CyberData 011462 Operations Guide

Type
Operations Guide
SIP Armored Steel Ringdown Phone
Operations Guide
Part #011462
Document Part #931485A
for Firmware Version 11.0.3
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
The IP Endpoint Company
CyberData Corporation 931485A Operations Guide
SIP Armored Steel Ringdown Phone Operations Guide 931485A
Part # 011462
COPYRIGHT NOTICE:
© 2018, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support
The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://support.cyberdata.net/
Phone: (831) 373-2601, Ext. 333
Email: [email protected]et
Fax: (831) 373-4193
Company and product information is at www.cyberdata.net.
The IP Endpoint Company
Operations Guide 931485A CyberData Corporation
Revision Information
Revision 931485A, which corresponds to firmware version 11.0.3, was released on May 7, 2018.
Browsers Supported
The following browsers have been tested against firmware version 11.0.3:
Internet Explorer (version: 10)
Firefox (also called Mozilla Firefox) (version: 33.0)
Chrome (version 48.0.2564.116)
Safari (version: 5.1.7)
CyberData Corporation 931485A Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictorial alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the hazard.
Ground
This pictorial alert indicates the Earth grounding connection point.
GENERAL ALERT
CyberData Corporation 931485A Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The Intercom enclosure is not rated for any AC voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
i
Operations Guide 931485A CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
1.4 Supported Protocols .................................................................................................................4
1.5 Supported SIP Servers .............................................................................................................4
1.6 Specifications ...........................................................................................................................5
1.7 Compliance ..............................................................................................................................6
1.7.1 CE Testing ......................................................................................................................6
1.7.2 FCC Statement ..............................................................................................................6
Chapter 2 Installing the SIP Armored Steel Ringdown Phone 7
2.1 Parts List ..................................................................................................................................7
2.2 SIP Armored Steel Ringdown Phone Components ..................................................................8
2.3 Setting up the Device ...............................................................................................................9
2.3.1 SIP Armored Steel Ringdown Phone Terminal Block Connections ................................9
2.3.2 Using the On-Board Relay ...........................................................................................10
2.3.3 SIP Armored Steel Ringdown Phone Connectors ........................................................12
2.3.4 Wiring ...........................................................................................................................13
2.3.5 Activity and Link LEDs .................................................................................................14
2.3.6 Adjusting the Volume ....................................................................................................18
2.3.7 Operation ......................................................................................................................18
2.3.8 SIP Armored Steel Ringdown Phone Web Page Navigation ........................................19
2.3.9 Using the Toggle Help Button .......................................................................................20
2.3.10 Log in to the Configuration Home Page .....................................................................22
2.3.11 Configure the Device ..................................................................................................26
2.3.12 Configure the Network Parameters ...........................................................................32
2.3.13 Configure the SIP (Session Initiation Protocol) Parameters .......................................35
2.3.14 Configure the Audio Configuration Parameters ..........................................................43
2.3.15 Configure the Events Parameters ..............................................................................47
2.3.16 Configure the Autoprovisioning Parameters ...............................................................53
2.4 Upgrade the Firmware and Reboot the SIP Armored Steel Ringdown Phone .......................65
2.4.1 Downloading the Firmware ...........................................................................................65
2.4.2 Reboot the Device ........................................................................................................67
2.5 Command Interface ................................................................................................................68
2.5.1 Command Interface Post Commands ..........................................................................68
Appendix A Mounting the SIP Armored Steel Ringdown Phone 72
A.1 Parts List ................................................................................................................................72
A.2 Installation ..............................................................................................................................73
A.3 Dimensions ............................................................................................................................74
Appendix B Setting up a TFTP Server 75
B.1 Set up a TFTP Server ............................................................................................................75
B.1.1 In a LINUX Environment ..............................................................................................75
B.1.2 In a Windows Environment .........................................................................................75
Appendix C Troubleshooting/Technical Support 76
C.1 Frequently Asked Questions (FAQ) ........................................................................................76
C.2 Documentation .......................................................................................................................76
C.3 Contact Information ................................................................................................................77
C.4 Warranty and RMA Information ..............................................................................................77
Index 78
1
Operations Guide 931485A CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the SIP Armored Steel Ringdown Phone, look for a model number label similar to the one
shown in
Figure 1-1. Confirm the following:
The model number on the label should be 011462.
The serial number on the label should begin with 462.
Figure 1-1. Model Number Label
SIP Armored Steel Ringdown Phone
011462A / 021075M
www.cyberdata.net
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAN ICES-3 (A)/NMB-3(A)
V11.0.3
00:20:F7:03:83:CA
462100001
Model number
Serial number begins with 462
Product Overview
Typical System Installation
Operations Guide 931485A CyberData Corporation
2
1.2 Typical System Installation
The following figures illustrate how the SIP Armored Steel Ringdown Phone can be installed as part
of a VoIP phone system.
