HP Pavilion 17-ab000 Notebook PC series User guide

HP Pavilion Notebook PC

Maintenance and Service Guide

Company, L.P.

NVIDIA and GeForce are trademarks and/or

registered trademarks of NVIDIA Corporation in

the U.S. and other countries. Bluetooth is a

trademark owned by its proprietor and used by

HP Inc. under license. Intel and Core are

trademarks of Intel Corporation in the U.S. and

other countries. Microsoft and Windows are

either a registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Fourth Edition: April 2018

First Edition: April 2016

Document Part Number: 855133-004

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 8

Right side ............................................................................................................................................................... 8

Left side ................................................................................................................................................................. 9

Display ................................................................................................................................................................. 10

Top ........................................................................................................................................................................ 12

TouchPad ........................................................................................................................................... 12

Lights ................................................................................................................................................. 12

Button and speakers ......................................................................................................................... 13

Keys ................................................................................................................................................... 15

Using the action keys ........................................................................................................................ 15

Bottom ................................................................................................................................................................. 17

Rear ...................................................................................................................................................................... 18

Labels ................................................................................................................................................................... 19

3 Illustrated parts catalog .............................................................................................................................. 21

Computer major components .............................................................................................................................. 21

Display assembly subcomponents ...................................................................................................................... 27

Mass storage devices ........................................................................................................................................... 29

Miscellaneous parts ............................................................................................................................................. 30

4 Removal and replacement procedures preliminary requirements .................................................................... 31

Tools required ...................................................................................................................................................... 31

Service considerations ......................................................................................................................................... 31

Plastic parts ....................................................................................................................................... 31

Cables and connectors ...................................................................................................................... 32

Drive handling ................................................................................................................................... 32

Grounding guidelines ........................................................................................................................................... 33

Electrostatic discharge damage ........................................................................................................ 33

Packaging and transporting guidelines .......................................................................... 34

Workstation guidelines ................................................................................................... 34

Equipment guidelines ..................................................................................................... 35

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 36

Component replacement procedures .................................................................................................................. 36

vii

Battery ............................................................................................................................................... 37

Optical drive ....................................................................................................................................... 38

6 Removal and replacement procedures for authorized service provider parts .................................................... 40

Component replacement procedures .................................................................................................................. 40

Base enclosure .................................................................................................................................. 40

Hard drive .......................................................................................................................................... 42

SSD (M.2) ........................................................................................................................................... 44

Memory module ................................................................................................................................ 45

WLAN module .................................................................................................................................... 47

Right speaker ..................................................................................................................................... 49

USB board .......................................................................................................................................... 51

Fan ..................................................................................................................................................... 52

Heat sink for discrete graphics memory ........................................................................................... 53

Left speaker ....................................................................................................................................... 55

Heatsink for CPU and graphics .......................................................................................................... 57

System board .................................................................................................................................... 59

RTC battery ........................................................................................................................................ 62

Power in connector ............................................................................................................................ 64

TouchPad board ................................................................................................................................. 66

Display assembly ............................................................................................................................... 68

7 Using Setup Utility (BIOS) ............................................................................................................................. 76

Starting Setup Utility (BIOS) ................................................................................................................................ 76

Updating Setup Utility (BIOS) .............................................................................................................................. 76

Determining the BIOS version ........................................................................................................... 76

Downloading a BIOS update .............................................................................................................. 77

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 78

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 79

Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 79

Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 79

9 Backing up, restoring, and recovering ........................................................................................................... 81

Creating recovery media and backups ................................................................................................................ 81

Using HP Recovery media (select products only) ............................................................................. 81

Using Windows tools ......................................................................................................................... 82

Using the HP Cloud Recovery Download Tool (select products only) ............................................... 83

Restore and recovery ........................................................................................................................................... 83

Recovering using HP Recovery Manager ........................................................................................... 83

viii

What you need to know before you get started ............................................................. 83

Using the HP Recovery partition (select products only) ................................................. 84

Using HP Recovery media to recover .............................................................................. 85

Changing the computer boot order ................................................................................ 85

Removing the HP Recovery partition (select products only) ......................................... 85

10 Specications ............................................................................................................................................ 86

