IBM SAN32M1 Installation and Service Manual

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IBM TotalStorage SAN32M1 Switch
Installation and Service Manual
GC26-7665-01

IBM TotalStorage SAN32M1 Switch
Installation and Service Manual
GC26-7665-01

Second Edition (February 2005)
The following paragraph does not apply to any country (or region) where such provisions are inconsistent with local
law.
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© Copyright International Business Machines Corporation 2005. All rights reserved.
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with IBM Corp.
© Copyright IBM Corp. 2005 iii
Contents
Chapter 1 General information
Switch description ...............................................................................1
Switch management.....................................................................2
Error-Detection, reporting, and serviceability features...........5
Zoning feature...............................................................................7
Multiswitch fabrics.......................................................................7
Switch specifications ...........................................................................9
Management server....................................................................11
Ethernet hub (optional)..............................................................13
SANpilot interface......................................................................13
Maintenance approach......................................................................14
Remote workstation configurations................................................15
Minimum remote console hardware specifications...............17
Field-replaceable units ......................................................................18
SFP transceivers ..........................................................................20
Cooling fans.................................................................................21
Power supplies............................................................................21
Connectors and indicators................................................................21
Initial Machine load button.......................................................22
Ethernet LAN connector............................................................22
Power and system error LEDs ..................................................22
FRU status LEDs.........................................................................23
Maintenance port........................................................................23
Software diagnostic features ............................................................23
SAN management application..................................................24
Element manager description .........................................................25
Using the Element Manager.............................................................28
Using dialog boxes ....................................................................28
Keyboard navigation..................................................................28
Hardware view ...........................................................................29
Window layout and function....................................................29
Closing the Element Manager...................................................44
SANpilot diagnostics .................................................................45
SNMP trap message support ....................................................46
E-Mail and call-home support ..................................................47
Tools and test equipment..................................................................47
Tools supplied with the switch.................................................48
Tools supplied by service personnel........................................49
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Chapter 2 Installation tasks
Factory defaults ..........................................................................51
Installation options............................................................................ 54
Summary of installation tasks.......................................................... 55
Task 1: Verify installation requirements ......................................... 56
Task 2: Unpack, inspect, and install the Ethernet hub (optional)57
Unpack and inspect the Ethernet hub ..................................... 58
Desktop installation ................................................................... 58
Rack-Mount installation ............................................................ 60
Task 3: Unpack, inspect, and install the switch.............................62
Unpack and inspect the switch.................................................62
Desktop installation ................................................................... 63
Rack-Mount installation ............................................................ 64
Task 4: Configure network information .........................................64
Task 5: LAN-Connect the switch ..................................................... 71
Task 6: Unpack, inspect, and install the management server...... 71
Task 7: Configure management server password and network
addresses............................................................................................. 75
Configure Password...................................................................76
Configure private LAN addresses ...........................................77
Configure public LAN Addresses (optional) .........................78
Task 8: Configure management server information.....................80
Access the management server desktop ................................. 80
Configure management server names.....................................82
Configure gateway and DNS server addresses ..................... 85
Task 9: Configure Windows 2000 users..........................................88
Change default administrator password ................................89
Add a new user........................................................................... 90
Change user properties..............................................................92
Task 10: Set management server date and time ............................94
Task 11: Configure the call-home feature (optional)..................... 96
Task 12: Assign user names and passwords .................................. 97
Task 13: Configure the switch to the management application 101
Task 14: Record or verify management server restore information
103
Task 15: Verify switch-to-management server communication 105
Task 16: Configure PFE Key (optional).........................................106
Task 17: Configure management server (optional)..................... 109
Configure OSMS....................................................................... 109
Installation................................................................................. 109
Configure FMS.......................................................................... 110
SANtegrity™binding features................................................ 112
Fabric binding ........................................................................... 112
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Contents
Switch binding...........................................................................113
Flexport..............................................................................................119
