0000

The path between the sub hopper and the

developing assembly is clogged with toner.

The developing assembly toner sensor

detects the absence of toner, while the sub

hopper toner sensor detects the presence of

toner. With the developing clutch turned on,

the hopper feedscrew motor is rotated for 1

sec intermittently 194 times; still, the

Replace the developing assembly toner

sensor. Replace the sub hopper toner

sensor. Replace the DC control PCB.

developing assembly toner sensor does not

detect the presence of toner.

E024-

0000

The developing assembly connector is

disconnected.

The connection detection signal is absent

continuously for 100 msec.

Replace the developing assembly toner

sensor. Connect the connector. Replace

the DC controller PCB.

E025-

0000

The hopper motor or the bottle motor is

faulty.

The sub hopper toner sensor connection

detection signal is absent for 100 msec 10

times in sequence.

Code

Description

Remedy

E025-

0001

The hopper motor or the bottle motor is faulty.

While the hopper motor is rotating, the motor error

lock signal is detected continuously 4 times every 56

msec. Or, while the bottle motor is rotating, the motor

error lock signal is detected 22 times in sequence

every 10 msec.

Replace the hopper motor.

Replace the bottle motor.

Replace the DC controller PCB.

E032-

0001

The NE controller counter malfunctions.

An open circuit is detected for the count pulse signal.

Turn off the main power, and

check the cable for an open

circuit; then, turn the main power

back on.

E064-

0001

The voltage of the power supply is faulty (high-

voltage error).

The value read from the EEPORM is outside a

specific range.

Turn off and then back on the

main power. Replace the

EEPROM.

E064-

0002

The voltage of the power supply is faulty (high-

voltage error).

While output is being generated, the AD value of the

primary DC voltage is 230 (DEC) or more for 100

msec 2 times in sequence. (However, after output, it

is not detected for 100 msec.)

Replace the high-voltage power

supply. Replace the DC

controller PCB.

E064-

0003

The voltage of the power supply is faulty (high-

voltage error).

While output is being generated, the AD value of the

developing DC voltage is 224 (DEC) or more for 10

msec 2 times in sequence. (However, after output, it

is not detected for 100 msec.)

Replace the high-voltage power

supply. Replace the DC

controller PCB.

E064-

0004

The voltage of the power supply is faulty (high-

voltage error).

While output is being generated, the AD value of the

transfer output current is 205 (DEC) or more for 100

msec 2 times in sequence. (However, after output, it

Replace the high-voltage power

supply. Replace the controller

PCB.

is not detected for 100 msec.)

E064-

0005

The voltage of the power supply is faulty (high-

voltage error).

While output is being generated, the AD value of the

transfer output voltage is 0 (DEC) for 100 msec 2

times in sequence. (However, after output, it is not

detected for 100 msec.)

Replace the high-voltage power

supply. Replace the DC

controller PCB.

E100-

0001

The BD interval is outside a specific range.

After the machine has become ready for image

formation (i.e., the scanner motor is ready for

operation, and the laser has been turned on), an

error has occurred 50 times or more (BD error).

Replace the laser unit. Replace

the DC controller PCB. Check

the wiring.

E110-

0001

The scanner motor is faulty.

The scanner motor speed lock signal does not

indicate a locked state a specific period of time after

the scanner motor has been started.

Replace the laser unit. Replace

the DC controller PCB. Check

the wiring.

E110-

0002

The scanner motor is faulty.

The speed lock signal indicates a deviation 10 times

in sequence at intervals of 10 msec after the signal

has indicated a locked state.

Replace the laser unit. Replace

the DC controller PCB. Check

the wiring.

E110-

0003

The scanner motor is faulty.

With the image clock switched over, the scanner

motor speed lock signal does not indicate a locked

state 6.5 sec after a switchover is made from low to

normal speed or 8 sec after a switchover is made

from normal to low speed

Replace the laser unit. Replace

the DC controller PCB. Check

the wiring.

E191-

0000

There is an error in the communication with the high-

voltage power supply

The data transmission/reception does not end

normally 500 msec after the most recent

transmission/reception of data ended normally.

