Polycom SoundPoint IP 601 User manual

Polycom

SoundPoint®

IP 601

User Guide

For training/documentation, please visit us @

http://customertraining.verizonbusiness.com or call 1-800-622-1049

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are trademarks and service marks or registered trademarks and service marks of Verizon

Trademark Services LLC or its affiliates in the United States and/or other countries. All other

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Version 1.08

Table of Contents

Table of Contents 2

Introduction 4

Installation 4

Connect the Network and Power Source 4

Connect the Handset and Optional Headset 5

Attach the Base 5

Features 6

Key Descriptions 7

Configure Basic Settings 8

Appearance of Date/Time 8

Display Contrast 8

Headset Memory Mode 8

Ring Type 9

Directory Search 9

Call Lists 9

Contacts 10

Add/Edit a Contact 10

Search 10

Speed Dial 10

Remove a Speed Dial Entry 11

Place a Call 11

Use the Handset 12

Use the Hands-Free Speakerphone 12

Use the Headset 12

Answer a Call 12

Call Hold 13

Call Hold and Resume 13

Multiple Calls on Hold 13

Mute 13

Volume 14

Call Transfer 14

Call Forward 14

Disable Call Forwarding 14

End a Call 14

Shared Call Appearance 15

Multiple Lines 15

Multiple Keys per Line 15

Multiple Call Appearance 16

Shared Lines 17

Voice Mail 17

Listen to Messages 17

Introduction

ThePolycomSoundPointIP601isafull‐duplex,hands‐freeSession

InitiationProtocol(SIP)phone.Itprovidestelephonyfeaturessuchas

SharedCallAppearance,CallHold,CallTransfer,andDoNotDisturb.



Installation

Thefollowinginstructionsprovidebasicinstallationinstructions.

Contactyoursystemadministratorforadditionalinformationor

assistance.



Connect the Network and Power Source

UsePoweroverEthernet(PoE)fornetworkandpowersource

connectionsunlessotherwisedirectedbyyoursystemadministrator.



NOTE:TheACpoweradapterisaseparate,optionalaccessory.Yoursystem

administratorwillprovideonetoyouifnecessary.



AC Power Option

Connectthesuppliednetwork

cablebetweentheLANjackon

thephoneandtheLANporton

thewallorhub/switchdevice

port.ConnecttheDCplugonthe

ACwalladaptertotheDCjack

markedonthephone.



In-Line Power Option



Plugthesuppliednetworkcable

betweentheLANjackonthe

phoneandanavailablePower

andDataportontheIn‐Line

Powerswitchifthephoneis

connectedtoacompatible

Ethernetswitch.



Connect the Handset and Optional Headset



1. Connecttheshortstraightendofthephonecordtothe

handset,andthecorrespondinglongerstraightendofthe

cordtothehandsetjackonthebackofthephone.

2. Connecttheheadset(optional)totheheadsetjackontheside

ofthephone.



Attach the Base



1. Placeallcordsintherecessedareaabovethemodularjacksin

thefirstexampleabove.

2. Alignthetwoprotrusionsontheonthebracketwiththeir

correspondingholesinthephoneandsnapthemtogetherto

lockthebasetothephone.

Features 

ThefeaturesoftheSoundPointIP601areshownbelow:



Key Descriptions



Configure Basic Settings

YoucancustomizeyourSoundPointIP601phonebyadjustingthe

settingsfortimeanddate,displaycontrast,ringtype,etc.Youcan

alsoaddcontactstothephone’sdirectorymanuallyorfromcalllists.

YoucanconfigurebasicsettingsbypressingtheMenubuttonand

thenselectingSettings>Basic.

Appearance of Date/Time

Youcanconfigurehowthedate/timeappearsonthedisplay.The

displayflashesifthephonecannotobtainatimeanddatefroma

configuredSNTPserver.Contactyoursystemadministratorifthe

date/timeisincorrect.



Gotohttp://customertraining.verizonbusiness.comforinformation

onDaylightSavingsTimeprogramming.



1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>Time&Date.

3. SelectClockDate,ClockTime,ClockOrder,or

Enable/Disable.

4. Scrollthroughtheoptionsundereachoftheseselections

usingthearrowkeys.

5. PressSelecttoconfirmyourchoice.

6. PressMenutotheidledisplay.

Display Contrast

1. PresstheMenubutton.

2. SelectSettings>Basic>Contrast.

3. PresstheUporDownsoftkeystoincreaseordecreasethe

displaycontrast.