Open trunking ..................................................................................119
Open trunking log.....................................................................124
Task 18: Set switch date and time ..................................................124
Set date and time manually.....................................................125
Periodically synchronize date and time ................................126
Task 19: Configure SAN32M1 Element Manager applications 126
Configure switch identification ..............................................127
Task 20: Configure switch operating parameters........................128
Switch parameters.....................................................................129
Task 21: Configure fabric operating parameters..........................131
Fabric parameters......................................................................132
Configure ports (open systems mode)...................................134
Configure ports (FICON mode)..............................................136
Configure port addresses (FICON mode) .............................138
Configure SNMP trap message recipients ............................141
Configure and enable E-mail notification .............................142
Configure and enable Ethernet events...................................143
Configure and enable call-home event notification.............144
Configure threshold alerts.......................................................145
Procedures..................................................................................146
Task 22: Configure open trunking .................................................152
Task 23: Test remote notification (optional)..................................152
Task 24: Back up configuration data..............................................153
Task 25: Configure the switch from the SANpilot Interface
(optional) ...........................................................................................157
Configure switch ports.............................................................159
Configure switch identification ..............................................161
Configure date and time ..........................................................162
Configure operating parameters.............................................163
Configure fabric parameters....................................................165
Configure Network Information ............................................168
Configure SNMP.......................................................................170
Enable or Disable the CLI ........................................................172
Enable or Disable Host Control ..............................................173
Configure User Rights..............................................................174
Configure Port Binding............................................................176
Configure Switch Binding .......................................................177
Configure Fabric Binding ........................................................178
Enable or Disable Enterprise Fabric Mode............................180
Configure OpenTrunking ........................................................181
Install PFE Keys (Optional) .....................................................184
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Task 26: Cable Fibre Channel Ports...............................................186
Task 27: Connect Switch to a Fabric Director (Optional) ........... 187
Chapter 3 Diagnostics
Maintenance analysis procedures .................................................191
Factory defaults ........................................................................191
Quick start .................................................................................191
MAP 0000: Start MAP ..................................................................... 195
MAP 0100: power distribution analysis ....................................... 218
MAP 0200: POST, reset, or IPL failure analysis........................... 224
MAP 0300: console application problem determination............226
MAP 0400: loss of console communication..................................235
MAP 0500: fan and CTP card failure analysis ............................. 256
MAP 0600: port failure and link incident analysis...................... 261
MAP 0700: fabric, ISL, and segmented port problem
determination................................................................................... 281
MAP 0800: server hardware problem determination................. 297
Chapter 4 Repair information
Factory defaults ........................................................................305
Procedural notes ..............................................................................306
Using log information.....................................................................307
EFC audit log............................................................................. 308
EFC event log ............................................................................ 308
EFC session log ......................................................................... 309
EFC product status log ............................................................ 309
EFC fabric log............................................................................ 310
Audit log.................................................................................... 311
Event log.................................................................................... 311
Hardware log ............................................................................ 312
Link incident log....................................................................... 314
Threshold alert log ...................................................................315
SANpilot logs............................................................................318
Using views ......................................................................................320
Port list view ............................................................................. 320
FRU list view ....................................................................................322
Node list view ...........................................................................324
Performance view..................................................................... 325
Zone set view ............................................................................325
Performing port diagnostics .......................................................... 327
Port LEDs................................................................................... 327
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Contents
Hardware view..........................................................................328
Performance view .....................................................................332
Perform loopback tests.............................................................334
Perform channel wrap test.......................................................338
Swapping ports.................................................................................339
Collecting maintenance data ..........................................................340
SANpilot interface ....................................................................341
EFC server..................................................................................343
Clean fiber-optic components ........................................................345
