Lenovo ThinkSmart Hub 500 User Manual And Hardware Maintenance Manual

Hub 500 User Guide and Hardware

Maintenance Manual

Machine Types: 10V5 and 10V6

Note: Before using this information and the product it supports, be sure to read and understand the

Important Product Information Guide and Appendix A “Notices” on page 59.

First Edition (February 2018)

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services

Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-

35F-05925.

Contents

Chapter 1. Overview . . . . . . . . . . . 1

Front view . . . . . . . . . . . . . . . . . . 1

Right-side and left-side view . . . . . . . . . . . 3

System board, Skype board, and video capture

card . . . . . . . . . . . . . . . . . . . . 4

Machine type and model label . . . . . . . . . . 7

Chapter 2. Specifications . . . . . . . . 9

Chapter 3. Meeting console lock . . . 11

Attaching a Kensington-style cable lock . . . . . 11

Chapter 4. Replacing hardware . . . . 13

Before replacing hardware . . . . . . . . . . 13

Knowing FRUs (including CRUs) . . . . . . . . 13

Locating FRUs (including CRUs) . . . . . . . . 14

Replacing the cable management door. . . . . . 16

Replacing the internal microphones . . . . . . . 18

Removing the system cover . . . . . . . . . . 20

Replacing the video capture card . . . . . . . . 23

Replacing the Skype board . . . . . . . . . . 24

Replacing the Wi-Fi card . . . . . . . . . . . 26

Replacing the system fan . . . . . . . . . . . 30

Replacing the heat sink . . . . . . . . . . . . 31

Replacing the coin-cell battery . . . . . . . . . 33

Replacing the microprocessor . . . . . . . . . 35

Replacing the system board . . . . . . . . . . 39

Replacing a memory module. . . . . . . . . . 41

Replacing the M.2 solid-state drive . . . . . . . 43

Replacing the LED board . . . . . . . . . . . 45

Replacing the hinge pipe . . . . . . . . . . . 48

Replacing the internal speakers . . . . . . . . 52

Replacing the infrared board . . . . . . . . . . 53

Replacing the Wi-Fi antennas . . . . . . . . . 54

Completing the parts replacement . . . . . . . 56

Appendix A. Notices . . . . . . . . . . 59

Appendix B. Trademarks . . . . . . . 61

ii Hub 500 User Guide and Hardware Maintenance Manual

Chapter 1. Overview

This chapter provides basic information to help you get familiar with your meeting console.

Front view

Note: Your meeting console model might look slightly different from the illustration.

CAUTION:

Move the meeting console by holding the base instead of the hinge or the LCD panel.

Figure 1. Moving the meeting console

Figure 2. Front view

1 Internal microphones (2)

2 Motion sensor

3 System-status indicator (LED ring)

1 Internal microphone

Used to amplify your voice in a meeting without using an external microphone.

2 Motion sensor

When the meeting console is on, the motion sensor can detect whether you are in front of the screen. When

you exit a meeting and move away from the meeting console, the screen will dim after several minutes

(determined by your settings). When you move in front of the dimmed screen, it will brighten automatically.

Note: The screen will also brighten when you tap it.

3 System-status indicator

The LED ring at the bottom of the hinge shows the system status of the meeting console.

• Off: The meeting console is off.

• White light rotates and then is solid on: You enter Skype Room System, or log in to Skype Room

System successfully, or exit the meeting.

• Solid white: The meeting console is turned on or in the idle mode.

• Solid green: A meeting is in progress.

• Solid red: Your microphone is mute in a meeting.

Note: Only the basic behaviors of the LED ring are listed above.

2

Hub 500 User Guide and Hardware Maintenance Manual

Right-side and left-side view

Note: Your meeting console model might look slightly different from the illustration.

Figure 3. Right-side and left-side view

1 Power indicator 2 Power button

3 Internal speakers (2) 4 Security-lock slot

5 Power adapter connector

6 HDMI

TM

out connectors (2)

7 USB 3.1 Gen 1 connectors (4)

8 HDMI in connector

9 Headset connector 10 Ethernet connector

1 Power indicator

This indicator is on when the meeting console is on.

2 Power button

Used to turn on your meeting console. When you cannot shut down the meeting console from the operating

system, press and hold the power button for four or more seconds to turn off the meeting console.

3 Internal speaker

Used to listen to the high-quality sounds from the meeting console without using a headset or headphones.

Chapter 1. Overview 3

4 Security-lock slot

Used to secure a Kensington-style cable lock.