4. PresstheOkorCancelsoftkeystoacceptorrejectchanges.

5. PressMenuortheExitsoftkeytotheidledisplay.

Headset Memory Mode

Thisfeatureisusefulforpermanentorfull‐timeheadsetusers.



1. PresstheMenubutton.

2. SelectSettings>Basic>Preferences>HeadsetMemory.

3. UsetheupordownarrowsandSelectsoftkeytoenable

HeadsetMemoryMode.

4. PressMenutoreturntothemainmenu.

Ring Type

Youcanselectfromdifferentringtypestodistinguishbetweenlines

ortohaveadifferentringfromaco‐workercloseby.



1. PresstheMenubutton.

2. SelectSettings>Basic>RingType.

3. Selectthelineyouwanttochangeusingtheupordownarrow

keysifmultiplelinesareconfiguredonyourphone,if

applicable.

4. Usetheupordownarrowkeystoselecttheringtypeyou

want.

5. PressthePlaysoftkeytoheartheringtype,ifapplicable.

6. PresstheSelectsoftkey.

7. PressMenuortheExitsoftkeytotheidledisplay.

Directory Search

YoucanconfigurehowthesearchoftheContactDirectoryis

performed.Youcansearchbyfirstnameorlastname.



1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. SelectMore.

4. SelectSearch.

5. UsethedialpadfortoenterthefirstfewcharactersforFirst

orLastnames.

6. PressSearch.Successfulmatchescanbedialedfromthe

resultsscreen.

NOTE:Thereconfigurationcouldtakeafewminutesdependingonthe

sizeofyourcontactdirectory.



Call Lists

Locallistsofincoming(missedandreceived)callsandoutgoing(also

knownasplaced)callsaremaintainedbythephone(upto100for

eachlist).



 PresstheDirectoriesbutton.

 PresstheCallListssoftkey.

o PresstheMissedCallssoftkeytoviewmissedcalls.

o PresstheReceivedCallssoftkeytoviewreceivedcalls.

o PressthePlacedCallssoftkeytoviewoutgoingcalls.

 PresstheEditsoftkeytochangethedialstringbeforedialing.

 PresstheDialsoftkeytocallanumberfromoneofthecall

lists.

 PresstheExitsoftkeyreturntothepreviousmenu.







Foradditionaloptions,presstheMoresoftkeyfollowedby:

 Infotoviewinformationaboutthecall.

 SavetostorethecontacttotheContactDirectory.

 Cleartodeletethecallfromthelist.

 MoreandExittoreturntotheidledisplay.



Contacts

Toquicklyviewrespectivecalllistsfromtheidledisplay:

PresstherightarrowforPlacedCalls

PresstheleftarrowforReceivedCalls

PressthedownarrowforMissedCalls

Inadditiontoyourmissed,placed,andreceivedcallsdirectory,the

phonecanstorealocaldirectoryof500ormorecontacts.Youcan

add,delete,edit,dial,orsearchforanycontactinthislist.

Add/Edit a Contact

1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. Pressthe1/A/asoftkeytoselectbetweennumericand

upper/lowercasealphanumericmodes.

4. Enterthefirstand/orlastnameusingthekeypad.

5. Enterthecontactnumber.Thisisarequiredfieldanditmust

beunique.

FromtheContactDirectory:

1. PresstheMoresoftkey.

2. PresstheSearchsoftkey.

3. UsethedialpadtoenterthefirstfewcharactersforFirstor

Lastnames.

4. PresstheSearchsoftkey.Successfulmatchescanbedialed

fromtheresults.

Speed Dial

Pre‐assignednumberscanbeassociatedwithlinekeysforrapid

automateddialing.Speeddialentriesareconsecutivelyplacednextto

assignedlinekeysonthephone.

Example:ToassignJanetoaspeeddialentry:

1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. PresstheAddsoftkeytoenterJane’scontactdetails.

‐OR‐

SelectJane’sexistingentryandpressEdit.

4. UsethedialpadtoenterandassignJaneaspeeddialindex

number.Janeisassignedtothefistavailablelinekeyonthe

display.

5. PresstheSavesoftkeytoconfirm,ortheCancelsoftkeyto

cancel.

6. PresstheExitsoftkeytoreturntotheidledisplay.

Theidledisplaywilllooklikethis:



PressthelinekeylabeledJanetodialhernumber.