Replace the high-voltage power

supply. Replace the DC

controller PCB.

E202-

0001

There is an error in the detection of the CIS home

position.

The attempt to detect the home position fails when

the CIS is moved forward

Disconnect and then connect the

harness connector. Replace the

following as necessary: scanner

home position sensor, scanner

motor, reader controller PCB.

E202-

0002

There is an error in the detection of the CIS home

position.

The attempt to detect the home position fails when

the CIS is moved back.

Disconnect and then connect the

harness connector. Replace the

following as necessary: scanner

home position sensor, scanner

motor, reader controller PCB.

E225-

0001

The light intensity of the CIS is faulty.

During shading operation, the intensity is below a

specific level.

Disconnect and then connect the

flexible cable. Replace the

following as necessary: flexible

cable, CIS, reader controller

PCB.

Code

Description

Remedy

E225-

0002

The light intensity of the CIS is faulty.

During DF stream reading, the sheet-to-

sheet light intensity is faulty.

Disconnect and then connect the flexible

cable. Replace the following as necessary:

flexible cable, CIS, reader controller PCB.

E227-

0001

The reader unit power supply is faulty.

At time of power-on, the 24-V port is off.

Disconnect and then connect the power

supply harness connector. Replace the power

supply.

E227-

0002

The reader unit power supply is faulty.

At the start of a job, the 24-V port is off.

Disconnect and then connect the power

supply harness connector. Replace the power

supply.

E227-

0003

The reader unit power supply is faulty.

At the end of a job, the 24-V port is off.

Disconnect and then connect the power

supply harness connector. Replace the power

supply.

E227-

0004

The reader unit power supply is faulty.

When a load is being driven, the 24-V

port is off.

Disconnect and then connect the power

supply harness. Replace the power supply.

E248-

0000

The backup memory is faulty.

[Cause] A check error has occurred on

the backup SRAM board. [Location]

bottom ROM [Timing of Detection] once

when the boot ROM is started up

1. Check the presence/absence of a backup

SRAM PCB. 2. Disconnect and then connect

the backup SRAM PCB. 3. Replace the

backup SRAM PCB with a new one.

E248-

0001

The backup memory is faulty.

An error has occurred at power-on.

Replace the reader controller PCB.

E248-

0002

The backup memory is faulty.

An error has occurred during a write

operation.

Replace the reader controller PCB.

E248-

0003

The backup memory is faulty.

An error has occurred during a read

operation following a write operation.

Replace the reader controller PCB.

E261-

0000

The zero-cross signal is faulty.

When the relay is on, the zero-cross

signal is not detected for 500 msec or

more.

Replace the AC driver PCB. Replace the DC

controller PCB.

E315-

0007

There is an error in image data.

There is an error in JBIG encoding.

Turn off and then back on the power.

E315-

000d

There is an error in image data.

There is an error in JBIG decoding.

Turn off and then back on the power.

E400-

0001

DF communication error

Check sum error

Disconnect and then connect the connector.

Replace the reader controller PCB. Replace

the ADF controller PCB.

E400-

DF communication error

Disconnect and then connect the connector.

0002

Reception status error

Replace the reader control PCB. Replace the

ADF control PCB.

E400-

0003

DF communication error

Reception interrupt error

Disconnect and then connect the connector.

Replace the reader controlled PCB. Replace

the ADF controller PCB.

Code

Description

Remedy

E490-

0001

Wrong DF

The installed DF is not of a supported type.

Install an ADF that is compatible with the

machine.

E500-

0001

Finisher communication error

Data communication could not be

performed normally. It has been retried

three times in vain.

Replace the finisher controller PCB.

Replace the DC controller PCB.

E503-

0001

fault in communicatio n with the finisher

(Finisher-Q3/ Q4)

E503-

0002

fault in communicatio n between finisher

and saddle unit

Replace the finisher controller PCB.

Replace the saddle controller PCB. Check

the cable.

E503-

0003

fault in communicatio n betweenf inisher

and punch unit

Replace the finisher controller PCB.