Computer specications ...................................................................................................................................... 86

43.94 cm (17.3 in) display specications ............................................................................................................ 87

Hard drive specications ..................................................................................................................................... 87

11 Power cord set requirements ...................................................................................................................... 88

Requirements for all countries ............................................................................................................................ 88

Requirements for specic countries and regions ................................................................................................ 89

12 Recycling .................................................................................................................................................. 91

Index ............................................................................................................................................................. 92

ix

x

1 Product description

HP Pavilion Notebook PC, models 17-ab301 through 17-ab499

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

Product

Name

HP Pavilion Notebook PC

(models 17-ab301 through 17-

ab499)

√ √ √ √ √

Processors

Intel® Core

TM

i7-6700HQ (2.6

GHz, turbo up to 3.5 GHz), 2133

MHz/L3, Quad cTDP 35 W

√

Intel Core i7-6700HQ (2.6 GHz,

turbo up to 3.5 GHz), 2133

MHz/2 GB L3, Quad cTDP 35 W

√

Intel Core i7-6700HQ (2.6 GHz,

turbo up to 3.5 GHz), 2133

MHz/4 GB L3, Quad cTDP 35 W

√

Intel Core i5-6300HQ (2.3 GHz,

turbo up to 3.2 GHz), 2133 MHz/

2 GB L3, Quad cTDP 35 W

√

Intel Core i5-6300HQ (2.3 GHz,

turbo up to 3.2 GHz), 2133

MHz/4 GB L3, Quad cTDP 35 W

√

Intel Core i7-7700HQ (2.8 GHz,

turbo up to 3.8 GHz), 2400

MHz/2 GB L3, Quad cTDP 35 W

√

Intel Core i7-7700HQ (2.8 GHz,

turbo up to 3.8 GHz), 2400

MHz/4 GB L3, Quad cTDP 35 W

√

Intel Core i5-7300HQ (2.5 GHz,

turbo up to 3.5 GHz), 2400

MHz/2 GB L3, Quad cTDP 35 W

√

Intel Core i5-7300HQ (2.5 GHz,

turbo up to 3.5 GHz), 2400

MHz/4 GB L3, Quad cTDP 35 W

√

Intel Core i7-7500U (2.7 GHz,

turbo up to 3.5 GHz), 2133

MHz/2 MB L3, Dual 15 W

√

Intel Core i7-7500U (2.7 GHz,

turbo up to 3.5 GHz), 2133

MHz/4 MB L3, Dual 15 W

√

Intel Core i5-7200U (2.5 GHz,

turbo up to 3.1 GHz), 2133

MHz/2 MB L3, Dual 15 W

√

1

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

Intel Core i5-7200U (2.5 GHz,

turbo up to 3.1 GHz), 2133 MHz/

4 MB L3, Dual 15W

√

Intel Core i7-7700HQ (2.8 GHz,

turbo up to 3.8 GHz), 2400

MHz/6 MB L3, Quad cTDP 35 W

√

Intel Core i5-7300HQ (2.5G Hz,

turbo up to 3.5 GHz), 2400

MHz/6 MB L3, Quad cTDP 35 W

√

Intel® Core i7-8750H processor

(2.2 GHz, turbo up to 4.1 GHz,

2666 MHz, 9 MB L3 cache)

√ √

Intel Core i5-8300H processor

(2.3 GHz, turbo up to 4.0 GHz,

2666 MHz, 8 MB L3 cache)

√ √

Chipset Intel HM170 √

Integrated SOC √

Intel HM175 √

Intel HM370 √ √

Graphics Internal graphics: √

Intel HD Graphics 530 √

Intel HD Graphics 620 √

Intel HD Graphics 630 √

Switchable Discrete Graphics

NVIDIA® N16P-GX (GeForce®

GTX 960M) with up to 4096 MB

of dedicated video memory (256

Mb × 32 GDDR5 × 4 PCs)

√

NVIDIA® N16P-GX (GeForce®

GTX 960M) with up to 2048 MB

of dedicated video memory (128

Mb × 32 GDDR5 × 4 PCs)

√

NVIDIA® N17P-G1 (GeForce®

GTX 1050Ti) with up to 4096 MB

of dedicated video memory (256

Mb × 32 GDDR5 × 4 PCs)

