Lexmark 5000 Series User manual

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5000 and 5700 Color Jetprinter™

5770 Photo Jetprinter

Lexmark and Lexmark with diamond

design are trademarks of Lexmark

International, Inc., registered in the

United States and/or other countries.

• Table of Contents

•Index

• Safety and Notices

• Trademarks

• Start Diagnostics

• Manuals Menu

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Edition: October 2000

The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FORA PARTICULARPURPOSE. Some states donot

allow disclaimer of express or implied warranties in certain transactions, therefore, this

statement may not apply to you.

This publicationcould include technical inaccuracies or typographical errors. Changes are

periodically made to the information herein; these changes will be incorporated in later

editions. Improvements or changes in the products or the programs described may be

made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22/035-3, 740

New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. Lexmark may use or distribute

any of the information you supply in any way it believes appropriate without incurring any

obligation to you. You can purchase additional copies of publications related to this

product by calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United

States and/or other countries.

Color Jetprinter is a trademark of Lexmark International, Inc.

Other trademarks are the property of their respective owners.

©CopyrightLexmarkInternational,Inc.1998, 2000

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use,

duplication or disclosure by the Government is subject to restrictions as set forth in

subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at

DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,

Lexington, KY 40550.

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iii

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Preface................................................ix

SafetyInformation .......................................x

GeneralInformation....................................1-1

Models ...............................................1-1

Lights and Buttons (5770) ................................1-2

Operator Panel and Menu (5770) ...........................1-3

Resolution and Print Speed . . . ............................1-5

PowerConsumption.....................................1-5

Maintenance Approach ..................................1-5

Abbreviations ..........................................1-6

‘DiagnosticInformation.................................2-1

Start..................................................2-1

ErrorIndicatorTable ..................................2-2

Power-On Self Test (POST) Sequence ...................2-3

Power-On Self Test (POST) Sequence (5770) ..............2-3

POSTSymptomTable ................................2-4

SymptomTables .....................................2-5

ServiceChecks ........................................2-8

FirstPrintLineServiceCheck...........................2-8

Maintenance Station Service Check . . . ...................2-9

Operator Panel Service Check (5770). . ..................2-10

Operator Panel Display Service Check . ..................2-11

Paper Feed Service Check . ...........................2-12

Paper Path Service Check. . ...........................2-14

ParallelPortServiceCheck ...........................2-14

PhotoControllerServiceCheck ........................2-15

PowerServiceCheck ................................2-16

PrintQualityServiceCheck............................2-17

TransportServiceCheck..............................2-19

DiagnosticAids........................................3-1

Paper Pick Assembly Operation ............................3-1

EndofForms(EOF)Test .................................3-5

TestPage.............................................3-6

RepairInformation .....................................4-1

Handling ESD-Sensitive Parts. . ............................4-1

Adjustments ...........................................4-2

Table of Contents

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Removal Procedures . ....................................4-2

ReleasingPlasticLatches ..............................4-2

BaseAssemblyRemoval ...............................4-3

CarrierBeltRemoval ..................................4-3

CarrierFrameAssemblyRemoval ....................... 4-4

CarrierTransportMotorRemoval.........................4-4

Covers(Complete)Removal.............................4-5

Cover(Center)Removal................................4-6

EncoderCardRemoval................................ 4-6

EncoderStripRemoval.................................4-7

EOFFlagAssemblyandHolderRemoval ..................4-7

ExitDriveBeltRemoval................................ 4-8

ExitRollerRemoval ...................................4-8

GearPlateRemoval...................................4-9

GutterPadRemoval...................................4-9

LargeFeedRollRemoval...............................4-9

Maintenance Station Assembly Removal . .................4-10

Maintenance Wipers and Caps Removal . .................4-10

Mid-FrameAssemblyRemoval .........................4-10

Paper Feed Motor Removal . . ..........................4-11

Paper Pick Assembly Removal .........................4-11

PhotoControllerAssemblyRemoval .....................4-11

Printhead Cable and Cradle Removal . . . .................4-12

Printhead Carrier Assembly Removal . . . .................4-13

Printhead Rubber Backer Removal ......................4-14

Sheet Feeder Removal ...............................4-15

SmallFeedRollerRemoval ............................4-15

StarRollerRemoval ..................................4-15

SystemBoardRemoval............................... 4-15

ConnectorLocations....................................5-1

System Board Connectors (5000, 5700) ......................5-1

System Board Connectors (5770) .......................... 5-2

Photo Controller Board Connectors (5770) . . ................. 5-3

Preventive Maintenance .................................6-1

LubricationSpecifications .................................6-1

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PartsCatalog .........................................7-1

HowToUseThePartsCatalog ............................7-1

Covers ...............................................7-2

Frames...............................................7-4

Paper Feed ............................................7-6

Electronics.............................................7-8

Carrier ..............................................7-10

CarrierTransport ......................................7-12

Sheet Feeder .........................................7-14

Maintenance Station ....................................7-16

PhotoController .......................................7-18

Index.................................................X-1

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Preface vii

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Preface

This manual is divided into the following chapters:

1. General Information contains a general description of the

printer and the maintenance approach used to repair it. Special

tools and test equipment are listed in this chapter, as well as

general environmental and safety instructions.

