HP t505 Flexible Thin Client User guide

Troubleshooting Guide

HP t505 Flexible Thin Client

Development Company, L.P. The

information contained herein is subject to

change without notice.

Microsoft and Windows are trademarks of

Microsoft Corporation in the U.S. and other

countries.

The only warranties for HP products and

services are set forth in the express

warranty statements accompanying such

products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable

for technical or editorial errors or omissions

contained herein.

This document contains proprietary

information that is protected by copyright.

No part of this document may be

photocopied, reproduced, or translated to

another language without the prior written

consent of Hewlett-Packard Company.

Troubleshooting Guide

Thin Client

First Edition (April 2013)

Document Part Number: 719622-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

Table of contents

1 Product Description ........................................................................................................................................ 1

Product features ................................................................................................................................... 1

Serial Number Location ....................................................................................................... 2

Front Panel Components ..................................................................................................... 3

Rear Panel Components ..................................................................................................... 4

Installing the Rubber Feet .................................................................................................... 4

Installing the Stand .............................................................................................................. 5

Removing the Stand ............................................................................................................ 6

2 Hardware Changes ......................................................................................................................................... 7

General Hardware Installation Sequence ............................................................................................. 7

Removing and Replacing the Side Access Panel ................................................................................ 8

Removing the Side Access Panel ........................................................................................ 8

Replacing the Side Access Panel ........................................................................................ 9

Installing Thin Client Options .............................................................................................................. 10

Removing and Replacing the Battery ................................................................................ 10

External Drives .................................................................................................................. 11

Configuring Powered Serial Ports ...................................................................................................... 12

3 BIOS Settings, (F10) Utility .......................................................................................................................... 21

Using the BIOS Settings ..................................................................................................................... 21

Changing BIOS Settings from the repset utility ................................................................. 21

Changing BIOS Settings Using the F10 Utility ................................................................... 22

Setup Utility—System Information ..................................................................................... 23

Setup Utility—Standard CMOS Features .......................................................................... 23

Setup Utility—Advanced BIOS Features ........................................................................... 23

Setup Utility—Integrated Peripherals ................................................................................. 24

Setup Utility—Power Management Setup ......................................................................... 25

Setup Utility—Utility Task Actions ...................................................................................... 25

v

4 Diagnostics and Troubleshooting ............................................................................................................... 26

LEDs ................................................................................................................................................... 26

Power-On Sequence .......................................................................................................................... 27

Power-On Diagnostic Tests ................................................................................................................ 27

Beep Codes ........................................................................................................................................ 28

POST Error Messages ....................................................................................................................... 28

Troubleshooting .................................................................................................................................. 29

Basic Troubleshooting ....................................................................................................... 29

Diskless (No-Flash) Unit Troubleshooting ......................................................................... 30

Troubleshooting Flowcharts ............................................................................................... 32

Initial Troubleshooting ....................................................................................... 32

Initial Troubleshooting Part 2 ............................................................................ 33

No Power, Part 1 ............................................................................................... 34

No Power, Part 2 ............................................................................................... 35

No Power, Part 3 ............................................................................................... 36

No Video, Part 1 ................................................................................................ 37

No Video, Part 2 ................................................................................................ 38

No Video, Part 3 ................................................................................................ 39

No Video, Part 4 ................................................................................................ 40

Error Messages ................................................................................................. 41

NO OS Loading ................................................................................................. 42

OS Not Loading from Flash ............................................................................... 43

Non-Functioning Pointing Device or Keyboard ................................................. 44

No Internal Network Connection ....................................................................... 45

No Audio ........................................................................................................... 46

No IP Address ................................................................................................... 47

Booting in Continuous Loop .............................................................................. 48

5 Restoring the Flash Image ........................................................................................................................... 49

System Requirements ........................................................................................................................ 49

Getting Started ................................................................................................................................... 49

Creating an ISO Image ....................................................................................................................... 50

Formatting a USB Flash Drive ............................................................................................................ 50

Unpacking the Image and Tools for Deployment ............................................................................... 51

