HP DeskJet Plus Ink Advantage 6400 All-in-One Printer series User guide

Category
Print & Scan
Type
User guide
User Guide
HP DeskJet Plus Ink Advantage
6400 All-in-One series
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF
HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2020 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.
Android and Chromebook are trademarks of Google LLC.
Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem on page 80.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Printer parts ................................................................................................................................................. 1
Printer overview ..................................................................................................................................................... 2
Buttons ................................................................................................................................................................... 4
Print reports from control panel ........................................................................................................................... 7
Edge lighting and status lights .............................................................................................................................. 8
Quiet Mode ........................................................................................................................................................... 13
Auto-O ............................................................................................................................................................... 14
Sleep mode .......................................................................................................................................................... 15
Adjust printer lights or volume ............................................................................................................................ 16
2 Load media and paper basics ........................................................................................................................ 17
Load media .......................................................................................................................................................... 18
Load original ........................................................................................................................................................ 21
Change the default paper size detected by the printer ...................................................................................... 23
Paper basics ......................................................................................................................................................... 24
3 Connect your printer .................................................................................................................................... 25
Connect using the HP Smart app ......................................................................................................................... 26
Connect to a wireless network with a router ...................................................................................................... 27
Connect wirelessly without a router .................................................................................................................... 30
Change the connection type ................................................................................................................................ 34
Wireless settings ................................................................................................................................................. 35
Advanced printer management tools (for wireless printers) ............................................................................. 36
Tips for setting up and using a wireless printer .................................................................................................. 37
4 Printer management tools ........................................................................................................................... 38
Use the HP Smart app to print, copy, scan, and troubleshoot ............................................................................ 39
Open the HP printer software (Windows) ............................................................................................................ 40
Toolbox (Windows) .............................................................................................................................................. 41
Embedded web server ......................................................................................................................................... 42
Update the printer ............................................................................................................................................... 44
ENWW iii
5 Print ........................................................................................................................................................... 45
Print using the HP Smart app .............................................................................................................................. 46
Print from mobile devices .................................................................................................................................... 47
Print with Print Anywhere ................................................................................................................................... 48
Print using a computer ........................................................................................................................................ 49
Tips for print success ........................................................................................................................................... 54
6 Manage cartridges ....................................................................................................................................... 56
Information on cartridges and the printhead ..................................................................................................... 57
Check the estimated ink levels ............................................................................................................................ 58
Order ink supplies ................................................................................................................................................ 59
Replace the cartridges ......................................................................................................................................... 60
Use single cartridge mode ................................................................................................................................... 62
Cartridge warranty information .......................................................................................................................... 63
Tips for working with cartridges ......................................................................................................................... 64
7 Copy, Scan, and Mobile Fax ........................................................................................................................... 65
Copy and scan using HP Smart ............................................................................................................................ 66
Copy from the printer .......................................................................................................................................... 68
Scan ...................................................................................................................................................................... 69
Tips for copy and scan success ............................................................................................................................ 73
Mobile Fax ............................................................................................................................................................ 74
8 Web Services ............................................................................................................................................... 75
What are Web Services? ....................................................................................................................................... 76
Set up Web Services ............................................................................................................................................. 77
Print with HP ePrint ............................................................................................................................................. 48
Remove Web Services .......................................................................................................................................... 79
9 Solve a problem ........................................................................................................................................... 80
Get help from the HP Smart app ......................................................................................................................... 81
Get help in this guide ........................................................................................................................................... 82
Understand printer reports ............................................................................................................................... 103
Solve problems using Web Services .................................................................................................................. 105
Maintain the printer ........................................................................................................................................... 106
Restore original factory defaults and settings ................................................................................................. 109
HP support ......................................................................................................................................................... 110
10 HP EcoSolutions (HP and the Environment) ................................................................................................ 112
Energy Save Mode ............................................................................................................................................. 113
iv ENWW
Appendix A Technical information ................................................................................................................. 114
HP Company notices .......................................................................................................................................... 115
Specications ..................................................................................................................................................... 116
Regulatory notices ............................................................................................................................................. 118
Environmental product stewardship program .................................................................................................. 124
Index ........................................................................................................................................................... 133
ENWW v
vi ENWW
1 Printer parts
This section contains the following topics:
Printer overview
Buttons
Print reports from control panel
Edge lighting and status lights
Quiet Mode
Auto-O
Sleep mode
Adjust printer lights or volume
ENWW 1
Printer overview
Top and front view
Back view
Top and front view
Feature Description
1 Scanner lid
2 Lid-backing
3 Output tray
4 Document feeder paper-width guides
5 Document feeder input tray
6 Paper-width guides
7 Paper tray
8 Paper tray door
9 Ink cartridges
10 Control panel
11 Output tray extender (also referred to as the tray extender)
12 Cartridge access door
13 Scanner glass
2 Chapter 1 Printer parts ENWW
Back view
1 Power connection
2 Wi-Fi button
3 Power button
4 USB port
5 Document feeder input tray
ENWW Printer overview 3
Buttons
Control panel buttons
Buttons on the back of the printer
Button combinations
Control panel buttons
Feature Description
1
(Wireless light): Lights blue. Indicates the status of the printer wireless connection. Lights up solid when
connected, blinks when not connected.