√

NVIDIA N17P-GO (GeForce GTX

1050) with up to 4096 MB of

dedicated video memory (256

Mb × 32 GDDR5 × 4 PCs)

√ √

NVIDIA N17P-G0 (GeForce GTX

1050) with up to 2048 MB of

dedicated video memory (128

Mb × 32 GDDR5 × 4 PCs)

√ √

2 Chapter 1 Product description

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

NVIDIA N17P-G1 (GeForce GTX

1050Ti) with up to 4096 MB of

dedicated video memory (256

Mb × 32 GDDR5 × 4 PCs)

√

Support HD Decode, DX12, and

HDMI; Optimus; dynamic

switching; and GPU

Performance Scaling (GPS)

√ √ √ √

Panels 43.94 cm (17.3 in) 16:9 Ultra

Wide Aspect Ratio panel:

Full High Denition (FHD), WLED

AntiGlare (1920 × 1080) at-at

(4.2 mm) UWVA, eDP, typical

brightness 300 nits (cd/m

2

)

√ √ √ √ √

Ultra High Denition (UHD)

WLED AntiGlare (3840x2160)

at-at (4.2mm) UWVA, eDP

+PSR, typical brightness 300

nits (cd/m

2

), for non-touch only

√ √ √ √ √

Supports eDP1.3+PSR √ √ √ √ √

Memory Two SODIMM slots, not

customer accessible or

upgradeable

DDR4-2133 dual channel

support

√

DDR4-2400 dual channel

support

√ √ √

DDR4-2666 dual channel

support

√ √

Supports up to 16 GB max

system memory with the

following:

●

4096 MB (4096 MB × 1)

●

8192 MB (4096 MB × 2) or

8192 MB (8192 MB × 1), no

support for 32-bit OS

●

12288 MB (8192 MB

+4096 MB), no support for

32-bit OS

●

16384 MB (8192 MB × 2),

no support for 32-bit OS or

Windows® 7 Home Basic

√ √ √ √ √

Hard drive Supports all 7 mm/9.5 mm,

SATA 2.5 in HDDs

HP 3D DriveGuard

Supports a second drive

√ √ √ √ √

3

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

7 mm and 9.5 mm share the

same bracket

Single HDD congurations:

●

2 TB (5400) 9.5 mm

●

2 TB (5400) 7.0 mm

Dual Storage Congurations:

●

2 TB + 128 GB value SSD

●

1 TB + 256 GB PCIE SSD

●

1 TB + 128 GB value solid-

state drive (SSD)

√ √ √ √ √

M.2 PCIe NVMe (TLC) SSD:

●

512 GB

●

256 GB

M.2 SATA3 (TLC) SSD:

●

256 GB

●

128GB

Supports a second drive

Supports Zero-Power Optical

drive

Supports HP audio boost

√ √ √ √ √

2280 M.2 SATA 3 TLC:

●

128 GB

●

256 GB

Supports Zero-Power Optical

drive

Supports HP audio boost

√

Optical

drive

9.5 mm tray load - SATA - Fixed

(not modular)

DVD+/-RW Double-Layer

SuperMulti

Supports Zero-Power Optical

drive

Supports M-disc

√ √ √ √ √

Audio

and video

Dual speakers

●

B&O Play

●

Supports HP Audio Boost

●

Supports HP Noise

Cancellation

√ √ √ √ √

4 Chapter 1 Product description

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

Cameras:

●

HP Wide Vision HD: HD

camera - indicator LED,

USB 2.0, BSI sensor, f2.0,

88° WFOV

●

Camera with rubber for

non-touch products

●

720p by 30 frames per

second

●

Support for WDR (Wide

dynamic range)

√ √ √ √ √

●

GNRC WC 1p Fix DM USB

2.0 HD Mjpeg VDHC PA

√

Intel RealSense 3D camera -

indicator LED, USB 3.0 85° WFOV

●

1080p by 30 frames per

second, 4x depth

resolution

●

Support for Windows Hello

√

Ethernet Integrated 10/100/1000 NIC √ √ √ √ √

Wireless Intel Dual Band Wireless-AC

7265 802.11 ac 2x2 WiFi +

Bluetooth® 4.2 Combo Adapter

(non vPRO)