Power-On procedure .......................................................................346
Power-Off procedure .......................................................................347
Reset or IPL the switch....................................................................347
Reset the switch.........................................................................348
IPL the switch............................................................................349
Set the switch online or offline.......................................................349
Set online state...........................................................................350
Set offline state...........................................................................350
Block and unblock ports..................................................................351
Block a port ................................................................................351
Unblock a port...........................................................................352
Manage firmware versions .............................................................353
Determine a switch firmware version....................................353
Add a firmware version...........................................................354
Modify a firmware version description.................................357
Delete a firmware version........................................................358
Download a firmware version to a switch ............................358
Manage configuration data.............................................................361
Back up the configuration........................................................362
Restore the configuration.........................................................363
Reset configuration data ..........................................................364
Install or upgrade software.............................................................365
Chapter 5 FRU removal and replacement
Remove and replace FRUs..............................................................369
FRUs............................................................................................369
Procedural notes........................................................................369
RRP: SFP transceiver........................................................................370
Removal......................................................................................370
Replacement...............................................................................371
RRP: power supply ..........................................................................372
Removal......................................................................................372
Replacement...............................................................................373
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RRP: cooling fan FRU...................................................................... 374
Removal ..................................................................................... 374
Replacement.............................................................................. 375
RRP: CTP card - switch replacement ............................................376
Replacing a failed switch.........................................................376
Chapter 6 Illustrated parts breakdown
Front-Accessible FRUs .................................................................... 379
Rear-Accessible FRUs...................................................................... 380
Power plugs and receptacles..........................................................382
Miscellaneous parts.........................................................................385
Appendix A Messages
Element Manager messages ..........................................................387
A.................................................................................................. 387
C .................................................................................................. 389
D.................................................................................................. 399
E................................................................................................... 400
F................................................................................................... 402
I.................................................................................................... 404
L................................................................................................... 410
M .................................................................................................410
N.................................................................................................. 411
O.................................................................................................. 412
P................................................................................................... 412
R .................................................................................................. 414
S................................................................................................... 414
T................................................................................................... 416
U.................................................................................................. 421
Y .................................................................................................. 421
Appendix B Event code tables
System events (000 through 199) .................................................. 425
Power supply events (200 through 299) ......................................443
Fan module events (300 through 399) .......................................... 448
CTP card events (400 through 499) ..............................................454
Port module events (500 through 599) .........................................468
MPC module events (600 through 699) .......................................489
CMM module events (800 through 899) ...................................... 495
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Contents
Appendix C Restore EFC servers
Requirements ...................................................................................501
Restore EFC server procedure .......................................................502
Appendix D Consolidating EFC servers in a multiswitch fabric
Overview...........................................................................................506
Required EFC manager version..............................................508
IP address assignment..............................................................509
Consolidating EFC servers .............................................................511
Common steps for all configurations.....................................511
Private LAN connection...........................................................516
Private and public LAN connection.......................................519
Reconfiguring a client PC after an EFC server failure................521
Notices ..........................................................................................................................523
Trademarks........................................................................................524
Electronic emission notices, certifications, other notices (replace
as appropriate-below are typical statements included in most
books).................................................................................................525