2. Diagnostic Information contains an error indicator table,

symptom tables, and service checks used to isolate failing field

replaceable units (FRUs).

3. Diagnostic Aids contains tests and checks used to locate or

repeat symptoms of printer problems.

4. Repair Information provides instructions for making printer

adjustments and removing and installing FRUs.

5. Connector Locations uses illustrations to identify the

connector locations and test points on the printer.

6. Preventive Maintenance contains the lubrication specifications

and recommendations to prevent problems.

7. Parts Catalog contains illustrations and part numbers for

individual FRUs.

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Safety Information

• This product is designed, tested and approved to meet strict

global safety standards with the use of specific Lexmark

components. The safety features of some parts may not always

be obvious. Lexmark is not responsible for the use of other

replacement parts.

• The maintenance information for this product has been

prepared for use by a professional service person and is not

intended to be used by others.

• There may be an increased risk of electric shock and personal

injury during disassembly and servicing of this product.

Professional service personnel should understand this and take

necessary precautions.

Consignes de Sécurité

• Ce produit a été conçu, testé et approuvé pour respecter les

normes strictes de sécurité globale lors de l'utilisation de

composants Lexmark spécifiques. Les caractéristiques de

sécurité de certains éléments ne sont pas toujours évidentes.

Lexmark ne peut être tenu responsable de l'utilisation d'autres

pièces de rechange.

• Les consignes d'entretien et de réparation de ce produit

s'adressent uniquement à un personnel de maintenance

qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter

certains risques électriques, le personnel d'entretien qualifié

devra prendre toutes les précautions nécessaires.

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Safety Information ix

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Norme di sicurezza

• Ilprodotto è stato progettato, testato e approvatoin conformità a

severi standard di sicurezza e per l’utilizzo con componenti

Lexmark specifici. Le caratteristiche di sicurezza di alcune

parti non sempre sono di immediata comprensione. Lexmark

non è responsabile per l’utilizzo di parti di ricambio di altri

produttori.

• Le informazioni riguardanti la manutenzione di questo prodotto

sono indirizzate soltanto al personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto, il

rischio di subire scosse elettriche e danni alla persona è più

elevato. Il personale di assistenza autorizzato, deve, quindi,

adottare le precauzioni necessarie.

Sicherheitshinweise

• Dieses Produkt und die zugehörigen Komponenten wurden

entworfen und getestet, um beim Einsatz die weltweit gültigen

Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten

Funktionen der Bauteile und Optionen sind nicht immer

offensichtlich. Sofern Teile eingesetzt werden, die nicht von

Lexmark sind, wird von Lexmark keinerlei Verantwortung oder

Haftung für dieses Produkt übernommen.

• Die Wartungsinformationen für dieses Produkt sind

ausschließlich für die Verwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des

Geräts besteht ein zusätzliches Risiko eines elektrischen

Schlags und körperlicher Verletzung. Das zuständige

Fachpersonal sollte entsprechende Vorsichtsmaßnahmen

treffen.

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Pautas de Seguridad

• Este producto se ha diseñado, verificado y aprobado para

cumplir los más estrictos estándares de seguridad global

usando los componentes específicos de Lexmark. Puede que

las características de seguridad de algunas piezas no sean

siempre evidentes. Lexmark no se hace responsable del uso de

otras piezas de recambio.

• La información sobre el mantenimiento de este producto está

dirigida exclusivamente al personal cualificado de

mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños

personales durante el desmontaje y la reparación de la

máquina. El personal cualificado debe ser consciente de este

peligro y tomar las precauciones necesarias.

Informações de Segurança

• Este produto foi concebido, testado e aprovado para satisfazer

os padrões globais de segurança na utilização de componentes

específicos da Lexmark. As funções de segurança de alguns

dos componentes podem não ser sempre óbvias. A Lexmark

não é responsável pela utilização de outros componentes de

substituição.

• As informações de segurança relativas a este produto

destinam-se a profissionais destes serviços e não devem ser

utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais

destes serviços devem estar avisados deste facto e tomar os

cuidados necessários.

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Safety Information xi

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Informació de Seguretat

• Aquest producte està dissenyat, comprovat i aprovat per tal

d'acomplir les estrictes normes de seguretat globals amb la

utililització de components específics de Lexmark. Les

característiques de seguretat d'algunes peces pot ser que no

sempre siguin òbvies. Lexmark no es responsabilitza de l'us

d'altres peces de recanvi.

• La informació pel manteniment d’aquest producte està

orientada exclusivament a professionals i no està destinada a

ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar

durant el procés de desmuntatge i de servei d’aquest producte.

El personal professional ha d’estar-ne assabentat i prendre les

mesures convenients.