2
(Resume button): When it lights up, press to resume a job after a disruption (for example, after loading
paper or clearing a paper jam).
For more information, see Printer warning or error status on page 99.
3
(Start Copy Black): Lights white. Starts a black-and-white copy job. To increase the number of copies,
press the button multiple times.
4
(Number counter indicator): Used to show copy count and error codes (lights white).
For more information, see Printer warning or error status on page 99.
5
(Document feeder error indicator): Warning icon to indicate a document feeder error, like a paper jam or
mis-pick.
6
(Start Copy Color): Lights colored, slowly changing color. Starts a color copy job. To increase the number
of copies, press the button multiple times.
4 Chapter 1 Printer parts ENWW
Feature Description
7
(Cancel button): When it lights up, press to stop the current operation.
8
(Information button): Prints out a printer information page on the current status.
If it is blinking white, press to conrm a connection attempt from other devices.
Buttons on the back of the printer
(Power connection)
Use only the power cord supplied by HP.
(Power button)
Press to turn the printer on or o.
(USB port)
Use a USB cable to connect the printer to other devices.
(Wi-Fi button)
Press to turn on or o the printer wireless capabilities of connecting to a wireless network
with a router or an access point.
Press and hold for at least three seconds to restore the network settings to default
settings. This will also put the printer back into the Auto Wireless Connect (AWC) setup
mode. The printer must be in the AWC setup mode to connect to the HP Smart app and your
network. For more information, see Connect using the HP Smart app on page 26.
Button combinations
Function Button combination Instruction
Wi-Fi Auto Wireless Connect (AWC) network
reset
Press and hold the Wi-Fi button for at least three
seconds to restore the network settings to default
settings. This will also put the printer back into the Auto
Wireless Connect (AWC) setup mode.
Enter Wi-Fi Protected Setup (WPS) Push
Button mode
+
Press and hold the Wi-Fi button and Power button on
the back of the printer for three seconds.
Enter Wi-Fi Protected Setup (WPS) PIN mode
and print a page with PIN code
+
Press and hold the Information button for at least three
seconds to light all the buttons, then press the
Information and Resume buttons at the same time for
ve seconds.
Turn Wi-Fi Direct on or o
+ +
Press and hold the Information button for at least three
seconds to light all the buttons, then press the
Information, Cancel and Resume buttons at the same
time.
ENWW Buttons 5
Function Button combination Instruction
Complete product reset A complete product reset will clear all your personal
data, settings, and network information from the
printer.
With the cartridge access door open, press and hold the
Power button for at least ve seconds.
Restore factory defaults
+
Restoring the printer to factory defaults will remove all
settings and functions previously set up on the printer.
With the cartridge access door open, press and hold the
Wi-Fi and Power buttons for at least three seconds.
