User manual
CCV Budget
Malfunctions caused by non-compliance with the user manual are not covered by the service agreement.
The definition of service provided by CCV and the conditions that apply to this service provision are described in the
'General Terms and Conditions of CCV Holland BV, dated August 2012' and the service leaflet of the corresponding
product. These documents have already been included in the offer.
All rights reserved. No part of this publication may be reproduced, stored in computerised databases, or transmitted,
in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written
consent of CCV Holland BV.
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TABLE OF CONTENTS
1 INTRODUCTION 5
1.1 The CCV Budget payment terminal 5
1.2 The parties that make it possible to perform transactions 5
2 INSTALLATION OF THE PAYMENT TERMINAL 6
2.1 Components supplied 6
2.2 Installation requirements 7
2.2.1 Installation of the payment terminal 7
2.2.2 Use of the card reader 7
2.2.3 Environmental factors 7
2.3 Connecting the equipment 8
2.4 Setting up communication 9
2.4.1 Getting an Internet subscription 10
2.4.2 Setting a static IP address 10
2.4.3 Setting a dynamic IP address 12
2.4.4 Testing the communication links 13
3 WORKING WITH THE PAYMENT TERMINAL 15
3.1 Overview of the payment terminal 15
3.2 Operating the payment terminal 16
3.2.1 Entering letters 17
3.3 The menu of the payment terminal 18
3.3.1 Symbols for menu options 18
3.4 Merchant password 19
3.5 Start-up and shutdown of the payment terminal 20
3.5.1 Performing an activation of the terminal 20
3.5.2 Performing a deactivation of the terminal 20
3.6 The use of payment cards 21
3.7 Placing a printing paper roll 21
4 PERFORMING TRANSACTIONS 22
4.1 Overview of the different types of transactions 22
4.1.1 Which transactions can I perform with a payment card? 22
4.2 Entering a tip during a transaction 24
4.3 Sale 25
4.3.1 Perform a manual credit card transaction 26
4.4 Cancellation 27
4.5 Reservation 29
4.6 Sale after reservation 30
4.7 Refund 31
5 PAYMENT CARDS 32
5.1 View settings for payment cards 32
5.2 Change settings for payment cards 34
5.2.1 Adding a payment card 34
5.2.2 Removing a payment card 36
5.2.3 Changing the registration number of a payment card 37
5.3 Check whether the changes for the payment cards were
implemented successfully 39
6 FINANCIAL REPORTS 40
6.1 The different types of reports 40
6.2 Automatically printing reports at a deactivation of the terminal 40
6.3 Interim printing of reports 40
6.3.1 Total report 40
6.3.2 E-journal 42
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6.4 Change settings for reports 44
6.4.1 Enabling the E-journal 44
6.4.2 Disabling the E-journal 46
6.5 Deleting the E-journal 47
7 OPTIONAL FEATURES 48
7.1 Overview of the optional features 48
7.2 Instruction cards for optional features 48
8 MAINTENANCE AND FAILURES 49
8.1 Maintenance to the payment terminal 49
8.1.1 Cleaning of the payment terminal 49
8.1.2 Cleaning of the chip card reader 50
8.1.3 Cleaning of the magnetic card reader 50
8.2 Periodic version check of the software 50
8.3 What to do in case of a failure? 51
8.3.1 Looking up the TMS Terminal ID and the payment terminal code 52
9 ACCESSORIES FOR THE PAYMENT TERMINAL 53
9.1 Ordering accessories 53
9.2 Ordering printing paper rolls via the payment terminal 53
10 GLOSSARY 54
11 CONTACT DETAILS 56
11.1 Telephone numbers CCV 56
11.2 Opening hours CCV 56
11.3 General address details CCV 56
11.4 Telephone numbers acquirers 56
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1 INTRODUCTION
1.1 The CCV Budget payment terminal
The VX 520 payment terminal allows you to process transactions with payment cards as well as coupons
and membership cards. The payment terminal is future-proof and meets the latest national security
requirements and the EMV standard.
The EMV standard was developed by the credit card companies Europay, Mastercard, Visa and JCB to
prevent payment card fraud. Since an EMV chip is implemented in the payment cards instead of a
magnetic strip, transactions are more secure.
1.2 The parties that make it possible to perform transactions
This manual frequently refers to or speaks of parties involved in the performance of transactions. Below
you will find a list of these parties.
Party Explanation
Payment terminal
supplier You purchased a payment terminal from a payment terminal supplier (in
this case CCV).
Cashier As a cashier, you are the one operating the payment terminal during the
performance of transactions.
