Samsung SNOW-1703U User manual

User Manual

Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are

property of their respective owners.

SNOW-1703U SNOW-1703ULD

IFH (IF015H IF020H IF025H)

IFH-D (IF025H-D IF040H-D IF040H-DL IF060H-D IF060H-DL IF085H-DL)

IFJ (IF012J)

The color and the appearance may differ depending on the product, and the content in the

manual is subject to change without prior notice to improve the performance.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,

where the user manual has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,

where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Safety Precautions 6

Safety symbols 6

Electricity and Safety 7

Installation 8

Operation 9

Cleaning 10

Preparations

Parts 11

Front Side (SNOW-1703U / SNOW-1703ULD) 11

Reverse Side (SNOW-1703U / SNOW-1703ULD) 12

Interface Gender Card (I/G Card) 13

Reverse Side (IFH / IFH-D) 14

Reverse Side (IFJ) 15

Remote Control 16

Remote Control (SNOW-1703U / SNOW-1703ULD

model only) 18

Cable Connection 18

Connection 21

Control Codes 23

Connecting and using devices

Before Connecting 26

Pre-connection Checkpoints 26

Connecting to a PC 26

Connection Using an HDMI Cable 26

Connection Using an HDMI-DVI Cable 27

Connection Using an DP Cable 27

Connecting to a Video Device 28

Connection Using an HDMI-DVI Cable 28

Connection Using an HDMI Cable 28

Connecting the LAN Cable 29

SNOW-1703U / SNOW-1703ULD Installation

Precautions 29

Installing the cabinets 30

Removing the protective brackets 30

Replacing the cabinet module 31

Precautions when handling the cabinets 32

Restrictions when installing cabinets 32

Connecting to cabinets 33

Recommended number of devices for connection

for each input voltage 33

Changing the Input source 34

Source 34

Web Browser 35

Settings 35

Refresh Options 37

Using LED Signage Manager

Installing / Uninstalling the software 38

Installing 38

Uninstalling 38

Player feature

Player 39

Viewing content 39

When content is running 40

Available menu 40

File Formats Compatible with Player 41

Schedule 46

Clone Product 47

ID Settings 48

Device ID 48

PC Connection Cable 48

Video Wall 49

Horizontal x Vertical 49

Screen Position 49

Format 50

Network Status 51

Picture Mode 52

On/Off Timer 53

On Timer 53

2

Table of contents

Off Timer 54

Holiday Management 54

Ticker 55

URL Launcher 56

URL Launcher Settings 57

Approving a connected device from the server 58

Setting the current time 59

Picture

Picture Mode 60

Contrast / Brightness / Sharpness / Color / Tint

(G/R) 61

Color Temperature 61

White Balance 61

2 Point 61

10 Point 61

Gamma 62

Advanced Settings 62

Dynamic Contrast 62

Black Tone 62

Flesh Tone 62

RGB Only Mode 62

Color Space 62

HDMI UHD Color 62

LED Picture Size 63

Output Resolution 63

LED Picture Size 63

Resolution 63

Fit to screen 63

LED HDR 63

Inverse Tone Mapping 63

Dynamic Peaking 63

Color Mapping 63

Picture Options 64

Color Tone 64

Digital Clean View 64

HDMI Black Level 64

Film Mode 64

Reset Picture 64

OnScreen Display

Screen Protection 65

Auto Protection Time 65

Message Display 66

Source Info 66

No Signal Message 66

MDC Message 66

Download Status Message 66

Language 66

Menu Size 66

Reset OnScreen Display 66

Network

Network Status 67

Open Network Settings 67

Network Settings 68

Server Network Settings 70

Connect to Server 70

MagicInfo Mode 70

Server Access 70

FTP Mode 70

Proxy Server 70

Device Name 70

3

Table of contents

System

Accessibility 71

Menu Transparency 71

High Contrast 71

Enlarge 71

Start Setup 72

Time 72

Clock Set 72

NTP Settings 72

DST 72

Sleep Timer 72

Power On Delay 72

Auto Source Switching 73

Primary Source Recovery 73

Primary Source 73

Secondary Source 73

Power Control 73

Auto Power On 73

Max. Power Saving 73

Standby Control 74

Network Standby 74

Power Button 74

Eco Solution 74

Eco Sensor 74

No Signal Power Off 74

Auto Power Off 74

Fan & Temperature 75

Fan Control 75

Temperature Control 75

Input Device Manager 75

Keyboard Language 75

Keyboard Type 75

Input Language Shortcut 75

Play via 75

Change PIN 76

Security 76

Safety Lock On 76

Button Lock 76

USB Auto Play Lock 76

Remote Management 76

General 77

Smart Security 77

Anynet+ (HDMI-CEC) 77

HDMI Hot Plug 79

Custom Logo 79

Game Mode 79

Empty Storage 79

Reset System 79

Support

Software Update 80

Update Now 80

Auto Update 80

Contact Samsung 80

Reset All 80

Playing photos and

videos (Media Play)

Read the following before using media play with

a USB device 81

Using a USB device 83

Features provided in the media content list

page 84

Menu items in the media content list page 85

