Motorola EWP2000 User manual

Total Enterprise Access & Mobility (TEAM)

Business Smartphone

EWP1000 & 2000 Series

User’s Guide

6871009P12-B

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Contents

about this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

general description . . . . . . . . . . . . . . . . . . . . . . . . 2

basic smartphone features . . . . . . . . . . . . . . . . . . 3

EWP1000 front and left sides . . . . . . . . . . . . . . . . . . 3

EWP1000 back and right sides . . . . . . . . . . . . . . . . . 4

EWP2000 front and left sides . . . . . . . . . . . . . . . . . . 5

EWP2000 back and right sides . . . . . . . . . . . . . . . . . 6

main screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

the programs screen . . . . . . . . . . . . . . . . . . . . . . . . . 8

approved accessories . . . . . . . . . . . . . . . . . . . . . 11

safety and general information . . . . . . . . . . . . . . 13

grant of equipment authorization . . . . . . . . . . . . 15

use and care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

caring for the environment by recycling . . . . . . . 19

disposal of your smartphone and accessories . . 20

essentials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

battery installation 21

EWP2000 series battery removal 22

EWP1000 series battery removal 22

battery charging 23

battery life conservation 24

battery tips 24

storage card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

turn handset on & off. . . . . . . . . . . . . . . . . . . . . . . 27

username and passwords . . . . . . . . . . . . . . . . . . . 27

display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

to find a menu feature . . . . . . . . . . . . . . . . . . . . . . 29

status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . 30

text entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

volume control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

speakerphone controls. . . . . . . . . . . . . . . . . . . . . . 34

lock & unlock smartphone . . . . . . . . . . . . . . . . . . . 35

calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

ii

Contents

make a phone call . . . . . . . . . . . . . . . . . . . . . . . . . . 37

answer a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

make a PTT call (Push-to-Talk) . . . . . . . . . . . . . . . . 38

receive a PTT call . . . . . . . . . . . . . . . . . . . . . . . . . . 39

PTT call request . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

send a PTT call request 40

respond to PTT call request 40

PTT group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

receive a PTT group call 41

join an active PTT group 41

store a phone number . . . . . . . . . . . . . . . . . . . . . . . 42

conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

customize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

sound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

download a sound file 46

deleting ring tones 46

time & date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

active PTT group 47

auto answer 48

call forwarding 48

call options 48

caller ID 48

channels 49

DTMF 49

fixed dialing 49

display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

change background image 50

backlight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

answer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

third-party applications . . . . . . . . . . . . . . . . . . . . . . 52

task manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 53

turn off ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

recent calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

view missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 55

caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

speed dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

access speed dial entries 56

set speed dial numbers 56

set menu shortcuts to speed dial 56

delete a shortcut. 57

voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

transfer a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

in-call notifications . . . . . . . . . . . . . . . . . . . . . . . . . 58

iii

Contents

e-mail & messages . . . . . . . . . . . . . . . . . . . . . . . 60

receive & read messages . . . . . . . . . . . . . . . . . . . . 60

message attachments 60

message options 61

send a message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

global address look up . . . . . . . . . . . . . . . . . . . . . . 62

messaging quick reference . . . . . . . . . . . . . . . . . . . 64

connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

PTT & stereo headsets . . . . . . . . . . . . . . . . . . . . . . 69

Bluetooth™ headset . . . . . . . . . . . . . . . . . . . . . . . . 69

turn Bluetooth power on or off 69

pair with a headset or handsfree device 70

send objects to another device 71

advanced Bluetooth features 71

synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

sync over the air 72

sync with a computer 73

installing & setting up ActiveSync 73

sync with a cable connection 74

sync with Bluetooth™ connection 74

entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

web browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

view stored pictures and video . . . . . . . . . . . . . . . . 77

play a video clip 78

video playback options 78

other features . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

quick access key. . . . . . . . . . . . . . . . . . . . . . . . . . . 80

programmable key 80

TTY calls 80

advanced calling . . . . . . . . . . . . . . . . . . . . . . . . . . 80

call forwarding 80

voice dial 81

contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

search for contact 81

call a phone number in a message 81

edit contact 82

set ringer ID for a contact 82

set picture ID for contact 82

send contact to another device 83

personalizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

language 83

accessibility 84

ring volume 84

call times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

network connections . . . . . . . . . . . . . . . . . . . . . . . 87

calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

iv

Contents

calculator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

internet security . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

smartphone information . . . . . . . . . . . . . . . . . . . . . 90

smartphone administration data. . . . . . . . . . . . . . . 91

fun & games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 93

service & repair. . . . . . . . . . . . . . . . . . . . . . . . . . 96

specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1

about this guide

This guide introduces you to the operation and features of your new smartphone. It is divided into

ten main sections:

Throughout this guide, you will find tips that highlight special shortcuts and timely reminders to

help you make the most of your new phone and service. The Table of Contents and Index also

help you quickly locate specific information. You will get the most out of your smartphone if you

read each section. To find a specific feature, simply locate that section in the Table of Contents

and go directly to that page. Follow the instructions in that section and you will swiftly be ready to

use your smartphone.

