CCV VX 520 Budget Owner's manual

User manual

CCV Budget

Malfunctions caused by non-compliance with the user manual are not covered by the service agreement.

The definition of service provided by CCV and the conditions that apply to this service provision are described in the

'General Terms and Conditions of CCV Holland BV, dated August 2012' and the service leaflet of the corresponding

product. These documents have already been included in the offer.

in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written

consent of CCV Holland BV.

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TABLE OF CONTENTS

1 INTRODUCTION 5

1.1 The CCV Budget payment terminal 5

1.2 The parties that make it possible to perform transactions 5

2 INSTALLATION OF THE PAYMENT TERMINAL 6

2.1 Components supplied 6

2.2 Installation requirements 7

2.2.1 Installation of the payment terminal 7

2.2.2 Use of the card reader 7

2.2.3 Environmental factors 7

2.3 Connecting the equipment 8

2.4 Setting up communication 9

2.4.1 Getting an Internet subscription 10

2.4.2 Setting a static IP address 10

2.4.3 Setting a dynamic IP address 12

2.4.4 Testing the communication links 13

3 WORKING WITH THE PAYMENT TERMINAL 15

3.1 Overview of the payment terminal 15

3.2 Operating the payment terminal 16

3.2.1 Entering letters 17

3.3 The menu of the payment terminal 18

3.3.1 Symbols for menu options 18

3.4 Merchant password 19

3.5 Start-up and shutdown of the payment terminal 20

3.5.1 Performing an activation of the terminal 20

3.5.2 Performing a deactivation of the terminal 20

3.6 The use of payment cards 21

3.7 Placing a printing paper roll 21

4 PERFORMING TRANSACTIONS 22

4.1 Overview of the different types of transactions 22

4.1.1 Which transactions can I perform with a payment card? 22

4.2 Entering a tip during a transaction 24

4.3 Sale 25

4.3.1 Perform a manual credit card transaction 26

4.4 Cancellation 27

4.5 Reservation 29

4.6 Sale after reservation 30

4.7 Refund 31

5 PAYMENT CARDS 32

5.1 View settings for payment cards 32

5.2 Change settings for payment cards 34

5.2.1 Adding a payment card 34

5.2.2 Removing a payment card 36

5.2.3 Changing the registration number of a payment card 37

5.3 Check whether the changes for the payment cards were

implemented successfully 39

6 FINANCIAL REPORTS 40

6.1 The different types of reports 40

6.2 Automatically printing reports at a deactivation of the terminal 40

6.3 Interim printing of reports 40

6.3.1 Total report 40

6.3.2 E-journal 42

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6.4 Change settings for reports 44

6.4.1 Enabling the E-journal 44

6.4.2 Disabling the E-journal 46

6.5 Deleting the E-journal 47

7 OPTIONAL FEATURES 48

7.1 Overview of the optional features 48

7.2 Instruction cards for optional features 48

8 MAINTENANCE AND FAILURES 49

8.1 Maintenance to the payment terminal 49

8.1.1 Cleaning of the payment terminal 49

8.1.2 Cleaning of the chip card reader 50

8.1.3 Cleaning of the magnetic card reader 50

8.2 Periodic version check of the software 50

8.3 What to do in case of a failure? 51

8.3.1 Looking up the TMS Terminal ID and the payment terminal code 52

9 ACCESSORIES FOR THE PAYMENT TERMINAL 53

9.1 Ordering accessories 53

9.2 Ordering printing paper rolls via the payment terminal 53

10 GLOSSARY 54

11 CONTACT DETAILS 56

11.1 Telephone numbers CCV 56

11.2 Opening hours CCV 56

11.3 General address details CCV 56

11.4 Telephone numbers acquirers 56

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1 INTRODUCTION

1.1 The CCV Budget payment terminal

The VX 520 payment terminal allows you to process transactions with payment cards as well as coupons

and membership cards. The payment terminal is future-proof and meets the latest national security

requirements and the EMV standard.

The EMV standard was developed by the credit card companies Europay, Mastercard, Visa and JCB to

prevent payment card fraud. Since an EMV chip is implemented in the payment cards instead of a

magnetic strip, transactions are more secure.

1.2 The parties that make it possible to perform transactions

This manual frequently refers to or speaks of parties involved in the performance of transactions. Below

you will find a list of these parties.

Party Explanation

Payment terminal

supplier You purchased a payment terminal from a payment terminal supplier (in

this case CCV).

Cashier As a cashier, you are the one operating the payment terminal during the

performance of transactions.

Cardholder The cardholder is the person who is charged a transaction amount for a

product or service. During the performance of a transaction, the cardholder

also operates the terminal.

Internet provider Your transactions are sent to a transaction processor via an Ethernet

connection. For an Ethernet connection, you enter into a contract with an

Internet provider.

Transaction processor The transaction processor forwards the received transactions to acquirers

(banks or credit card companies) for further processing.