Deploying with PXE ............................................................................................................................ 51

Appendix A Adding an Image Restore Tool .................................................................................................. 52

Appendix B Configuring a PXE Server .......................................................................................................... 53

Prerequisites ...................................................................................................................................... 53

vi

Installing Remote Installation Services (RIS PXE Server) ................................................................. 53

Authorizing Remote Installation Services (RIS PXE Server) .............................................................. 53

Configuring Remote Installation Services .......................................................................................... 54

Set User Permissions on the Active Directory Server ........................................................................ 54

RIS Menu ........................................................................................................................................... 55

Creating Network Bootable Disk to Map Drives ................................................................................. 55

For More Information .......................................................................................................................... 55

Appendix C FTP Update .................................................................................................................................. 56

Server Requirements ......................................................................................................................... 56

DCHP Server ..................................................................................................................... 56

FTP Server ........................................................................................................................ 56

Description ......................................................................................................................................... 57

Host Settings ...................................................................................................................................... 57

Select Image to Update ...................................................................................................................... 58

Appendix D System BIOS ............................................................................................................................... 60

Restoring or updating a BIOS ............................................................................................................ 60

Appendix E Electrostatic Discharge .............................................................................................................. 61

Preventing Electrostatic Damage ....................................................................................................... 61

Grounding Methods ............................................................................................................................ 61

Appendix F Specifications .............................................................................................................................. 62

Index ................................................................................................................................................................... 64

vii

1 Product Description

The following features are common to all HP thin clients:

● no hard drives or diskette drives

●

5-minute hardware setup time

●

central deployment and management using HP Management Solutions

The following features are specific to the t505 thin client:

●

Intel Atom D525 single core processor

● Intel PCH NM10 chipset

● Integrated graphics, selectable at 64/128/256MB

●

DDR3 SODIMM, 1 socket, up to 2 GB

NOTE: 1Rx16 and 2Rx8 SODIMMS not supported

●

front I/O: 2 USB, 1 mic, 1 headphone

●

rear I/O: 2 USB, 2 PS2, 1 NIC 10/100, 1 parallel, 1 VGA, 4 serial ports

● VESA mount, supports both horizontal and vertical orientations

●

Kensington lock slot

Operating systems

The t505 thin client models supports the following operating systems:

●

Windows Embedded Standard (WES) 2009

●

Windows Embedded Standard (WES) 7 (e32)

●

HP ThinPro

Product features

For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/

products/quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html.

Operating systems 1

Serial Number Location

Every thin client includes a unique serial number located as shown in the following illustration. Have

this number available when contacting HP customer service for assistance.

Figure 1-1 Serial number location

2 Chapter 1 Product Description

Front Panel Components

For more information, go to http://www.hp.com and search for your specific thin client model to find

the model-specific QuickSpecs.

Figure 1-2 Front panel components

(1) Power button (4) Line-in (microphone) connector

(2) Flash activity LED (5) Universal serial bus (USB) connectors (2)

(3) Line-out (headphone) audio connector

Product features 3

Rear Panel Components

For more information, go to http://www.hp.com and search for your specific thin client model to find

the model-specific QuickSpecs.

Figure 1-3 Rear panel components

(1) Ethernet RJ-45 connector (5) Cable lock slot

(2) Serial connectors (4) (6) Power connector

(3) Parallel connector (7) VGA connector

(4) PS/2 connectors (2) (8) Universal serial bus (USB) connectors (2)

Installing the Rubber Feet

You may want to use your thin client in a horizontal orientation. You can install rubber feet on the left

side of the unit to help keep the unit safely in place.

To install the rubber feet:

1. Locate the VESA (Video Electronics Standards Association) holes in the left side of the thin

client.

CAUTION: If you use the thin client in a horizontal orientation without the rubber feet, it may

slide and result in equipment damage.

2. Remove the feet from their backing.

4 Chapter 1 Product Description

3. Align the feet with their holes and press them in securely.

Figure 1-4 Installing the rubber feet

Installing the Stand

If you wish to use the thin client in a vertical orientation, you should install the stand for stability.

