Mitel 6755 User guide

Aastra Models 6700i and 9000i

Series IP SIP Phones

Administrator Guide

Release 3.2.2

41-001343-01 REV03 – 03.2012

41-001343-01 Rev 03, Release 3.2.2 ii

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide,

non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in

object form solely with the Equipment for which the Software was intended. This Product may

integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of

this agreement. These programs are confidential and proprietary, and are protected as such by

copyright law as unpublished works and by international treaties to the fullest extent under the

applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary

programs are works conforming to the requirements of Section 401 of title 17 of the United States

Code. Customer shall not disclose to any third party such confidential and proprietary programs

and information and shall not export licensed Software to any country except in accordance with

United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in

object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or

reduce to electronic medium or machine readable form or language, derive source code without

the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the

Software to third parties. All Software furnished hereunder (whether or not part of firmware),

including all copies thereof, are and shall remain the property of Seller and its Suppliers and are

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the

terms and conditions contained herein. Removal or modification of trademarks, copyright notices,

logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any

other material breach of this Agreement, shall automatically terminate this license. If this

Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or

return to Seller all licensed software and other confidential or proprietary information of Seller. In

no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including

without limitation, damages for loss of business profits, business interruption, loss of business

information, other pecuniary loss, or consequential damages) arising out of the use of or inability

to use the software, even if Seller has been advised of the possibility of such damages.

41-001343-01 Rev 03, Release 3.2.2 iii

Contents

Software License Agreement

Preface

Introduction ........................................................................................................................................ xiii

.

Audience ............................................................................................................................................ xiii.

Documentation ................................................................................................................................... xiv.

Chapters and appendixes in this guide ............................................................................................... xv.

Chapter 1

Overview

.

IP Phone Models ......................................................................................................................................1-2.

Description ........................................................................................................................................ 1-2.

Model 6730i IP Phone ....................................................................................................................... 1-5.

Model 6731i IP Phone ....................................................................................................................... 1-8.

Model 6735i IP Phone ......................................................................................................................1-11.

Model 6737i IP Phone ..................................................................................................................... 1-14.

Model 6739i IP Phone ..................................................................................................................... 1-17.

Model 6753i IP Phone ..................................................................................................................... 1-20.

Model 6755i IP Phone ..................................................................................................................... 1-23.

Model 6757i and 6757i CT IP Phones ............................................................................................ 1-26.

Model 9143i IP Phone ..................................................................................................................... 1-31.

Model 9480i and 9480i CT IP Phones ............................................................................................ 1-34.

Firmware Installation Information ...........................................................................................................1-39.

Description ...................................................................................................................................... 1-39.

Installation Considerations .............................................................................................................. 1-39.

Installation Requirements ................................................................................................................ 1-40.

Configuration Server Requirement .................................................................................................. 1-41.

Firmware and Configuration Files ...........................................................................................................1-42.

Description ...................................................................................................................................... 1-42.

Configuration File Precedence ........................................................................................................ 1-43.

Installing the Firmware/Configuration Files ..................................................................................... 1-43.

Multiple Configuration Server Support ............................................................................................ 1-45.

Chapter 2

Configuration Interface Methods

.

Configuration Methods .............................................................................................................................2-2.

Description ........................................................................................................................................ 2-2.

IP Phone UI ....................................................................................................................................... 2-2.

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Aastra Web UI ................................................................................................................................... 2-6.

Configuration Files (Administrator Only) ......................................................................................... 2-16.

Chapter 3

Administrator Options

.

Administrator Level Options .....................................................................................................................3-3.

Description ........................................................................................................................................ 3-3.

IP Phone UI Options ......................................................................................................................... 3-3.

Aastra Web UI Options ..................................................................................................................... 3-7.

Configuration File Options ................................................................................................................. 3-9.

Phone Status ................................................................................................................................... 3-10.

Restarting Your Phone .................................................................................................................... 3-14.

Set Phone to Factory Defaults/Erase Local Configuration .............................................................. 3-16.

Basic Settings ................................................................................................................................. 3-20.

Account Configuration ..................................................................................................................... 3-34.