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© Copyright IBM Corp. 2005 xi
Figures
1 Out-of-Band product management ............................................................... 4
2 Management server ....................................................................................... 12
3 24-Port Ethernet hub ...................................................................................... 13
4 Typical network configuration (one Ethernet connection) ..................... 16
5 Typical network configuration (two Ethernet connections) ................... 17
6 Switch (front view) ....................................................................................... 19
7 Switch (rear view) ......................................................................................... 20
8 Multimode and Singlemode wrap plugs ................................................... 48
9 Fiber-Optic protective plug ........................................................................... 48
10 Null modem cable .......................................................................................... 49
11 Stacked Ethernet hubs ................................................................................... 59
12 Patch cable and MDI selector configuration .............................................. 60
13 Mounting bracket installation (Ethernet hub) ........................................... 61
14 Rack installation (Ethernet hub) ................................................................... 61
15 Connection description dialog box .............................................................. 67
16 Connect to dialog box .................................................................................... 67
17 COMn (COM1 or COM2) dialog box .......................................................... 68
18 Hyperterminal window ................................................................................. 69
19 Disconnect confirmation message box ........................................................ 70
20 Save session device confirmation box ......................................................... 70
21 1U management server connections ............................................................ 73
22 LCD panel during boot sequence ................................................................ 74
23 LCD panel (password entry) ........................................................................ 76
24 LCD panel (new password) .......................................................................... 76
25 LCD panel (save change) .............................................................................. 76
26 LCD panel (password entry) ........................................................................ 77
27 LCD panel (LAN 2 IP address) .................................................................... 77
28 LCD panel (save change) .............................................................................. 77
29 LCD panel (LAN 2 subnet mask) ................................................................. 78
30 LCD panel (save change) .............................................................................. 78
31 LCD panel (password entry) ........................................................................ 78
32 LCD panel (LAN 1 IP address) .................................................................... 79
33 LCD panel (save change) .............................................................................. 79
34 LCD Panel (LAN 1 subnet mask) ................................................................. 79
35 LCD panel (save change) .............................................................................. 79
36 VNC authentication screen ........................................................................... 81
37 Welcome to windows dialog box ................................................................. 81
38 Log on to windows dialog box ..................................................................... 82
39 SANavigator log in or EFCM log in dialog box ......................................... 82
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40 Control panel window .................................................................................. 83
41 System properties dialog box (network identification tab) ..................... 84
42 Identification Changes Dialog Box .............................................................. 84
43 Network and dial-up connections window ............................................... 85
44 Local area connection 2 status dialog box .................................................. 86
45 Local area connection 2 properties dialog box .......................................... 86
46 Internet Protocol (TCP/IP) properties dialog box .................................... 87
47 Users and passwords dialog box ................................................................. 88
48 Windows security dialog box ....................................................................... 89
49 Change password dialog box ....................................................................... 90
50 Add new user wizard (first window) ......................................................... 91
51 Add New User Wizard (Second Window) ................................................. 91
52 Add new user wizard (third window) ........................................................ 92
53 EFCSERVER\srvacc properties dialog box (general tab) ........................ 93
54 EFCSERVER\srvacc properties dialog box (group membership tab) ... 93
55 Date/Time properties dialog box ................................................................ 95
56 Date/Time properties dialog box, time zone ............................................. 95
57 Call Home configuration dialog box ........................................................... 97
58 Main window (SANavigator or EFCM) ...................................................... 98
59 SANavigator or EFCM server users dialog box ........................................ 99
60 Add user dialog box ...................................................................................... 99
61 Discover setup dialog box ........................................................................... 101
62 Domain Information Dialog Box (IP Address Page) ............................... 102
63 System properties dialog box (general tab) .............................................. 104
64 Switch hardware view ................................................................................. 106
65 Configure feature key dialog box .............................................................. 107
66 New feature key dialog box ........................................................................ 107
67 Enable feature key dialog box .................................................................... 108
68 Warning dialog box ..................................................................................... 108
69 Configure open systems management server dialog box ...................... 110
70 Configure FICON management server dialog box ................................. 111
71 Switch binding state change dialog box ................................................... 115
72 Switch binding membership list dialog box ............................................ 116
73 Configure open trunking dialog box ......................................................... 120
74 Open trunking log ........................................................................................ 124
