HP Pavilion 17-ar000 Laptop PC User guide

HP Pavilion 17 Laptop PC (model numbers

17-ar001 through 17-ar099)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

AMD and AMD Radeon are trademarks of

Advanced Micro Devices, Inc. Microsoft and

Windows are either registered trademarks or

trademarks of Microsoft Corporation in

the United States and/or other countries. SD

Logo is a trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

First Edition: June 2017

Document Part Number: 927501-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Keyboard area ........................................................................................................................................................ 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Special keys ....................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

3 Illustrated parts catalog .............................................................................................................................. 13

Locating the model number, serial number, product number, and warranty information ............................... 13

Computer components ........................................................................................................................................ 14

Display assembly components ............................................................................................................................ 17

Miscellaneous parts ............................................................................................................................................. 18

4 Removal and replacement preliminary requirements ..................................................................................... 19

Tools required ...................................................................................................................................................... 19

Service considerations ......................................................................................................................................... 19

Plastic parts ....................................................................................................................................... 19

Cables and connectors ...................................................................................................................... 20

Drive handling ................................................................................................................................... 20

Grounding guidelines ........................................................................................................................................... 21

Electrostatic discharge damage ........................................................................................................ 21

Packaging and transporting guidelines .......................................................................... 22

Workstation guidelines ................................................................................ 22

5 Removal and replacement procedures ........................................................................................................... 24

Component replacement procedures .................................................................................................................. 24

Optical drive ....................................................................................................................................... 24

Bottom cover ..................................................................................................................................... 25

v

Battery ............................................................................................................................................... 27

Hard drive .......................................................................................................................................... 28

WLAN module .................................................................................................................................... 29

Memory module ................................................................................................................................ 30

Connector board ................................................................................................................................ 32

TouchPad cable .................................................................................................................................. 33

TouchPad ........................................................................................................................................... 34

Fan ..................................................................................................................................................... 36

System board .................................................................................................................................... 37

Heat sink ............................................................................................................................................ 40

Connector board cable ...................................................................................................................... 42

Optical drive cable ............................................................................................................................. 43

Speakers ............................................................................................................................................ 44

Display assembly ............................................................................................................................... 46

Power connector cable ...................................................................................................................... 54

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 56

Using Computer Setup ......................................................................................................................................... 56

Starting Computer Setup .................................................................................................................. 56

Navigating and selecting in Computer Setup ................................................................................... 56

Restoring factory settings in Computer Setup ................................................................................. 57

Updating the BIOS ............................................................................................................................. 58

Determining the BIOS version ......................................................................................... 58

Downloading a BIOS update ........................................................................................... 58

Changing the boot order using the f9 prompt .................................................................................. 59

TPM BIOS settings (select products only) ........................................................................................................... 60

Using HP Sure Start (select products only) ......................................................................................................... 60

7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 61

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62

8 Specications .............................................................................................................................................. 63

9 Backing up and recovering ............................................................................................................................ 64

Creating recovery media and backups ................................................................................................................ 64

Creating HP Recovery media (select products only) ......................................................................... 65

Using Windows tools ........................................................................................................................................... 66

Restore and recovery ........................................................................................................................................... 66

Recovering using HP Recovery Manager ........................................................................................... 67

What you need to know before you get started ............................................................. 67

vi

Using the HP Recovery partition (select products only) ................................................. 68

Using HP Recovery media to recover .............................................................................. 68

Changing the computer boot order ................................................................................ 69

Removing the HP Recovery partition (select products only) ......................................... 69

10 Power cord set requirements ...................................................................................................................... 70

Requirements for all countries ............................................................................................................................ 70

Requirements for specic countries and regions ................................................................................................ 70

11 Recycling .................................................................................................................................................. 72

Index ............................................................................................................................................................. 73

vii

viii

1 Product description

Category Description

Product Name HP Pavilion 17 Laptop PC (model numbers 17-ar001 through 17-ar099)

Processors AMD® A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W)

AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W)

Chipset AMD integrated SoC (SoC) fusion controller hub (FCH)

Graphics Internal graphics:

AMD Radeon™ R7 Graphics subsystem with UMA video memory (only on computer models equipped with an AMD

A12-9720P processor)

AMD Radeon R5 Graphics subsystem with UMA video memory (only on computer models equipped with an AMD

A10-9620P processor)