•

Section 1: “essentials”

•

Section 2: “basics”

•

Section 3: “calling”

•

Section 4: “customize”

•

Section 5: “managing calls”

•

Section 6: “e-mail & messages”

•

Section 7: “connections”

•

Section 8: “entertainment”

•

Section 9: “other features”

•

Section 10: “troubleshooting”

2

general description

The TEAM smartphone solution provides mobile voice and data communications over wireless

network to users inside the enterprise. The smartphone virtually joins your desk phone extension,

associated messaging features and adds Push-To-Talk (PTT) communication to a smartphone,

delivering critical communications capabilities to workers that conduct business inside the

enterprise.

Your smartphone includes: smartphone with

voice recognition

for hands-free dialing,

Walkie-talkie call

button for dispatch and PTT calls (including private talkgroups), Two way

SMS

and

Instant

Text Messaging

,

Email

,

Contacts

,

Calendar

,

Tasks

etc., including

viewing mail

attachments

and many other built-in tools to help you manage your busy work style.

Enterprise WiFi Phone also includes access to your

enterprise applications,

standard mobile

internet browser,

and the ability to pair with

Bluetooth headsets

and other Bluetooth devices

such as personal computers. The Enterprise WiFi smartphone is available in two models, the

durable (EWP2000 series) and the office model (EWP1000 series). Both models have identical

functional and operation features and differ by ruggedness and design. The smartphone is

designed to work only within the wireless network coverage of your enterprise environment. This

manual covers the basic and advanced operations of your smartphone. Refer to the Microsoft®

Windows® Mobile 6.1 documentation and on-screen help for more understanding and information

on the Windows applications.

3

basic smartphone features

EWP1000 front and left sides

1

Speaker/Voice recognition key

2

Volume up/down

3

PTT button

4

Programmable key

5

Rapid Travel Charger

jack/USB cable port

6

Keypad illumination Sensor

7

Navigation key

8

Select key

9

Left soft key

10

Home key

11

Call/Answer key

12

Lower microphone

13

Earpiece

14

Upper microphone

15

Right soft key

16

Back key

17

Power/End key

18

Speakerphone

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5

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9

10

11

15

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17

14

13

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4

basic smartphone features

EWP1000 back and right sides

19

ID label window

20

Battery door release

21

Holster latches

22

Lanyard point

23

Headset Jack (supports PTT)

Note:

To avoid damaging your

smartphone, carry it in an

approved holster or case rather

than a pocket, purse, or bag. See

“approved accessories” for

approved list of compatible

“Motorola Original” accessories.

19

23

20

22

21

5

basic smartphone features

EWP2000 front and left sides

1

Speaker/Voice recognition key

2

Volume up/down

3

PTT button

4

Programmable key

5

Rapid Travel Charger

jack/USB cable port

6

Desktop charger contact

7

Earpiece/Upper microphone

8

Navigation key

9

Select key

10

Left soft key

11

Home key

12

Call/Answer key

13

Speakerphone/Lower

microphone

14

Right soft key

15

Back key

16

Power/End key

1

2

3

4

5

6

9

10

11

14

15

16

13

7

8

12

6

basic smartphone features

EWP2000 back and right sides

17

Battery door release

18

ID label window

19

Holster latches

20

Lanyard point

21

Headset Jack (supports PTT)

22

Desktop charger contact

Note:

To avoid damaging your

smartphone, carry it in an

approved holster or case rather

than a pocket, purse, or bag. See

“approved accessories” for

approved list of compatible

“Motorola Original” accessories.

21

18

19

17

20

22

7

basic smartphone features

main screens

Note:

The main screens above show standard layouts. Your smartphone’s layouts may look different.

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Full Service

No tasks

No upcoming appointments

Voicemail: 0 | Text: 0 | E-mail: 0

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1 Calendar

Contacts

Call History

ActiveSync

IE

Messaging

Calendar

Media Center

All Programs

Menu

Start

Contacts

Recent Programs

9:00 AM

8/30/2008

5

.

Press the left /right

soft keys to open the

screen menus. The

menu label of the soft

key is displayed at the

bottom of the screen.

2

.

Press the

Navigation key - up,

down, left, or right

(

S

) to highlight a

menu feature.