Available buttons and features during photo

playback 86

Available buttons and features during video

playback 86

4

Table of contents

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Center 87

Testing the Product 87

Checking the Resolution and Frequency 87

Check the followings. 88

Q & A 92

Specifications

General 93

Preset Timing Modes 96

Appendix

Responsibility for the Pay Service (Cost to

Customers) 100

Not a product defect 100

A Product damage caused by customer's fault 100

Others 100

License 101

5

6

Before Using the Product

Chapter 01

Safety Precautions

The following safety instructions are to ensure your personal safety and prevent property

damage. Please read the following to ensure the proper use of the product.

Safety symbols

Symbol Name Meaning

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions

are not followed.

Prohibition

Do NOT attempt.

Instruction

Follow directions.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE

ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high

voltage is present inside. It is

dangerous to make any kind of

contact with any internal part of this

product.

AC voltage: Rated voltage marked

with this symbol is AC voltage.

This symbol indicates that this

product has included important

literature concerning operation and

maintenance.

DC voltage: Rated voltage marked

with this symbol is DC voltage.

Class II product: This symbol

indicates that a safety connection

to electrical earth (ground) is not

required.

Caution. Consult instructions for use:

This symbol instructs the user to

consult the user manual for further

safety related information.

7

Electricity and Safety

Warning

Do not use a damaged power cord or plug, or a loose power socket.

 An electric shock or fire may result.

Do not use multiple products with a single power socket.

 Overheated power sockets may cause a fire.

Do not touch the power plug with wet hands. Otherwise, an electric shock may result.

Insert the power plug all the way in so it is not loose.

 An unsecure connection may cause a fire.

Connect the power plug to a grounded power socket (type 1 insulated devices only).

 An electric shock or injury may result.

Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy

object.

 Damage to the cord may result in a fire or electric shock.

Do not place the power cord or product near heat sources.

 A fire or electric shock may result.

Clean any dust around the pins of the power plug or the power socket with a dry cloth.

 A fire may result.

Caution

Do not disconnect the power cord while the product is being used.

 The product may become damaged by an electric shock.

Only use the power cord provided with your product by Samsung. Do not use the power cord with

other products.

 A fire or electric shock may result.

Keep the power socket where the power cord is connected unobstructed.

 The power cord must be disconnected to cut off power to the product when an issue occurs.

 Note that the product is not completely powered down by using only the power button on

the remote.

Hold the plug when disconnecting the power cord from the power socket.

 An electric shock or fire may result.

8

Installation

Warning

DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT

INSTALL THE PRODUCT NEAR HEAT SOURCES.

 A fire may result.

Have a technician install the wall-mount hanger.

 Installation by an unqualified person can result in an injury.

 Only use approved cabinets.

Do not install the product in poorly ventilated spaces such as a bookcase or closet.

 An increased internal temperature may cause a fire.

Install the product at least 10 cm away from the wall to allow ventilation.

 An increased internal temperature may cause a fire.

Keep the plastic packaging out of the reach of children.

 Children may suffocate.

Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

 The product may fall and become damaged and/or cause an injury.

 Using the product in an area with excess vibration may damage the product or cause a fire.

Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or

smoke.

 A fire or electric shock may result.

Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

 The product lifespan may be reduced or a fire may result.

Do not install the product within the reach of young children.

 The product may fall and injure children.

Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a

kitchen or near a kitchen counter.

Following installation, it is recommended to dehumidify the LED Signage product before use.

 This helps prevent moisture damage and maintain optimal performance.

 For product dehumidification, refer to the supplied installation manual.

