Alcatel-Lucent AUTOMATED MESSAGE DELIVERY SYSTEM 5.0 Quick start guide

Brand: Alcatel-Lucent

Model: AUTOMATED MESSAGE DELIVERY SYSTEM 5.0

Type: Quick start guide

Alcatel-Lucent AUTOMATED MESSAGE DELIVERY SYSTEM 5.0 enables automatic delivery of voice messages to thousands of recipients using just a phone and a web browser. It's ideal for reaching out to clients, staff, or constituents, with the ability to schedule broadcasts, create groups of recipients, and track delivery status.

With AMDS, you can ensure your message is heard by:

Specifying whether the message should only be played to a live person or if it can be played into voicemail
Setting a time range for calls to be made, ensuring you don't reach out at inconvenient hours
Reviewing logs of each broadcast to confirm message delivery and identify any issues

With AMDS, you can ensure your message is heard by:

Specifying whether the message should only be played to a live person or if it can be played into voicemail
Setting a time range for calls to be made, ensuring you don't reach out at inconvenient hours
Reviewing logs of each broadcast to confirm message delivery and identify any issues

AUTOMATED MESSAGE DELIVERY SYSTEM 5.0

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8AL020043264TCUSA October 2007

What is the Automated Message Delivery System (AMDS)?

Alcatel-Lucent Automated Message Delivery System (AMDS) is a

voice messaging software application that allows you to

automatically deliver voice messages to thousands of constituents,

clients, staff, etc. To use AMDS, all you need is a phone for

recording the message and a standard web browser.

To broadcast a voice message, you will follow these steps.

1 Use your telephone and a browser to make a recording.

2 Create a list of phone numbers that you want to call.

3 Use your browser to schedule the broadcast.

AMDS will then place calls to all of the phone numbers on your

list and play the recorded message when calls are answered. You

can decide if you want the message to only play when a live person

answers the phone, or if it is OK to play the message into a voice

mailbox.

Getting Started

1 Open a browser window.

2 In the Address field, type the URL for AMDS as provided by

your system administrator.

Important! If you have installed a pop-up blocker in your

browser, you must set it to allow pop-ups for the AMDS site.

3 Enter the user ID and password that your system administrator

gave you and click

4 If there are tabs at the top of your screen, select the Broadcast

tab.

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Set your phone number

The phone number that appears at the top of the screen is the

number used to make and receive calls.

To change your phone number:

1 Click on your phone number menu at the top of the screen.

2 Select the number that you want, or select

Add a New

Number

from the menu that appears.

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Broadcast tab

Frequently asked questions

What do called parties hear?

When a person answers the phone, he or she will hear a recorded

voice that says “You have a message. To hear the message, press 1.

To decline, press 2”. Your message will not play until the person

presses 1 on their telephone keypad.

What happens when a broadcast call is answered by

voicemail?

AMDS can detect when voicemail has answered the call. When

you set up your broadcast, you can decide whether you want your

message to play when voicemail begins recording.

What if a call is busy, or if nobody answers?

Depending on how your system is configured, AMDS will wait a

certain number of seconds and then try calling the number again.

Your system administrator controls how long AMDS waits

between tries, and how many times each number will be called.

My message is extremely urgent. What if I want to make sure

that my message is heard by a live person and not sent to

voicemail?

When you set up your broadcast, you can specify that a message

should only be played to a live person. When the broadcast is

complete, you can check the logs of that broadcast to make sure

that each person received the message. Logs also contain

recordings of each call made.

I don’t want to call my customers after a certain time in the

evening. Can I set a time when AMDS will stop making calls?

Yes. When you set up your broadcast, you can decide whether you

want AMDS to keep calling numbers until all numbers have been

called, or if you want AMDS to stop calling at a certain time, even

if not all numbers have been called.

How can I be sure that everyone received my message?

You can check the logs of your broadcast after it is complete. The

logs contain detailed records of each call, including whether the

call was answered and whether the message was played. The logs

also contain audio recordings of some calls.

Working with recordings

Make a recording

1 If there are tabs at the top of your screen, click on the

Broadcast tab.

2 At the bottom of the screen, under I want to…, click

Make a

Recording.

3 In the dialog box that appears, enter a name for the recording

and verify that your phone number is correct. Then click

Call

Me Now.

4 Your phone will ring. When you answer it, you will be

prompted to record your message.

5 When you have finished recording, press the pound key (#) on

your telephone keypad. (If you hang up without pressing the

pound key, your recording may include the sound of you

hanging up the phone.)

6 After you press the pound (#) key, you may listen to the

recording or re-record it:

• To listen to the recording, press 1 on your telephone

keypad.

• To re-record, press 2 on your telephone keypad.

