Configuring RAID with AVAGO MegaRAID
Configuration Utility . . . . . . . . . . . 72
Configuring RAID with Intel Virtual RAID on
CPU . . . . . . . . . . . . . . . . . 74
Chapter 7. Troubleshooting,
diagnostics, and recovery . . . . . . . 77
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 77
Troubleshooting . . . . . . . . . . . . . . 77
Startup problems . . . . . . . . . . . . 77
Audio problems . . . . . . . . . . . . . 78
CD or DVD problems . . . . . . . . . . . 79
Intermittent problems. . . . . . . . . . . 80
Storage drive problems . . . . . . . . . . 80
Ethernet LAN problems . . . . . . . . . . 80
Wireless LAN problem . . . . . . . . . . 81
Bluetooth problems . . . . . . . . . . . 82
Performance problems . . . . . . . . . . 82
Serial connector problem . . . . . . . . . 83
USB device problems . . . . . . . . . . 84
Software and driver problems . . . . . . . 84
Diagnosing problems . . . . . . . . . . . . 84
UEFI diagnostic program . . . . . . . . . . . 87
Recovery information . . . . . . . . . . . . 87
Chapter 8. Service checkout and
symptom-to-FRU index . . . . . . . . 89
Service checkout . . . . . . . . . . . . . . 89
Problem determination tips . . . . . . . . 89
Symptom-to-FRU index . . . . . . . . . . . 90
Hard disk drive boot error . . . . . . . . . 90
Power supply problems . . . . . . . . . . 91
Beep symptoms . . . . . . . . . . . . . 91
POST error codes . . . . . . . . . . . . 92
Miscellaneous error conditions . . . . . . . 93
Undetermined problems . . . . . . . . . 95
Chapter 9. Hardware removal and
installation . . . . . . . . . . . . . . . 97
Handling static-sensitive devices . . . . . . . . 97
Preparing your computer and removing the
computer cover . . . . . . . . . . . . . . . 97
Removing and installing hardware . . . . . . . 98
External options . . . . . . . . . . . . . 98
Front bezel . . . . . . . . . . . . . . . 99
Power button . . . . . . . . . . . . . . 99
PCIe card . . . . . . . . . . . . . . . 100
Memory module . . . . . . . . . . . . . 107
Optical drive . . . . . . . . . . . . . . 109
Storage drive in the front-access storage
enclosure . . . . . . . . . . . . . . . 112
Device in the multi-drive conversion kit . . . . 119
Coin-cell battery. . . . . . . . . . . . . 130
Cover presence switch . . . . . . . . . . 131
Power supply assembly . . . . . . . . . . 132
Heat-sink-and-fan assembly . . . . . . . . 134
Primary storage drive . . . . . . . . . . . 136
Secondary storage drive . . . . . . . . . 138
2.5-inch storage drive . . . . . . . . . . 140
Front fan assembly. . . . . . . . . . . . 143
Rear fan assembly . . . . . . . . . . . . 144
Device in the 5.25-inch flex module . . . . . 146
M.2 solid-state drive . . . . . . . . . . . 160
Thermal sensor . . . . . . . . . . . . . 169
Internal speaker . . . . . . . . . . . . . 170
Front audio and USB assembly . . . . . . . 172
Card reader . . . . . . . . . . . . . . 173
Wi-Fi units . . . . . . . . . . . . . . . 174
Microprocessor . . . . . . . . . . . . . 181
System board. . . . . . . . . . . . . . 184
Completing the parts replacement . . . . . . . 188
Chapter 10. Getting information,
help, and service . . . . . . . . . . . . 191
Information resources . . . . . . . . . . . . 191
Accessing the user guide in various
languages . . . . . . . . . . . . . . . 191
Windows help system . . . . . . . . . . 191
Safety and warranty . . . . . . . . . . . 191
Lenovo Web site. . . . . . . . . . . . . 191
Lenovo Support Web site . . . . . . . . . 191
Frequently asked questions . . . . . . . . 192
Help and service . . . . . . . . . . . . . . 192
Calling for service . . . . . . . . . . . . 192
Using other services . . . . . . . . . . . 193
Purchasing additional services . . . . . . . 193
Appendix A. System memory
speed. . . . . . . . . . . . . . . . . . 195
Appendix B. Supplemental
information about the Ubuntu operating
system . . . . . . . . . . . . . . . . . 197
Appendix C. Regulatory and TCO
Certified information of countries and
regions . . . . . . . . . . . . . . . . . 199
Appendix D. WEEE and recycling
information of countries and
regions . . . . . . . . . . . . . . . . . 203
ii P520c Hardware Maintenance Manual