Cardholder The cardholder is the person who is charged a transaction amount for a
product or service. During the performance of a transaction, the cardholder
also operates the terminal.
Internet provider Your transactions are sent to a transaction processor via an Ethernet
connection. For an Ethernet connection, you enter into a contract with an
Internet provider.
Transaction processor The transaction processor forwards the received transactions to acquirers
(banks or credit card companies) for further processing.
Acquirer The acquirer verifies with the issuer of the payment card whether the
transaction with the payment card used may be processed.
Payment card issuer The issuer of payment cards is usually a bank or financial institution. The
payment cards are used by cardholders to perform transactions.
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2 INSTALLATION OF THE PAYMENT TERMINAL
2.1 Components supplied
If the payment terminal was delivered to you as a plug & play package, you have received the following
components.
Overview of the components supplied
1 The VX 520 payment terminal
The payment terminal is operated both by you and
by the cardholder when performing transactions.
2 Power cable
The power cable is used to connect the payment
terminal to an outlet (230 volts).
3 Ethernet cable
You connect the Ethernet cable to the payment
terminal and a communication module (Ethernet
modem or Ethernet router).
You can find more information on connecting the equipment in section 2.3.
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2.2 Installation requirements
The Dutch Payments Association is an organisation that focuses, among other things, on the security of
electronic payments. To increase this security, the Dutch Payments Association has established
guidelines for the installation of payment terminals and the use of the card reader.
2.2.1 Installation of the payment terminal
• Install the payment terminal in such a way that the cardholder can shield it with his or her hand
or body when entering the PIN code. To this end, comply with the following dimensions when
installing the terminal horizontally:
o Place the terminal at a height between 80 cm and 120 cm. You may only deviate from
this if a special arrangement guarantees complete protection when entering the PIN
code.
• Entering the PIN code must be invisible when watching from a rise, via mirrors, cameras, or in
any other way.
• During the transaction, the keyboard of the terminal must be arranged such that the cardholder
has enough privacy when entering the PIN code. This would make it (reasonably) impossible for
third parties to see the PIN code.
• The payment terminal is equipped with a privacy shield. The cardholder can use this shield to
cover the keyboard when entering the PIN code. Should your payment terminal not be equipped
with a privacy shield, please contact the CCV Service Centre.
2.2.2 Use of the card reader
Make sure that the payment card is always visible to the cardholder. To this end, let the cardholder insert
the card into the chip card reader or swipe it through the magnetic card reader. Is this impossible for
practical reasons? Then show the cardholder how you insert the card into the chip card reader or swipe it
through the magnetic card reader.
2.2.3 Environmental factors
Environmental factors may affect the operation of the equipment. Take this into account when installing
the equipment. Your payment terminal can operate under the following environmental factors:
• The ambient temperature is between 0 °C and 40 °C
• The relative humidity is between 5% and 90%
Avoid:
• Shocks and vibrations
• Direct sunlight or objects that produce heat
• Excessive heat or dust
• Oil and dirt
• Water or condensation
• Placing the equipment near objects that produce excessive power fluctuations and/or
electromagnetic fields
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2.3 Connecting the equipment
If the payment terminal was delivered to you as a plug & play package, you must connect it yourself.
Connect the equipment as described in the example table below.
Should the equipment be disconnected temporarily to be placed at a different location? Then also
connect the equipment as described in the table below.
Connecting the VX 520
1 Push the tab back and
slide the cover back to
remove it.
2 Use the power cable to
connect the payment
terminal to an outlet.
Connecting to an
outlet (230 volts)
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Connecting the VX 520
3 Use the Ethernet cable to
connect the payment
terminal to a
communication module
(Ethernet modem or
Ethernet router).
4 Replace the cover.
2.4 Setting up communication
Your payment terminal must be able to communicate over the Internet. This is necessary to forward
transactions to an acquirer for further processing, but also to communicate with the CCV Terminal
Management System. For instance, new software can be installed on your terminal by communicating
with the Terminal Management System.
Connecting to an
Ethernet
modem/Ethernet router
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2.4.1 Getting an Internet subscription
Your payment terminal is connected to a data communication link (for example, a cable or ADSL) via the
Ethernet connection. For a data communication link, you can take out a subscription from an Internet
provider. You can choose between a Dutch Payments Association-certified data communication link (Pin
over IP), or a non-certified data communication link (public Internet).
A certified data communication link offers the best guarantee of a high availability and good service.
Therefore, we recommend you opt for a certified data communication link. A current list of certified
providers of certified data communication links can be found on the website of the Dutch Payments
Association (www.betaalvereniging.nl).