The installation manual is available for download at www.samsung.com/displaysolutions.

Caution

Do not drop the product while moving.

 Product failure or personal injury may result.

Do not set down the product on its front.

 The screen may become damaged.

When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of

the product is not protruding.

 The product may fall and become damaged and/or cause an injury.

 Install the product only on cabinets or shelves of the right size.

Set down the product gently.

 Product failure or personal injury may result.

Installing the product in an unusual place (a place exposed to a lot of ne dust, chemical

substances, extreme temperatures or a signicant presence of moisture, or a place where

the product will operate continuously for an extended period of time) may seriously affect its

performance.

 Be sure to consult Samsung Customer Service Center if you want to install the product at

such a place.

9

Operation

Warning

There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

 A fire or electric shock may result.

 Contact Samsung Customer Service Center for repairs.

Before moving the product, turn off the power switch and disconnect the power cable and all other

connected cables.

 Damage to the cord may result in a fire or electric shock.

If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord

immediately and contact Samsung Customer Service Center.

 An electric shock or fire may result.

If the product is dropped or the outer case is damaged, turn off the power switch and disconnect

the power cord. Then contact Samsung Customer Service Center.

 Continued use can result in a fire or electric shock.

Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

During a lightning or thunderstorm, power off the product and remove the power cable.

 A fire or electric shock may result.

Do not drop objects on the product or apply impact.

 A fire or electric shock may result.

Do not move the product by pulling the power cord or any cable.

 Product failure, an electric shock or fire may result from a damaged cable.

If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area

immediately.

 Sparks can cause an explosion or fire.

Do not lift or move the product by pulling the power cord or any cable.

 Product failure, an electric shock or fire may result from a damaged cable.

Do not use or keep combustible spray or an inammable substance near the product.

 An explosion or fire may result.

Ensure the vents are not blocked by tablecloths or curtains.

 An increased internal temperature may cause a fire.

Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,

matches, etc) into the product (via the vent or input/output ports, etc).

 Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

 Product failure, an electric shock or fire may result.

Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the

product.

 Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

 Product failure, an electric shock or fire may result.

10

Caution

Disconnect the power cord from the power socket if you do not plan on using the product for an

extended period of time (vacation, etc).

 Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

Do not put DC power adapters together.

 Otherwise, a fire may result.

Remove the plastic bag from the DC power adapter before you use it.

 Otherwise, a fire may result.

Do not let water enter the DC power device or get the device wet.

 An electric shock or fire may result.

 Avoid using the product outdoors where it can be exposed to rain or snow.

 Be careful not to get the DC power adapter wet when you wash the floor.

Do not put the DC power adapter near to any heating apparatus.

 Otherwise, a fire may result.

Keep the DC power adapter in a well-ventilated area.

If you place the AC/DC power adapter so that it is hanging with the cord input facing upwards,

water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter at on a table or the oor.

The screen is bright. Keep a sufcient distance from the screen.

 Continuously looking at the screen up close is bad for your eyes.

 Keep at least the recommended viewing distance (pixel pitch x 3 m) from the screen.

"

e.g. For IF015H: 1.5 x 3 m = a distance of at least 4.5 m is recommended

Do not use humidiers or stoves around the product.

 A fire or electric shock may result.

Do not touch the product if it has been turned on for a long time. The product may be hot.

Store small accessories out of the reach of children.

Do not place heavy objects on the product.

 Product failure or personal injury may result.

Be careful that children do not place the battery in their mouths when removed from the remote

control. Place the battery in a location that children or infants cannot reach.

 If children have had the battery in their mouths, consult your doctor immediately.

When replacing the battery, insert it with the right polarity (+, -).

 Otherwise, the battery may become damaged or it may cause fire, personal injury or

damage due to leakage of the internal liquid.

Use only the specied standardized batteries, and do not use a new battery and a used battery at

the same time.

 Otherwise, the batteries may be damaged or cause fire, personal injury or damage due to a

leakage of the internal liquid.

The batteries (and rechargeable batteries) are not ordinary refuse and must be returned for

recycling purposes. The customer is responsible for returning the used or rechargeable batteries

for recycling.

 The customer can return used or rechargeable batteries to a nearby public recycling center

or to a store selling the same type of the battery or rechargeable battery.

Do not dispose of batteries in a re.

