Fujitsu PRIMEQUEST 3800E2 Installation guide

1 
 
PRIMEQUEST Series 
Start-up procedure and validation information of Video 
Redirection 
 
Update  on  January  31,  2020 
 
Contents 
Chapter 1. Preface ......................................................................................................................................................... 3 
Chapter 1.1 About Java required to use Video Redirection function............................................................................ 5 
Chapter 1.2 How to start up Video Redirection function in the Java environment based on OpenJDK ....................... 7 
Chapter 2. How to install Java package based on OpenJDK ........................................................................................ 8 
Chapter 2.1 Downloading Java package based on OpenJDK ..................................................................................... 8 
Chapter 2.2 Installing Java package based on OpenJDK to client PC ...................................................................... 10 
Chapter 2.2.1 How to install AdoptOpenJDK ............................................................................................................ 12 
Chapter 2.2.2 How to install IcedTea-Web ............................................................................................................... 17 
Chapter 2.2.3 Case of Client PC with Windows 8.1 (64bit) ...................................................................................... 21 
Chapter 2.2.4 Case of Client PC with Windows 10 (64bit) ....................................................................................... 28 
Chapter 2.2.5 Case of Client PC with Windows 7 (32bit) ......................................................................................... 35 
Chapter 2.2.6 Case of Client PC with Windows 10 (32bit) ....................................................................................... 44 
Chapter 2.3 How to switch Oracle Java to Java based on OpenJDK ........................................................................ 52 
Chapter 3. How to start up Video Redirection function (Java) ..................................................................................... 67 
Chapter 3.1 How to start up Video Redirection function (Java) in PRIMEQUEST1000 series .................................. 67 
Chapter 3.2 How to start up Video Redirection function (Java) in PRIMEQUEST 2000 series ................................. 71 
Chapter 3.2.1 Case that the version of unified firmware is BA18112,BB18111,BC18111 or earlier ......................... 71 
Chapter 3.2.2 Case that the version of unified firmware is BA19022,BB19022,BC19022 or later ............................ 74 
Chapter 3.3 How to start up Video Redirection function (Java) in PRIMEQUEST 3000 series ................................. 79 
Chapter 3.3.1 Case that the version of unified firmware is PA18112 or earlier ........................................................ 79 
Chapter 3.3.2 Case that the version of unified firmware is PA19024, PB19032 or later ........................................... 83 
Chapter 3.4 How to start up Video Redirection function (Java) in PRIMEQUEST 3000 Business model .................. 87 
Chapter 3.4.1 Case that the version of iRMC firmware is 1.70Q or earlier ............................................................... 87 
Chapter 3.4.2 Case that the version of iRMC firmware is 1.75Q, 2.40Q or later ...................................................... 91 
Chapter 3.5 Association of jnlp file with Java ............................................................................................................. 95 
Chapter 4. Validation results of Video Redirection function ....................................................................................... 100 

2 
 
Chapter 4.1 Validation environment ......................................................................................................................... 100 
Chapter 4.2 Validation results of Video Redirection function (Java based on OpenJDK) ........................................ 101 
Chapter 4.3 Validation results of Video Redirection function (Oracle Java) ............................................................. 107 
Chapter 5. Notes of Video Redirection function ......................................................................................................... 111 
Chapter 6. Troubleshooting ....................................................................................................................................... 112 
[Appendix 1] ...................................................................................................................................................................... 126 
[Appendix 2] ...................................................................................................................................................................... 127 
[Appendix 3] ...................................................................................................................................................................... 134 
[Appendix 4] ...................................................................................................................................................................... 139 
[Appendix 5] ...................................................................................................................................................................... 169 
   

3

Chapter 1. Preface

This document describes how to set up client PC (where you use Video Redirection function) in order to

use Video Redirection function in PRIMEQUEST 1000, 2000 and 3000 series.

This document also shows validation results of Video Redirection function and troubleshooting for Video

Redirection function.

Trademarks

- Microsoft, and Windows are trademarks or registered trademarks of Microsoft Corporation in the

United States and/or other countries.

