Polycom VVX 310 Quick Manual

Brand: Polycom

Model: VVX 310

Category: Telephones

Type: Quick Manual

This manual is also suitable for

VVX 300

Here are the common ImpactConnect Hosted PBX functions you can manage from your phone

 VOICEMAIL OPERATIONAL TREE

Polycom VVX 300/310 Quick Guide

Polycom VVX 300/310

Quick Guide

Polycom VVX 300

 SIMPLE CALL FUNCTIONS

 Make a Call

• Pick up handset and dial number

• Press speaker button and dial number

 Call an Extension

• Pick up handset or press speaker button

• Dial extension

 Make a Local/Domestic Call

• Pick up handset or press speaker button

• Dial area code and 7-digit phone number

 Answer a Call

• Pick up handset or

• Press speaker button, line key, or Answer softkey

 Use Speed Dial

• Enter speed dial index followed by #

• Press Dial

 Redial a Number

• Select number

• Press Dial

 CALL WAITING

 Answer a Second Call

• Press Answer softkey

• Press Resume to return to ﬁrst call

 Place a Call on Hold

• Press Hold

• Press Hold, Resume softkey , or line key to resume

 CALL PARK AND RETRIEVE

 Call Park and Retrieve

• Dial *88

• Dial code the call was parked at to retrieve

 CONFERENCE CALLS

 Make a Conference Call

• Connect to the ﬁrst party

• Press the Conf softkey (active call is placed on hold)

• Dial second party’s number

• When answered by second party, press the Conf `

softkey

 Use Broadcast Page

• Press Paging softkey

• Select a group

 CALL FORWARDING

 Forward Always

• Set: Dial *72, the forwarding number,

and press #

• Deactivate: Dial *73

• Reactivate: Dial *40

 Forward When Busy

• Set: Dial *41, the forwarding number,

and press #

• Deactivate: Dial *91

• Reactivate: Dial *90

 Forward When No Answer

• Set: Dial *42, the forwarding number,

and press #

• Deactivate: Dial *93

• Reactivate: Dial *92

 CALL TRANSFERS

 Transfer a Call

• Press Trans softkey

• Dial transfer party’s number

• Press Trans softkey

 Transfer a Call to another Extension’s Voicemail

• Dial *99 followed by the extension and #

 VOICEMAIL

 Access from Phone

• Dial *98

• Enter password followed by # after prompt

 Access from another Phone

• Dial your phone number

• Press * and enter password followed by # after

prompt

 Access from ImpactConnect Hosted PBX App

• Open App

• Dial *98 and enter password followed by # after

prompt or tap envelope button

 Access Voicemail by Calling your Extension

• Dial extension

• Press * and enter password followed by # after

prompt

For assistance operating your ImpactConnect Hosted PBX service, please contact customer support.  [email protected]  888-411-1175 FYI impacthostedpbx.com/support  www.impacttelecom.com

(1) New Messages

1. Save

2. Repeat

3. Forward

4. Delete

5. For Next Message

6. Reply

# Finish

(2) Old Messages

1. Change Password

2. Record Name

(5) Options

1. Record Greeting

2. Review Greetings

3. Select Greeting

# Previous Menu

(6) Greetings

1. Retrieve to Saved Box

2. Replay

3. Skip

(7) Deleted messages

1. Retrieve to Saved Box

2. Replay

3. Skip

 ACCESS

 How to access the portal:

• Log into the portal at

vportal.impacttelecom.net

•

Enter user name and password

provided by the Impact service team



VOICEMAIL

 Set up Voicemail

• Click messages

• Click settings tab

• Check ‘Enable Voicemail’ box

• Conﬁgure options

 Listen to Voicemails

• Click Messages

• Review Voicemails

 Manage Voicemail Settings

• Click messages

• Click settings tab

• Check boxes to conﬁgure options

 Inbox

• Check boxes to apply options

• Enter operator forward extension

 Voicemail to Email

• Enter email address

• Select voicemail components

• Select time frame

 VOICEMAIL GREETINGS

Record or choose greetings

 Greetings

• Select a greeting

• Use the icons to play, download, and

manage

• Use icons to play, download, or delete

 Add Greetings

• Click manage greetings icon

• Click add greeting

• Select ﬁle to upload from computer

 Record Greetings

• Click manage greetings icon

• Click add greeting

• Select the record option

• Press blue call button

• Answer your ringing desk phone

• Record greeting after the tone and

press #

 CONTACTS

 How to View

• Click Contacts icon in the portal ribbon

or the Contacts list in the bottom right

hand corner

• Search for a name or extension, add a

contact, or import/export contacts

 CALL HANDLING FEATURES

 Forward Calls

• Go to Answering Rules

• Click add rule

• Add number

• Select circumstance

 Activate Do Not Disturb

• Go to Answering Rules

• Click Add Rule

• Select a Time Frame

• Select Do Not Disturb box

 Simultaneous Ring

• Click on Answering rules

• Click add rule

• Select ‘Simultaneous Ring’

• Add number

• Designate a delay or volume change

 DEVICE DEPENDENT FEATURES

The following features are utilized through

your device. Please see other side of this

sheet for instruction.

1. Answer a Second Call - Call Waiting

2. Place a Call on Hold

3. Park a Call

4. Transfer a Call

5. Make a Conference Call

6. Broadcast Paging

 WEB-INITIATED CALLING

Calls can be initiated from the web portal

 Make a Call

• Click on the Contacts box

• Select the phone icon

• Dial phone number

• Press the green call button

• Pick up your ringing desk phone

 Answer a Call

• An incoming call box will appear on portal

screen

• Click the green answer button

• Pick up handset

Here are the common ImpactConnect Hosted PBX functions you can manage in the web portal. The portal can be accessed from

any device with internet access and is the best place to manage your ImpactConnect Hosted PBX features.

ImpactConnect Hosted PBX Portal Quick Guide

ImpactConnect Hosted PBX Portal

Quick Guide

For assistance operating your ImpactConnect Hosted PBX service, please contact customer support.  [email protected]  888-411-1175 FYI impacthostedpbx.com/support  www.impacttelecom.com