Lucent Technologies MERLIN LEGEND Feature Reference

Brand: Lucent Technologies

Model: MERLIN LEGEND

Type: Feature Reference

This manual is also suitable for

MERLIN LEGEND Release 6.1

555-661-110

Comcode 108289000

Issue 1

August 1998

MERLIN LEGEND

Communications System

Release 6.1

Feature Reference

1998, Lucent TechnologiesDocument 555-661-110

All Rights ReservedComcode 108289000

Printed in USAAugust 1998

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is

subject to change. See Appendix A, “Customer Support Information,” for important information.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s

employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your

telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment to prevent

unauthorized use. The System Manager is also responsible for reading all installation, instruction, and system programming documents provided

with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.

Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication

services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau-

thorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information.”

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may

cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in

which case the user will be required to correct the interference at his own expense. For further FCC information, see Appendix A, “Customer

Support Information.”

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian

Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A

préscrites dans le règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Trademarks

5ESS, AUDIX, DEFINITY, HackerTracker, CONVERSANT, Lucent Technologies Attendant, Fax Attendant System, MERLIN, MERLIN

LEGEND, MERLIN MAIL, MERLIN PFC, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, PassageWay, PARTNER,

and Voice Power are registered trademarks and 4ESS, Intuity, Lucent Technologies, MLX-5, MLX-5D, and ExpressRoute 1000 are trademarks

of Lucent Technologies in the US and other countries. NetPROTECT is a service mark of Lucent Technologies in the US and other countries.

Supra, StarSet, and Mirage are registered trademarks of Plantronics, Inc.

MEGACOM, ACCUNET, AT&T, Magic on Hold, and MultiQuest are registered trademarks of AT&T.

Pipeline is a trademark of Ascend Communications, Inc.

Intel and Pentium are registered trademarks of Intel Corporation.

PagePac is a registered trademark and PagePal a trademark of DRACON, a division of Harris Corporation.

UNIX is a registered trademark of UNIX System Laboratories, Inc

NORTEL is a registered trademark and DMS a trademark of Northern Telecom.

MCI, Prism, and Vnet are registered trademarks of MCI Communications Corp.

Apple and Macintosh are registered trademarks of Apple Computer, Inc.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

Ordering Information

For more information about Lucent Technologies documents, refer to the section entitled ‘‘

Related Documents’’ on page xlix.

Support Telephone Number

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at

1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system.

Consultation charges may apply. Outside the continental US, contact your local Lucent Technologies authorized representative.

Lucent Technologies Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call BCS National Service Assistance Center at

1 800 628-2888.

Year 2000 Compliance

The MERLIN LEGEND Communications System is certified to be Year 2000 compliant. Additional information on this certification, and other

issues regarding Year 2000 compliance, is available online at http://www.lucent.com/enterprise/sig/yr2000.

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in Appendix A,

“Customer Support Information.”