- Oracle, Java and OpenJDK are registered trademark of Oracle Corporation and its related company

in the United States and/or other countries.

- Zulu is a trademark of Azul Systems Inc.

- Other company names and product names are the trademarks or registered trademarks of their

respective owners.

List of PRIMEQUEST series

- PRIMEQUEST 1000 series

- PRIMEQUEST 1400S/ 1400E/ 1400L/ 1800E/ 1800L

- PRIMEQUEST 1400S2 Lite/ 1400S2/ 1400E2/ 1400L2/ 1800E2/ 1800L2

- PRIMEQUEST 2000 series

- PRIMEQUEST 2400S Lite/ 2400S/ 2400E/ 2400L/ 2800E/ 2800L/ 2800B

- PRIMEQUEST 2400S2 Lite/ 2400S2/ 2400E2/ 2400L2/ 2800E2/ 2800L2/ 2800B2

- PRIMEQUEST 2400S3 Lite/ 2400S3/ 2400E3/ 2400L3/ 2800E3/ 2800L3/ 2800B3

- PRIMEQUEST 3000 series

Enterprise model

- PRIMEQUEST 3400S Lite/ 3400S/ 3400E/ 3400L/ 3800E/ 3800L

- PRIMEQUEST 3400S2 Lite/ 3400S2/ 3400E2/ 3400L2/ 3800E2/ 3800L2

Business model

- PRIMEQUEST 3800B

- PRIMEQUEST 3800B2

Note

The following models are sold only in Japan and should be ignored.

PRIMEQUEST 1000 series 1400S / 1400L / 1800L / 1400S2 Lite / 1400S2 / 1400L2 / 1800L2

PRIMEQUEST 2000 series 2400S Lite / 2400S / 2400L / 2800L / 2400S2 Lite / 2400S2 / 2400L2 /

2800L2 / 2400S3 Lite / 2400S3 / 2400L3 / 2800L3

4

PRIMEQUEST 3000 series 3400S Lite / 3400S / 3400L / 3800L / 3400S2 Lite / 3400S2 / 3400L2 /

3800L2

5

Chapter 1.1 About Java required to use Video Redirection function

Fujitsu recommends that you should use Java based on OpenJDK which is released free of charge which

you install on a client PC where you use Video Redirection function.

Official update of Oracle Java which is released free of charge by Oracle Corporation is no longer available

on January 2019. (Final update is released on January 15, 2019)

If you want to continue using Oracle Java (Java 8), you need a Charged contract. Therefore, Fujitsu

supports AdoptOpenJDK and IcedTea-Web which are Java based on OpenJDK where you use Video

Redirection function.

Table below shows which chapter describes how to get package of Java based on OpenJDK and how to

install it.

How to get package

How to install

Operating system on client PC

How to install setup

See ‘Chapter 2.1’

See ‘Chapter 2.2’

Windows 7 (32 bit)

See ‘Chapter 2.2.5’

Windows 8.1 (64 bit)

See ‘Chapter 2.2.3’

Windows 10 (32 bit)

See ‘Chapter 2.2.6’

Windows 10 (64 bit)

See ‘Chapter 2.2.4’

Note

- Regarding the Oracle Java

If you keep using Oracle Java8 released free of charge by Oracle Corporation in future, your PC is

likely to be exposed to risk such as computer virus infection by exploiting a vulnerability due to

discover of new one. Update version of Oracle Java8 is no longer available if you do not sign an

onerous contract with Oracle Corporation.

Please note that Fujitsu do not validation of Video Redirection function by using Oracle Java8 which

is released after January 15, 2019 even though you sign an onerous contract with Oracle Corporation.

- Regarding the Microsoft Windows7

Support for Windows 7 ended on January 14, 2020. Microsoft will no longer provide Windows updates

and security patches. Please note that AVR using Windows 7 will not be supported.

6

Table below shows Fujitsu’s support of Oracle Java8 in PRIMEQUEST series.

