8 Solve a problem ........................................................................................................................................... 43
Jams and paper-feed issues ................................................................................................................................ 43
Clear a paper jam ............................................................................................................................... 43
Instructions on clearing paper jams ............................................................................... 43
Learn how to avoid paper jams ......................................................................................................... 44
Solve paper-feed problems ............................................................................................................... 44
Printing issues ..................................................................................................................................................... 45
Fix problems with page not printing (unable to print) ...................................................................... 45
General instructions for resolving unable to print issues .............................................. 45
Fix print quality issues ...................................................................................................................... 49
General instructions for resolving print quality issues .................................................. 49
Network and connection issues .......................................................................................................................... 52
Fix wireless connection ..................................................................................................................... 52
Find network settings for wireless connection ................................................................................ 52
Fix Wi-Fi Direct connection ................................................................................................................ 52
Printer hardware issues ....................................................................................................................................... 53
Get help from the printer control panel .............................................................................................................. 54
Understand printer reports ................................................................................................................................. 54
Printer status report ......................................................................................................................... 54
Network conguration page ............................................................................................................. 54
Print quality report ............................................................................................................................ 54
Wireless test report ........................................................................................................................... 54
Solve problems using HP ePrint .......................................................................................................................... 55
Maintain the printer ............................................................................................................................................. 55
Clean the exterior .............................................................................................................................. 55
Maintain the printhead and cartridges ............................................................................................. 56
Restore defaults and settings ............................................................................................................................. 56
HP support ........................................................................................................................................................... 57
Appendix A Technical information ................................................................................................................... 59
Specications ....................................................................................................................................................... 59
Regulatory information ....................................................................................................................................... 60
Regulatory Model Number ................................................................................................................ 60
FCC statement ................................................................................................................................... 61
Notice to users in Korea .................................................................................................................... 61
VCCI (Class B) compliance statement for users in Japan .................................................................. 62
Notice to users in Japan about the power cord ................................................................................ 62
Visual display workplaces statement for Germany .......................................................................... 62
European Union Regulatory Notice ................................................................................................... 62
Products with wireless functionality .............................................................................. 62
Declaration of conformity ................................................................................................................. 64
ENWW vii