IBM 4613 SurePOS 100 Operating instructions

4613 SurePOS 10 0 Point-of-Sale Terminal

Installation and Operation Manual

GA27-4368-00July 27, 2007 - Approval Draft

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4613 SurePOS 10 0 Point-of-Sale Terminal

Installation and Operation Manual

GA27-4368-00July 27, 2007 - Approval Draft

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Note

Before using this information and the product it supports, read the information in Appendix D, “Safety information,” on page

49 and Appendix E, “Notices,” on page 55 on page 59 .

August 2007

This edition applies to the 4613 SurePOS 100 series point-of-sale terminals and to all subsequent releases of this

product until otherwise indicated in new editions. Retail Store Solutions documentation are available on the IBM

Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address

your comments to:

IBM Corporation

Retail Store Solutions Information Development

Department ZBDA

PO Box 12195

Research Triangle Park, North Carolina 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you

supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

July 27, 2007 - Approval Draft

Contents

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About this Guide . . . . . . . . . . . . . . . . . . . . . . . .ix

Who Should Read This Guide . . . . . . . . . . . . . . . . . . . .ix

How This Guide Is Organized . . . . . . . . . . . . . . . . . . . .ix

Related Publications . . . . . . . . . . . . . . . . . . . . . . .ix

Store System Library . . . . . . . . . . . . . . . . . . . . . .ix

Related Software . . . . . . . . . . . . . . . . . . . . . . . .ix

Publications accessibility . . . . . . . . . . . . . . . . . . . . . .x

Providing feedback . . . . . . . . . . . . . . . . . . . . . . . .x

Chapter 1. Getting Started . . . . . . . . . . . . . . . . . . . .1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .1