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xii 4093/4094 Service Manual

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General Information 1-1

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1. General Information

The Lexmark 5000 Color Jetprinter

TM

and Lexmark 5700 Color

Jetprinter are personal, near laser-quality inkjet printers. The print

cartridge contains single-unit customer-replaceable supply items.

Dual printheads provide color and true black printing without

changing printheads. The black cartridge has a total of 208 nozzles

and the photo cartridge has a total of 192 nozzles. Either the black

or the photo cartridge is installed on the right. The color cartridge

has a total of 192 nozzles and installs on the left. The printer is

capable of printing in two directions.

The Lexmark Photo Jetprinter 5770 printer is a general purpose

printer that provides high quality text and photos. The 5770 can be

used without a computer to print photos or connected to a computer.

When connected to a computer the printer performs the same as a

5700.

Models

4094 - (S01, S02) 4093 - (S01, S02) 4093 - (S04)

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Lights and Buttons (5770)

The printer has two sets of lights and buttons:

• One set is located at the bottom left-hand corner of the printer,

on the operator panel.

• The other set is located at the top of the printer and includes the

Paper Status light and Paper Feed button.

Busy Light

Paper Status Light

Paper Feed Button

Operator Panel

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General Information 1-3

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Operator Panel and Menu (5770)

Using the Operator Panel

The operator panel, on the front left side of the printer, has a 2-line

by 16-character liquid crystal display (LCD), five buttons and one

indicator light.

Operator Panel Busy Light

On A camera card is installed and the printer is ready to print.

Off A camera card is not installed.

Blinking The printer is busy.

Menu

Select

Index

Print All

Print

Busy Light

Operator

Panel

Display

Cancel

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1-4 Service Manual

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Operator Panel Buttons

Paper Status Light (All Models)

Paper Feed Button (All Models)

Clears a paper jam or loads paper when there is a paper out

condition.

Menu Used to scroll through the Menus.

Select Used to select menu item - An asterisk (*) indicates an

item is selected.

Print Used to print a photo - Press and hold this button to

cancel print when the light is blinking.

Index Used to print an index page containingsmall images of all

photos on the camera card.

Print All Used to print all photos on the camera card.

Off Ready to print.

On Solid Printing or feeding media through the printer.

Blinking Out of paper or printer error

Paper Status Light

Paper Feed Button

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General Information 1-5

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Resolution and Print Speed

Power Consumption

• Less than 10 Watts - power off and power to the printer

• Less than 10 Watts - Idle Mode (power on - not printing)

• Less than 15 Watts - Printing (average)

• Less than 25 Watts - Printing (peak)

Maintenance Approach

The diagnostic information in this manual leads you to the correct

field replaceable unit (FRU) or part. Use the error indicator charts,

symptom index, service checks, and diagnostic aids to determine

the symptom and repair the failure. Begin with “Start” on page 2-1.

This printer can be serviced without being connected to a host

computer. The user is directed, in the Printer Control program, to

perform the head to head and bidirectional alignment adjustments

after replacing a print cartridge.

After you complete the repair, perform tests as needed to verify the

repair.

600 X 300 Draft

600 X 600 Letter Quality

1200 X 1200 Ultra High Quality

600 X 300 Draft

600 X 600 Letter Quality

1200 X 1200 Ultra High Quality

3 page/minute Draft 8 page/minute Draft

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1-6 Service Manual

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Abbreviations

CSU Customer Setup

EOF End of Forms

ESD Electrostatic Discharge

FRU Field Replaceable Unit

HV High Voltage

LED Light-Emitting Diode

LV Low Voltage

NVRAM Nonvolatile Random Access Memory

OEM Original Equipment Manufacturer

POST Power-On Self Test

V ac Volts alternating current

V dc Volts direct current

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Diagnostic Information 2-1

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2. Diagnostic Information

Use the error indicator table, symptom tables, service checks, and

diagnostic aids to determine the failing part.

Start

Service error indications show as a series of flashes of the Paper

Status light. There is a pause between each series of flashes. If your

printer has an error indication, locate the series of flashes in the

“Error Indicator Table” on page 2-2 and take the indicated action.

Unplug the printer to clear the error indicator.

If an error indicator appears, go to the error indicator table and take

the indicated action for that error. Run the “Test Page” on page 3-6.

If no error appears, go to “Power-On Self Test (POST) Sequence” on

page 2-3.

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2-2 Service Manual

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Error Indicator Table

2

81 Go to the “Transport Service Check” on page 2-18.

3

93 Replace the system board.

4

89 Go to the “Transport Service Check” on page 2-18.

5

90 Check the carrier for obstruction or binds. If no

obstruction or bind, replace the system board.

6, 7

64-78 Replace the system board.

8

83 Replace the system board.

9, 10

79 Replace the system board.

12

92 Replace the printhead. If problem remains, replace

the printhead cable.

14

95 The printer has received an invalid resolution setting

from the user’s application. Change the resolution in

the application and turn the printer off and on to reset

the condition. Refer to “Resolution and Print Speed”

on page 1-5.

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