Call: BCS Publications Center

Voice 1 800 457-1235 International Voice 317-322-6791

Fax 1 800 457-1764 International Fax 317-322-6699

Write: BCS Publications Center

2855 North Franklin Road

Indianapolis, IN 46219-1385

Order: Document No. 555-661-110

Comcode: 108289000

Issue 1, August 1998

MERLIN LEGEND Communications System Release 6.1

Feature Reference

555-661-110

Issue 1

August 1998

Contents

Page iii

Contents

IMPORTANT SAFETY INSTRUCTIONS xix

New Features and Enhancements xxi

■ Release 6.1 Enhancements

(August 1998) xxi

Prior Releases: Features and Enhancements xxv

■ Release 6.0 Enhancements

(February 1998) xxv

■ Release 5.0 Enhancements (June 1997) xxix

■ Release 4.2 Enhancements (June 1997) xxxiv

■ Release 4.1 Enhancements (June 1997) xxxvii

■ Release 4.0 Enhancements

(March 1996) xxxix

■ Release 3.1 Enhancements

(March 1996) xlii

About This Book xlv

■ Intended Audience xlv

■ How to Use This Book xlv

■ Terms and Conventions Used xlvii

■ Security xlviii

■ Related Documents xlix

■ How to Comment on This Book l

MERLIN LEGEND Communications System Release 6.1

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Contents

Page iv

Features 1

■ Index of Feature Names 2

■ Index to Features by Activity 15

■ Account Code Entry/Forced Account Code Entry 27

■ Alarm 32

■ Alarm Clock 34

■ Allowed/Disallowed Lists 36

■ Authorization Code 43

■ Auto Answer All 49

■ Auto Answer Intercom 52

■ Auto Dial 54

■ Automatic Line Selection and

Ringing/Idle Line Preference 60

■ Automatic Maintenance Busy 66

■ Automatic Route Selection 68

■ Barge-In 84

■ Basic Rate Interface (BRI) 88

■ Call Waiting 98

■ Callback 103

■ Caller ID 111

■ Calling Restrictions 117

■ Camp-On 124

■ Centralized Voice Messaging 128

■ Centrex Operation 129

■ Conference 141

■ Coverage 152

■ CTI (Computer Telephony Integration) Link 187

■ Digital Data Calls 200

■ Direct-Line Console 208

■ Direct Station Selector 217

■ Direct Voice Mail 237

■ Directories 240

■ Display 247

■ Do Not Disturb 275

■ Extension Status 280

■ Fax Extension 286

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Contents

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■ Forward and Follow Me 289

■ Group Calling 312

■ Headset Options 343

■ Hold 350

■ HotLine 359

■ Inside Dial Tone 363

■ Inspect 364

■ Integrated Administration 367

■ Labeling 400

■ Language Choice 405

■ Last Number Dial 409

■ Line Request 413

■ Messaging 415

■ Microphone Disable 429

■ Multi-Function Module 431

■ Music On Hold 438

■ Night Service 442

■ Paging 453

■ Park 461

■ Personal Lines 466

■ Pickup 475

■ Pools 481

■ Power-Failure Transfer 488

■ Primary Rate Interface (PRI) and T1 489

■ Privacy 532

■ Programming 535

■ Queued Call Console (QCC) 543

■ Recall/Timed Flash 567

■ Reminder Service 574

■ Remote Access 578

■ Ringing Options 593

■ Saved Number Dial 601

■ Second Dial Tone Timer 605

■ Service Observing 607

■ Signal/Notify 621

■ Speed Dial 624

■ Station Message Detail Recording (SMDR) 631

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Contents

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■ System Access/Intercom Buttons 648

■ System Renumbering 659

■ Tandem Switching 671

■ Timer 684

■ Toll Type 685

■ Touch-Tone or Rotary Signaling 687

■ Transfer 693

■ Uniform Dial Plan Features 710

■ Voice Announce to Busy 725

■ Volume 728

A Customer Support Information A-1

■ Support Telephone Number A-1

■ Federal Communications Commission

(FCC) Electromagnetic

Interference Information A-1

■ Canadian Department of Communications (DOC)

Interference Information A-2

■ FCC Notification and Repair Information A-2

■ Installation and Operational Procedures A-3

■ DOC Notification and Repair Information A-5

■ Renseignements sur la notification du

ministère des Communications A-6

■ Security of Your System: Preventing Toll Fraud A-8

■ Toll Fraud Prevention A-9

■ Other Security Hints A-15

■ Limited Warranty and Limitation of Liability A-18

■ Remote Administration and Maintenance A-20

MERLIN LEGEND Communications System Release 6.1

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Contents

Page vii

B Features and Planning Forms B-1

C System Features C-1

D General Feature Use and Telephone Programming D-1

■ General Feature Use Information D-1

■ Telephone and Operator Features D-3

■ Telephone Programming D-13

E System Programming Menu Hierarchy E-1

F Sample Reports F-1

■ System Information Report F-6

■ Dial Plan Report F-7

■ Non-Local Dial Plan Report F-10

■ Label Information Report F-11

■ Tie Trunk Information Report F-12

■ DID Trunk Information Report F-12

■ GS/LS Trunk Information Report F-13

■ General Trunk Information Report F-13

■ DS1 Information Report F-14

■ PRI Information Report F-14

■ Remote Access (DISA) Information Report F-18

■ Operator Information Report F-19

■ Allowed Lists Report F-21

■ Access to Allowed Lists Report F-22

■ Disallowed Lists Report F-22

■ Access to Disallowed Lists Report F-23

MERLIN LEGEND Communications System Release 6.1

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Contents

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■ Automatic Route Selection Report F-23

