HP Chromebook - 14-db0000au User guide

Category
Notebooks
Type
User guide
Maintenance and Service Guide
HP Chromebook
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Thunderbolt is a trademark of Intel Corporation
in the U.S. and other countries. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2018
Document Part Number: L47039-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Bottom ................................................................................................................................................................... 7
Speakers ................................................................................................................................................................. 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement procedures preliminary requirements .................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 19
Workstation guidelines ..................................................................................................................... 19
Equipment guidelines ....................................................................................................................... 19
Electrostatic discharge damage .......................................................................................................................... 20
Packaging and transporting guidelines .............................................................................................................. 21
5 Removal and replacement procedures ........................................................................................................... 22
Component replacement procedures .................................................................................................................. 22
Bottom cover ..................................................................................................................................... 22
Battery ............................................................................................................................................... 24
Memory module ................................................................................................................................ 24
TouchPad cable .................................................................................................................................. 27
TouchPad ........................................................................................................................................... 28
v
System board .................................................................................................................................... 30
Heat sink/fan ..................................................................................................................................... 33
Speakers ............................................................................................................................................ 35
6 Specications .............................................................................................................................................. 37
Computer specications ...................................................................................................................................... 37
xx cm (xx-inches) display specications ............................................................................................................. 38
Hard drive specications ..................................................................................................................................... 38
7 Power cord set requirements ........................................................................................................................ 40
Requirements for all countries ............................................................................................................................ 40
Requirements for specic countries and regions ................................................................................................ 41
8 Recycling .................................................................................................................................................... 43
Index ............................................................................................................................................................. 44
vi
1 Product description
Category Description
Product Name HP Chromebook
Models: 14-db0xxx, 14z-db000
Processors APU AMD processor A4-9120 2C 2.2/2.5G BGA 1 MB L2 R3 2133 MHz 15 W FT4 Notebook
APU AMD® processor A6-9220 2C 2.9/2.5G BGA 1–MB L2 R4 2133 MHz 15 W FT4 Notebook
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Internal graphics:
AMD Radeon R5
Panel 14-inch, FHD Anti-Glare (1920Hamm1080) WLED UWVA 45 220 nits, eDP, FlushGlass
14-inch FHD Anti-Glare (1920 × 1080) WLED UWVA 45 eDP slim 220 nits, eDP, non-
touch only
14-inch FHD (1920 × 1080) BrightView WLED UWVA 45 220 eDP slim Touch on Panel
14-inch FHD (1920 × 1080) BrightView WLED UWVA 45 220 eDP slim Touch on Panel
14-inch HD (1366 × 768) Anti-Glare WLED SVA 220 eDP slim (Nantucket) 220nits,
eDP, non-touch only
14-inch HD (1366 × 768) BrightView WLED SVA 45 220 nits, eDP slim Touch on Panel
Memory On-board system memory, non-customer-accessible/non-upgradable
4 GB 2666 DDR4 1.2v IC 8 Gb x 16 x 4 pcs
eMMC 4 GB MMCv5.0 4 GB TS 32GeMMC
4 GB 64GeMMC, 4 GB TS 64GeMMC
Audio and video Audio
Bang & Olufsen
Bang & Olufsen Audio Control
Support for quad speakers
Camera:Support
HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD
Hybrid BSI sensor, f2.0, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per
second
Microphones:
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-
suppression software Support for Watchdog function Support for voice recognition
Wireless Qualcomm Atheros QCA6174A-5 ac 2 × 2 + Bluetooth® 4.2 M.2 2230 PCI-e WW with 2
Antennas
Ports Audio-out (headphone)/audio-in (microphone) combo jack
1
Category Description
USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge
USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge
USB Type-C port 3.1 Gen 2 (2 ports) with Thunderbolt™ Gen 3 technology supporting
the following functions:
Power delivery
Data transfer
DisplayPort 1.2
Keyboard/
pointing devices
Full-size, backlit, island-style keyboard in snow white island, ink blue island, and
chalkboard grey island nishes TouchPad requirements:
ClickPad with image sensor
MultiTouch gestures enabled
Support TrackPad gestures
Taps enabled as default
Power
requirements
Support for a 2-cell, 47-Whr, Li-ion battery
Support for 45-W AC adapter (non-PFC, RC, USB-C, 3-pin)
Support for C5 Conventional 1.0m power cord sticker
Security Nano security lock
Operating system Chrome64 2C18
Serviceability End user replaceable parts:
AC adapter
2 Chapter 1 Product description
2 External component identication
Right side
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) MicroSD memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the
memory card reader.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data
transfer.
(4) AC adapter and battery light White: The AC adapter is connected and the battery is
fully charged.
Amber: The AC adapter is connected and the battery is
charging.
Blinking amber: The batter has an error.
Right side 3
Component Description
O: The battery is not charging.
(5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as
a cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
4 Chapter 2 External component identication
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is o, charges
most products such as a cell phone, camera, activity tracker,
or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data
transfer.
Left side 5
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.
6 Chapter 2 External component identication
Bottom
Components Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Bottom 7
Speakers
Component Description
(1) Speaker Produces sound.
(2) Power button When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Right-click the Power meter icon and then select
Power Options.
8 Chapter 2 External component identication
Keyboard area
TouchPad
Component Description
TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
Keyboard area 9
Special keys
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Action keys Execute frequently used system functions.
10 Chapter 2 External component identication
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 10.
To use an action key, press and hold the key.
For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/
answer/183101. Select your language at the bottom of the page.
Icon Key Description
Back Displays the previous page in your browser history.
Forward Displays the next page in your browser history.
Reload Reloads your current page.
Full screen Opens your page in full-screen mode.
Display apps Displays open apps.
NOTE: Pressing this button in conjunction with ctrl takes a screenshot.
Brightness down Decreases the screen brightness incrementally as long as you hold down
the key.
Brightness up Increases the screen brightness incrementally as long as you hold down
the key.
Mute Mutes speaker sound.
Volume down Decreases speaker volume incrementally as long as you hold down the
key.
Volume up Increases speaker volume incrementally as long as you hold down the key.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
Labels 11
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 13
Item Component Spare part number
(1) Display
14 AG FHD UWVA fSNW FG L46548-001
14 AG FHD UWVA L46549-001
14 BV FHD UWVA TOP L46550-001
14 AG HD SVA fSNW FG L46551-001
14 Chapter 3 Illustrated parts catalog
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HP Chromebook - 14-db0000au User guide

Category
Notebooks
Type
User guide

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