Please note: would you like to have your payment terminal communicate via a non-certified data
communication link (public Internet)? Then please contact the CCV Service Centre to have the
communication set up.
2.4.2 Setting a static IP address
Please note: you will receive the information for setting the data communication link from your Internet
provider! Is this information not known to you? Then please contact your Internet provider.
To set a static IP address for your payment terminal, please perform the following actions:
Screen of the VX 520 Action
01.06.12
1 Press the purple function key below the symbol to
open the menu.
SALE
OTHER TRX
MAIN MENU
2 Select MERCHANT MENU.
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
PROTECTED ITEM
3 Enter the merchant password (by default 99999) and confirm
with <OK>.
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
4 Select CONFIGURE.
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
5 Select TERMINAL.
TERMINAL
C-TAP
TERMINAL
6 Select COMMUNICATION.
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
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Screen of the VX 520 Action
COMMUNICATION
7 Select TCP/IP.
SELECT MODEM
TCP/IP
TCP/IP
8 Select STATIC IP ADDRESS.
RESET ALL (DHCP)
STATIC IP ADDRESS
IP ADDRESS DNS1
Please note: during the following actions, you can enter the IP address, subnet mask and gateway using
the numeric keypad and <Alpha> key (see subsection 3.3.1).
TCP/IP
9 Select TERMINAL IP ADDRESS.
TERMINAL IP ADDRESS
SUBNET MASK
GATEWAY
TERMINAL IP ADDRESS
10 Press <CORR>, enter the IP address and confirm with <OK>.
________________0.0.0.0
TCP/IP
11 Select SUBNET MASK.
TERMINAL IP ADDRESS
SUBNET MASK
GATEWAY
SUBNET MASK
12 Press <CORR>, enter the subnet mask and confirm with
<OK>.
________________0.0.0.0
TCP/IP
13 Select GATEWAY.
TERMINAL IP ADDRESS
SUBNET MASK
GATEWAY
GATEWAY
14 Press <CORR>, enter the gateway and confirm with <OK>.
________________0.0.0.0
TCP/IP
15 Press <STOP> repeatedly until you are back at the home
screen.
TERMINAL IP ADDRESS
SUBNET MASK
GATEWAY
Please note: after setting the communication, always check whether you have set the data
communication link correctly! To this end, you can test the communication links of the payment terminals
(see subsection 2.4.4).
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2.4.3 Setting a dynamic IP address
Does your payment terminal not work with a static IP address, but a static IP address has been set?
Then please perform the following actions to remove the static IP address:
Screen of the VX 520 Action
01.06.12
1 Press the purple function key below the icon to open
the menu.
SALE
OTHER TRX
MAIN MENU
2 Select MERCHANT MENU.
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
PROTECTED ITEM
3 Enter the merchant password (by default 99999) and confirm
with <OK>.
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
4 Select CONFIGURE.
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
5 Select TERMINAL.
TERMINAL
C-TAP
TERMINAL
6 Select COMMUNICATION.
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
COMMUNICATION
7 Select TCP/IP.
SELECT MODEM
TCP/IP
TCP/IP
8 Select RESET ALL (DHCP) and then press <STOP>.
RESET ALL (DHCP)
STATIC IP ADDRESS
IP ADDRESS DNS1
TCP/IP
9 Wait between 10 and 30 seconds and press <STOP>
repeatedly until you are back at the home screen.
PLEASE WAIT
NOTE: THIS MAY TAKE
10 – 30 SECONDS
Please note: after setting the communication, always check whether you have set the data
communication link correctly! To this end, you can test the communication links of the payment terminals
(see subsection 2.4.4).
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2.4.4 Testing the communication links
To test the communication links of your payment terminal, please perform the following actions:
Screen of the VX 520 Action
01.06.12
1 Press the purple function key below the icon to open
the menu.
SALE
OTHER TRX
MAIN MENU
2 Select MERCHANT MENU.
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
PROTECTED ITEM
3 Enter the merchant password (by default 99999) and confirm
with <OK>.
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
4 Scroll to and select DIAGNOSIS.
FUNCTIONS
CONFIGURE
DIAGNOSIS
DIAGNOSIS
5 Select COMM TEST.
COMM TEST
COMM TEST
6 Select TERMINAL.
TERMINAL
C-TAP
TERMINAL
7 Select ALL CONNECTIONS
ALL CONNECTIONS
TMS CONFIGURATION
TMS CONFIG BACKUP
After all connections have been tested, a report will be printed. Please see the next page for an example
of such a report. Check in the report whether all connections are working properly.
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CCV Holland B.V.