Replace the punch drive PCB. Check the

cable.

E505-

0001

fault in the backup memory of the finisher

(common among all finishers)

fault in the data stored in backup memory

Turn off the main power. Check the wiring

of the DC controller PCB and the finisher

controller, and check the fuse of the 24-V

power supply. Thereafter, turn the main

power back on.

E505-

0002

fault in the backup memory of the finisher

(common among all finishers)

fault in the EEPROM data of the punch unit

Replace the punch driver PCB. Replace

the finisher controller PCB.

E514-

0001

fault in stack delivery motor (Finisher-S1)

When the stack retaining spacer is returned

to home position, the belt escape home

position sensor does not go on within 1.5

sec.

Replace the finisher controller PCB.

Replace the stack delivery motor. Check

the stack delivery drive mechanism.

E514-

0001

fault in trailing edge assist motor (Finisher-

Q3/ Q4)

The home position sensor does not go off

even when the trailing edge assist motor

has rotated for a specific period of time.

Replace the finisher control PCB. Replace

the trailing edge assist motor.

E514-

0002

fault in stack delivery motor (Finisher-

S1)When the stack retaining spacer is

shifted from home position, the belt escape

home position sensor does not go off within

Replace the finisher controller PCB.

Replace the stack delivery motor. Check

the stack delivery drive mechanism.

1.5 sec.

E514-

0002

fault in trailing edge assist motor (Finisher-

Q3/ Q4)

The home position sensor does not go on

even after the trailing edge assist motor has

rotated for a specific period of time.

Replace the finisher control PCB. Replace

the trailing edge assist motor.

E519-

0001

Gear change motor error (Finisher-Q3/ Q4)

The home position sensor does not go off

even when the gear change motor has

rotated for a specific period of time.

Replace the finisher controller PCB.

Replace the gear change motor. Check the

gear change mechanism.

E519-

0002

Gear change motor error (Finisher-Q3/ Q4)

The home position sensor does not go on

even when the gear change motor has

rotated for a specific period of time.

Replace the finisher controller PCB.

Replace the gear change motor. Check the

gear change mechanism.

E530-

0001

Front alignment error (Finisher-Q3/ Q4)

The home position sensor does not go off

even when the front alignment motor has

been rotated for a specific period of time.

Replace the finisher controller PCB.

Replace the front alignment motor. Check

the front aligning plate drive mechanism.

Check the front alignment home position

sensor.

E530-

0002

Front alignment error (Finisher-Q3/ Q4)

The home position sensor does not go on

even when the front alignment motor has

been rotated for a specific period of time.

Replace the finisher controller PCB.

Replace the front alignment motor. Check

the front aligning plate drive mechanism.

Check the front alignment home position

sensor.

Code

Description

Remedy

E530-

8001

Rear alignment error (Finisher-S1)

The home position sensor does not go

on within 2000 msec after the start of

operation when the rear aligning plate is

shifted to home position.

Replace the finisher controlled PCB. Replace

the rear alignment motor. Check the rear

aligning plate drive mechanism. Check the

rear alignment home position sensor.

E530-

8002

Rear alignment error (Finisher-S1)

The home position sensor does not go

off within 1000 msec after the start of

operation when the rear aligning plate is

shifted from home position.

Replace the finisher controlled PCB. Replace

the rear alignment motor. Check the rear

aligning plate drive mechanism. Check the

rear alignment home position sensor.

E531-

0001

Stapler error (Finisher-Q3/Q4)

The home position sensor does not go

off even when the stapler motor has

rotated for a specific period of time.

Replace the finisher controller PCB. Replace

the stapler. Check the harness.

E531-

0002

Stapler error (Finisher-Q3/Q4)

The home position sensor does not go

on even when the stapler motor has

rotated for a specific period of time.

Replace the finisher controller PCB. Replace

the stapler. Check the harness.

E531-

8001

Stapler error (Finisher-S1)

At time of staple jam recovery, the home

position sensor does not go on with 500

msec after the start of reverse rotation of

the stapler motor

Replace the finisher controller PCB. Replace

the stapler. Check the harness.