6 Chapter 1 Printer parts ENWW
Print reports from control panel
NOTE: Before printing reports, press and hold (the Information button) for at least three seconds to
light up all the buttons on the control panel, and then follow the instructions in the table.
Printer report How to print Description
Printer Information Page
Press .
For this report, do not hold the Information
button for three seconds rst.
Printer Information Page provides the summary
information about various aspects of the printer and their
current status.
The general status of Network, Wi-Fi Direct, and Mobile
Printing is mainly included in this report.
Printer Status Report
Press and at the same time.
Printer Status Report provides the current printer
information, cartridge status, or recent events. It can also
help troubleshoot printer problems.
Wireless Network Test
Report and Network
Conguration Page
Press and at the same time.
Wireless Network Test Report shows the diagnostics
results for the status of the wireless network, wireless
signal strength, detected networks, and more.
Network Conguration Page shows the network status,
hostname, network name, and more.
Wireless Quick Start Guide
Press .
Wireless Quick Start Guide provides the step-by-step
instructions to help you set up the wireless connection.
Wi-Fi Direct Guide
Press and at the same time.
Wi-Fi Direct Guide provides the instructions to help you set
up and use Wi-Fi Direct.
Web Services Reports
Press .
Depending on Web Services status, Web Services Reports
provide dierent instructions to help you turn on Web
Services, set up Web Services, or x connection issues,
and more.
Print Quality Report To print the Print Quality Diagnostic Report:
Embedded web server (EWS): Click the Tools tab,
click Print Quality Toolbox under Utilities, and then
click the Print Quality Report button.
HP Smart app (Win10): In the Printer settings, click
Printer Reports, click Print Quality Diagnostics, and
then click Print.
ENWW Print reports from control panel 7
Edge lighting and status lights
Status lights overview
Edge lighting
Status lights overview
Feature Description
1 Edge lighting: Can glow blue, white, green, amber, or purple to show various printer statuses. For more
information, see the following section.
2 Cartridge access door light: The cartridge access door light is a curved strip of lighting in the top right corner.
When lit, it indicates an ink error.
Ink cartridge lights: The black and color ink cartridges have a light for each that blinks to indicate an error. Open
the door to investigate the issue. For more information, see Printer warning or error status on page 99.
3 Paper tray light: The paper tray light blinks to the right of the control panel, on the side, above the edge of the
paper tray. When lit, it indicates media errors or warnings such as media size mismatch, paper width mismatch,
or paper length mismatch. For more information, see Printer warning or error status on page 99.
Edge lighting
The printer Edge lighting consists of a large light bar across the front of the printer. These lights communicate
printer states with color and movement.
Table
1-1 Edge lighting - purple
Light behavior Description
The light bar glows purple from the middle outward, repeating. The printer is in Wi-Fi setup mode, waiting for the HP Smart app
or HP printer software to connect. This lighting pattern means
your printer is beaconing and ready to be found for setup.
Complete setup using the HP Smart app or HP printer software.
The printer will stay in Wi-Fi setup mode for two hours. To reset
Wi-Fi setup mode, press the Wi-Fi button on the back of the
printer.
8 Chapter 1 Printer parts ENWW
Table 1-1 Edge lighting - purple (continued)
Light behavior Description
The light bar glows purple in the center. Printer is connecting to the HP Smart app and this state persists
until network credentials are passed to the printer. After three
minutes with no activity, the printer will return to the waiting
state.
The outside edges of the light bar pulse purple, repeating. The printer is connected to a wireless network and WPS Push
Button mode is in progress.
Amber ashes in the center with two persistent purple light bars
at the outside edges.
An error occurred during WPS Push Button mode.
Table 1-2 Edge lighting - amber
Light behavior Description
Amber glows across the large light bar. There is a warning or printer blocking error. For more information
on amber Edge lighting, causes, and solutions, see Printer
warning or error status on page 99. When the printer exits the
error state, the amber light will transition to green in the center.
The light bar glows amber towards the edges, and then
transitions to green.
The printer is restored to factory defaults and will automatically
restart after it is done.