Westervoortsedijk 55
6827AT Arnhem
COMM TEST
ALL CONNECTIONS
DATE:
TMS TERM-ID:
IP CONFIGURATION:
TERMINAL IP ADDRESS:
SUBNET MASK:
GATEWAY:
IP ADDRESS DNS1:
IP ADDRESS DNS2:
01/06/2012 10:09:15
CLS01
DYNAMIC
192.1685.214
255.255.255.0
192.168.5.1
192.168.5.1
0.0.0.0
TERMINAL
TMS INSTALLATION
194.104.96.44:15000
CONNECTION: OK - TCP/IP SESSION: OK
TMS CONFIGURATION
194.104.96.44:15001
CONNECTION: OK - TCP/IP SESSION: OK
ZONTALK SERVER
194.104.96.44:15002
CONNECTION: OK - TCP/IP SESSION: OK
C-TAP
CCV host
194.104.96.43:10000
CONNECTION: OK - TCP/IP SESSION: OK
Equens host
82.195.48.7:50496
CONNECTION: OK - TCP/IP SESSION: OK
CTAP Scheme 52800001
82.195.48.7:50496
CONNECTION: OK - TCP/IP SESSION: OK
CTAP Scheme 52800002
194.104.96.43:10000
CONNECTION: OK - TCP/IP SESSION: OK
REPORT END
Section 8.3 describes which actions you can perform yourself in case the payment terminal has
problems communicating.
TMS Terminal ID: Your payment
terminal is registered on the CCV
Terminal Management System under
An overview of all tested connections.
• Result OK: the connection is working
properly
•
Result NOK: the connection is not working
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3 WORKING WITH THE PAYMENT TERMINAL
3.1 Overview of the payment terminal
Components of the VX 520 payment terminal
1 Printer cover Underneath this cover is the thermal printer that prints the receipts and
reports.
2 Printer knob Pull the knob back to unlock the printer cover.
3 Screen The messages appear on the screen while performing operations with the
payment terminal.
4 Privacy shield The protective shield around the keyboard. Using this protective shield and
his or her hand, the cardholder can shield the keys of the terminal while
entering the PIN code.
5 Chip card reader The cardholder can insert a payment card with EMV chip into the chip card
reader when performing the transaction (see section 3.6).
6 Magnetic card
reader The cardholder can insert a payment card with magnetic strip into the
magnetic card reader when performing the transaction (see section 3.6).
1
2
3
4
5
6
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3.2 Operating the payment terminal
Keys of the VX 520 payment terminal
1 Grey function keys Select menu options that appear on the screen.
2 Purple function keys The middle function key serves as <ALPHA> key (see 3).
Above the other purple function keys, function symbols can be
displayed (see section 3.3.1). Press the purple function key below
a symbol to perform the indicated function.
3 <ALPHA> key Press the purple <ALPHA> key to convert entered digits to letters
and punctuation (see subsection 3.2.1).
4 Numeric keys Press the numeric keys to enter numbers. For example, to enter a
transaction amount.
The cardholder can use the numeric keys to enter a PIN code.
5 <*> key Punctuation marks that you can enter by pressing the <ALPHA>
key have been programmed under this key (see subsection 3.2.1).
6 <#> key Punctuation marks that you can enter by pressing the <ALPHA>
key have been programmed under this key (see subsection 3.2.1).
7 <STOP> key Abort an action (for example, a transaction)
Return to a previous menu. By pressing <STOP> repeatedly, the
terminal returns to the home screen.
8 <CORR> key Correct entered numbers, letters and/or punctuation marks.
Correct entered numbers, letters and/or punctuation marks.
9 <OK> key Confirm the entered information or an action.
1
2
3
4
5
6
7
8
9
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A number of keys of the payment terminal have been provided with symbols in relief for the blind and
visually impaired.
Key Symbol in relief
<5> A full stop (.)
<STOP> key A cross (X)
<CORR> key A vertical bar (|)
<OK> key A circle (O)
3.2.1 Entering letters
On the numeric keypad of your payment terminal you will only see digits. Under the numeric keys and
the <*> and <#> keys, however, letters and punctuation marks have been programmed. You can enter
these by pressing the <ALPHA> key.
First press a numeric key, then the <*> key or the <#> key and then the <ALPHA> key. Which letter or
punctuation mark appears depends on the number of times you press the <ALPHA> key (see table
below).