■ Extension Directory Report F-24

■ System Directory Report F-25

■ Group Paging Report F-25

■ Extension Information Report F-25

■ Group Coverage Information Report F-27

■ Direct Group Calling Information Report F-28

■ Night Service Information Report F-29

■ Group Call Pickup Report F-30

■ Error Log Report F-30

■ Authorization Code Information Report F-31

■ BRI Information Report F-31

■ Switch 56 Data Information Report F-32

G Button Diagrams G-1

H Programming Special Characters H-1

■ Single-Line Telephones H-1

■ Analog Multiline Telephones H-2

■ MLX-10 and MLX-5 Nondisplay Telephones H-3

■ MLX Display Telephones H-4

I Applications I-1

■ Organization of Descriptions I-3

■ System Support for Applications I-3

■ Supported Printers I-5

■ PassageWay Direct Connection Solution I-6

■ Voice Messaging Systems I-8

■ MERLIN MAIL and MERLIN LEGEND Mail I-11

■ Messaging 2000 I-19

■ Lucent Technologies Attendant I-20

■ MERLIN LEGEND Enhanced Service Center I-24

MERLIN LEGEND Communications System Release 6.1

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Contents

Page ix

■ Call Accounting System I-25

■ Call Accounting Terminal I-28

■ Call Management System I-32

■ MERLIN LEGEND Reporter I-35

■ System Programming and Maintenance I-41

■ Integrated Solution II I-43

■ Integrated Solution III I-49

■ Intuity I-57

■ Group IV Fax I-58

■ MERLIN PFC Telephone I-59

■ Intuity CONVERSANT I-62

■ Picasso Still-Image Phone I-63

■ Videoconferencing I-65

■ ExpressRoute 1000 I-73

■ Ascend Pipeline 25Px/75Px I-75

GL Glossary GL-1

IN Index IN-1

MERLIN LEGEND Communications System Release 6.1

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Figures

Page xi

Figures

Features 1

1 ARS Table Selection 76

2 ARS Route Selection within a Table 77

3 Subpattern Selection 78

4 Full Centrex Service 131

5 Limited Centrex Service 132

6 Group Coverage Only or All Individual Coverage

Receivers Unavailable (Release 4.1 and Later

Systems Only) 167

7 Group Coverage Only or All Individual Coverage

Receivers Unavailable (Release 4.0 and

Prior Systems) 168

8 Individual (Primary and Secondary) and Group

Coverage Ringing Patterns (Release 4.1 and Later

Systems Only) 169

9 Individual (Primary and Secondary) and Group

Coverage Ringing Patterns (Release 4.0 and

Prior Systems) 170

10 Cover to Voice Mail with Escape to System Operator171

11 Primary Coverage 172

12 Phantom Calling Groups 174

13 Phantom Extensions 175

14 Coverage and Direct Voice Mail 176

15 Direct Station Selector 219

16 2-Line Display Home Screen 252

17 7-Line Display Home Screen 252

18 2-Line Display Menu Screen 253

19 7-Line Display Menu Screen 253

20 2-Line Display Inspect Screen for

Programmed Button 255

21 7-Line Display Inspect Screen for

Programmed Button 255

22 Application Switch Defaults Screens 377

23 Extension Directory Screen 380

24 AUDIX Voice Power and AUDIX Voice Power/Fax

Attendant User Screens 381

25 System Programming/Switch Admin Menu Screen 384

MERLIN LEGEND Communications System Release 6.1

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Figures

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26 System Programming/Switch Admin Form Screen 384