To install the stand:

1. Turn unit upside down.

2. Locate the slots on the bottom of the unit into which the tabs on the stand fit. Position the stand

with the wide part toward the front of the unit. Align the tabs on the widest part of the stand with

the slots approximately 7.6 cm (3 inches) from the front of the unit and the tabs on the narrower

part with the slots approximately 3.8 cm (1.5 inches) from the rear of the unit.

Product features 5

3. Insert the tabs into the slots and slide the stand forward until it locks into place.

Figure 1-5 Installing the stand

Removing the Stand

To remove the stand:

1. Turn unit upside down.

2. Press the tab (1), then slide the stand toward the rear of the thin client and lift it off the unit (2).

Figure 1-6 Removing the stand

6 Chapter 1 Product Description

2 Hardware Changes

General Hardware Installation Sequence

To ensure the proper installation thin client hardware components:

1. Back up any data, if necessary.

2. If the thin client is powered on:

a. Turn off the computer properly through the operating system, then turn off any external

devices.

b. Disconnect the power cord from the power outlet and disconnect any external devices.

c. Disconnect any external devices or cables, such as a cable lock.

WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet and allow the internal system components

to cool before touching.

WARNING! To reduce the risk of electrical shock, fire, or damage to the equipment, do not

plug telecommunications or telephone connectors into the network interface controller (NIC)

receptacles.

CAUTION: Static electricity can damage the electronic components of the thin client or

optional equipment. Before beginning these procedures, ensure that you are discharged of static

electricity by briefly touching a grounded metal object. See

Electrostatic Discharge on page 61

for more information.

3. Remove the side access panel. See Removing and Replacing the Side Access Panel

on page 8 for more information.

4. Remove any hardware that you will replace.

5. Install or replace equipment. For removal and replacement procedures, see

Removing and

Replacing the Battery on page 10.

NOTE: Option kits include more detailed installation instructions.

6. Replace the side access panel. See Removing and Replacing the Side Access Panel

on page 8.

7. Reconnect any external devices and power cords.

8. Turn on the monitor, the thin client, and any devices you want to test.

General Hardware Installation Sequence 7

9. Load any necessary drivers.

NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and

search for your specific thin client model.

10. Reconfigure the thin client, if necessary.

Removing and Replacing the Side Access Panel

Removing the Side Access Panel

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the

power cord is disconnected from the electrical outlet.

To remove the access panel:

1. Lay the unit flat on a stable surface with the right side up and the left side down.

2. Remove the two screws that secure the access panel to the chassis (1).

3. Slide the access panel about 8.3 mm (1/3 inch) toward the rear of the unit (2), and then lift the

access panel up and off the unit (3).

Figure 2-1 Removing the side access panel

8 Chapter 2 Hardware Changes

Replacing the Side Access Panel

To replace the access panel:

1. Align the tabs on the access panel with the slots in the both sides of the chassis and place the

access panel on the side of the unit, offset about 8.3 mm (1/3 inch) toward the top of the unit (1).

2. Slide the panel toward the front of the unit until the panel is flush with the bottom panel of the

chassis (2).

3. Insert and fasten the two screws to secure the side access panel to the chassis.

Removing and Replacing the Side Access Panel 9

Installing Thin Client Options

Various options can be installed on the thin client:

●

Removing and Replacing the Battery on page 10

●

External Drives on page 11

Removing and Replacing the Battery

Before beginning the replacement process, review General Hardware Installation Sequence

on page 7 for procedures you should follow before and after installing or replacing hardware.

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the

power cord is disconnected from the electrical outlet.

To remove and replace the battery:

1. Locate the battery on the system board.

2. To release the battery from its holder, squeeze the metal clamp that extends above one edge of

the battery. When the battery pops up, lift it out (1).