75 Configure Date and Time Dialog Box ....................................................... 125
76 Date and Time Synced Dialog Box ............................................................ 126
77 Configure identification dialog box .......................................................... 127
78 Configure switch parameters dialog box ................................................. 129
79 Configure fabric parameters dialog box ................................................... 132
80 Configure ports dialog box (open systems management style) ............ 135
81 Configure ports dialog box (FICON management style) ....................... 137
82 Configure addresses - active dialog box ................................................... 139
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Figures
83 Save address configuration as dialog box ................................................. 140
84 Configure SNMP dialog box ....................................................................... 141
85 Configure E-Mail dialog box ....................................................................... 142
86 Configure Ethernet events dialog box ....................................................... 144
87 Configure call home event notification dialog box ................................. 144
88 Configure threshold alerts dialog box ....................................................... 146
89 New threshold alerts dialog box - first screen .......................................... 147
90 New threshold alerts dialog box - second screen .................................... 148
91 New threshold alerts dialog box - third screen ........................................ 149
92 New threshold alerts dialog box - summary screen ................................ 150
93 Configure threshold alerts dialog box - alerts activated ......................... 150
94 Test remote notification dialog box ........................................................... 153
95 Call-Home Information Dialog Box ........................................................... 153
96 Shut down windows dialog box ................................................................. 155
97 TightVNC network error message ............................................................. 155
98 Enter network password dialog box .......................................................... 158
99 View Panel (Switch Page) ............................................................................ 159
100 Configure panel (ports page) ...................................................................... 160
101 Configure panel (switch page with identification tab) ........................... 162
102 Configure panel (switch page with date/time tab) ................................. 163
103 Configure panel (switch page with parameters tab) ............................... 164
104 Configure panel (switch page with fabric parameters tab) .................... 166
105 Configure Panel (Switch Page with Network Tab) ................................. 169
106 Network Information Message Box ........................................................... 169
107 Configure Panel (Management Page with SNMP Tab) .......................... 171
108 Configure Panel (Management Page with CLI Tab) ............................... 173
109 Configure Panel (Management Page with OSMS Tab) ........................... 174
110 Configure Panel (Security Page with User Rights Tab) .......................... 175
111 Configure Panel (Security Page with Port Binding Tab) ........................ 176
112 Configure Panel (Security Page with Switch Binding Tab) .................... 177
113 Configure Panel (Security Page with Fabric Binding Tab) ..................... 179
114 Configure Panel (Security Page with EFM Tab) ...................................... 181
115 Configure Panel (Performance Page with OpenTrunking Tab) ............ 182
116 Operations Panel (Feature Installation Tab) ............................................. 185
117 Port Properties Dialog Box .......................................................................... 188
118 Shut Down Windows Dialog Box .............................................................. 198
119 LCD panel during boot sequence ............................................................... 199
120 EFC manager product view ........................................................................ 200
121 Port properties dialog box ........................................................................... 204
122 Link incident log ........................................................................................... 206
123 Event log ........................................................................................................ 207
124 Username and Password Required Dialog Box ....................................... 211
125 SANpilot view panel - switch view ........................................................... 212
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126 SANpilot port properties tab ...................................................................... 214
127 Windows Security Dialog Box ................................................................... 226
128 Windows task manager dialog box (applications page) ........................ 227
129 Shut down windows dialog box ................................................................ 228
130 LCD panel during boot sequence .............................................................. 228
131 EFC manager login dialog box ................................................................... 229
132 Dr. Watson for Windows 2000 dialog box ............................................... 232
133 LCD panel during boot sequence .............................................................. 233
134 EFC manager login dialog box ................................................................... 235
135 EFC management services window .......................................................... 237
136 EFC manager login dialog box ................................................................... 238
137 Interconnecting multiple hubs ................................................................... 241
138 LCD panel (LAN 2 IP address) .................................................................. 245
139 Connection description dialog box ............................................................ 246
140 Connect to dialog box .................................................................................. 247
141 COMn dialog box (COM1 or COM2) ........................................................ 247
142 Hyperterminal window - configuration information ............................. 248
143 Disconnect verification message box ........................................................ 249
144 Save session device verification message box .......................................... 249
145 Modify network address dialog box ......................................................... 250
146 New product dialog box ............................................................................. 250
147 Connection description dialog box ............................................................ 253
148 Connect-To dialog box ................................................................................ 254
149 COMn dialog box (COM1 or COM2) ........................................................ 254
150 Hyperterminal window - event log ........................................................... 255