<ALPHA> key
1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x
1 Q Z . q z 1
2 A B C a b c 2
3 D E F d e f 3
4 G H I g h i 4
5 J K L j k l 5
6 M N O m n o 6
7 P R S p r s 7
8 T U V t u v 8
9 W X Y w x y 9
0 - space + 0
* , ‘ “ ( ) < > [ ] _ { } ~ *
# ! ? : ; @ = & / \ % $ | ^ #
For example, if you want to enter the word PIN, you can do so as follows:
P Press 7 and then the <ALPHA> key once
I Press 4 and then the <ALPHA> key three times
N Press 6 and then the <ALPHA> key twice
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3.3 The menu of the payment terminal
The VX 520 payment terminal features a menu that you can use to perform actions. To open the main
menu, press the purple function key below the symbol .
01.06.12
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
3.3.1 Symbols for menu options
Symbol Function
Open the main menu.
This symbol indicates that the day has not yet been opened. Press the function
key below this symbol to open the day (see subsection 3.5.1).
This symbol indicates that the day has been opened. Press the function key
below this symbol to close the day (see subsection 3.5.2).
Print a copy of the receipt of the last transaction performed. This function is
available for five minutes after performing the transaction. After this time, the
copy of the receipt will be deleted from the payment terminal.
The menu options are not displayed at the same height as a function key. This
arrow indicates the function key you should press to select the menu option.
Scroll to the first line of a menu.
Scroll up one line.
Scroll down one line.
Scroll to the last line of a menu.
The screen displays up to eight lines. The
upper line (above the line) always indicates
the name of the menu you are currently
using.
Besides the lines are grey function keys (F1, F2, F3
en F4). You can use these keys to select a menu
option.
Please note: function key <F1> does not have an
active function and will not be used in practice!
Symbols to display menu options can also appear on
the bottom line of the screen.
If a menu option is displayed, you can press the purple
function key below the menu option to select it.
It is possible that a menu has more
menu options than can be displayed
on the screen. In this case, scroll
arrows will appear on the bottom line
of the screen.
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3.4 Merchant password
Access to the merchant menu of the payment terminal is password-protected. You should also enter this
merchant password to perform some actions, such as performing the activation of the terminal.
Please note: the merchant password is set by default to 99999. To avoid abuse of your payment
terminal by third parties, we recommend you change the merchant password!
To change the merchant password, perform the following actions:
Screen of the VX 520 Action
01.06.12
1 Press the purple function key below the symbol to
open the menu.
SALE
OTHER TRX
MAIN MENU
2 Select MERCHANT MENU.
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
PROTECTED ITEM
3 Enter the merchant password (by default 99999) and confirm
with <OK>.
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
4 Select CONFIGURE.
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
5 Select TERMINAL.
TERMINAL
C-TAP
TERMINAL
6 Select MERCHANT PASSWORD
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
PROTECTED ITEM
7 Enter the current password and confirm with <OK>.
CURRENT PASSWORD:
_ _ _ _ _
PROTECTED ITEM
8 Enter a new five-digit password and confirm with <OK>.
NEW PASSWORD:
_ _ _ _ _
9 Press <STOP> repeatedly until you are back at the home
screen.
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3.5 Start-up and shutdown of the payment terminal
Your payment terminal must always be connected to the power and should therefore never be
disconnected from the power outlet. The payment terminal will automatically be switched on and cannot
be switched off.
Please note: at the start of the day you should perform an activation of the terminal before you can
perform any transactions! At the end of the day you should perform a deactivation of the terminal.
3.5.1 Performing an activation of the terminal
At the start of the day you should perform activation of the terminal. This will open a new period for the
financial reports. In these reports, the transactions you perform are recorded. To perform an activation of
the terminal, please perform the following actions:
Screen of the VX 520 Action
01.06.12
1 Press the purple function key below the symbol .
TERMINAL
DEACTIVATED
PROTECTED ITEM
2 Enter the merchant password (by default 99999) and confirm
with <OK>.
MERCHANT PASSWORD:
_ _ _ _ _
3.5.2 Performing a deactivation of the terminal
At the end of the day you should perform a deactivation of the terminal. The period for the financial
transactions will then be closed, and the reports are printed out. To perform a deactivation of the
terminal, please perform the following actions:
Screen of the VX 520 Action
01.06.12
1 Press the purple function key below the symbol .
SALE
OTHER TRX
PROTECTED ITEM
2 Enter the merchant password (by default 99999) and confirm
with <OK>.
MERCHANT PASSWORD:
_ _ _ _ _
The day is concluded and the payment terminal will automatically print the financial reports. Which
reports are printed depend on the settings of your payment terminal. You can change the settings of your
payment terminal yourself (see section 6.4).
Please note: there is a possibility that the printing paper roll runs out of paper while printing the reports.
Should this happen, replace the printing paper roll and print the reports again.
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