Acquirer The acquirer verifies with the issuer of the payment card whether the

transaction with the payment card used may be processed.

Payment card issuer The issuer of payment cards is usually a bank or financial institution. The

payment cards are used by cardholders to perform transactions.

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2 INSTALLATION OF THE PAYMENT TERMINAL

2.1 Components supplied

If the payment terminal was delivered to you as a plug & play package, you have received the following

components.

Overview of the components supplied

1 The VX 520 payment terminal

The payment terminal is operated both by you and

by the cardholder when performing transactions.

2 Power cable

The power cable is used to connect the payment

terminal to an outlet (230 volts).

3 Ethernet cable

You connect the Ethernet cable to the payment

terminal and a communication module (Ethernet

modem or Ethernet router).

You can find more information on connecting the equipment in section 2.3.

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2.2 Installation requirements

The Dutch Payments Association is an organisation that focuses, among other things, on the security of

electronic payments. To increase this security, the Dutch Payments Association has established

guidelines for the installation of payment terminals and the use of the card reader.

2.2.1 Installation of the payment terminal

• Install the payment terminal in such a way that the cardholder can shield it with his or her hand

or body when entering the PIN code. To this end, comply with the following dimensions when

installing the terminal horizontally:

o Place the terminal at a height between 80 cm and 120 cm. You may only deviate from

this if a special arrangement guarantees complete protection when entering the PIN

code.

• Entering the PIN code must be invisible when watching from a rise, via mirrors, cameras, or in

any other way.

• During the transaction, the keyboard of the terminal must be arranged such that the cardholder

has enough privacy when entering the PIN code. This would make it (reasonably) impossible for

third parties to see the PIN code.

• The payment terminal is equipped with a privacy shield. The cardholder can use this shield to

cover the keyboard when entering the PIN code. Should your payment terminal not be equipped

with a privacy shield, please contact the CCV Service Centre.

2.2.2 Use of the card reader

Make sure that the payment card is always visible to the cardholder. To this end, let the cardholder insert

the card into the chip card reader or swipe it through the magnetic card reader. Is this impossible for

practical reasons? Then show the cardholder how you insert the card into the chip card reader or swipe it

through the magnetic card reader.

2.2.3 Environmental factors

Environmental factors may affect the operation of the equipment. Take this into account when installing

the equipment. Your payment terminal can operate under the following environmental factors:

• The ambient temperature is between 0 °C and 40 °C

• The relative humidity is between 5% and 90%

Avoid:

• Shocks and vibrations

• Direct sunlight or objects that produce heat

• Excessive heat or dust

• Oil and dirt

• Water or condensation

• Placing the equipment near objects that produce excessive power fluctuations and/or

electromagnetic fields

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2.3 Connecting the equipment

If the payment terminal was delivered to you as a plug & play package, you must connect it yourself.

Connect the equipment as described in the example table below.

Should the equipment be disconnected temporarily to be placed at a different location? Then also

connect the equipment as described in the table below.

Connecting the VX 520

1 Push the tab back and

slide the cover back to

remove it.

2 Use the power cable to

connect the payment

terminal to an outlet.

Connecting to an

outlet (230 volts)

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Connecting the VX 520

3 Use the Ethernet cable to

connect the payment

terminal to a

communication module

(Ethernet modem or

Ethernet router).

4 Replace the cover.

2.4 Setting up communication

Your payment terminal must be able to communicate over the Internet. This is necessary to forward

transactions to an acquirer for further processing, but also to communicate with the CCV Terminal

Management System. For instance, new software can be installed on your terminal by communicating

with the Terminal Management System.

Connecting to an

Ethernet

modem/Ethernet router

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2.4.1 Getting an Internet subscription

Your payment terminal is connected to a data communication link (for example, a cable or ADSL) via the

Ethernet connection. For a data communication link, you can take out a subscription from an Internet

provider. You can choose between a Dutch Payments Association-certified data communication link (Pin

over IP), or a non-certified data communication link (public Internet).

A certified data communication link offers the best guarantee of a high availability and good service.

Therefore, we recommend you opt for a certified data communication link. A current list of certified

providers of certified data communication links can be found on the website of the Dutch Payments

Association (www.betaalvereniging.nl).

Please note: would you like to have your payment terminal communicate via a non-certified data

communication link (public Internet)? Then please contact the CCV Service Centre to have the

communication set up.

2.4.2 Setting a static IP address

Please note: you will receive the information for setting the data communication link from your Internet

provider! Is this information not known to you? Then please contact your Internet provider.

To set a static IP address for your payment terminal, please perform the following actions:

Screen of the VX 520 Action

01.06.12

1 Press the purple function key below the symbol to

open the menu.

SALE

OTHER TRX

MAIN MENU

2 Select MERCHANT MENU.

DISPLAY INFO

MERCHANT MENU

SERVICE MENU

PROTECTED ITEM

3 Enter the merchant password (by default 99999) and confirm

with <OK>.