Figure 2-2 Removing and replacing the internal battery

3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with

the positive side up (2). Push the other edge down until the clamp snaps over the other edge of

the battery.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and

rechargeable batteries. For more information about recycling programs, go to

http://www.hp.com/go/

recycle.

Batteries, battery packs, and accumulators should not be disposed of together with the general

household waste. In order to forward them to recycling or proper disposal, please use the public

collection system or return them to HP, an authorized HP partner, or their agents.

10 Chapter 2 Hardware Changes

The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or

the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or

promotions. Contact a qualified Taiwanese recycler for proper battery disposal.

External Drives

Various external USB drives are available as options for these thin clients. For more information

about these drives, visit

http://www.hp.com and search for your specific thin client model, or refer to

the instructions that accompany the option.

For more information about available options, visit the HP website

http://www.hp.com and search for

your specific thin client model.

Installing Thin Client Options 11

Configuring Powered Serial Ports

Three configurable, powered serial ports, COM 2, COM 3, and COM 4, are standard on the thin

client. COM 1 is a standard, non-powered serial port that cannot be configured. Some devices use a

powered serial port. If the serial port is configured as a powered port, devices that support a powered

serial interface do not require an external power source.

Figure 2-3 Powered Serial Ports

The serial port jumpers on the system board are located as shown in the following illustration:

12 Chapter 2 Hardware Changes

Figure 2-4 Serial Port Jumper Locations on the System Board

Item Jumper

1COM3 SP33

2COM3 SP31

3COM4 SP43

4COM4 SP41

5COM2 SP28

6COM2 SP23

7COM2 SP21

8COM2 SP22

9COM2 SP24

10 COM2 SP29

11 COM4 SP42

12 COM4 SP44

13 COM3 SP32

14 COM3 SP34

Before beginning the configuration process, review General Hardware Installation Sequence

on page 7 for procedures you should follow before and after installing or replacing hardware.

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the

power cord is disconnected from the electrical outlet.

Configuring Powered Serial Ports 13

To configure the serial ports:

1. Locate the serial port and jumper.

2. Place jumpers on the appropriate pins. (See

Table 2-3 Configuring Serial Port Power

on page 15 to determine the appropriate pins.)

CAUTION: An unsupported configuration can cause severe equipment damage. Carefully

verify COM Port Jumper locations and supported configurations before you configure a serial

port. See

Figure 2-4 Serial Port Jumper Locations on the System Board on page 13 and Table

2-3 Configuring Serial Port Power on page 15 for Jumper locations and supported

configurations.

Table 2-1 COM Port Default Configuration

pin # COM1 COM2 COM3 COM4

pin 1 DCD +5V +5V +5V

pin 2 RXD RXD RXD RXD

pin 3 TXD TXD TXD TXD

pin 4 DTR DTR DTR DTR

pin 5 GND GND GND GND

pin 6 DSR DSR DSR DSR

pin 7 RTS RTS RTS RTS

pin 8 CTS RXD (TTL) CTS CTS

pin 9 RI TXD (TTL) RI RI

Table 2-2 COM Port Functionality

pin # COM1

(Standard)

COM2–Cable

Connection

(Customized)

COM3

(Customized)

COM4

(Customized)

pin 1 DCD +5V/DCD +5V/+12V/DCD +5V/+12V/DCD

pin 2 RXD RXD/TXD/RXD (TTL)/

TXD (TTL)

RXD/TXD RXD/TXD

pin 3 TXD TXD/RXD/TXD (TTL)/

RXD (TTL)

TXD/RXD TXD/RXD

pin 4 DTR DTR/+5V DTR/+5V/+12V DTR/+5V/+12V

pin 5 GND GND GND GND

pin 6 DSR DSR DSR DSR

pin 7 RTS RTS RTS RTS

pin 8 CTS RXD/TXD/RXD (TTL)/

TXD (TTL)

CTS CTS

pin 9 RI TXD/RXD/TXD (TTL)/

RXD (TTL)

RI RI

14 Chapter 2 Hardware Changes

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HP t505 Flexible Thin Client User guide

HP t505 Flexible Thin Client User guide

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