Preventice Services, LLC and Preventice Technologies, Inc., are independent, wholly owned subsidiaries of Preventice Solutions, Inc.
Patient Instruction Manual
2
Welcome to BodyGuardian® Heart
Your physician has prescribed you the BodyGuardian Heart Remote Monitoring System and
monitoring center service provided by Preventice Services.
BodyGuardian Heart is designed to monitor your heart rhythms.
If you are receiving the BodyGuardian Heart Remote Monitoring System at home and
require assistance, call Preventice Services at:
888.500.3522
Additional assistance
3
Equipment
Ensure that the following equipment is included in the box.
BodyGuardian Heart monitors (2)
Note: Your monitors may be white or black. Both
versions operate identically.
monitor charging cradle
monitor charging
cradle power cord
(with adapter) smartphone charger
BodyGuardian
Strip(s)
BodyGuardian Connect
smartphone
* Your equipment may vary from the components pictured. Preventice Solutions reserves the right to modify, change, or discontinue
products or accessories at any time.
4
Patient responsibilities
I understand that I need to wear a BodyGuardian Heart monitor every day, all day, for the
length of time my doctor has prescribed.
Each night, I will charge the smartphone near my bed to stay in contact with my monitor.
I will switch the monitor on my chest in the morning, at night before I go to sleep, or during
the day if the battery is low. I will place the monitor I am not wearing in the charging cradle.
I will remove the monitor from the Strip before bathing, then re-attach it afterward (see p.12).
I will change the Strip every three days OR when it no longer adheres to the skin. To ease
removal from your skin, dampen with water or remove while in the shower.
I will contact my doctor immediately if my symptoms worsen.
I will contact the Monitoring Center if I plan to travel outside of the United States.
I understand I am financially responsible for any damage to the equipment or failure to return
any equipment promptly when my service has ended.
5
Important
The BodyGuardian Connect smartphone cannot be used to make phone calls, including
calls to 911, or perform other phone functions. It is specifically configured to work as a
component of BodyGuardian Heart Remote Monitoring System.
The monitor cannot be worn while traveling on an aircraft.
Keep the BodyGuardian Heart monitor and the BodyGuardian Connect smartphone
away from water. Remove the monitor from the Strip when you bathe, swim or perform
other similar activities.
Do not wear the monitor or Strip when undergoing an MRI. You must remove both the
monitor and the Strip.
6
fully charged
Setup
Charge the BodyGuardian Connect smartphone
Plug the charger into the smartphone and a wall outlet. The
smartphone is fully charged when the battery indicator on the screen
is completely solid.
Charge one of the BodyGuardian Heart monitors
Snap one of the monitors into the plugged-in charging cradle. All lights will go out when the monitor
is fully charged.
charging fully charged
Prepare your skin
If hair is present, remove the hair where you will place the Strip. Thoroughly clean the area with soap
and water. Dry the area completely. Do not apply any lotions or oils.
7
Attach charged monitor to Strip for the first time
Line up the snaps on the monitor and the Strip. The snaps are not evenly spaced. To line them up,
the orientation of the logo on both the monitor and the Strip must be the same.
Press firmly to securely connect all four snaps one by one.
8
Attach BodyGuardian Heart to your chest
Important
The gel pads on the Strip must make
good contact with your skin.
gel pads
gel pads
1. Peel away the Strip’s adhesive backing.
2. Place the Strip and monitor on your chest in one of
the locations shown below.
Note Make sure one of the two arrows on the Strip
is pointing up.
9
Turn on the monitor
Press and release the center
button on the monitor. Do not
hold the button down.
Place the second monitor into
the plugged-in charging cradle
to begin charging. The amber
battery light will come on.
Turn on the smartphone
1. Press and hold the power key. The power key is located in one of two locations.
2. During this portion of the setup process, stay within 3 feet of the smartphone, remain
still, and watch the smartphone for Strip contact errors.
3. Once the smartphone is powered on, it will automatically connect to the monitor.
3 FT
The green center light on the
monitor will remain lit once it
has powered on.
10
10FT
Keep the smartphone within
10 feet of the monitor.
If you are away from the
smartphone, the smartphone
battery depletes, or you go out of cellular
network range, the monitor will continue to
collect data and automatically send it when the
smartphone is back in range.
Using BodyGuardian Heart
Charge the smartphone nightly.
Leave the smartphone turned on
and plug it into the smartphone
charger and into a wall power
outlet that is near the location where you sleep.
Tip If you don’t want to be disturbed by alerts
while sleeping or while at an event, tap
Do Not Disturb on the smartphone.