27 System Programming/Switch Admin Menu Screen 389

28 Automated Attendant Screen 389

29 Automated Attendant: Immediate Call-Handling

Screen 390

30 Automated Attendant: Delayed Call-Handling Screen391

31 Automated Attendant: Night Service Screen 392

32 Call Answer Screen 393

33 Fax Response Screen 394

34 Information Service Screen 395

35 Message Drop Screen 396

36 Voice Mail Screen 396

37 PRI Lines and B-Channel Groups 497

38 PRI Call Processing (Non-Tandem Only) 513

39 MLX-20L Telephone and DSS 538

40 System Programming Console Overlay 538

41 SPM Display 540

42 QCC Button Assignments 549

43 Sample SMDR Report in ISDN Format 634

44 2-Digit Numbering Plan 662

45 3-Digit Numbering Plan 663

46 Set Up Space Numbering Plan 665

G Button Diagrams G-1

47 MLX-20L and MLX-28D Telephone Button Diagram

(Hybrid/PBX Mode) G-1

48 MLX-16DP Telephone Button Diagram

(Hybrid/PBX Mode) G-2

49 MLX 5- and 10-Button Telephone Button Diagram

(Hybrid/PBX Mode) G-2

50 Analog Multiline Telephone Button Diagram

(Hybrid/PBX Mode) G-3

51 MLX-20L and MLX-28D Telephone Button Diagram

(Key and Behind Switch Modes) G-4

52 MLX-16DP Telephone Button Diagram

(Key and Behind Switch Modes) G-4

53 MLX 5- and 10-Button Telephone Button Diagram

(Key and Behind Switch Modes) G-5

MERLIN LEGEND Communications System Release 6.1

Feature Reference

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Figures

Page xiii

54 Analog Multiline Telephone Button Diagram

(Key and Behind Switch Modes) G-6

I Applications I-1

55 Call Accounting Terminal Basic I-29

56 Call Accounting Terminal Plus I-30

57 MERLIN PFC Telephone I-60

MERLIN LEGEND Communications System Release 6.1

Feature Reference

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Figures

Page xiv

MERLIN LEGEND Communications System Release 6.1

Feature Reference

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Issue 1

August 1998

Tables

Page xv

Tables

Features 1

1 Special Characters for Outside Auto Dial 55

2 Factory-Set Automatic Line Selection Sequence 62

3 Facility Restriction Levels 78

4 Ring Delays Affecting Coverage 156

5 Ring Timing Options 157

6 Ringing on Individual Coverage (Receiver) Buttons 158

7 Calls Eligible and Calls Ineligible for Coverage 161

8 Group Coverage Call Delivery Rules

(Release 4.1 and Later Systems) 165

9 Group Coverage Call Delivery Rules

(Release 4.0 and Prior Systems) 166

10 Results of Pressing DSS Button while Active on a

Call: DLC Position with One-Touch Hold 221

11 Results of Pressing DSS Button while Active on a

Call: DLC Position with One-Touch Transfer 222

12 Results of Pressing DSS Button while Active on a

Call: QCC Position 223

13 LED Meanings for Normal Call-Handling Operation 225

14 LED Meanings for Supervisor Operation without

Message Status Active 226

15 LED Meanings for Hotel Extension Status Operation

without Message Status Active 227

16 LED Meanings for Hotel Extension Status Operation

with Message Status Active 228

17 LED Meanings for Supervisor or Hotel Extension

Status Operation with Message Status Active 229

18 Call-Handling Displays 249

19 Feature Screen Options 254

20 Extension Status for Hotel Mode 282

21 Extension Status for Calling Group/CMS Mode 282

22 Forwarded Call Ringing 297

23 Eligibility of Calling Group Calls for Queue Control 318

24 Checking the Effectiveness of Delay Announcements 330

25 Database Reconciliation Rules 371

26 Screen-Labeled Function Keys for Integrated

Administration 374

MERLIN LEGEND Communications System Release 6.1

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Tables

Page xvi

27 Factory-Set Posted Messages and Their Codes 402

28 Message-Waiting Display Identifiers 420

29 Posted Messages 422

30 Call Types and Transfer Audible 439

31 Types of Pickup 476

32 Line Compensation Settings 506

33 Sample PRI Dial-Plan Routing Table 515

34 Sample Network Selection Table 518

35 Sample Special Services Selection Table 519

36 Sample Call-by-Call Services Table 520

37 Sample T1 Switched 56 Dial-Plan Routing Table 524

38 Features Available at Call Progress Stages 548

39 QCC Buttons 549

40 Remote Access Routing 584

41 Distinctive Ringing 596

42 Error Tones 609

43 Renumbering Extensions 666

44 System Requirements for TTRs 689

45 TTRs Required by Voice Messaging Systems/Auto

Attendants 689

46 TTRs Required for Primary Delay Announcement

Devices When Using Prompt-Based Overflow 690

47 TTRs Required for Secondary Delay Announcement

Devices When Using Prompt-Based Overflow 690

48 Modules with TTRs 691

D General Feature Use and Telephone ProgrammingD-1

49 Telephone and Operator Features D-4

50 Programming Analog Multiline Telephones D-14

51 Programming MLX-10 and MLX-5 Nondisplay

Telephones D-14

52 Programming MLX Telephones Using the Display D-15

53 Programming MDC 9000 and MDW 9000 Telephones D-17

MERLIN LEGEND Communications System Release 6.1

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Tables

Page xvii

F Sample Reports F-1

BA-1 Sample Report Pages F-1

54 System Reports F-3

H Programming Special Characters H-1

55 Special Characters for Single-Line Telephones H-1

56 Special Characters for Analog Multiline Telephones H-2

57 Special Characters for MLX-10 and MLX-5 Nondisplay

Telephones H-3

58 Special Characters for MLX Display Telephones H-4

I Applications I-1

59 Application Capacities and Mode s of Operation I-3

60 Applications Printers I-5

61 Ports Required for MERLIN MAIL and

MERLIN LEGEND Mail Voice Messaging Systems I-19

62 Lucent Technologies Attendants Required I-23

63 Programming Compatibility I-43

64 Voice Channels Required: IS II I-45

65 Voice Channels Required: IS III I-56

66 Data Channels Required I-57

MERLIN LEGEND Communications System Release 6.1

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Tables

Page xviii

MERLIN LEGEND Communications System Release 6.1

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IMPORTANT SAFETY INSTRUCTIONS

Page xix

IMPORTANT SAFETY INSTRUCTIONS

When installing telephone equipment, always follow basic safety precautions to

reduce the risk of fire, electrical shock, and injury to persons, including:

■ Read and understand all instructions.