Tip:

Press the Back key to go back one screen. Press the Power/End key

O

to exit any menu or view

without saving changes. At any time, press the Home key

X

to return to the Home screen.

Home Screen

Programs Screen

4

.

Use the Navigation

key (

S

) to explore

Home screen, your

recently used programs

and the incoming calls

history.

1

. Press and hold the

Power/End key

O

to

turn on your

smartphone.

3

.

Press the Select

key

s

to select the

highlighted feature.

8

basic smartphone features

the programs screen

From the home screen, press Start (the

left soft key) to view your recently used

programs. To see all programs, press All

Programs.

Note:

The following icons are the default

Programs screen icons. Icons may show or

remove as new programs are installed or

removed.

g

Internet Explorer

$

Ta sk s

c

Windows Media

%

Calendar

#

Call History

&

Messaging

• Text Messages

• Outlook E-mail

•MMS

•Setup E-mail

(

Contacts

A

ActiveSync

2

Games

)

Settings

• Phone

• Sounds

• Profiles

• Text Input Settings

•Display

• Clock & Alarm

• Connections

•Security

• Remove Programs

• Power Management

• Phone Accessibility

• Accessibility

• Regional Settings

• Owner Information

• Phone Information

• Packet Data

• Error Reporting

• About

• Customer Feedback

• Managed Programs

•Setup E-mail

• Device Name

Voice Notes

+

Pictures & Videos

y

Accessories

•

O

Task manager

•

F

Calculator

Clock & Alarm

DSA _GUI

/

File Manager

Getting Started

z

Java Apps

r

Media Center

W

Windows Live Messenger

3

Speed Dial

User Login

\

Voice Recognition



VPN (Virtual Private Networking)

7

Windows Live

]

Bluetooth™ Manager

y

Debug Apps

Documents To Go

9

System Tools

To select menu items, use your

navigation key up, down, left, or right and

press the center key.

M

F

C

9

basic smartphone features

Patents

This product may be covered by one or more

U.S. and foreign Patents. For patent

information go to:

www.motorola.com/enterprisemobility/patents

.

Warranty

For the complete Symbol hardware product

warranty statement, go

to:

www.motorola.com/enterprisemobility/warranty

.

Service Information

If you have a problem using the equipment,

contact your facility’s Technical or Systems

Support. If there is a problem with the

equipment, they will contact the Motorola

Enterprise Mobility Support at:

www.motorola.com/enterprisemobility/support

.

For the latest version of this guide go to:

www.motorola.com/enterprisemobility/manuals

.

Certain smartphone features are dependent on the capabilities and

settings of your organization network. Additionally, certain

features may not be activated by your organization, and/or the

organization's network settings may limit the feature’s

functionality. Always contact your network management about

feature availability and functionality. All features, functionality,

and other product specifications, as well as the information

contained in this user's guide are based upon the latest available

information and are believed to be accurate at the time of printing.

Motorola reserves the right to change or modify any information or

specifications without notice or obligation.

MOTOROLA and the Stylized M Logo are registered in the US

Patent & Trademark Office. All other product or service names are

the property of their respective owners. The Bluetooth trademarks

are owned by their proprietor and used by Motorola, Inc. under

license. Java and all other Java-based marks are trademarks or

registered trademarks of Sun Microsystems, Inc. in the U.S. and

other countries. Microsoft, Windows and Windows Me are

registered trademarks of Microsoft Corporation; and Windows XP

is a trademark of Microsoft Corporation.

Caution:

Changes or modifications made in the radio phone, not

expressly approved by Motorola, will void the user’s authority to

operate the equipment.

Software Copyright Notice

The Motorola products described in this manual may include

copyrighted Motorola and third-party software stored in

10

basic smartphone features

semiconductor memories or other media.

Laws in the United States and other

countries preserve for Motorola and

third-party software providers certain

exclusive rights for copyrighted software,

such as the exclusive rights to distribute

or reproduce the copyrighted software.

Accordingly, any copyrighted software

contained in the Motorola products may

not be modified, reverse-engineered,

distributed, or reproduced in any manner

to the extent allowed by law.

Furthermore, the purchase of the

Motorola products shall not be deemed to

grant either directly or by implication,

estoppel, or otherwise, any license under

the copyrights, patents, or patent

applications of Motorola or any

third-party software provider, except for

the normal, non-exclusive, royalty-free

license to use that arises by operation of

law in the sale of a product.

Manual Number: 6871009P12-B

11

approved accessories

Stay fully mobile while you work, walk and

talk.

Get Motorola approved accessories for your

smartphone.