Integrated wireless options with

dual antenna (M.2/PCIe)

Compatible with Miracast-

certied devices, for Windows

10

√ √ √

Realtek RTL8822BE 802.11 ac

2x2 WiFi + BT 4.2 Combo

Adapter (MU-MIMO supported)

Integrated wireless options with

dual antenna (M.2/PCIe)

Compatible with Miracast-

certied devices, for Windows

10

√ √

Intel Dual Band Wireless-AC

9560 802.11 AC 2x2 WiFi + BT

5.0 Combo Adapter (non-vPro,

MU-MIMO supported)

Integrated wireless options with

dual antenna (M.2/PCIe)

Intel WiDi support

√ √

5

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

Compatible with Miracast-

certied devices, for Windows

10

External

media

cards

HP Multi-Format Digital Media

Card Reader

Supports SD/SDHC/SDXC

Push-Push insertion/removal

√ √ √ √ √

Ports Hot Plug / Unplug and auto

detect for correct output to

wide-aspect vs. standard aspect

video (auto adjust panel

resolution to t embedded

panel and external monitor

connected)

HDMI v2.0 supporting: up to

4096x2160 @ 60 Hz

Headphone / Line out

Microphone input

USB 2.0 port

USB 3.0 ports (2)

RJ-45/Ethernet port

AC Smart Pin adapter plug

√ √ √ √ √

Keyboard/

pointing

devices

Full-size standard 2-coat paint

island-style backlit keyboard

with numeric keypad in shadow

black

Clickpad with image sensor

Multitouch gestures enabled

Supports Modern Trackpad

Gestures

Taps enabled as default

√ √ √ √ √

Power

requireme

nts

6-cell cylindrical battery – 62

Whr (5600 mAh)

Support battery fast charge (90

minutes to 90% charged)

√ √ √ √ √

AC Adapter

120W with 1M length power

cord

√

150W with 1M length power

cord

√ √ √ √

135W with 1M length power

cord

√ √

6 Chapter 1 Product description

HP Pavilion Notebook PC models

Intel 6th generation

processors

Intel 7th generation

processors

Intel 8th generation

processors

Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1

Security TPM 2.0

Security lock slot

√ √ √ √ √

Operating

system

Pre-installed

Windows 10 Professional

√ √ √ √ √

Windows 10 Home Advanced √ √ √ √ √

Windows 10 Home ML √ √ √ √ √

Windows 10 Home High End ML √ √ √ √ √

Windows 10 Home EM/SL √ √ √ √ √

Windows 10 Home High End

EM/SL/China

√ √ √ √ √

FreeDOS 2.0 (non-touch

products only)

√ √ √ √

Serviceabi

lity

End user replaceable parts:

AC adapter √ √ √ √ √

Battery √ √ √ √ √

Optical drive √ √ √ √ √

7

2 External component identication

Right side

Component Description

(1) Drive light (select products only)

●

Blinking white: The hard drive or optical drive is

being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive (select products only).

(2) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(4) HDMI port Connects an optional video or audio device, such as a

high-denition television, any compatible digital or

audio component, or a high-speed High-Denition

Multimedia Interface (HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6) Power connector Connects an AC adapter.

(7) AC adapter and battery light

●

White: The AC adapter is connected and the

battery is fully charged.

●

Blinking white: The AC adapter is disconnected

and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the

battery is charging.

●

O: The battery is not charging.

8 Chapter 2 External component identication

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled

or stolen.

(2) USB 2.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(4) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does not

support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

(5) Optical drive Depending on your computer, reads an optical disc or reads

and writes to an optical disc.

(6) Optical drive eject button Releases the optical drive disc tray.

Left side 9

Display

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Internal microphones Record sound.

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, or record still images. Some

products also provide HD or 3D capability, apps for gaming, or facial

recognition software like Windows Hello.

To use your camera:

▲ Type camera in the taskbar search box, and then select

Camera.

(4) WLAN antennas* Send and receive wireless signals to communicate with WLANs.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

10 Chapter 2 External component identication

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