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Listen to a recording

1 If there are tabs at the top of your screen, click on the

Broadcast tab.

2 Under

Broadcast Recordings, double-click on the

recording that you want to play.

3 Select how you want to listen to the recording:

• To play the recording on your computer, click

Play.

• You may listen to the recording over the phone by dialing

the phone number and entering the access code shown at

the bottom of the screen.

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Rename, re-record or delete recordings

1 Under Broadcast Recordings, right-click on a recording.

2 Select

Rename, Re-record or Delete.

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Scheduling and managing broadcasts

Schedule a broadcast

1 If there are tabs at the top of your screen, click on the

Broadcast tab.

2 At the bottom of the screen, under

I want to…, click

Schedule.

• Enter a name for the broadcast and click

Next>.

3 Specify the time and manner of delivery:

• Specify a start and end time for the broadcast.

4 Choose whether you want the message to be delivered to only

a live person, or whether it is OK to play the message into a

voice mailbox.

5 Click

Next>.

6 Select one or more groups that should receive the message,

then click

Next>.

7 Select the recorded message that should be played, then click

Next>.

8 Confirm the details of your broadcast, then click

Finish.

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Reschedule a broadcast

1 Under Scheduled Broadcasts, double-click on the

broadcast that you want to reschedule.

2 Click

Change Details...

3 Enter a new start time or end time and click

OK.

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Cancel a broadcast

1 If your broadcast is already in progress, it will appear under

Broadcasts in Progress. Right-click on the broadcast and

select

Cancel.

2 If your broadcast has not yet begun, it will appear under

Scheduled Broadcasts. Right-click on the broadcast and

select

Delete.

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AUTOMATED MESSAGE DELIVERY SYSTEM 5.0

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8AL020043264TCUSA October 2007

Groups: List the numbers to be called

A group contains the list of phone numbers where your recorded

message will be delivered. You may specify a group of phone

numbers in any of the following three ways:

Drag and drop phone numbers into a group

1 At the bottom of the screen, under I want to…, click

Create a Group.

2 Enter a name for the group.

3 Open the file that contains the phone numbers that you want to

drag and drop. Select the text that contains the phone numbers.

4 Drag the text from your file window to the group window, and

drop it on the

Phone Numbers field.

5 Phone numbers will be extracted from the text that you

dropped in.

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Enter phone numbers manually

1 At the bottom of the screen, under I want to…, click

Create a Group.

2 At the top of the screen that appears, enter a name for the

group.

3 Enter a phone number, and if you wish, enter a name for the

phone number.

4 Click

Add.

5 After you have finished entering phone numbers, click

OK to

close the window.

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Upload a file of phone numbers

The file must have the following format:

• The file must be text-only.

• Each line in the file represents a single message recipient.

Lines must be separated with a hard line feed (that is,

<enter>).

• Country codes must be preceded by a plus sign (“+”).

• You may use special characters to specify alternate phone

numbers and pauses.

1 At the bottom of the screen, under

I want to…, click

Create a Group.

2 At the top of the screen that appears, enter a name for the

group.

3 Use the

Browse... button to select a text file containing the

phone numbers.

4 Click

Upload.

5 The phone numbers from the text file will appear in the

Phone Numbers field.

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See the results of your broadcast

Log files contain details of phone numbers dialed, messages

delivered, and the delivery status for each individual call. Logs are

available immediately after the last call of a particular broadcast

ends.

To view the results of your broadcast

1 If there are tabs at the top of your screen, click on the

Broadcast tab.

2 Under

I want to..., click View logs.

3 In the window that opens, click on the date and time of the

broadcast that you are interested.

4 The log contains the following:

• Start time of each dialed call.

• Duration of call.

• Group name.

• Phone number dialed.

• Recording played to that call.

• Result: either success or failure.

• A link to an audio recording of calls that have

been retried.

• The outcome of each call: either successful or

unsuccessful. See the online help (

Help > Broadcast

Help Topics

) for more detail on reasons why calls were

successful or unsuccessful.

Alcatel-Lucent AUTOMATED MESSAGE DELIVERY SYSTEM 5.0 Quick start guide

Brand: Alcatel-Lucent

Model: AUTOMATED MESSAGE DELIVERY SYSTEM 5.0

Type: Quick start guide

With AMDS, you can ensure your message is heard by:

Specifying whether the message should only be played to a live person or if it can be played into voicemail
Setting a time range for calls to be made, ensuring you don't reach out at inconvenient hours
Reviewing logs of each broadcast to confirm message delivery and identify any issues

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Alcatel-Lucent AUTOMATED MESSAGE DELIVERY SYSTEM 5.0 Quick start guide

Alcatel-Lucent AUTOMATED MESSAGE DELIVERY SYSTEM 5.0 Quick start guide

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