ENWW Edge lighting and status lights 9
Table 1-2 Edge lighting - amber (continued)
Light behavior Description
The light bar fast blinks amber. There is a serious printer error. All LEDs on the printer fast blink.
Turn the printer o and then on again to resolve the issue.
Three quick amber ashes in the center of the light bar. Currently disabled button is pressed.
Table 1-3 Edge lighting - blue
Light behavior Description
The light bar pulses blue towards the center, ends with one small
light bar glowing blue.
Wi-Fi Direct is on by default for your printer. It can also be turned
on again by pressing buttons from the control panel.
TIP: To turn on Wi-Fi Direct from the printer control panel, press
and hold until all the buttons light up, and then press
, , and at the same time.
The light bar pulses blue towards the center, ends with a small
light bar glowing amber in the center.
Wi-Fi Direct is turned o by pressing buttons from the control
panel.
TIP: To turn o Wi-Fi Direct from the printer control panel, press
and hold until all the buttons light up, and then press
, , and at the same time.
The light bar glows blue and moves towards the edges, pulses
amber in the center.
The printer has either lost Wi-Fi connection, or there is a
connection error during setup.
10 Chapter 1 Printer parts ENWW
Table 1-3 Edge lighting - blue (continued)
Light behavior Description
The light bar blinks blue and amber quickly three times in the
center.
The number of Wi-Fi Direct connections has reached the
maximum of ve devices. To use Wi-Fi Direct from other devices,
you must disconnect currently connected devices.
The light bar pulses blue from the center, ends with light bar
glowing green, repeating.
The printer is identifying itself, when triggered by an iOS device
through Printer Settings.
Table 1-4 Edge lighting - white
Light behavior Description
The light bar glows blue-white in the center. The printer is idle and connected to a wireless network.
The computer or HP Smart app is directly connected to
the printer using Wi-Fi Direct.
The light bar glows white in the center. The printer is idle and not connected to a wireless
network.
For how to connect the printer to your wireless
network, see Connect using the HP Smart app
on page 26.
For how to connect your device to the printer directly
using Wi-Fi Direct, see Connect wirelessly without a
router on page 30.
ENWW Edge lighting and status lights 11
Table 1-4 Edge lighting - white (continued)
Light behavior Description
The light bar pulses white and moves outwards. Bar stays lit during printing. The printer is processing and printing a print job.
The light bar pulses white in the center, repeating. The printer is processing a scan job.
Table 1-5 Edge lighting - green
Light behavior Description
Green glows across the light bar, then transitions into other
relevant lighting pattern (setup, idle, so on). Green glow appears
and fades out when powering o.
The printer is powering on or o. Do not unplug the power cord
until the printer is turned on or o.
Green pulses in the center of the light bar. The printer is updating rmware or is in update mode. One of the
following might occur:
The printer is downloading an update.
An update is in progress.
There is an update error. The printer will restart and try to
update later.
NOTE: The printer must be on during the process of updating.
Do not unplug the power cord before the update is complete.
12 Chapter 1 Printer parts ENWW
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
for printing with Better print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at
normal speed, turn Quiet Mode o. Quiet Mode is o by default.
NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or
envelopes, the printer works in the same way as when Quiet Mode is o.
To turn Quiet Mode on or o from an Android or iOS device
1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot
on page 39.
2. Tap the printer image on the Home screen.
3. Tap Quiet Mode, and then change the setting.
To turn Quiet Mode on or o from the embedded web server (EWS)
1. Open the EWS. For more information, see Open the embedded web server on page 36.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode, and then select On or O.
4. Click Apply.
ENWW Quiet Mode 13
Auto-O
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on. If your printer
supports this energy-saving feature, Auto-O is automatically enabled or disabled depending on printer
capabilities and connection options. Even when Auto-O is disabled, the printer enters Energy Save Mode
on page 113 after 5 minutes of inactivity to help reduce energy use.
Auto-O is always enabled if the printer does not have network or fax capability.
Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
14 Chapter 1 Printer parts ENWW
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HP DeskJet Plus Ink Advantage 6400 All-in-One Printer series User guide

Category
Print & Scan
Type
User guide

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