5 Power adapter connector

Used to connect the power adapter to the meeting console for power supply.

6 HDMI out connector

Used to send audio and video signals from the meeting console to another audio or video device, such as a

high-performance monitor.

7 USB 3.1 Gen 1 connector

Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a

USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.

8 HDMI in connector

Used to receive audio and video signals from an external computer with HDMI signals output.

9 Headset connector

Used to connect a headset to the meeting console.

To enable the headset function, do the following:

1. In the Skype mode, tap Settings ➙ Settings.

2. Enter the default administrator password “sfb” and tap Yes.

3. Tap Features, and then select Headset Microphone (Lenovo Hub500 Audio) in the Microphone for

Conferencing area.

4. Tap Save and Exit.

Note: The Bluetooth headset function can be enabled only in the administrator mode.

10 Ethernet connector

Used to connect an Ethernet cable for network access.

System board, Skype board, and video capture card

Note: See “Front view” on page 1 and “Right-side and left-side view” on page 3 for additional component

descriptions.

4

Hub 500 User Guide and Hardware Maintenance Manual

Figure 4. System board

1 Microprocessor socket

2 Coin-cell battery

3 System fan connector 4 Skype board I

2

C connector

5 Skype board USB 2.0 connector (for the motion

sensor)

6 Skype board USB 2.0 connector (for audio signals)

7 PCH

8 M.2 Wi-Fi card slot

9 Power button board

10 Skype board power connector

Chapter 1. Overview 5

11 Video capture module connector (connected to the

video capture card)

12 Skype board DisplayPort

®

connector

13 M.2 solid-state drive slot

14 Memory slot (DIMM1)

15 Memory slot (DIMM2)

Figure 5. Skype board and video capture card

1 3-in-1 connector (connected to the integrated

microphones, the LED board, and the motion sensor)

2 Internal speaker connector

3 Touch connector 4 Embedded DisplayPort connector

5 USB 2.0 connector (for audio signals and the motion

sensor)

6 I

2

C connector

7 DisplayPort connector 8 Power connector

9 Video capture module connector

6 Hub 500 User Guide and Hardware Maintenance Manual

Machine type and model label

The machine type and model label identifies the meeting console. When you contact Lenovo for help, the

machine type and model information helps support technicians to identify the meeting console and provide

faster service. The machine type and model label is attached on the meeting console as shown.

Figure 6. Machine type and model label

Chapter 1. Overview 7

8 Hub 500 User Guide and Hardware Maintenance Manual

Chapter 2. Specifications

Power supply

• 90-watt automatic voltage-sensing power supply

Storage drives

• M.2 solid-state drive

Video features

• HDMI in connector

• HDMI out connector

Audio features

• Headset connector

• Internal microphones

• Internal speaker

Input/Output (I/O) features

• Audio connectors (headset)

• Display connectors (HDMI in and HDMI out)

• Ethernet connector

• USB 3.1 Gen 1 connector

Network features

• Ethernet LAN

• Wireless LAN

• Bluetooth

Physical dimensions

• Width: 280.0 mm (11.0 inches)

• Height: 180.0 mm (7.1 inches)

• Depth: 193 mm (7.6 inches)

Weight (without the package)

Maximum configuration as shipped: 2.5 kg (5.0 lb)

10 Hub 500 User Guide and Hardware Maintenance Manual

Chapter 3. Meeting console lock

This chapter provides instructions on how to lock your meeting console with the locking device to keep your

meeting console safe.

Attaching a Kensington-style cable lock

You can use a Kensington-style cable lock to secure your meeting console to a desk, table, or other

nonpermanent fixture. The cable lock connects to the security-lock slot at the rear of your meeting console.

Depending on the type selected, the cable lock can be operated with a key or combination. The cable lock

also locks the buttons used to open the system cover. This is the same type of lock used with many

notebook meeting consoles. You can order such a cable lock directly from Lenovo by searching for

Kensington at:

http://www.lenovo.com/support

Figure 7. Attaching a Kensington-style cable lock

12 Hub 500 User Guide and Hardware Maintenance Manual

Chapter 4. Replacing hardware

This chapter provides instructions on how to replace hardware for your meeting console.

Before replacing hardware

Attention: Do not open your meeting console or attempt any repairs before reading this section and the

Important Product Information Guide.

Notes before replacing hardware

• Use meeting console components provided only by Lenovo.

• When installing or replacing an option, use the appropriate instructions explained in this manual along with

the instructions that come with the option.