E531-

8002

Stapler error (Finisher-S1)

The home position sensor does not go

off within 500 msec after the stapler

motor has been started.

Replace the finisher controller PCB. Replace

the stapler. Check the harness.

E532-

0001

Stapler shift error (Finisher-Q3/ Q4)

The home position sensor does not go

off even after the stapler shift motor has

rotated for a specific period of time.

Replace the finisher controller PCB. Replace

the stapler shift motor. Check the stapler shift

home position sensor. Check the harness.

E532-

0002

Stapler shift error (Finisher-Q3/ Q4)

The home position sensor does not go

on even when the stapler shift motor has

rotated for a specific period of time.

Replace the finisher controller PCB. Replace

the stapler shift motor. Check the stapler shift

home position sensor. Check the harness.

E532-

8001

Stapler shift error (Finisher-S1)

The stapler slide home position sensor

does not go on within 11 sec when the

stapler is shifted to home position.

Replace the finisher controller PCB. Replace

the stapler shift motor. Check the stapler shift

home position sensor. Check the harness.

E532-

8002

Stapler shift error (Finisher-S1)

The stapler slide home position sensor

does not go off within 1.0 sec when the

stapler is shifted from home position.

Replace the finisher controller PCB. Replace

the stapler shift motor. Check the stapler shift

home position sensor. Check the harness.

E535-

0001

Swing cam error (Finisher-S1)

The home position sensor does not go

off within 1000 msec after the start of

operation when the swing arm is shifted

from home position.

Replace the finisher controller PCB. Replace

the swing cam motor. Check the swing cam

home position sensor. Check the harness.

E535-

0001

Swing cam error (Finisher-Q3/ Q4)

The home position sensor does not go

off even when the swing motor has

rotated for a specific period of time.

Replace the finisher controller PCB. Replace

the swing cam motor. Check the swing cam

home position sensor. Check the harness.

E535-

0002

Swing cam error (Finisher-S1)

The home position sensor does not go

off within 1.0 sec when the stack

delivery roller swing arm is moved from

home position.

Replace the finisher controller PCB. Replace

the swing cam motor. Check the swing cam

home position sensor. Check the harness.

E535-

0002

Swing cam error (Finisher-Q3/ Q4)

The home position sensor does not go

on even when the swing motor has

rotated for a specific period of time

Replace the finisher controller PCB. Replace

the swing cam motor. Check the swing cam

home position sensor. Check the harness.

E537-

0001

Rear alignment error (Finisher-Q3/ Q4)

The home position sensor does not go

Replace the finisher controller PCB. Replace

the rear alignment motor. Check the rear

on within 2000 msec after the start of

operation when the read aligning plate is

moved to home position.

aligning plate drive mechanism. Check the

rear alignment home position sensor.

Code

Description

Remedy

E537-

0002

Rear alignment error (Finisher-Q3/

Q4)

The home position sensor does not

go off within 1000 msec after the

start of operation when the rear

aligning plate is moved form home

position.

Replace the finisher controller PCB. Replace the

rear alignment motor. Check the rear aligning

plate drive mechanism. Check the rear alignment

home position sensor.

E537-

8001

Front alignment error (Finisher-S1)

The home position sensor does not

go on within 2.0 sec when the front

aligning plate is moved to home

position.

Replace the finisher controller PCB. Replace the

front alignment motor. Check the front aligning

plate drive mechanism. Check the front alignment

home position sensor.

E537-

8002

Front alignment error (Finisher-S1)

The home position sensor dos not go

off within 1.0 sec when the front

aligning plate is shifted from home

position.

Replace the finisher controller PCB. Replace the

front alignment motor. Check the front aligning

plate drive mechanism. Check the front alignment

home position sensor.

E540-

0002

Upper tray ascent/descent motor

error (Finisher -Q3/ Q4)

Upper tray ascent/descent motor

clock error

Replace the No. 1 tray shift motor. Replace the

finisher controller PCB. Check the tray

ascent/descent mechanism.