Figure 1-2. Typical Installation
Generic PoE Switch
IP PBX Server
SIP Armored Steel Ringdown Phone IP Phone
Product Overview
Product Features
Operations Guide 931485A CyberData Corporation
3
1.3 Product Features
The SIP Armored Steel Ringdown Phone has the following features:
PoE 802.3af enabled (Power-over-Ethernet)
Corrosion protected and powder coated
Heavy duty G Type industrial handset
Vandal resistant armored handset cord with lanyard
Magnetic reed hook switch to reduce parts subject to wear
Surge arrestor to prevent voltage spike damage
Easy support drill guides for top and bottom mount glands
Electronic ringer
Hearing aid compatible and receiver volume adjustment
Electret noise reducing microphone for clear communication
Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
Web management and firmware download
Product Overview
Supported Protocols
Operations Guide 931485A CyberData Corporation
4
1.4 Supported Protocols
The SIP Armored Steel Ringdown Phone supports the following protocols:
SIP (session initiation protocol)
HTTPS Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of SIP
Armored Steel Ringdown Phone operations.
DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
TFTP Client
Facilitates autoprovisioning configuration values on boot
•RTP
Audio Encodings
PCMU (G.711 mu-law), PCMA (G.711 A-law)
G.722, G.722.1 (SIREN7)
G.729, G.729J, G.729EV
1.5 Supported SIP Servers
The following link contains information on how to configure the device for the supported SIP servers:
http://www.cyberdata.net/connecting-to-ip-pbx-servers/
Product Overview
Specifications
Operations Guide 931485A CyberData Corporation
5
1.6
Specifications
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant or +24VDC @ 1000mA Regulated Power Supply
a
On-Board Relay 1A at 30 VDC
Environmental Water/Dust Tight Enclosure: Type 4X and IP66
Temperature: -40° to +140° F (-40° to + 60° C)
Humidity: 0 - 95% RH Non-Condensing
Dust Resistant: Full Gasket Faceplate
Storage Temperature
Storage Altitude
-40
o
C to 70
o
C (-40
o
F to 158
o
F)
Up to 15,000 ft. (4573 m)
IP Rating IP66
Payload Types G711, A-law and µ-law, G.722
Dimensions
b
5.0 inches [127 mm] Length
5.1inches [130mm] Width
9.0 inches [229 mm] Height
Weight
Boxed Weight
4 lbs (1.82 kg)
6 lbs (2.7 kg)
Compliance CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 60950-
1, RoHS Compl
iant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE
802.3 Compliant
Part Number 011462
Specifications
Table 1-1. Specifications
a. Contacts 3 and 4 on the terminal block are only for powering the device from a non-PoE +24VDC power source as
an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void
the product warranty.
b. Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
Product Overview
Compliance
Operations Guide 931485A CyberData Corporation
6
1.7 Compliance
1.7.1 CE Testing
CE testing has been performed according to EN ISO/IEC 17050 for Emissions, Immunity, and Safety.
The Declaration of Conformity can be supplied upon request.
1.7.2 FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
7
Operations Guide 931485A CyberData Corporation
2 Installing the SIP Armored Steel Ringdown
Phone
2.1 Parts List
Ta b l e 2-1 illustrates the SIP Armored Steel Ringdown Phone parts.
Note See Appendix A, "Mounting the SIP Weatherproof Keypad Phone" for physical mounting
information.
Quantity Part Name Illustration
1 SIP Armored Steel Ringdown
Phone Assembly
1 Installation Quick Reference Guide
1 SIP Armored Steel Ringdown
Phone Mounting Accessory Kit
Table 2-1. Parts List
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
SIP Armored Steel Ringdown Phone Components
8
2.2 SIP Armored Steel Ringdown Phone Components
Figure 2-1 shows the components of the SIP Armored Steel Ringdown Phone.
Figure 2-1. SIP Armored Steel Ringdown Phone Components
MAGNETIC REED HOOK SWITCH
ARMORED HANDSET CORD
ID & APPROVALS
WIRING ACCESS
HIGH IMPACT ABS HANDSET
HEARING AID COMPATIBLE EARPIECE
16 GA STEEL - ZINC DICHROMATE
PLATED AND POWDER COATED
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
Setting up the Device
9
2.3 Setting up the Device
2.3.1 SIP Armored Steel Ringdown Phone Terminal Block Connections
Figure 2-2 shows the pin connections on the J9 terminal block. This terminal block can accept a wire
range from 16 AWG to 24 AWG.
Note As an alternative to using PoE power +24 VDC at 1000 mA can be supplied to the terminal
block.
GENERAL ALERT
Caution
Figure 2-2. Terminal Block Connections and Alternate Power Input
Equipment Hazard: Contacts 3 and 4 on the terminal block are only for powering
the device from a non-PoE +24 VDC power source as an alternative to Network
PoE power. Use of these contacts for any other purpose will damage the device and
void the product warranty.
WIRE IN
Can accept wire range from
16AWGto24AWG
1
2
Alternate Power Input:
1 = Normally Open Common
2 = Normally Open Contact
Relay Contact:
(0.5 A at 30 VDC for continuous loads)
3 = +24 VDC @ 1000mA
4 = Power Ground
5 = Ringer +
6 = Ringer -
*Contacts 3 and 4 on the terminal block are only for
powering the device from a non-PoE +24 VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
device and void the product warranty.