Network Settings ............................................................................................................................. 3-35.

Line Settings ................................................................................................................................... 3-60.

Softkeys, Programmable Keys, Expansion Module Keys ............................................................... 3-61.

Action URI ....................................................................................................................................... 3-62.

Configuration Server Settings ......................................................................................................... 3-64.

Firmware Update Features ............................................................................................................. 3-69.

TLS Support .................................................................................................................................... 3-70.

802.1x Support ................................................................................................................................ 3-73.

Troubleshooting .............................................................................................................................. 3-75.

Chapter 4

Configuring Network and

Session Initiation Protocol (SIP) Features

.

Overview ...................................................................................................................................................4-2.

Network Settings ......................................................................................................................................4-3.

Basic Network Settings ..................................................................................................................... 4-3.

Advanced Network Settings ............................................................................................................ 4-30.

Global SIP Settings ................................................................................................................................4-65.

Description ...................................................................................................................................... 4-65.

Basic SIP Settings ........................................................................................................................... 4-66.

Advanced SIP Settings (optional) ................................................................................................... 4-83.

Real-time Transport Protocol (RTP) Settings .................................................................................. 4-90.

RTCP Summary Reports .............................................................................................................. 4-100.

Autodial Settings ........................................................................................................................... 4-101.

Configuration Server Protocol ..............................................................................................................4-104.

Configuring the Configuration Server Protocol .............................................................................. 4-104.

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Chapter 5

Configuring Operational Features

.

Operational Features ................................................................................................................................5-5.

Description ........................................................................................................................................ 5-5.

User Passwords ................................................................................................................................ 5-5.

Administrator Passwords .................................................................................................................. 5-8.

Locking/Unlocking the Phone ............................................................................................................ 5-9.

Defining an Emergency Dial Plan ................................................................................................... 5-15.

User Dial Plan Setting ..................................................................................................................... 5-18.

Time and Date ................................................................................................................................. 5-20.

Backlight Mode (6735i, 6737i, 6755i, 6757i, and 6757i CT only) .................................................... 5-32.

Display (6739i only) ......................................................................................................................... 5-34.

Background Image on Idle Screen (6739i only) .............................................................................. 5-38.

Picture ID Feature ........................................................................................................................... 5-39.

Audio DHSG Headset (6735i, 6737i, 6739i, 6753i, 6755i, 6757i, 6757i CT) .................................. 5-40.

Audio Hi-Q on G.722 Calls .............................................................................................................. 5-41.

Live Dial Pad* .................................................................................................................................. 5-42.

Language ........................................................................................................................................ 5-43.

Minimum Ringer Volume ................................................................................................................. 5-58.

Locking IP Phone Keys ................................................................................................................... 5-59.

Locking/Unlocking the SAVE and DELETE keys (6753i) ................................................................ 5-60.

Local Dial Plan ................................................................................................................................ 5-62.

Suppressing DTMF Playback .......................................................................................................... 5-66.

Display DTMF Digits ....................................................................................................................... 5-68.

Filter Out Incoming DTMF Events ................................................................................................... 5-70.

Call Waiting ..................................................................................................................................... 5-71.

Stuttered Dial Tone .......................................................................................................................... 5-76.

XML Beep Support .......................................................................................................................... 5-77.

Status Scroll Delay .......................................................................................................................... 5-78.

Incoming Call Interrupts Dialing ...................................................................................................... 5-79.

Switch Focus to Ringing Line .......................................................................................................... 5-82.

Call Hold Reminder During Active Calls .......................................................................................... 5-84.

Call Hold Reminder (on single hold) ............................................................................................... 5-86.

Call Hold Reminder Timer & Frequency ......................................................................................... 5-88.

Preferred Line and Preferred Line Timeout ..................................................................................... 5-89.

Goodbye Key Cancels Incoming Call ..............................................................................................5-92.

Message Waiting Indicator Line ...................................................................................................... 5-95.

Customizable Message Waiting Indicator (MWI) Request URI ....................................................... 5-96.

DND Key Mode ............................................................................................................................... 5-97.

Call Forward Mode .......................................................................................................................... 5-99.

Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) and

Emergency Location Identification Number (ELIN) ....................................................................... 5-102

.

Incoming/Outgoing Intercom with Auto-Answer and Barge In ...................................................... 5-106.

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Group Paging RTP Settings ...........................................................................................................5-110.

speeddialKey Mapping ...................................................................................................................5-114.

Send DTMF for Remapping Conference or Redial Key .................................................................5-116.

Ring Tones and Tone Sets .............................................................................................................5-117.

Priority Alerting .............................................................................................................................. 5-121.

Directed Call Pickup (BLF or XML Call Interception) .................................................................... 5-128.

Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys ......................................... 5-136.

Customizing the Key Type List in the Aastra Web UI .................................................................... 5-154.

speeddial Prefixes ......................................................................................................................... 5-156.

Enabling/Disabling Ability to Add or Edit a speeddial Key ............................................................ 5-157.

Busy Lamp Field (BLF) ................................................................................................................. 5-158.

BLF Subscription Period ............................................................................................................... 5-163.

BLF/Xfer and speeddial/Xfer Keys ................................................................................................ 5-165.

speeddial/Conference Key ............................................................................................................ 5-170.

Automatic Call Distribution (ACD) (for Sylantro Servers) .............................................................. 5-173.

ACD Subscription Period .............................................................................................................. 5-181.

BLA Subscription Period ............................................................................................................... 5-183.

Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ..................................................... 5-185.

Do Not Disturb (DND) ................................................................................................................... 5-190.

Bridged Line Appearance (BLA) ................................................................................................... 5-203.

BLA Support for Third Party Registration ...................................................................................... 5-208.

P-Preferred Identity Header for BLA Accounts ............................................................................. 5-209.

BLA Support for Message Waiting Indicator (MWI) ...................................................................... 5-209.

Shared Call Appearance (SCA) Call Bridging ................................................................................5-211.

Park/Pick Up Configuration ........................................................................................................... 5-215.

Last Call Return (lcr) (Sylantro Servers) ....................................................................................... 5-224.

Call Forwarding ............................................................................................................................. 5-228.

SIP Phone Diversion Display ........................................................................................................ 5-267.

Displaying Call Destination for Incoming Calls .............................................................................. 5-269.

Callers List .................................................................................................................................... 5-272.

Customizable Callers List and Services Keys ............................................................................... 5-277.

Missed Calls Indicator ................................................................................................................... 5-278.

Directory List ................................................................................................................................. 5-280.

Voicemail ...................................................................................................................................... 5-293.

XML Customized Services ............................................................................................................ 5-295.

XML Override for a Locked Phone ................................................................................................5-333.

Audio Transmit and Receive Gain Adjustments ............................................................................ 5-334.

Configurable Indication of Terminated Calls .................................................................................. 5-336.

Centralized Conferencing (for Sylantro and Broadsoft Servers) ................................................... 5-339.

Custom Ad-Hoc Conference ......................................................................................................... 5-342.

“SIP Join” Feature for 3-Way Conference ..................................................................................... 5-342.

Conference Ends and Transfers Remaining Parties ..................................................................... 5-343.

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Transferring Two Existing Calls ..................................................................................................... 5-344.

Authentication Support for HTTP/HTTPS Download Methods,

used with Broadsoft Client Management System (CMS) .............................................................. 5-345

.

Customizing the Display Columns on the M675i Expansion Module ............................................ 5-348.

Chapter 6

Configuring Advanced

Operational Features

.

Advanced Operational Features ...............................................................................................................6-3.

Description ........................................................................................................................................ 6-3.

TR-069 Support ................................................................................................................................. 6-5.

MAC Address/Line Number in REGISTER Messages ...................................................................... 6-5.

SIP Message Sequence for Blind Transfer ....................................................................................... 6-7.

SIP Message Sequence for Semi-Attended Transfer ....................................................................... 6-7.

Update Caller ID During a Call .......................................................................................................... 6-8.

Boot Sequence Recovery Mode ....................................................................................................... 6-9.

Auto-discovery Using mDNS ........................................................................................................... 6-10.

Single Call Restriction (6757i CT and 9480i CT only) ......................................................................6-11.