E540-

0003

Upper tray ascent/descent motor

error (Finisher -Q3/ Q4)

Area error

Replace the No. 1 tray area sensor PCB.

Replace the finisher controller PCB.

E540-

0004

Upper tray ascent/descent motor

error (Finisher -Q3/ Q4)

Safety switch activation

Check the No. 1 tray closed detecting switch.

Replace the finisher controller PCB.

E540-

8002

Stack tray motor error (Finisher-S1)

The operation to detect the paper

surface of the stack tray does not

end within 1.0 sec.

Replace the finisher controller PCB. Replace the

tray ascent/ descent motor. Check the stack tray

drive mechanism. Check the paper surface

sensor.

E540-

8003

Stack tray motor error (Finisher-S1)

An abnormal combination of sensor

states has been detected.

Replace the finisher controller PCB. Check the

stack tray upper limit sensor. Check the stack

tray lower limit sensor. Check the stack tray

upper paper surface sensor. Check the stack tray

lower paper surface sensor.

E542-

0002

Lower tray ascent/descent motor

error (Finisher-Q3/ Q4

Lower tray ascent/descent motor

Replace the No. 2 tray shift motor. Replace the

finisher controller PCB. Check the tray

ascent/descent mechanism.

clock error

E542-

0003

Lower tray ascent/descent motor

error (Finisher-Q3/ Q4

Area error

Replace the No. 2 tray shift area sensor PCB.

Replace the finisher controller PCB.

E577-

8001

Paddle error (Finisher-S1)

The paddle home position sensor

does not go on within 1.5 sec when

the paddle is shifted to home

position.

Check the paddle motor. Check the paddle home

position sensor. Replace the finisher controller

PCB.

E577-

8002

Paddle error (Finisher-S1)

The paddle home position sensor

does not go off within 1.0 sec when

the paddle is moved to home

position.

Check the paddle motor. Check the paddle home

position sensor. Replace the finisher controller

PCB.

E584-

0001

Shutter unit error (Finisher-Q3/ Q4)

The shutter open sensor does not go

off (i.e., the shutter does not close).

Check the stack edging motor. Check the open/

close clutch. Check the shutter home position

sensor. Replace the finisher controller PCB.

E584-

0002

Shutter unit error (Finisher-Q3/ Q4)

The shutter open sensor does not go

on (i.e., the shutter does not open).

Check the stack edging motor. Check the open/

close clutch. Check the shutter home position

sensor. Replace the finisher controller PCB.

E590-

0001

Punch motor error

The punching home position is not

detected even when the puncher

motor has been driven for 20 msec.

Check the punch motor. Check the punch motor

clock sensor. Check the punch driver PCB.

Replace the finisher controller PCB.

Code

Description

Remedy

E590-

0002

Punch motor error

The punch home position sensor is

not defected even after the motor

has stopped at time of punch

motor initial operation.

Check the punch motor. Check the punch motor

clock sensor. Check the punch driver PCB.

Replace the finisher controller PCB.

E591-

0001

Punch dust sensor error

Error in light-receiving voltage

while light is emitted

Check the waste paper case full sensor. Check the

punch driver PCB. Replace the finisher controller

PCB.

E591-

0002

Punch dust sensor error

Error in light-receiving voltage

while light is not emitted

Check the waste paper case full sensor. Check the

punch driver PCB. Replace the finisher controller

PCB.

E592-

0001

Paper trailing edge sensor/

horizontal sensor error

Error in light-receiving voltage

when light is emitted (trailing edge

sensor)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

paper trailing edge sensor/

Check the paper trailing edge sensor. Check the

0002

registration sensor error

Error in light-receiving voltage

when light is not emitted (trailing

edge sensor)

horizontal registration sensor. Check the punch

drive PCB. Replace the finisher controller PCB.

E592-

0003

Power trailing edge sensor/

registration sensor

Error in light-receiving voltage

when light is emitted (horizontal

registration sensor 1)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

0004

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is not emitted

(horizontal registration sensor 1)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

0005

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is emitted (horizontal

registration sensor 2)

Check the paper training edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

0006

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is not emitted

(horizontal registration sensor 2)

Check the paper training edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller.