Cleaning

Be careful when touching the LED xture on the front of the product. There is a risk that LED

elements may fall off.

Contact Customer Service Center if the inside of the product needs cleaning (service fee will be

charged).

11

Parts

Front Side (SNOW-1703U / SNOW-1703ULD)

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Preparations

Chapter 02

Parts Description

HDBT 4, HDBT 3, HDBT 2,

HDBT 1

View the input HDBT source status.

4 : HDBT 4 / 3 : HDBT 3 / 2 : HDBT 2 / 1 : HDBT 1

LAN

View the input LAN source status.

SOURCE STATUS

View the input source status.

RED : HDMI 1 / GREEN : HDMI 2 / BLUE : DISPLAY PORT

POWER STATUS

View the power status.

RED : OFF / GREEN : ON / BLINKING : STANDBY

Parts Description

P

Turn the product on or off.

IR

Aim the remote control towards this spot on the LCD Display.

"

Using other display devices in the same space as the remote

control of this product can cause the other display devices to be

inadvertently controlled.

12

Parts Description

DIGITAL AUDIO OUT(OPTICAL)

Connects to a audio device using the optical(digital) cable.

"

Supported models: SNOW-1703ULD

USB

¨

Connect to a USB memory device.

RS232C IN

Used for service purposes.

HDMI IN 1, HDMI IN 2

Connects to a source device using a HDMI cable or HDMI-DVI cable.

DP IN

Connects to a PC using a DP cable.

Parts Description

SERVICE PORT

Dedicated to service technicians.

"

This port is for servicing only and has no user function. Do

not connect a cable to this port.

RJ45

Connect to a network using the LAN cable. (10/100 Mbps)

HDBT OUT 1, HDBT OUT 2,

HDBT OUT 3, HDBT OUT 4

Connects to an interface gender. Each port can transmit Full HD

signals. All the four ports must be used to transmit UHD signals.

DC 19V

Connects to the DC power adapter.

Reverse Side (SNOW-1703U / SNOW-1703ULD)

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

13

Interface Gender Card (I/G Card)

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

ECO SENSOR

Parts Description

DATA IN (Reverse)

Connects to the DATA OUT port on the last cabinet using an OCM cable.

DATA OUT (Forward)

Connects to the DATA IN port on the first cabinet using an OCM cable.

ECO SENSOR

Connects an external IR cable to the ECO SENSOR port.

Automatically recognizes the ambient brightness and adjusts the brightness of the cabinet connected to the I/G card.

To turn off this function, set Eco Sensor to Off at SystemEco Solution.

"

Only one external IR cable is provided. The external IR cable operates with only one of multiple I/G cards.

Even if multiple I/G cards are connected, external IR cable operates with only the one I/G card connected at the top.

"

After connecting to or disconnecting from the ECO SENSOR port on the I/G card, reboot SNOW-1703ULD.

"

Note that the cabinet may be subject to shadows or light interferences depending on the installation position.

"

ECO SENSOR is not supported in Live Mode.

"

Supported models: SNOW-1703ULD

HDBT IN

Connects to the HDBT OUT port on SNOW-1703U or SNOW-1703ULD using an HDBT cable.

14

Reverse Side (IFH / IFH-D)

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

POWER IN DATA IN SERVICE

SWITCH

DATA OUT

100-240V~50/60Hz 4.0A

POWER OUT

Parts Description

POWER IN

Connects to an AC power.

DATA IN

Connects to the DATA OUT port on an interface gender or on the previous

cabinet to receive video data.

SERVICE

Dedicated to service technicians.

SWITCH

Enters factory mode (press and hold for 5 seconds) or factory reset mode

(press and hold for 10 seconds).

DATA OUT

Connects to the DATA IN port on the next cabinet.

POWER OUT

Connects the power cable to the next cabinet to support AC power.

15

Reverse Side (IFJ)

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

POWER OUT

100-240V

50/60Hz 4.0A

SERVICE SWITCH SERVICE DATA I N

POWER IN

SERVICE DATA O UT SWITCH SERVICE

Parts Description

SERVICE

Dedicated to service technicians.

DATA OUT

Connects to the DATA IN port on the next cabinet.

SWITCH

Enters factory mode (press and hold for 5 seconds) or factory reset mode

(press and hold for 10 seconds).

POWER OUT

Connects the power cable to the next cabinet to support AC power.

