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6739i Reference Guide
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Muting a Call
1. You can use the Mute key to mute the handset, headset, or speakerphone. When you use the
mute key on your phone, you cannot be heard on an active call or on a conference. For muted
calls, the handsfree LED flashes and the Mute key LED is ON.
2. To switch mute on or off, press the Mute key again.
Answering an incoming Call
Press the line/call appearance button for the incoming call.
Press the Answer button.
Press the Speaker/Headset button for handsfree speakerphone or headset operation.
Lift the handset for handset operation.
If the phone is already connected to a call, pressing the line/call appearance button for the new
incoming call automatically places the connected call on hold and answers the new call. To reconnect to
a party, press the line/call appearance button for that call. If you do not answer the call, the caller goes
to voicemail if voicemail has been configured for your extension.
You can press the Silence button to silence the ringing on the incoming call.
Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call using any of the methods
in the following procedure.
Do nothing and let the incoming call go directly to voicemail.
Pressing the Reject button.
Press the Goodbye Key without picking up the handset.
If all of the available lines on your phone are busy, any additional incoming calls go directly to voicemail.
Your phone screen displays a voicemail icon along with the number of waiting messages, if you have
unheard messages.
Placing a Call on Hold
You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your
phone can retrieve the call.
1. Connect to an active call (if not already connected).
2. Press the Hold key on the phone or the button on the screen.
The line/call appearance LED begins to flash slowly and the Message Waiting Indicator (MWI) flashes
quickly. The screen displays the information about the caller on hold. An incremental timer clocks the
amount of time that the caller has been on hold.
To let your caller know that they are still on hold, music plays softly. The line/call appearance LED for the
call on hold remains flashing to indicate that you are still connected.