E592-

0007

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is emitted (horizontal

registration sensor 3)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

0008

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is not emitted

(horizontal registration sensor 3)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

drive PCB. Replace the finisher controller PCB

E592-

0009

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is not emitted

(horizontal registration sensor 4)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

000A

Paper trailing edge sensor/

registration sensor error

Error in light-receiving voltage

when light is not emitted

(horizontal registration sensor 4)

Check the paper trailing edge sensor. Check the

horizontal registration sensor. Check the punch

drive PCB. Replace the finisher controller PCB.

E593-

0001

Punch shift motor error

The light-receiving voltage home

Check the horizontal registration motor. Check the

horizontal registration home position sensor. Check

position sensor does not go off

when light is emitted.

the punch driver PCB. Replace the finisher

controller PCB. Check the punch shift mechanism.

E593-

0002

Punch shift motor error

The light-receiving voltage home

position sensor does not go on

when light is not emitted.

Check the horizontal registration motor. Check the

horizontal registration home position sensor. Check

the punch driver PCB. Replace the finisher

controller PCB. Check the punch shift mechanism.

Code

Description

Remedy

E5F-

0001

Saddle switch error

The inlet cover switch has been identified as

being open for 1 sec or more after the start of

printing or the start of initial rotation with the

following sensors identifying their respective

covers as being closed: - inlet cover sensor

(PI9S) - nt cover open/closed sensor (PI2S) -

delivery cover sensor (PI3S) Or, the front over

switch (MS2S) or the delivery cover switch

(MS3S) is open. Inlet cover switch (MS1S)/front

cover switch (MS2S)/ delivery cover switch

(MS3S) Check the inlet cover switch. Check the

inlet cover sensor. Check the front cover open/

closed sensor. Check the delivery cover sensor.

Replace the finisher controller

Check the inlet cover switch.

Check the inlet cover sensor.

Check the front cover open/

closed sensor. Check the delivery

cover sensor. Replace the finisher

controller PCB.

E5F-

0002

Saddle switch error

The front cover switch has been identified as

being open from the start of printing or the start

of initial rotation with the following sensors

identifying their respective covers as being

closed. - inlet cover sensor (PI9S) - front cover

open/closed sensor (PI2S) - delivery cover

sensor (PI3S) - front cover switch (MS2S)/

delivery cover switch (MS3S) Check the front

cover switch. Check the inlet cover sensor.

Check the front cover open/ closed sensor.

Check the delivery cover sensor. Replace the

finisher controller

Check the front cover switch.

Check the inlet cover sensor.

Check the front cover open/

closed sensor. Check the delivery

cover sensor. Replace the finisher

controller PCB.

E5F-

0003

Saddle switch error

The delivery cover switch has been identified as

being open after the start of printing or the start

of initial rotation of the host machine with the

following sensors identifying their respective

covers as being closed: - inlet cover sensor

(PI9S) - front cover open/closed sensor (PI2S) -

delivery cover sensor (PI3S) - delivery cover

switch (MS3S)

Check the delivery cover switch.

Check the inlet cover sensor.

Check the front cover open/closed

sensor. Check the delivery cover

sensor. Replace the finisher

controller PCB.

E5F0-

0001

Saddle paper positioning plate error

The

paper positioning plate home position sensor

does to go on when the paper positioning motor

has been driven for 1.33 sec. Paper positioning

plate motor (M4S)/paper positioning plate home

position sensor (P17S)

Check the paper positioning plate

motor. Check the paper

positioning plate home position

sensor. Replace the finisher

controller PCB. Check the paper

positioning plate drive mechanism.

E5F0-

0002

Saddle paper positioning plate error

The paper positioning plate home position sensor

doest not go off when the paper positioning plate

Check the paper positioning plate

motor. Check the paper

positioning plate home position

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Canon imageRUNNER 2420 Trouble Error Codes List

Canon imageRUNNER 2420 Trouble Error Codes List

Canon imageRUNNER 2420 Trouble Error Codes List

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