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
Setting up the Device
10
2.3.2 Using the On-Board Relay
Warning
Electrical Hazard:
Warning
Electrical Hazard:
Warning
Electrical Hazard:
The SIP Armored Steel Ringdown Phone incorporates one on-board relay located on the PCBA,
which enables users to control a low current external relay or device (see Figure 2-3). An external
relay could control a ringer, strobe light, door lock or any other apparatus. The on board relay is
p
rotected by a 1 Amp, non-replaceable fuse. Power switched by the relay should not exceed 0.5
Amps @ 30VDC. The PCBA is not designed to handle AC voltages.
The device relay activation time is selectable through the web interface on the Device Configuration
Page (see Section 2.3.11, "Configure the Device"). The relay is controlled by DTMF tones generated
from the phone to which the VoIP phone is connected; no matter which one initiated the call.
The device has a built-in relay that can be activated by a web configurable DTMF string that can be
receiv
ed from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other
triggering events. See the Device Configuration Page on the web interface for relay settings.
This relay can be used to trigger low current devices like LED strobes and security camera input.
This product should be installed by a licensed electrician
according to all local electrical and building codes.
The relay contacts are dry and provided for a normally open
and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.
The relay does not support AC powered door strikes.
Any use of this relay beyond its normal operating range can cause damage to the
product and is not covered under our warranty policy.
Warning
Equipment Hazard: The relay circuitry contains a non-replaceable 250VAC 1A
fuse. If the fuse blows, the board must be returned to CyberData or an approved
service center for repair.
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
Setting up the Device
11
Figure 2-3. Auxiliary Relay Wiring Diagram
CONTROLLED DEVICE
SUCH AS
ELECTRIC DOOR STRIKE
OR
STROBE LIGHT
SOLID STATE
OR
MECHANICAL
RELAY
AC OR DC
POWER SOURCE
DC
POWER SUPPLY
(MAX 0.5A @ 30VDC)
HIGH POWER ULTRAFAST
SWITCHING DIODE
(ONLY REQUIRED WITH
MECHANICAL RELAY)
OUTPUT
CONTACTS
AC OR DC RATED
DEPENDING
UPON
CONTROLLED
DEVICE
REQUIREMENTS
-+
J9
1
2
3
4
5
6
PCBA
EXAMPLE OF EXTERNAL RELAY (NOT SUPPLIED)
AUXILIARY RELAY
WIRING
CONTACTS
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
Setting up the Device
12
2.3.3 SIP Armored Steel Ringdown Phone Connectors
See Figure 2-4 and Ta b l e 2-2 to identify the connectors and functions of the board.
Figure 2-4. Connector Locations
J9
1
J6
1
J5
1
1
J3
J1
J14
1
J8
1
1
J4
J2
1
1
J13
J10
1
1
16
J11
J7
1
1
J12
JAEC
1
Cat 5/6 ethernet cable
Table 2-2. Connector Functions
Connector Function
J1 PoE Network Connection (RJ-45)
J1: STANDARD 8 PIN RJ45 10/100Base-T And power input via Power over Ethernet
J2 Hands free Microphone Interface/LED Interface
J3 Opto-Isolated Inputs/Outputs
J4 JTAG Interface — Factory Only
J5 Handset/Reed Switch Interface
J6 Speaker Interface
J7 Keypad Interface
J8 Console Port — Factory Only
J9 Terminal Block (see Figure 2-2) — Users Interface
J10 LCD Interface — Not Used
J11 Handset Volume Control Interface
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
Setting up the Device
13
2.3.4 Wiring
See Figure 2-5 for the wiring of the SIP Armored Steel Ringdown Phone.
Figure 2-5. Wiring
1
J12 ISP-DIP/Debug UART — Factory Only
JAEC AEC ISP — Factory Only
Table 2-2. Connector Functions (continued)
Connector Function
1. This figure is just an example, and the information on the board and labels may be different.
OLD
Reset switchRJ45 connector
Relay Alternate power Ringer
pins 3 and 4pins 1and 2 pins 5 nd 6
Handset
RX pins 3 and 4
Handset
RX pins 1 and 2
Reed switch
KeypadHandset Volume Control
462000001
00:20:F7:03:83:D2
011462A
021075M
V11.0.3
Operations Guide 931485A CyberData Corporation
Installing the SIP Armored Steel Ringdown Phone
Setting up the Device
14
2.3.5 Activity and Link LEDs
2.3.5.1 Verifying the Network Connectivity and Data Rate
When you plug in the Ethernet cable or power supply to the device, the following occurs:
The square, AMBER 100 Mb Link LED above the Ethernet port indicates that the network
connection has been established with a 100 Mb connection (see
Figure 2-6).
The square, GREEN Link/Activity LED indicates and Ethernet link and blinks when there is
network activity (see
Figure 2-6).
Figure 2-6. Activity and Link LED
100 Mb Link LED
Link/Activity
J1
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CyberData 011462 Operations Guide

Type
Operations Guide

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