DATA IN

Connects to the DATA OUT port on an interface gender or on the previous

cabinet to receive video data.

POWER IN

Connects to an AC power.

16

"

Remote control button functions

may differ for different products.

Remote Control

"

Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.

"

A button without a description in the image below is not supported on the product.

"

The FREEZE function is only available for Source.

Power off the product.

Number buttons

Enter the password in the OSD menu.

Turns off the screen only. To turn the screen

back on, press it again.

Player Launch Button.

Display or hide the onscreen display menu, or

return to the previous menu.

Power on the product.

Stop the screen.

Change the input source.

17

Display information about the current input

source.

Move to the upper, lower, left or right menu,

or adjust an option's setting.

Confirm a menu selection.

Exit the current menu.

A: Select the desired screen mode, normal

mode or Live Mode.

"

Before changing to Live Mode, set Source

to HDMI 1, HDMI 2 or DisplayPort.

"

Live Mode is recommended for live

broadcasts such as sports events and

concerts.

"

Note that the product reboots when the

screen mode is changed.

"

In Live Mode, only some menus are

supported. Set other settings in normal

mode.

Menus supported in Live Mode: Contrast,

Brightness, Sharpness, Color Temperature,

White Balance (R-Gain / G-Gain / B-Gain),

HDMI Black Level, Reset Picture

B: Manually select a connected input source

from HDMI 1.

C: Manually select a connected input source

from HDMI 2.

D: Manually select a connected input source

from DisplayPort.

POWER ON / POWER OFF

Turn on or off the Smart Signage device.

SOURCE

View or select an external device connected to

the Smart Signage device.

Return to the previous menu.

Used in multimedia mode.

Quickly select frequently used functions.

"

Remote control button functions

may differ for different products.

To place batteries in the remote control

Press a button on the remote

control pointing at the sensor on the

front of the product to perform the

corresponding function.

"

Using other display devices in the

same space as the remote control

of this product can cause the other

display devices to be inadvertently

controlled.

Use the remote control within 7 m to

10 m from the sensor on the product

at an angle of 30° from the left and

right.

"

Store used batteries out of reach of

children and recycle.

"

Do not use a new and used battery

together. Replace both batteries at

the same time.

"

Remove batteries when the remote

control is not to be used for an

extended period of time.

18

Remote Control (SNOW-1703U / SNOW-

1703ULD model only)

Cable Connection

RS232C Cable

Interface

RS232C (9 pins)

TxD (No.2), RxD (No.3), GND (No.5)

Bit rate

9600 bps

Data bits

8 bit

Parity

None

Stop bit

1 bit

Flow control

None

Maximum length

15 m (only shielded type)

 Pin assignment

1 2 3 4 5

6 7 8 9

5 4 3 2 1

9 8 7 6

Pin Signal

1

Detect data carrier

2

Received data

3

Transmitted data

4

Prepare data terminal

5

Signal ground

Pin Signal

6

Prepare data set

7

Send request

8

Clear to send

9

Ring indicator

19

 RS232C cable

Connector: 9-Pin D-Sub to Stereo Cable

5

16

9

-P2-

1

2

3

-P1-

-P1- -P1- -P2- -P2-

Male type

Rx 3 ---------- 1 Tx STEREO

Tx 2 ---------- 2 Rx PLUG

Gnd 5 ---------- 3 Gnd (3.5ø)

LAN Cable

 Pin assignment

1 2 3 4 5 6 7 8

Pin No Standard Color Signal

1

White and orange TX+

2

Orange TX-

3

White and green RX+

4

Blue NC

5

White and blue NC

6

Green RX-

7

White and brown NC

8

Brown NC

20

 Connector : RJ45

Direct LAN cable (PC to HUB)

RJ45

HUB

P1

P1P2

P2

Signal P1 P2 Signal

TX+ 1

↔

1 TX+

TX- 2

↔

2 TX-

RX+ 3

↔

3 RX+

RX- 6

↔

6 RX-

Cross LAN cable (PC to PC)

RJ45

P1 P2

RJ45

Signal P1 P2 Signal

TX+ 1

↔

3 RX+

TX- 2

↔

6 RX-

RX+ 3

↔

1 TX+

RX- 6

↔

2 TX-

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Samsung SNOW-1703U User manual

Samsung SNOW-1703U User manual

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