Missed Call Summary Subscription ................................................................................................ 6-13.

As-Feature-Event Subscription ....................................................................................................... 6-16.

Blacklist Duration ............................................................................................................................ 6-22.

Whitelist Proxy ................................................................................................................................ 6-24.

Transport Layer Security (TLS) ....................................................................................................... 6-26.

802.1x Support ................................................................................................................................ 6-30.

Symmetric UDP Signaling ............................................................................................................... 6-38.

Removing UserAgent and Server SIP Headers .............................................................................. 6-39.

GRUU and sip.instance Support ..................................................................................................... 6-40.

Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) .................................... 6-41.

Configurable DNS Queries .............................................................................................................. 6-43.

Ignore Out of Sequence Errors ....................................................................................................... 6-46.

“Early-Only” Parameter in Replaces Header RFC3891 .................................................................. 6-47.

Switching Between Early Media and Local Ringing ........................................................................ 6-47.

Enable Microphone During Early Media .......................................................................................... 6-47.

“Call-Info” Header to 200ok Responses for Shared Call Appearance (SCA) Lines ........................ 6-47.

Reason Header Field in SIP Message ............................................................................................ 6-48.

Configurable “Allow” and “Allow-Event” Optional Headers ............................................................. 6-48.

Configurable SIP P-Asserted Identity (PAI) .....................................................................................6-49.

Configurable Route Header in SIP Packet ...................................................................................... 6-49.

Configurable Compact SIP Header ................................................................................................. 6-50.

Reject INV or BYE when Unsupported Value in REQUIRE Header ............................................... 6-51.

XML URI for Key Press Simulation ................................................................................................. 6-52.

Domain Name Server (DNS) Pre-caching Support ......................................................................... 6-55.

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Chapter 7

Encrypted Files on the IP Phone

.

Encrypted Files on the IP Phone ..............................................................................................................7-2.

Configuration File Encryption Method ............................................................................................... 7-2.

Procedure to Encrypt Configuration Files ......................................................................................... 7-3.

Vendor Configuration File Encryption ................................................................................................ 7-5.

Chapter 8

Upgrading the Firmware

.

Upgrading the Firmware ...........................................................................................................................8-2.

Using the “Firmware Update” Page in the Aastra Web UI ................................................................ 8-2.

Using the Restart Feature ................................................................................................................. 8-5.

Using the Auto-Resync Feature ........................................................................................................ 8-7.

Chapter 9

Troubleshooting

.

Troubleshooting ........................................................................................................................................9-2.

Log Settings ...................................................................................................................................... 9-2.

Module/Debug Level Settings ........................................................................................................... 9-3.

Support Information ........................................................................................................................... 9-5.

WatchDog Task Feature .................................................................................................................... 9-9.

Error Messages Display ...................................................................................................................9-11.

Configuration and Crash File Retreival ........................................................................................... 9-15.

Troubleshooting Solutions ......................................................................................................................9-19.

Description ...................................................................................................................................... 9-19.

Why does my phone display “Application missing”? ....................................................................... 9-19.

Why does my phone display the “No Service” message? ............................................................... 9-20.

Why does my phone display "Bad Encrypted Config"? ................................................................... 9-20.

Why is my phone not receiving the TFTP IP address from the DHCP Server? .............................. 9-21.

How do I restart the IP phone? ....................................................................................................... 9-22.

How do I set the IP phone to factory default? ................................................................................. 9-23.

How do I erase the phone’s local configuration? ............................................................................ 9-24.

How to reset a user’s password? .................................................................................................... 9-25.

How do I lock and unlock the phone? ............................................................................................. 9-27.

Appendix A

Configuration Parameters

.

Setting Parameters in Configuration Files ............................................................................................... A-6.

Operational, Basic, and Advanced Parameters ....................................................................................... A-7.

Simplified IP Phone UI Options Menu ............................................................................................... A-7.

Network Settings ............................................................................................................................... A-8.

DHCP Option Settings .................................................................................................................... A-13.

Password Settings .......................................................................................................................... A-15.

Emergency Dial Plan Settings ......................................................................................................... A-16.