MERCHANT PASSWORD:

_ _ _ _ _

MERCHANT MENU

4 Select CONFIGURE.

REPORTS

FUNCTIONS

CONFIGURE

5 Select TERMINAL.

TERMINAL

C-TAP

TERMINAL

6 Select COMMUNICATION.

COMMUNICATION

MERCHANT PASSWORD

E-JOURNAL

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Screen of the VX 520 Action

COMMUNICATION

7 Select TCP/IP.

SELECT MODEM

TCP/IP

8 Select STATIC IP ADDRESS.

RESET ALL (DHCP)

STATIC IP ADDRESS

IP ADDRESS DNS1

Please note: during the following actions, you can enter the IP address, subnet mask and gateway using

the numeric keypad and <Alpha> key (see subsection 3.3.1).

TCP/IP

9 Select TERMINAL IP ADDRESS.

TERMINAL IP ADDRESS

SUBNET MASK

GATEWAY

TERMINAL IP ADDRESS

10 Press <CORR>, enter the IP address and confirm with <OK>.

________________0.0.0.0

TCP/IP

11 Select SUBNET MASK.

TERMINAL IP ADDRESS

SUBNET MASK

GATEWAY

SUBNET MASK

12 Press <CORR>, enter the subnet mask and confirm with

<OK>.

________________0.0.0.0

TCP/IP

13 Select GATEWAY.

TERMINAL IP ADDRESS

SUBNET MASK

GATEWAY

14 Press <CORR>, enter the gateway and confirm with <OK>.

________________0.0.0.0

TCP/IP

15 Press <STOP> repeatedly until you are back at the home

screen.

TERMINAL IP ADDRESS

SUBNET MASK

GATEWAY

Please note: after setting the communication, always check whether you have set the data

communication link correctly! To this end, you can test the communication links of the payment terminals

(see subsection 2.4.4).

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2.4.3 Setting a dynamic IP address

Does your payment terminal not work with a static IP address, but a static IP address has been set?

Then please perform the following actions to remove the static IP address:

Screen of the VX 520 Action

01.06.12

1 Press the purple function key below the icon to open

the menu.

SALE

OTHER TRX

MAIN MENU

2 Select MERCHANT MENU.

DISPLAY INFO

MERCHANT MENU

SERVICE MENU

PROTECTED ITEM

3 Enter the merchant password (by default 99999) and confirm

with <OK>.

MERCHANT PASSWORD:

_ _ _ _ _

MERCHANT MENU

4 Select CONFIGURE.

REPORTS

FUNCTIONS

CONFIGURE

5 Select TERMINAL.

TERMINAL

C-TAP

TERMINAL

6 Select COMMUNICATION.

COMMUNICATION

MERCHANT PASSWORD

E-JOURNAL

COMMUNICATION

7 Select TCP/IP.

SELECT MODEM

TCP/IP

8 Select RESET ALL (DHCP) and then press <STOP>.

RESET ALL (DHCP)

STATIC IP ADDRESS

IP ADDRESS DNS1

TCP/IP

9 Wait between 10 and 30 seconds and press <STOP>

repeatedly until you are back at the home screen.

PLEASE WAIT

NOTE: THIS MAY TAKE

10 – 30 SECONDS

Please note: after setting the communication, always check whether you have set the data

communication link correctly! To this end, you can test the communication links of the payment terminals

(see subsection 2.4.4).

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2.4.4 Testing the communication links

To test the communication links of your payment terminal, please perform the following actions:

Screen of the VX 520 Action

01.06.12

1 Press the purple function key below the icon to open

the menu.

SALE

OTHER TRX

MAIN MENU

2 Select MERCHANT MENU.

DISPLAY INFO

MERCHANT MENU

SERVICE MENU

PROTECTED ITEM

3 Enter the merchant password (by default 99999) and confirm

with <OK>.

MERCHANT PASSWORD:

_ _ _ _ _

MERCHANT MENU

4 Scroll to and select DIAGNOSIS.

FUNCTIONS

CONFIGURE

DIAGNOSIS

5 Select COMM TEST.

COMM TEST

6 Select TERMINAL.

TERMINAL

C-TAP

TERMINAL

7 Select ALL CONNECTIONS

ALL CONNECTIONS

TMS CONFIGURATION

TMS CONFIG BACKUP

After all connections have been tested, a report will be printed. Please see the next page for an example

of such a report. Check in the report whether all connections are working properly.

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CCV Holland B.V.

Westervoortsedijk 55

6827AT Arnhem

COMM TEST

ALL CONNECTIONS

DATE:

TMS TERM-ID:

IP CONFIGURATION:

TERMINAL IP ADDRESS:

SUBNET MASK:

GATEWAY:

IP ADDRESS DNS1:

IP ADDRESS DNS2:

01/06/2012 10:09:15

CLS01

DYNAMIC

192.1685.214

255.255.255.0

192.168.5.1

0.0.0.0

TERMINAL

TMS INSTALLATION

194.104.96.44:15000