Firmware version

Support of Oracle Java8

Series

FW version

PRIMEQUEST 1000

series

Any version

Supports until Oracle Java8 update201.

Unsupported later version.

PRIMEQUEST 2000

series

BA18112, BB18111,

BC18111 or earlier

Supports until Oracle Java8 update201.

Unsupported later version.

BA19022, BB19022,

BC19022 or later

Unsupported Oracle Java8.

PRIMEQUEST 3000

Enterprise model

PA18112 or earlier

Supports until Oracle Java8 update201.

Unsupported later version.

PA19024, PB19032 or

later

Unsupported Oracle Java8.

PRIMEQUEST 3000

Business model

1.70Q or earlier

(*)

Supports until Oracle Java8 update201.

Unsupported later version.

1.75Q, 2.40Q or later (*)

Unsupported Oracle Java8.

You can confirm the version of firmware as below.

- PRIMEQUEST 1000, 2000 series and 3000 Enterprise model

You can confirm the version of firmware on ‘System’ ➔ ‘Firmware Information’ window in MMB Web-

UI.

- PRIMEQUEST 3000 Business model

You can confirm the version of firmware on ‘System’ ➔ ‘Firmware Information’ window in iRMC

Web-UI.

About BA, BB, BC in the table.

- BA(2400S Lite, 2400S, 2400E, 2800E, 2400L, 2800L, 2800B), BB(2400S2 Lite, 2400S2, 2400E2,

2800E2, 2400L2, 2800L2, 2800B2), BC(2400S3 Lite, 2400S3, 2400E3, 2800E3, 2400L3, 2800L3,

2800B3) indicates the main unit FW version.

About PA, PB in the table.

- PA(3400S Lite, 3400S, 3400E, 3800E, 3400L, 3800L), PB(3400S2 Lite, 3400S2, 3400E2,

3800E2, 3400L2, 3800L2) indicates the main unit FW version.

For validation results, see ‘Chapter 4’.

(*)

For PQ3000 Business Model, it represents iRMC firmware version.

- 1.xxQ: Indicates the version of iRMC firmware for 3800B.

- 2.xxQ: Indicates the version of iRMC firmware for 3800B or 3800B2.

7

Chapter 1.2 How to start up Video Redirection function in the Java

environment based on OpenJDK

Table below shows which chapter describes how to start up Video Redirection function in the Java

environment based on OpenJDK in each of PRIMEQUEST 1000, 2000 or 3000 series.

Table below describes collectively ‘BA’, ‘BB’ or ‘BC’ as ‘Bx’.

Firmware version

How to start up Video Redirection function

PRIMEQUEST 1000

series

Any version

See ‘Chapter 3.1’.

PRIMEQUEST 2000

series

BA18112, BB18111,

BC18111 or earlier

See ‘Chapter 3.2.1’.

BA19022, BB19022,

BC19022 or later

See ‘Chapter 3.2.2’.

PRIMEQUEST 3000

Enterprise model

PA18112 or earlier

See ‘Chapter 3.3.1’.

PA19024,PB19032

or later

See ‘Chapter 3.3.2’.

PRIMEQUEST 3000

Business model

1.70Q or earlier

See ‘Chapter 3.4.1’.

1.75Q, 2.40Q or

later

See ‘Chapter 3.4.2’.

You can confirm the version of firmware as below.

- PRIMEQUEST 1000, 2000 series and 3000 Enterprise model

MMB Web-UI: ‘System’ ➔ ‘Firmware Information’ window.

- PRIMEQUEST 3000 Business model

iRMC Web-UI: ‘System’ ➔ ‘Firmware Information’ window.

For validation results, see ‘Chapter 4’.

8

Chapter 2. How to install Java package based on OpenJDK

This section describes how to install AdoptOpenJDK and IcedTea-Web based on OpenJDK on Windows

operating systems.

[Note]

In the PRIMEQUEST series, the recommended Java based on OpenJDK when launching Video

Redirection (Java Viewer) has been changed from Zulu to AdoptOpenJDK. Therefore, future verification

of Video Redirection (Java Viewer) will be performed using AdoptOpenJDK. If you are using Zulu, please

change to AdoptOpenJDK.