Remove a Speed Dial Entry

1. PresstheDirectoriesbutton.

2. SelectContactDirectory.

3. Scrollthespeeddialentryyouwanttoremove.

4. PresstheEditsoftkey.

5. Pressthe

key,thenthe keytoremovethespeeddial

indexnumber.

6. PresstheSavesoftkey.

7. PresstheExitsoftkeytoreturntotheidledisplay.



Place a Call

Toquicklyviewacompletelistofassignedspeeddialentries,

presstheuparrow.Dialdirectlyfromaselectednumber.

Youcanalternatebetweenthehandset,headset,orhands‐freeby

pressingthe

or buttons,orpickingupthehandset.

Use the Handset

1. Pickupthehandsettoobtainadialtone.

2. Dialthenumber.

‐OR‐

DialtheSIPURL/IPaddress(e.g.,10.3.0.42,[email protected],

sip:[email protected]).

 PressNameafterobtainingthedialtone.

 EntertheURLorIP(press*for“.”And#for“@”).

 PresstheSendsoftkeytocompletethecall.

Use the Hands-Free Speakerphone

1. Pressanyassignedlinekey,the button,ortheNewCall

softkeytoobtainadialtonewiththehandseton‐hook.

2. Dialthenumber.

‐OR‐

DialbySIPURL/IPaddress.

Use the Headset

1. Pressanyassignedlinekey,the button,ortheNewCall

softkeytogetadialtonewiththeheadsetconnected.

2. Dialthenumber.

‐OR‐

DialtheSIPURL/IPaddress.

NOTE:Youcandialdirectlyfromthedialpadwithoutgettingadialtonefirst.

Enterthenumber,leftthehandset,presstheDialsoftkey,orpressthe

or buttons.



Answer a Call

Afteransweringacall,itappearsonthedisplayshowingtheduration

anddestination.

NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkeyortheDo

NotDisturbbutton.DoNotDisturbremainsactivewhenthecallis

dropped.Youmusttoggleitofftodisableit.



 Pickupthehandset.

‐OR‐

Pressthe

buttontoanswerwiththespeakerphone.

‐OR‐

Pressthelinekeywiththeactiveindicator(withthehandset

onthehook).

‐OR‐

PresstheAnswersoftkey(withthehandsetonthehook).

‐OR‐

Pressthe buttontoanswerthroughyourconnected

headset.

NOTE:IncomingcallscanbeignoredbypressingtheRejectsoftkeyortheDo

NotDisturbbutton.DoNotDisturbremainsactivewhenthecallis

dropped.Youmusttoggleitofftodisableit.



Call Hold

Call Hold and Resume

1. Pressthe buttonortheHoldsoftkey.Thecallisplaces

onholdandisindicatedonthedisplay.

2. PresstheResumesoftkeyorthelinebuttontoretrievethe

call.

NOTE:Callsonholdmaygeneratemusic,sobecarefulifyouareonaconference

call.



Multiple Calls on Hold

Youcanusethearrowkeystoswitchbetweencalls,thenpressthe

Resumesoftkeytoretrieveacallwhenmultiplecallsareonholdona

singleline.Anindicatorappearsonthedisplayifmorethantwocalls

areonholdonasinglekey.Forexample,“2/3”showsthatthisisthe

secondcalloutofthreecalls.



Thedetailsofcallsonanylinekeycanviewedbypressingthatline

keyandholdingitdownforafewsecondsifcallsareonholdonmore

thanoneline.Ifalinekeyispressedbriefly,thefirstcallonholdon

thatlineisretrieved.



Mute

Duringacall,press .TheMessageWaitingIndicator(MWI)turns

redandamicrophoneonthegraphicdisplayindicatesthattheother

party(orparties)cannothearyou.



 MicrophoneMuteappliestoallmodes:handset,headset,andhands‐

freespeakerphone.Youcanstillhearallotherpartieswhilemuteis

enabled.



 Toturnoffmicrophonemute,press again.

Volume

Press toadjustthereceivervolumeduringacall.

Pressingthesekeysintheidlestateadjuststheringervolume.

NOTE:Toconformtoregulatoryrequirements,handsetandheadsetvolume

returnstoapresetlevelaftereachcall.



Call Transfer

1. PresstheTransferbuttonduringacall.Theactivecallis

placedonhold.

‐OR‐

PresstheTrnsfersoftkeyduringacall.Theactivecallisplaced

onhold.

2. PresstheBlindsoftkeyifyouwanttoperformablindtransfer

(withoutinformingthepartytowhomyouaretransferring).