■ Follow all warnings and instructions marked on or packed with the product.

■ Never install telephone wiring during a lightning storm.

■ Never install a telephone jack in a wet location unless the jack is

specifically designed for wet locations.

■ Never touch uninsulated telephone wires or terminals unless the telephone

wiring has been disconnected at the network interface.

■ Use caution when installing or modifying telephone lines.

■ Use only Lucent Technologies-manufactured MERLIN LEGEND

Communications System circuit modules, carrier assemblies, and power

units in the MERLIN LEGEND Communications System control unit.

■ Use only Lucent Technologies-recommended/approved MERLIN LEGEND

Communications System accessories.

■ If equipment connected to the analog extension modules (008, 408, 408

GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-MLX) is

to be used for in-range out-of-building (IROB) applications, IROB

protectors are required.

■ Do not install this product near water, for example, in a wet basement

location.

■ Do not overload wall outlets, as this can result in the risk of fire or electrical

shock.

■ The MERLIN LEGEND Communications System is equipped with a 3-wire

grounding-type plug with a third (grounding) pin. This plug will fit only into a

grounding-type power outlet. This is a safety feature. If you are unable to

insert the plug into the outlet, contact an electrician to replace the obsolete

outlet. Do not defeat the safety purpose of the grounding plug.

■ The MERLIN LEGEND Communications System requires a

supplementary ground.

The exclamation point in an equilateral triangle is

intended to alert the user to the presence of

important operating and maintenance (servicing)

instructions in the literature accompanying the

product.

MERLIN LEGEND Communications System Release 6.1

Feature Reference

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Issue 1

August 1998

IMPORTANT SAFETY INSTRUCTIONS

Page xx

■ Do not attach the power supply cord to building surfaces. Do not allow

anything to rest on the power cord. Do not locate this product where the

cord will be abused by persons walking on it.

■ Slots and openings in the module housings are provided for ventilation. To

protect this equipment from overheating, do not block these openings.

■ Never push objects of any kind into this product through module openings

or expansion slots, as they may touch dangerous voltage points or short

out parts, which could result in a risk of fire or electrical shock. Never spill

liquid of any kind on this product.

■ Unplug the product from the wall outlet before cleaning. Use a damp cloth

for cleaning. Do not use cleaners or aerosol cleaners.

■ Auxiliary equipment includes answering machines, alerts, modems, and

fax machines. To connect one of these devices, you must first have a Multi-

Function Module (MFM).

■ Do not operate telephones if chemical gas leakage is suspected in the

area. Use telephones located in some other safe area to report the trouble.

WARNING:

■

For your personal safety, DO NOT install an MFM yourself.

■

ONLY an authorized technician or dealer representative shall install, set

options, or repair an MFM.

■

To eliminate the risk of personal injury due to electrical shock, DO NOT

attempt to install or remove an MFM from your MLX telephone. Opening

or removing the module cover of your telephone may expose you to

dangerous voltages.

SAVE THESE INSTRUCTIONS

New Features and Enhancements

Page xxiRelease 6.1 Enhancements (August 1998)

MERLIN LEGEND Communications System Release 6.1

Feature Reference

555-661-110

Issue 1

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New Features and Enhancements

Release 6.1 Enhancements

(August 1998) 0

Release 6.1 includes all Release 6.0 functionality, plus the enhancements listed

below.

Private Networking 0

Release 6.1 enhances the functioning of the networked MERLIN LEGEND

Communications System in a number of ways:

■ Centralized Voice Messaging

■ Group Calling Enhancements

■ Transfer Redirect

■ Direct Station Selector

■ Call Forwarding

■ SMDR

■ Decrease in Call Set-Up Time

■ PRI Switch Type Test

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Lucent Technologies MERLIN LEGEND Feature Reference

Brand: Lucent Technologies

Model: MERLIN LEGEND

Type: Feature Reference

This manual is also suitable for

MERLIN LEGEND Release 6.1

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Lucent Technologies MERLIN LEGEND Feature Reference

This manual is also suitable for

Lucent Technologies MERLIN LEGEND Feature Reference

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