Chapter 2.1 Downloading Java package based on OpenJDK

You can download packages in websites below.

Package

What to download

AdoptOpenJDK

https://adoptopenjdk.net/index.html

- For Windows 7 (32 bit) or Windows 10 (32 bit), install AdoptOpenJDK using the

32 bit MSI module.

- For Windows 8.1 (64 bit) or Windows 10 (64 bit), install AdoptOpenJDK using

the 64 bit MSI module.

(See

Chapter 2.2

for download and install instructions. Depending on the

version of the main unit FW, you may need to use the 32 bit MSI module even

if the client PC is 64 bit Windows, so check the precautions term 4 of Chapter

2.2).

IcedTea-Web

http://icedtea.wildebeest.org/download/icedtea-web-binaries/

- For Windows 7 (32 bit) or Windows 10 (32 bit), please download the zip file

below (The 1.8 version of Zip module cannot be used, so the 1.7.2 version

must be used).

icedtea-web-1.7.2.win.bin.zip

- For Windows 8.1 (64 bit) or Windows 10 (64 bit), please download the msi file

below.

itw-installer_1.8.msi

See Chapter 2.2 for download and install instructions.

(The recommended Java based on OpenJDK has been changed from Zulu to AdoptOpenJDK, the

description of the Download Site for the Zulu module has been deleted.)

9

DISCLAIMER

- By using above download sites, you please read the terms and conditions of use for those websites

and consent to the respective terms and conditions.

- This document describes validation results of AdoptOpenJDK/IcedTea-Web. However, use of

AdoptOpenJDK/IcedTea-Web in your environment is at your sole risk.

- Contents or URL on above download sites are subject to change or suspend without notice.

- We will bear no liability for any losses incurred through the modification of information or the

interruption or discontinuation of the operation of above website for any reason whatsoever.

10

Chapter 2.2 Installing Java package based on OpenJDK to client PC

This section describes how to install Java package based on OpenJDK to client PC by using example of

AdoptOpenJDK.

[Note]

1. Whether it can be installed on the client PC.

Depending on the client PC you are using, depending on the security settings, you may be asked for

permission to install or your installation may be blocked. Therefore, please check the security

settings in advance so that installation can be performed without problems on the client PC.

2. Case of using Zulu on a client PC.

Zulu will no longer be used to start Video Redirection (Java Viewer). If you do not use it for other

purposes, please uninstall Zulu.

- If you have 64-bit windows, uninstall Zulu with Programs and Features of control panel.

- If you have 32-bit windows, please delete folder of C:¥Program Files¥Zulu. (It will be the folder

where manual installation was performed when Zulu was used before.)

The description of system environment variables path setting is no longer necessary, delete the

description if it is not necessary for other purposes.

3. About the install version of AdoptOpenJDK and IcedTea-Web

Please install the latest verified versions of AdoptOpenJDK and IcedTea package. The latest version

will be described in Chapter 4. Please check before downloading the package.

4. Case of using the Video Redirection start tool

For machine using the previously released main unit FW shown below, use the start tool (Video

Redirection start tool) to use Video Redirection. When using this tool, please install the

AdoptOpenJDK for 32-bit MSI module, even if the client PC system type is Windows 64-bit operating

system.

Firmware version

Java package used for installation

Series

FW version

PRIMEQUEST 2000

series

BA18112, BB18111,

BC18111 or earlier

AdoptOpenJDK 32-bit version MSI module

(For starting Video Redirection, refer to the method for

starting up with main unit firmware version BA18112,

BB18111, BC18111 or earlier in Chapter 3.2.1.)

PRIMEQUEST 3000

Enterprise model

PA18112 or earlier

AdoptOpenJDK 32-bit version MSI module

(For details on starting Video Redirection, see the

Chapter 3.3.1, " method for starting with the main

firmware version PA18112 or earlier ")

11

Firmware version

Java package used for installation

Series

FW version

PRIMEQUEST 3000

Business model

1.70Q or earlier

(*)

AdoptOpenJDK 32-bit version MSI module

(For details on starting Video Redirection, see the

Chapter 3.4.1, "method for starting with iRMC Firmware

Version 1.70Q or Earlier.")