3. Dialthenumbertowhichyouwanttotransferthecall,oruse

thearrowkeystoaccessspeeddialnumbers,missed,placed,

orreceivedcalllists.

4. PresstheDialsoftkey.

5. PresstheTransferbuttonortheTrnsfersoftkeyagain.



Call Forward

Youcanforwardcallstoanotherextensioninyourlocation.

1. PresstheForwardsoftkeyfromthephone’sidledisplay

(selectwhichlinetoforwardofmultiplelinesareinuse).

2. EnterthenumberorURLtowhichyouwanttoforwardthe

call.

3. PresstheEnablesoftkey.

Disable Call Forwarding

1. PresstheForwardsoftkeyfromthephone’sidledisplay

(selectwhichlinetoforwardofmultiplelinesareinuse).

2. PresstheDisablesoftkey.



End a Call

Toendacall,performoneofthefollowingsteps:

 PresstheEndCallsoftkey.

‐OR‐

Replacethehandset.

‐OR‐

Press ifinhands‐free/speakerphonemode.

‐OR‐

Press ifinheadsetmode.



Shared Call Appearance

Multiple Lines

Uptosixlinescanbeconfiguredforprivateorshareduse.Typically,

thetop‐mostlinekeyisreservedfortheprincipledirectorynumberof

thephone.Dependingonhowyourphoneisconfigured,thedisplay

wouldresembleoneoftheexamplesbelow:



Multiple Keys per Line

Eachlineonthephonecanbeconfiguredtohavemorethanoneline

keyassociatedwithit.Inthiscase,thedisplaywouldlooklikethe

examplebelow.



Multiple Call Appearance



Eachlineonthephonecanbeconfigured

tohaveoneormorecallappearances.

Morethanonecallappearanceisusefulif

thereisanactivecallandanincomingcall

ringsonthesameline.Inthefirstexample

ontheright,extension9301isinan

outboundcallwith9304.Thesecond

exampleshowsanincomingcallfromJohn

Brown.Toanswerthecall,puttheoriginal

callonholdorpressthe

buttonto

accessthenewcall.Softkeylabelsare

updatedonthedisplaywiththefollowing

options:



 Answertheincomingcall–placesthe

originalcallonholdandrefreshesthe

softkeylabelsasshowninthethird

example.Ifmorethantwocall

appearancesareinuse,twoappearon

thedisplayandthetotalnumberis

indicatedbyacounteratthebottom

rightcornerofthedisplay.For

example,“2/3”indicatesthatthe

highlightedcallisthesecondoneout

ofatotalofthree.

 Rejecttheincomingcall

 Forwardtheincomingcalltoanother

extension



Intheexample,anotheroutboundcallcan

beplacedonthesamefirstline.



1. PresstheHoldsoftkeyduringthe

firstcall.

2. PresstheNewCallsoftkeyto

obtainadialtoneandanewcall

appearanceforasecondcall.

Shared Lines

Asharedlineisindicatedbyadifferentlineicon.Inthefollowing

example,thefirstlineisprivateandthesecondlineisshared.An

incomingcalltothatnumbercausesbothphonestoringiftwo

phonessharealine.Thecallcanbeansweredoneitherphone,but

notboth.Ifasharedlineisinuseononeofthephones,itcannotbe

usedontheotherone.Thesharedlineiconchangestoamovingicon,

andthelineLEDturnsredwhenitisinuseremotely.Callsonshared

linescanbetransferred,putonhold,oraddedtoaconference.



Voice Mail

ReceivedmessagesareindicatedbyaﬂashingMessageWaiting

Indicator(MWI)onthefrontofthephone.Individuallineindicators

reﬂectvoiceortextmessagesleftonthatline(usefulifmultiplelines

areinuse).Astutterdialtoneinplaceofanormaldialtonealso

indicatesthatoneormorevoicemessagesareinyourmessage

center.

Listen to Messages

1. PresstheMessagesbutton.

2. PresstheMessageCentersoftkey.

3. Selectthelineyouwanttoretrievemessagesfromifmultiple

linesareinuse.Thedisplayindicatesthenumberofmessages

andtheirimportance.

4. PresstheConnectsoftkeytoretrievemessages.

‐OR‐

PresstheClearsoftkeytoturnofftheflashingMWIwithout

listeningtomessages.

5. Followthevoicepromptstolistentomessages.



Polycom SoundPoint IP 601 User manual

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