IBM 4613 SurePOS 100 Point-of-Sale Model Specifications . . . . . . . .2

Power Requirements and Consumption . . . . . . . . . . . . . . .3

Models and Features . . . . . . . . . . . . . . . . . . . . . .4

Additional Features . . . . . . . . . . . . . . . . . . . . . . .6

Connector Locations . . . . . . . . . . . . . . . . . . . . . .7

Chapter 2. Installation Instructions . . . . . . . . . . . . . . . . .9

System Features . . . . . . . . . . . . . . . . . . . . . . . . .9

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . .9

Unpacking the SurePOS 100 . . . . . . . . . . . . . . . . . . . .10

Customizing the Base Unit . . . . . . . . . . . . . . . . . . . .10

Installing the SurePOS 100 . . . . . . . . . . . . . . . . . . . .11

Configuring the Keyboard . . . . . . . . . . . . . . . . . . . . .13

Installing the Customer Display . . . . . . . . . . . . . . . . . . .13

Quad Key . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . .16

Chapter 3. SurePOS 100 Operations . . . . . . . . . . . . . . . .17

Operational Components . . . . . . . . . . . . . . . . . . . . .17

System Unit Controls and Indicators . . . . . . . . . . . . . . . . .18

Monochrome Video Display Controls and Indicators . . . . . . . . . . .19

Color LCD Display Controls and Indicators . . . . . . . . . . . . . . .21

Video modes . . . . . . . . . . . . . . . . . . . . . . . .22

Adjusting the image . . . . . . . . . . . . . . . . . . . . . .23

Keylock Operation . . . . . . . . . . . . . . . . . . . . . . . .25

Operating the Card Reader . . . . . . . . . . . . . . . . . . . .25

Impact Printer Operating Controls and Indicators . . . . . . . . . . . .26

Loading the Impact Printer Ribbon . . . . . . . . . . . . . . . . .27

Loading the Impact Printer Paper . . . . . . . . . . . . . . . . .28

Thermal Printer Operating Controls and Indicators . . . . . . . . . . . .29

Loading Thermal Printer Paper . . . . . . . . . . . . . . . . . .30

Optional Features Operation . . . . . . . . . . . . . . . . . . . .32

Customer Display Head . . . . . . . . . . . . . . . . . . . .32

Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . .32

Chapter 4. Adjusting System Configuration . . . . . . . . . . . . .35

Configuration Options . . . . . . . . . . . . . . . . . . . . . .35

Configuring the System Unit . . . . . . . . . . . . . . . . . . . .35

July 27, 2007 - Approval Draft

Chapter 5. Installation Testing and Problem Analysis . . . . . . . . .37

Performing Tests . . . . . . . . . . . . . . . . . . . . . . . .37

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . .37

Testing Your Installation . . . . . . . . . . . . . . . . . . . . . .37

Problem Analysis . . . . . . . . . . . . . . . . . . . . . . . .39

Preliminary Troubleshooting . . . . . . . . . . . . . . . . . . .39

Problem Analysis Procedure . . . . . . . . . . . . . . . . . . .39

Appendix A. Service diagnostics, device drivers, and diagnostic

information . . . . . . . . . . . . . . . . . . . . . . . . .43

POS Device Tests . . . . . . . . . . . . . . . . . . . . . . . .43

System Utility Tests . . . . . . . . . . . . . . . . . . . . . . .43

Viewing Configuration . . . . . . . . . . . . . . . . . . . . . .43

Printer Test Patterns . . . . . . . . . . . . . . . . . . . . . . .44

Appendix B. System Cleaning Information . . . . . . . . . . . . . .45

Customer User Product Care Procedures . . . . . . . . . . . . . . .45

Service Provider System Maintenance Procedures . . . . . . . . . . . .46

Appendix C. Printer Supplies . . . . . . . . . . . . . . . . . . .47

Appendix D. Safety information . . . . . . . . . . . . . . . . . .49

Appendix E. Notices . . . . . . . . . . . . . . . . . . . . . .55

Electronic emission notices . . . . . . . . . . . . . . . . . . . .57

Federal Communications Commission (FCC) statement . . . . . . . . .57

European Union EMC Directive conformance statement . . . . . . . . .57

Industry Canada Class A Emission Compliance statement . . . . . . . .58

Avis de conformité aux normes d’Industrie Canada . . . . . . . . . .58

Germany . . . . . . . . . . . . . . . . . . . . . . . . . .58

Australia and New Zealand . . . . . . . . . . . . . . . . . . .58

Chinese Class A warning statement . . . . . . . . . . . . . . . .59

Japanese power line harmonics compliance statement . . . . . . . . .59

Japanese Voluntary Control Council for Interference (VCCI) statement . . .59

Korean communications statement . . . . . . . . . . . . . . . .59

Taiwanese Class A warning statement . . . . . . . . . . . . . . .60

Taiwan contact information . . . . . . . . . . . . . . . . . . . .60

Taiwanese battery recycling statement . . . . . . . . . . . . . . . .60

Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . .60

Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . .60

End of life disposal . . . . . . . . . . . . . . . . . . . . . . .61

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .62

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

July 27, 2007 - Approval Draft

iv 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

Tables

1. 4613 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2. Power Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

3. Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

4. Port Power Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

5. Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

6. Troubleshooting Common Problems . . . . . . . . . . . . . . . . . . . . . . . .39

July 27, 2007 - Approval Draft

vi 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

Figures

1. SurePOS 100 Standard Features with Monochrome Display (model 108) . . . . . . . . . .4

2. SurePOS 100 with Color LCD Display (model 118) . . . . . . . . . . . . . . . . . . .5

3. 2x20 VFD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . .6

4. 1x11 LED Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . .6

5. Quad Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

6. System Unit Cable and Port Connector Locations . . . . . . . . . . . . . . . . . . .7

7. Customer Display Tower . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

8. Quad Key on Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

9. SurePOS 100 System Unit – Indicators and Controls . . . . . . . . . . . . . . . . .18

10. SurePOS 100 Video Display – Front Indicators and Controls . . . . . . . . . . . . . . .19

11. SurePOS 100 Video Display Back Panel Controls . . . . . . . . . . . . . . . . . . .20

12. LCD Indicator locations on the bottom front of the color LCD display . . . . . . . . . . . .21

13. Button and connector locations on the bottom–underside of the color LCD display . . . . . . .22

14. Adjusting the display, pictorial view . . . . . . . . . . . . . . . . . . . . . . . .23

15. Brightness Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

16. SurePOS 100 Keylock Positions . . . . . . . . . . . . . . . . . . . . . . . . .25

17. Sliding a Card Along a Card Reader . . . . . . . . . . . . . . . . . . . . . . . .25

18. SurePOS 100 Impact Printer - Indicators and Controls . . . . . . . . . . . . . . . . .26

19. Opening the Printer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . .27

20. Loading Path for Impact Printer Paper . . . . . . . . . . . . . . . . . . . . . . .28

21. SurePOS 100 Thermal Printer - Indicators and Controls . . . . . . . . . . . . . . . .29

22. Automatically Loading the Thermal Printer . . . . . . . . . . . . . . . . . . . . .30

23. Closing and Replacing the Printer Cover . . . . . . . . . . . . . . . . . . . . . .31

24. Adjusting the Customer Display Head . . . . . . . . . . . . . . . . . . . . . . .32

25. Cash Drawer Keylock Positions . . . . . . . . . . . . . . . . . . . . . . . . .33

26. Cash Drawer Document Storage . . . . . . . . . . . . . . . . . . . . . . . . .33

27. Compact Cash Drawer Coin Roll Opener . . . . . . . . . . . . . . . . . . . . . .33

28. Powering On the SurePOS 100 . . . . . . . . . . . . . . . . . . . . . . . . .38

29. Printer Test Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

July 27, 2007 - Approval Draft

viii 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

About this Guide

Use this document to install and use the IBM 4613 SurePOS 100® Point-of-Sale

Terminal.

Who Should Read This Guide

This document is intended for the person who will install, set up, and use the IBM

SurePOS 100 series models 108 and 118.

How This Guide Is Organized

This manual contains the following chapters:

v Chapter 1, “Getting Started” provides general information about the SurePOS

100.

v Chapter 2, “Installation Instructions” provides procedures for unpacking and

installing the SurePOS 100.

v Chapter 3, “SurePOS 100 Operations” provides feature overview information, and

removal and replacement procedures.

v Chapter 4, “Adjusting System Configuration” provides information describing how

to adjust the system configuration.

v Chapter 5, “Installation Testing and Problem Analysis” provides testing and

problem analysis information.

Related Publications

Those using the IBM 4613 SurePOS 100 Point-of-Sale Terminal also may want to

consult the following publications:

v IBM 4613 SurePOS 100 Point-of-Sale Terminal: Hardware Service Guide,

GY27-0425

v IBM 4613 SurePOS 100 Point-of-Sale Terminal: Operating System Installation

Guide, GC30-4158-00

For information about IBM publications not shipped with the IBM 4613 SurePOS

100 Point-of-Sale Terminal (such as those related to similar products and offerings),

contact your IBM representative or your place of purchase.

Store System Library

The following IBM publications are available from the IBM Retail Store Solutions

Web site. To access these publications, go to http://www.ibm.com/solutions/retail/

store. Select Support. Click Publications.

v IBM Point of Sale Subsystem for DOS: Programming Reference, SC30-3621

v IBM Point of Sale Subsystem: Programming Reference and User’s Guide,

SC30-3560

Related Software

Utility software, LAN drivers, video drivers, and diagnostic software are available. To

access this software: See the latest list on the IBM Retail Store Solutions Web site

at http://www.ibm.com/solutions/retail/store. Select Support. Click Software.

July 27, 2007 - Approval Draft

Publications accessibility

The soft-copy version of this guide and other related publications are

accessibility-enabled.

Providing feedback

Your feedback is important in helping IBM provide accurate and high-quality

information.

You can use either of these ways to provide feedback:

v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click

Publications. Click the publication comments within the introductory text.

Provide the requested information and your comments. Be sure to include the

name and form number of the document in the [Publication ID] field.

v Print and complete the form at the end of this document. Return the form to IBM

by mail or by giving it to an IBM representative.

If applicable, include a reference to the specific location of the text (for example, the

page or table number) on which you are commenting.

Between major revisions of this document, there might be minor technical updates.

The latest version of this document is available on the Retail Store Solutions Web

site at www.ibm.com/solutions/retail/store/support/publications/.

July 27, 2007 - Approval Draft

x 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

Chapter 1. Getting Started

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .1

IBM 4613 SurePOS 100 Point-of-Sale Model Specifications . . . . . . . .2

Power Requirements and Consumption . . . . . . . . . . . . . . .3

Models and Features . . . . . . . . . . . . . . . . . . . . . .4

Model 108 . . . . . . . . . . . . . . . . . . . . . . . . .4

Model 118 . . . . . . . . . . . . . . . . . . . . . . . . .5

Additional Features . . . . . . . . . . . . . . . . . . . . . . .6

Connector Locations . . . . . . . . . . . . . . . . . . . . . .7

Overview

The IBM 4613 SurePOS 100 Series Point-of-Sale Terminal is created specifically for

retailers as a dedicated POS unit. This system unit includes the computer,

keyboard, magnetic stripe reader (MSR) for card transactions, impact receipt printer

or thermal receipt printer, and a video display into one unit. Networking capability is

built into the unit so that multiple terminals can communicate with one another.