Panel 17.3-in, full high-denition (FHD), white light-emitting (WLED), AntiGlare (1920×1080), at-at (4.0-mm), UWVA,

eDP, 300 nits, 16:9 ultra wide aspect ratio, display assembly

17.3-in, high-denition+ (HD+), WLED, BrightView (1600×900), at-at (4.0-mm), SVA, eDP, 220 nits, 16:9 ultra

wide aspect ratio, display assembly

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

DDR4-1866 dual channel support

Supports up to 16-GB of system memory

Supports the following congurations:

●

16384-MB (8192-MB × 2)

●

12288-MB (8192-MB + 4096-MB)

●

8192-MB (8192-MB × 1 or 4096-MB × 2)

●

6144-MB (4096-MB + 2048-MB)

●

4096-MB (4096-MB × 1)

Storage Support for hard drive

Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses

(all hard drives use the same bracket)

Support for Accelerometer hard drive protection

Support for 2-TB, 5400-rpm, 7.2-/9.5-mm and 1-TB, 5400-rpm, 7.2-/9.5-mm hard drives

Optical drive Support for 9.0-mm tray load, SATA, xed (not modular) optical drive

DVD±RW Double Layer SuperMulti Drive

Support for zero power optical drive

Support for M-disc

Audio and video Audio:

B&O Play

Support for B&O Play Audio Control

1

Category Description

Audio and video

(continued)

Support for dual speakers

Support for HP Audio Boost

Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-

suppression software

Video: HP Wide Vision HD infrared camera with indicator light, USB 2.0, HD BSI sensor, f2.0, wide dynamic range

(WDR), 88° WFOV, 720p by 30 frames per second

Ethernet 10/100/1000 network interface card (NIC)

Wireless WLAN:

Integrated wireless local area network (WLAN) options by way of wireless module

Dual M.2/PCIe WLAN antennas built into display assembly

Integrated wireless personal area network (PAN) supported by Bluetooth

®

4.2 combo card

Support for the Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

WLAN module format

Compatible with Miracast-certied devices

External media

cards

Micro-Secure Digital (SD®) media reader slot

Ports

●

AC Smart Pin adapter plug

●

Audio-out (headphone)/audio-in (microphone) combo jack

●

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

●

RJ45 (network)

●

USB 3.x ports (2)

●

USB Type-C port

Keyboard/

pointing devices

Full-sized, backlit, island-style keyboard with numeric keypad

ClickPad requirements:

●

ClickPad with image sensor

●

MultiTouch gestures enabled

●

Support for Modern TrackPad gestures

●

Taps enabled as default

Power

requirements

Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery

Support for a 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)

Support for a 1.00-m power cord with a C5 connector in North America

Security Support for security cable lock

Support for Trusted Platform Module (TPM) 2.0

Operating

system

Preinstalled: Windows 10 and Windows 10 Professional

For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML

FreeDOS 2.0

Serviceability End user replaceable part: AC adapter and optical drive

2 Chapter 1 Product description

2 Getting to know your computer

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

Locating hardware 3

Right side

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and other

unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Drive light (select products only)

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory

card reader.

(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(5) Optical drive Depending on your computer model, reads an optical disc or reads

and writes to an optical disc.

NOTE: For disc compatibility information, type help in

the taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

(6) Optical drive eject button Releases the optical drive disc tray.

(7) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

fully charged.

●

Blinking white: The AC adapter is disconnected and

the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery

is charging.

4 Chapter 2 Getting to know your computer

Component Description

(7) AC adapter and battery light (continued)

●

O: The battery is not charging.

(8) Power connector Connects an AC adapter.

Right side 5

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

(2) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed HDMI device.

(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may

be required.

(6) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support optional

standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲

Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

6 Chapter 2 Getting to know your computer

Display

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

Internal microphones (2) Record sound.

Infrared camera lights (2; select products only) On: The infrared camera is in use.

Camera light On: The camera is in use.

Camera Allows you to video chat, record video, and record still images.

Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a

password logon.

WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country

or region.

To access this guide:

▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 7

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

8 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and other

unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(3) Mute light

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 9

Button and speakers

Component Description

(1) Power button

●

When the computer is o, press the button to turn on

the computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button down

for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Right-click the Start button, and then select Power Options.

(2) Speakers Produce sound.

10 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is

turned back on.

Keyboard area 11

Bottom

Component Description

Vents Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal

fan to cycle on and o during routine operation.

12 Chapter 2 Getting to know your computer

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HP Pavilion 17-ar000 Laptop PC User guide

HP Pavilion 17-ar000 Laptop PC User guide

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