Connectivity issues ............................................................................................................................................ 166
Solve USB direct-connect problems ............................................................................................... 166
Solve network problems ................................................................................................................. 166
Poor physical connection .............................................................................................. 167
The computer is using the incorrect IP address for the product .................................. 167
The computer is unable to communicate with the product ......................................... 167
The product is using incorrect link and duplex settings for the network .................... 168
New software programs might be causing compatibility problems ........................... 168
The computer or workstation might be set up incorrectly .......................................... 168
The product is disabled, or other network settings are incorrect ............................... 168
Wireless network issues .................................................................................................................................... 168
Wireless connectivity checklist ....................................................................................................... 168
The product does not print, and the computer has a third-party rewall installed ...................... 169
The wireless connection does not work after moving the wireless router or product .................. 169
The wireless product loses communication when connected to a VPN ......................................... 169
The network does not appear in the wireless networks list .......................................................... 169
Product software issues (Windows) .................................................................................................................. 170
Product software issues (OS X) ......................................................................................................................... 171
The printer driver is not listed in the Print & Scan list .................................................................... 171
The product name does not appear in the product list in the Print & Scan list ............................. 171
The printer driver does not automatically set up the selected product in the Print & Scan list .... 171
A print job was not sent to the product that you wanted ............................................................... 171
When connected with a USB cable, the product does not appear in the Print & Scan list after
the driver is selected. ...................................................................................................................... 171
You are using a generic printer driver when using a USB connection ............................................ 172
10 Service and support ................................................................................................................................. 173
Customer support .............................................................................................................................................. 173
HP limited warranty statement ......................................................................................................................... 173
UK, Ireland, and Malta ..................................................................................................................... 175
Austria, Belgium, Germany, and Luxemburg .................................................................................. 175
Belgium, France, and Luxemburg ................................................................................................... 176
Italy .................................................................................................................................................. 177
Spain ................................................................................................................................................ 177
Denmark .......................................................................................................................................... 178
Norway ............................................................................................................................................ 178
Sweden ............................................................................................................................................ 178
Portugal ........................................................................................................................................... 178
Greece and Cyprus ........................................................................................................................... 179
Hungary ........................................................................................................................................... 179
Czech Republic ................................................................................................................................ 179
ENWW xiii