151 Disconnect verification message ................................................................ 256
152 Save session device verification message ................................................. 256
153 Configure ports dialog box ......................................................................... 270
154 Configure fabric parameters dialog box ................................................... 271
155 Fabric binding dialog box (first) ................................................................ 274
156 Switch binding - state change dialog box ................................................. 274
157 Fabric binding dialog box (second) ........................................................... 275
158 Fabric binding dialog box (third) ............................................................... 276
159 Switch binding - membership list dialog box .......................................... 277
160 Clear link incident alert(s) dialog box ....................................................... 278
161 Port properties dialog box .......................................................................... 283
162 Configure fabric parameters dialog box ................................................... 287
163 Configure switch parameters dialog box ................................................. 288
164 Active zone set view .................................................................................... 289
165 Configure fabric parameters dialog box ................................................... 293
166 Windows 2000 task manager dialog box - performance ........................ 299
167 Shut down windows dialog box ................................................................ 300
168 LCD panel during boot sequence .............................................................. 300
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Figures
169 EFC manager login dialog box ................................................................... 301
170 LCD panel during boot sequence ............................................................... 303
171 EFC event log ............................................................................................... 308
172 Product status log ........................................................................................ 310
173 Event log ....................................................................................................... 311
174 Hardware log ............................................................................................... 313
175 Link incident log .......................................................................................... 314
176 Threshold alert log ....................................................................................... 316
177 Open trunking log ........................................................................................ 318
178 Monitor panel (logs page) ........................................................................... 319
179 Port list view ................................................................................................. 321
180 FRU list view ................................................................................................. 323
181 Node list view .............................................................................................. 324
182 Zone sets view .............................................................................................. 326
183 Hardware view ............................................................................................ 328
184 Port properties dialog box ........................................................................... 329
185 Performance view ........................................................................................ 332
186 Port diagnostics dialog box ........................................................................ 335
187 Channel wrap on for port n dialog box .................................................... 339
188 Swap ports dialog box ................................................................................ 340
189 Operations panel (maintenance page with dump retrieval tab) ........... 341
190 Save as dialog box ........................................................................................ 342
191 Download complete dialog box ................................................................. 343
192 Save data collection dialog box .................................................................. 344
193 Data collection dialog box ........................................................................... 345
194 Clean fiber-optic components ..................................................................... 346
195 Front-Accessible FRUs ................................................................................ 380
196 Rear-Accessible FRUs ................................................................................. 381
197 Power plugs and receptacles ...................................................................... 382
198 Miscellaneous Parts ...................................................................................... 385
199 EFC Server consolidation (private LAN Connection only) ................... 507
200 EFC server consolidation (private and public LAN connections) ........ 508
201 IP addresses in a multiswitch environment ............................................ 510
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© Copyright IBM Corp. 2005 xvii
Tables
1 Status symbols ................................................................................................ 28
2 Operating bar and switch status .................................................................. 43
3 Factory-Set defaults (switch) ........................................................................ 51
4 Factory-Set defaults (management server) ................................................. 51
5 Defaults for reset configuration (switch) .................................................... 52
6 Installation task summary ............................................................................. 55
7 Switch Operational States and Symbols ................................................... 105
8 Factory-Set defaults ...................................................................................... 191
9 MAP summary ............................................................................................. 192
10 Event Codes versus maintenance action ................................................... 192
11 Port operational states and actions (SANpilot) ....................................... 265
12 Port operational and LED states (EFC Server) ......................................... 266
13 Bytes 8 through 11 failure reasons and actions ........................................ 295
14 Factory-Set Defaults ..................................................................................... 306
15 ESD requirements ......................................................................................... 369
16 Front-Accessible FRU parts list .................................................................. 380
17 Rear-Accessible FRU parts list .................................................................... 381
18 Power cord and receptacle list ................................................................... 383
19 Miscellaneous parts list ............................................................................... 385
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