• In most areas of the world, Lenovo requires the return of defective CRUs. Information about this will come

with the CRU or will come a few days after the CRU arrives.

Handling static-sensitive devices

Do not open the static-protective package containing the new part until the defective part has been removed

and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage

meeting console components and options.

When you handle options and other meeting console components, take these precautions to avoid static-

electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle options and other meeting console components carefully. Handle PCI/PCIe cards, memory

modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.

• Prevent others from touching the options and other meeting console components.

• Touch the static-protective package containing the part to a metal expansion-slot cover or other

unpainted metal surface on the meeting console for at least two seconds. This reduces static electricity

from the package and your body before you install or replace a new part.

• When possible, remove the new part from the static-protective package, and install it directly in the

meeting console without setting the part down. When this is not possible, place the static-protective

package on a smooth, level surface and place the part on the package.

• Do not place the part on the system cover or other metal surface.

Knowing FRUs (including CRUs)

• Field Replaceable Units (FRUs) are computer parts that a trained technician can upgrade or replace. FRUs

include all CRUs. For detailed FRU information, such as the FRU part numbers and supported meeting

console models, go to:

http://www.lenovo.com/serviceparts-lookup

• Customer Replaceable Units (CRUs) are computer parts that a user can upgrade or replace.

– Self-service CRUs: You can install self-service CRUs easily. These CRUs might be stand-alone,

latched, or secured by up to two screws. Examples of self-service CRUs include the keyboard, mouse,

any USB device. You are responsible for replacing all self-service CRUs.

– Optional-service CRUs: Handling optional-service CRUs requires some technical skills and simple tools

(such as a screwdriver). These CRUs are isolated parts within the computer. They are usually

concealed by an access panel that is secured by more than two screws. You must remove the screws

and panel to access the specific CRU. Optional-service CRUs can be removed and installed by users

or, during the warranty period, by a Lenovo service technician.

Before replacing FRUs

Before replacing any FRU, read the following:

• Only certified and trained personnel can service the meeting console.

• Before replacing an FRU, read the entire section about replacing the part.

• Be extremely careful during writing operations such as copying, saving, or formatting.

The sequence of the drives in the meeting console that you are servicing might have been altered. If you

select an incorrect drive, data or programs might be overwritten.

• Replace an FRU only with another FRU of the correct model.

When you replace an FRU, ensure that the model of the machine and the FRU part number are correct.

• An FRU should not be replaced because of a single, unreproducible failure.

Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as

cosmic radiation, electrostatic discharge, or software errors. Consider replacing an FRU only when a

problem recurs. If you suspect that an FRU is defective, clear the error log and run the test again. If the

error does not recur, do not replace the FRU.

• Only replace a defective FRU.

Locating FRUs (including CRUs)

Notes:

• Self-service CRUs:

10 and 11

• Some of the following components are optional.

• To replace a component that is not in the list below, contact a Lenovo service technician. For a list of

Lenovo Support phone numbers, go to:

http://www.lenovo.com/support/phone

14 Hub 500 User Guide and Hardware Maintenance Manual

Figure 8. Locating FRUs (including CRUs)

1 Front panel 2 Hinge pipe

3 Upper cover 4 LED board

5 System fan

6 M.2 solid-state drive

7 Microprocessor

8 Coin-cell battery

9 Memory modules (2)

10 Power adapter

11 Power cord

12 Chassis

13 Skype board audio cable 14 Skype board I

2

C cable

15 Skype board DisplayPort cable 16 Skype board power cable

Chapter 4. Replacing hardware 15

17 Skype board 18 Skype board bracket

19 Wi-Fi card shield 20 Wi-Fi card

21 Skype board holder

22 Video capture card

23 Video capture module cable

24 System board

25 Cable management door

26 Heat sink

27 Hinge assembly

28 Infrared board

29 Internal speakers (2) 30 3-in-1 cable (connected to the integrated

microphones, the LED board, and the motion sensor)

31 Embedded DisplayPort cable 32 Touch cable

33 Back cover 34 Wi-Fi antennas

35 Internal microphones

Replacing the cable management door

Attention: Do not open your meeting console or attempt any repairs before reading the Important Product

Information Guide.

1. Remove all connected devices, turn off the meeting console, and disconnect the power cord from the

electrical outlet.

2. Unlock the Kensington-style cable lock.

3. Replace the cable management door.

Figure 9. Opening the cable management door

16 Hub 500 User Guide and Hardware Maintenance Manual

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