If you are
out of
cellular
data
range for an extended
period, you may see
this message on the
smartphone.
The smartphone screen will
dim to conserve power.
You can turn on the screen by
pressing the power key on the
edge of the smartphone.
11
Recording and transmitting events
1. Press and release the center button on the monitor.
2. Hold as still as possible for 60 seconds.
3. On the smartphone, select the symptoms you are
feeling. Then tap Save.
• You may select up to 3 symptoms.
• You may need to scroll to see the full
list of symptoms.
BodyGuardian Heart automatically detects, records, and transmits your heart rhythms to the Monitoring
Center. However, if you begin to feel symptoms such as dizziness, chest pain or shortness of breath,
you can manually record these events.
Available symptoms include:
• None or Accidental Push
• Chest Pain or Pressure
• Dizziness
• Flutter or Skipped Beats
• Tired or Fatigued
• Rapid or Fast Heartbeat
• Passed Out
• Shortness of Breath
• Light Headedness
• Irregular Heartbeat
12
Pausing and removing the monitor
Pause the monitor and remove it from the Strip when you shower, bathe, or swim.
Dry off your skin and the Strip completely. Then
snap the monitor back onto the Strip. On the smartphone, tap OK to resume monitoring.
On the smartphone, tap Pause. Then tap Yes
to confirm.
Remove the monitor from the Strip. The monitor
is NOT waterproof, but the Strip is.
13
Removing the Strip
Change the Strip every three days OR when it no longer adheres to the skin. Strips are disposable.
1. Remove the Strip while showering or use a warm, damp cloth to blot while removing.
2. Slowly peel back and roll the adhesive away from your chest, continually blotting with water.
Important: Do not rip or tear off the Strip quickly. Improper removal may cause mild skin irritation.
Remove
You can switch the monitor without removing
the Strip from your body. No action needs to
be performed on the smartphone.
1. Hold the Strip against your skin.
2. Lift one side of the monitor until the snaps
release. Repeat on the other side.
3. Snap the monitor into the plugged-in
charging cradle.
Wear one of the monitors while the other one remains in the charging cradle. Switch the monitor on your
chest in the morning, at night before you go to sleep, or during the day if the battery is low.
Attach
Remain near the smartphone when attaching
the fully-charged monitor to the Strip.
1. Snap fully-charged monitor to Strip.
2. Power on the monitor by pressing and
releasing the center button. Do not hold the
button down.
3. The smartphone will automatically detect
the new monitor.
Switching monitors
14
Returning the equipment using UPS®
Return the BodyGuardian Heart equipment to Preventice Services immediately after your service ends.
1. Turn off the smartphone by pressing and holding the power button.
Turn off the monitor by pressing and holding the center button for 15
seconds. Then release the center button when all lights on the monitor are off.
2. Place the monitors, smartphone, charging cradle, and all charging accessories
in the box. See p.3 for the list of equipment.
3. Remove the adhesive strip from flap on the shipping box and seal securely.
4. Drop package off at any UPS Drop Box or The UPS Store®.
For assistance, call Preventice Services at 888.500.3522.
Note If you have lost or damaged equipment, Preventice Services will mail you an invoice for the cost of the item.
15
Patient financial obligations & billing information
Preventice Services has a working relationship with most health insurance companies. Please
make certain Preventice Services has your correct insurance information so we may verify your
coverage and appropriately bill your insurance company. Your insurance company may send
you an Explanation of Benefits (EOB). An EOB is not a bill. If you would like to review your EOB,
or if you have billing questions, please contact the Preventice Services Billing Department at
888.747.4701. Depending upon your insurance coverage, Preventice Services may be required
to bill you directly for any deductibles, co-insurance or other fees that your insurance company
does not cover and that you are responsible to pay for cardiac monitoring services.
All equipment is the sole property of Preventice Services. To avoid financial liability and to ensure
that you do not receive a bill for the value of the equipment in your possession (up to $3,000),
please return the equipment directly to Preventice Services immediately after your service ends.
Any request for an extension of your study beyond your prescribed study would need to come
from your physician through a new order sent to Preventice Services. Please be aware that the
second study may not be covered by all insurance providers and you may be responsible for
those charges.
Our Notice of Privacy Practices is available for your review at www.preventicesolutions.com.
Copyright © 2015 Preventice Solutions – All rights reserved.
REMINDER
Preventice Services, part of the Preventice Solutions group,
is not an emergency response service.
If you are experiencing a medical emergency, dial 911.
For questions or requests for additional supplies, contact our Monitoring Center at:
888.500.3522
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