2
Contents
Step 1: Unpack Contents Page 3
Step 2: Connect Power Cable Page 4
Step 3: Connecting DSL Cable to Modem & Socket Page 5
Step 4: Activate Wireless Connection Page 8
Step 5: Choose your Wireless Network Page 9
Step 6: Network Security Key Page 10
Step 7: Modem Settings Page 11
Step 8: Broadband Connection Page 12
Step 9: User Name & Password Page 13
Step 10: Internet Connection Status Page 14
Troubleshooting WiFi Connection Page 15
troubleshooting Poor WiFi Performance Page 16
Internet Safety & Parental Controls Page 18
Contact Details Page 19
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TG582n Quick Set Up Guide
A B C D E
Step 1: Unpack Contents
• You will find the following items are included in your
new Wireless Broadband Pack
A. 1 x Wireless Modem
B. 1 x 12v DC Power Cable
C. 1 x Ethernet Cable
D. 1 x DSL Cable
E. 1 x Splitter
4
A
B
Step 2: Connect Power Cable
• Connect the Power Cable (B) into the modem (A)
and a suitable power socket
• Then, press the power button on the rear of the
modem
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TG582n Quick Set Up Guide
Step 3: Connecting DSL Cable to Modem and Socket
• Connect one end of the DSL Cable (D) into the DSL port
on the back of modem.
• If you have a Two Port phone socket on the wall, con-
nect the other end of the DSL cable into the side of the
socket with the Computer Screen over it and your land-
line phone into the side with the picture of a phone.
• If you have a Single port socket, connect the filter into
the socket and connect the DSL cable into the side
of the filter with a computer screen and your landline
phone into the side with the picture of a phone.
Connecting Modem
to Two Port Socket
Connecting Modem
to Single Port Socket
D
D
D
6
• Wait for a couple of minutes for the Broadband light to
go steady green.
• If your Broadband light fails to go steady green, please
check your cable connections and ensure that you have
connected to the correct phone socket for your correct
DSL enabled line.
• Upon completing the above checks and failure for the
Broadband light to go steady green, please contact the
Technical Support team as per number provided in your
welcome pack.
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TG582n Quick Set Up Guide
• If you have the Two port socket, DO NOT connect in
the filter into either port as this is now built into the Two
Port socket and you will not get a solid broadband light
Do not connect filter into Two Port socket
8
Step 4: Activate Wireless Connection
• From your desktop, left click on the ‘Wireless
Network Connection’ icon as shown above
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TG582n Quick Set Up Guide
Step 5: Choose your Wireless Network
• On the back of your modem you will find ‘Network
Name’
• Select your Technicolor ‘Network Name’ from the
list on screen, this will typically begin with
“TNCAPxxxxxx”
• Then, click ‘Connect’
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Step 6: Network Security Key
• Enter the Security Key
(This can be found on the back of your router -
‘Wireless Key’)
• Please use CAPITAL LETTERS
Note: WPS allows you to add new wireless clients to
your local network without the need to enter any of
your wireless setting. If your wireless client supports
WPS (example: Windows 7/Windows Vista Service
Pack 1) have native WPS support, you can shortly
press the WPS button on the modem. It will take few
seconds to register the wireless client’s details to the
modem.
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TG582n Quick Set Up Guide
Step 7: Modem Settings
• From your computer, double left click on the
Internet Explorer icon on the desktop or within your
programs menu.
• Please note when you open your browser window
for the first time, you should see a window that
automatically requests your Broadband username
and password login details.
• Type your Broadband user name and
password exactly as provided in your welcome
communications (email, letter, or text message) into
the correct spaces on the page.
• Alternatively if you do not automatically see the
mentioned Broadband username and password
page, then please follow the following instructions.
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Step 8: Broadband Connection
• Type 10.0.0.138 into the address bar then
press Enter
• Under ‘Broadband Connection’ - please click
on ‘Internet’
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TG582n Quick Set Up Guide
Step 9: Enter user name and password
• Type your user name and password exactly as
provided in your welcome letter into the correct
spaces on the page
• Make sure the ‘Remember Password’ check box is
ticked and click the ‘Connect’ button
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Step 10: Internet Connection Status
• You will see this screen which will confirm that you
are connected.
Congratulations!
You are now connected.
Note: If you are still experiencing any diculties,
please feel free to contact our Technical Support
Team on the number provided in your welcome pack.
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TG582n Quick Set Up Guide
Troubleshooting WiFi Connection
Enable Network Connection
• On your computer desktop, click the
Windows button on the bottom left hand
side
• Choose ‘Control Panel’
• Choose ‘Network and Internet’
• Choose ‘Network and Sharing’
• Then, choose ‘Change Adapter Setting’
• Right click ‘Wireless Network Connection’
• Select ‘Enable’
Note: Your computer setup and screen may
dier from the one above
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Troubleshooting Poor WiFi Performance
1. Open your web browser and type into the address bar
http://10.0.0.138 to open the Technicolor TG582n homepage.
2. Click on Home Network in the on the menu in Dark Grey box on
the left side of the Page. If you do not have any options in the box
click on Admin or Administrator in the top left hand corner of the
homepage first.
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TG582n Quick Set Up Guide
3. Click on the name of your wifi network which should be written
in Blue.
4. Click on Configure in the top right hand corner of the page.
5. Change Channel Selection from Automatic to Manual.
6. Select another channel to the one shown in Channel. First try
channels 1, 6 or 11.
7. Click Apply to confirm the change. Then wait 60 - 120 seconds
for your computer to automatically pick up the new settings and
reconnect to your wifi network. IF there is no improvement, try the
remaining channels 2-5 or 7-10 periodically until best performance
is achieved.
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Internet Safety & Parental Controls
6 months FREE F-Secure SAFE
Internet Security for your whole family!
All Digiweb customers can now avail of F-Secure SAFE, a new
security service from our partner F-Secure. It combines their
award-winning technologies into one unified security experience
across all your devices. You can now protect your whole family’s
online activity with a single service. F-Secure SAFE gives you multi-
device Internet security for your PC, Mac, smartphone and tablet.
With F-Secure SAFE you can choose your subscription based on
the number of devices you want to protect. Installation is simple
and fast. Whenever you get a new device you just switch protec-
tion from your old one to the new one or add more devices to your
F-Secure SAFE account.
F-Secure SAFE protects all your devices against malware, hackers
and identity theft. With Parental Control, your children are safe too.
You decide what content your children can and can’t see and when
they can go online. If your smartphone or tablet gets lost or stolen,
F-Secure SAFE helps you find it. Secure Internet surfing, banking
and shopping has never been easier. F-Secure SAFE is digital free-
dom for your entire family. Whatever your device, you can always
make sure that you are secure with F-Secure SAFE.
PROTECT YOUR LIFE ON EVERY DEVICE.
To download F-Secure SAFE with Parental Controls visit:
http://www.digiweb.ie/home/internet-security
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TG582n Quick Set Up Guide
Broadband and Telephony Technical Support
Telephone: 1918 or 1890 940 400
Email: [email protected]
Customer Care
Telephone: 1918 or 1890 940 400
Email: [email protected]
Sales
Telephone: 1800 28 58 28
Email: [email protected]
Thank you for your custom. We hope you
enjoy your new Digiweb Broadband service.
Contact Details
wWw
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