Optional features include two different customer displays, and a cash drawer. Other

optional devices and peripherals that you can connect to the unit through its

RS-232 and USB communications ports include scanners, check readers, and pin

pads.

July 27, 2007 - Approval Draft

IBM 4613 SurePOS 100 Point-of-Sale Model Specifications

The SurePOS 100 can be ordered configured with various specifications. A

breakdown of these features is listed below.

Table 1. 4613 Specifications

Attribute Specification

Processor 2.0 GHz Via C7

Memory 256 MB DDR2 – Standard (expandable to 1 Gb)

Expansion Slot Available

Video memory Selectable 16, 32, or 64 MB UMA

HDD 80 Gb SATA (or larger)

CD-ROM DVD Available

Printer Thermal

Impact

Monitor 9" monochrome CRT

10.4" color active matrix LCD

Keyboard 96 Key

Fully Programmable

Keycaps with Legend Sheets

Double Key

Quad-Key Keycaps Available

MSR Two Track

Keylock Three Position

Environmental RoHS Compliant

IO Ports – Front Standard USB 2.0 (1)

PS/2 Keyboard

PC Mouse

Ethernet

Cash Drawer

IO Ports – Rear Standard RS-232 (2)

Powered RS-232 (2)

Standard USB (2)

12 V Powered USB (1)

Video (SVGA)

Getting Started July 27, 2007 - Approval Draft

2 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

Power Requirements and Consumption

This section describes the power requirements and power consumption of the

SurePOS 100.

Table 2. Power Input

AC Input Connector IEC 320 C14

Input Voltage 100-127, 200-240 VAC

Input Frequency 50 or 60 Hz (+/- 3 Hz)

Table 3. Power Consumption

State Usage

Max rated (safety label) 225 W

Off 0.7 W

Standby 45 W (CRT), 30 W (LCD)

Suspend Not supported

On (idle, no external I/O) 55 W (CRT), 45 W (LCD)

On (maximum, no external I/O) 60 W (CRT), 50 W (LCD)

External I/O See manufacturer's specifications

Table 4. Port Power Ratings

Port/Name Port Voltage Ratings Maximum Current

Standard Serial Ports A/B 5 V 0.95 A

Powered Serial Ports C/D 5 V 0.95 A

12 V 1.0 A*

USB (2 back, 1 front) 5 V 0.5 A

USB Plus Power 12 V 1.5 A*

Cash Drawer 24 V 1.0 A /150 ms pulse

Keyboard and Mouse 5 V 0.5 A

* The total 12 V power for all external loads is 3 A.

Getting Started

July 27, 2007 - Approval Draft

Chapter 1. Getting Started 3

Models and Features

Model 108

Figure 1 shows the features of a SurePOS 100, model 108.

B

A

C

D

F

E

Reference Description

A Video monitor (Monochrome – CRT)

B Printer (Thermal or Impact)

C Keylock

D Card Reader (MSR)

E Keyboard

F CD Drive

Figure 1. SurePOS 100 Standard Features with Monochrome Display (model 108)

Getting Started July 27, 2007 - Approval Draft

4 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

Model 118

Figure 2 shows the SurePOS 100 model 118, which features a color LCD monitor.

Figure 2. SurePOS 100 with Color LCD Display (model 118)

Getting Started

July 27, 2007 - Approval Draft

Chapter 1. Getting Started 5

Additional Features

Figure 3, Figure 4, and Figure 5 show the optional features of the SurePOS 100

POS system.

Figure 3. 2x20 VFD Customer Display

Figure 4. 1x11 LED Customer Display

Figure 5. Quad Key

Getting Started July 27, 2007 - Approval Draft

6 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

Connector Locations

HI

L

FEC DBA G J

K

M

Rear panel connectors (top) and USB port on front panel (bottom)

Reference Description Icon

A AC power

B RS-232 serial ports (2), non-powered

D RS-232 serial ports (2), powered

C VGA

E Cash drawer connector

F Powered 12 V USB

H USB 2.0 ports (2)

M Front USB port

G LCD power

I Ethernet

J Mouse

K Keyboard

L PCI

Figure 6. System Unit Cable and Port Connector Locations

Getting Started

July 27, 2007 - Approval Draft

Chapter 1. Getting Started 7

Getting Started July 27, 2007 - Approval Draft

8 4613 SurePOS 100 Point-of-Sale Terminal: Installation and Operation Manual

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