When starting the Video redirection on the above machine of FW version, Client PC needs installing

AdoptOpenJDK (32 bit). Even if IcedTea-Web is installed, there is no problem in operation.

12

Chapter 2.2.1 How to install AdoptOpenJDK

The following is an example of accessing the Download Site of AdoptOpenJDK, downloading the MSI

module corresponding to the system type (32bit version or 64bit version) of each client PC from the Archive

page, and installing it.

The AdoptOpenJDK package that should be used is OpenJDK 8(LTS) and the HotSpot JVM’s MSI.

The following is an example of OpenJDK with Hotspot 8.0.212.04 (jdk8u212-b04). (If you have installed

the previous AdoptOpenJDK, please uninstall the old AdoptOpenJDK from "Programs and Features" of

the control panel.)

[Steps]

Step 1. Access to the AdoptOpenJDK Download site.

Step 2. Check OpenJDK 8 (LTS) in Choose a Version.

Step 3. Check HotSpot in Choose a JVM.

Step 4. Select the above, and click “Release Archive & Nightly Builds”

13

Step 5. Select and download the MSI module corresponding to the client system type (32 bit or 64 bit).

- If system type is 64 bit Windows, click and download windows x64 JDK (*1).

(OpenJDK8U-jdk_x64_windows_hotspot_8u212b04.msi will be downloaded.)

- If system type is 32 bit Windows, click and download windows x32 JDJ (*2).

(OpenJDK8U-jdk_x86-32_windows_hotspot_8u212b04.msi will be downloaded.)

(*2)

(*1)

14

Step 6. Install OpenJDK using the downloaded MSI module.

(The following is an example installer for a 64-bit client PC.)

- Execute MSI module and Click “next” in setup wizard.

- After reading the license agreement, check "I accept the terms of the license agreement" and click

"Next."

15

- Click “Next”.

- Click “Install”.

16

- Click “Finish”

17

Chapter 2.2.2 How to install IcedTea-Web

The following is an example of accessing the Download Site of IcedTea-Web, downloading the MSI

module or ZIP module corresponding to the system type (32bit or 64bit) of each client PC from the

Archive page, and installing it.

- 64-bit OS Windows: download MSI module.

(Index of /download/icedtea-web-binaries/1.8/windows/itw-installer.msi)

- 32-bit OS Windows: download ZIP module.

(Index of /download/icedtea-web-binaries/1.7.2/windows/icedtea-web-1.7.2.win.bin.zip)

*If you use 32-bit OS, select the 1.8 version ZIP file instead of the 1.7.2 version.

[Steps]

Step 1. Access to the download site.

Step 2. Select and download the MSI or ZIP module that your client system type (32 bit or 64 bit).

- If system type is 64-bit Windows, click and download the msi module.

(itw-installer.msi)

Download blow the 1.8 version Windows MSI module.

18

- If system type is 32 bit Windows, click and download the zip module.

(icedtea-web-1.7.2.win.bin.zip)

Download blow the 1.7.2 version Windows ZIP module (Cannot use 1.8 version Windows ZIP).

Step 3. Install the Icedtea-web using the downloaded MSI or ZIP module.

If system type is 64-bit Windows, see Step 4.

If system type is 32-bit Windows, see flowing chapter.

➢ Windows7 (32-bit): Chapter 2.2.5

➢ Windows10 (32-bit): Chapter 2.2.6

Step 4. If system type is 64-bit windows, install Icedtea-web using MSI module (installer).

(The following is an example of the version 1.8 itw-installer.msi installer with 64-bit Windows client

PC.)

- Click “next” in Setup Wizard.

19

- After reading the license agreement, check "I accept the terms of the license agreement" and

click "Next."

- Click “Next”.

20

- Click “Install”.

- Click “Finish”.

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