Batteries

•

SNN5754A Standard Battery 1480 mAh (12 hours typical

operation)

•

SNN5793A Extra Capacity Battery 1750 mAh (14.5 hours

typical operation)

Rapid Travel Chargers

•

SPN5202C Rapid Travel Charger. Power adapters:

(SPN7455A - UK, Malaysia / SPN7456A - France,

Germany, Italy, Spain, Sweden, Netherlands, Belgium,

Singapore, Vietnam, Chile / SPN8127B - Australia, New

Zealand)

•

SPN5460A Rapid Travel Charger (South Korea)

•

SPN5275C Rapid Travel Charger (Japan)

•

SPN5199C Rapid Travel Charger (Hong Kong)

•

SPN5270C Rapid Travel Charger (Taiwan)

•

SKN6253A Rapid Travel Charger (China,

USB data cable

included

)

•

SPN5197C Rapid Travel Charger (Argentina)

•

SPN5200C Rapid Travel Charger (Mexico)

•

SPN5522A Rapid Travel Charger (Brazil)

Desktop Chargers

•

DCH6000 Multi-Unit Desktop Charger - US

•

DCH6001 Multi-Unit Desktop Charger - EU

•

DCH6002 Multi-Unit Desktop Charger - APAC

•

DCH6003 Multi-Unit Desktop Charger - China

•

DCH6004 Multi-Unit Desktop Charger - LATAM

•

DCH1000 Single Unit Desktop Charger

USB Data Cable

•

SYN6371C Mini USB Data Cable

Audio & Connectivity

•

NNTN5211B Surveillance + PTT

12

approved accessories

•

NNTN5774C Stereo + PTT

•

NNTN5330B Ear bud + PTT

Personalization

•

SYN2682A EWP1000 Series Carry Case with Clip

•

SYN2685A EWP2000 Series Carry Case with Clip

•

SYN2679A Universal Pouch

To order accessories outside of your

organization, log on to our Web site at:

www.motorola.com/store/ide

or contact a

Motorola Authorized Retailer.

13

safety and general information

Batteries and Chargers

If jewelry, keys, beaded chains, or other conductive

materials touch exposed battery terminals, this

could complete an electrical circuit (short circuit),

become very hot, and could cause damage or injury.

Be careful when handling a charged battery,

particularly when placing it inside a pocket, purse, or other

container with metal objects.

Use only Motorola Original

batteries and chargers

(see“approved accessories”)

.

Caution:

Risk of explosion when battery is replaced by an incorrect

type.

Caution:

To avoid risk of personal injury, do not dispose of your

battery in a fire.

Note:

In Switzerland, Annex 2.15 of SR 814.81 applies to batteries.

Your battery, charger, or smartphone may contain symbols, defined

as follows:

Symbol Definition

Important safety information follows.

Do not dispose of your battery or

smartphone in a fire.

Your battery or smartphone may require

recycling in accordance with local laws.

Contact your local regulatory authorities

for more information.

Do not throw your battery or smartphone

in the trash.

Your smartphone contains an internal

lithium ion battery.

Do not let your battery, charger, or

smartphone get wet.

Listening at full volume to music or voice

through a headset may damage your

hearing.

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Li Ion BATT

14

safety and general information

Choking Hazards

Your smartphone or its accessories may include detachable parts,

which may present a choking hazard to small children. Keep your

smartphone and its accessories away from small children.

Glass Parts

Some parts of your smartphone may be made of glass. This glass

could break if the product is dropped on a hard surface or receives

a substantial impact. If glass breaks, do not touch or attempt to

remove. Stop using your smartphone until the glass is replaced by

a qualified service center.

Seizures/Blackouts

Some people may be susceptible to epileptic seizures or blackouts

when exposed to flashing lights, such as when playing video

games. These may occur even if a person has never had a previous

seizure or blackout.

When you have experienced seizures or blackouts, or if you have a

family history of such occurrences, please consult with your

physician before playing video games or enabling a flashing-lights

feature (if available) on your smartphone.

Discontinue use and consult a physician when any of the following

symptoms occur: convulsion, eye or muscle twitching, loss of

awareness, involuntary movements, or disorientation. It is always

a good idea to hold the screen away from your eyes, leave the

lights on in the room, take a 15-minute break every hour, and stop

use if you are very tired.

Repetitive Motion

When you repetitively perform actions such as pressing keys or

entering finger-written characters, you may experience occasional

discomfort in your hands, arms, shoulders, neck, or other parts of

your body. When you continue to have discomfort during or after

such use, stop use and see a physician.

Product Safety and RF Exposure

Before using this smartphone, read the product

safety and RF exposure leaflet, Motorola

publication Number 6802983C16 included with this

smartphone. The leaflet contains important

operating instructions for safe usage and RF energy

awareness and control information for compliance with RF energy

exposure limits in applicable national and international standards.

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