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User Dial Plan Setting ..................................................................................................................... A-17.

Aastra Web UI Settings ................................................................................................................... A-18.

Configuration Server Settings ......................................................................................................... A-19.

Multiple Configuration Server Settings ............................................................................................ A-30.

Network Address Translation (NAT) Settings .................................................................................. A-31.

Rport Setting ................................................................................................................................... A-32.

Local SIP UDP/TCP Port Setting .................................................................................................... A-33.

Local SIP TLS Port .......................................................................................................................... A-33.

SIP STUN Parameters .................................................................................................................... A-34.

SIP TURN Parameters .................................................................................................................... A-35.

SIP Keep Alive Support .................................................................................................................. A-36.

HTTPS Client and Server Settings .................................................................................................. A-37.

HTTPS Server Certificate Validation Settings ................................................................................. A-38.

Virtual Local Area Network (VLAN) Settings ................................................................................... A-41.

RTCP Summary Reports ................................................................................................................ A-44.

Type of Service (ToS)/DSCP Settings ............................................................................................. A-47.

Time and Date Settings ................................................................................................................... A-48.

Time Server Settings ....................................................................................................................... A-55.

Custom Time Zone and DST Settings ............................................................................................ A-57.

Backlight Mode Settings (6735i, 6737i, 6755i, 6757i, 6757i CT) .................................................... A-65.

Brightness Level Settings (6739i) ................................................................................................... A-66.

Background Image on Idle Screen (6739i) ...................................................................................... A-67.

Picture ID Feature (6739i) ............................................................................................................... A-67.

DHSG Settings (6735i, 6737i, 6753i, 6755i, 6757i, 6757i CT) ........................................................ A-68.

Live Dialpad Settings ...................................................................................................................... A-68.

SIP Local Dial Plan Settings ........................................................................................................... A-69.

SIP Outbound Support .................................................................................................................... A-71.

Contact Header Matching ............................................................................................................... A-72.

SIP Basic, Global Settings .............................................................................................................. A-73.

Backup Outbound Proxy (Global Settings) ..................................................................................... A-82.

SIP Basic, Per-Line Settings ........................................................................................................... A-83.

Backup Outbound Proxy (Per-line Settings) ................................................................................... A-93.

BLA Support for MWI ...................................................................................................................... A-94.

Shared Call Appearance (SCA) Call Bridging ................................................................................. A-95.

Centralized Conferencing Settings .................................................................................................. A-96.

Custom Ad-Hoc Conference ........................................................................................................... A-97.

SIP Join Feature for 3-Way Conference ......................................................................................... A-98.

HTTP/HTTPS Authentication Support for Broadsoft CMS .............................................................. A-99.

Advanced SIP Settings ................................................................................................................. A-100.

Missed Call Summary Subscription Settings ................................................................................ A-107.

As-Feature-Event Subscription Settings ....................................................................................... A-109.

Transport Layer Security (TLS) Settings ....................................................................................... A-110.

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802.1x Support Settings ................................................................................................................ A-117.

RTP, Codec, DTMF Global Settings .............................................................................................. A-124.

Autodial Settings ........................................................................................................................... A-129.

Voicemail Settings ......................................................................................................................... A-131.

Directory Settings .......................................................................................................................... A-132.

Callers List Settings ...................................................................................................................... A-134.

Customize Callers List and Services Key ..................................................................................... A-135.

Call Forward Settings .................................................................................................................... A-136.

Call Forward Key Mode Settings ................................................................................................... A-137.

LLDP-MED and ELIN Settings ...................................................................................................... A-138.

Missed Calls Indicator Settings ..................................................................................................... A-140.

XML Settings ................................................................................................................................. A-141.

Action URI Settings ....................................................................................................................... A-144.

XML SIP Notify Settings ................................................................................................................ A-148.

Polling Action URI Settings ........................................................................................................... A-149.

Ring Tone and Tone Set Global Settings ...................................................................................... A-150.

Ring Tone Per-Line Settings ......................................................................................................... A-151.

Incoming Call Interrupts Dialing Setting ........................................................................................ A-152.

Status Code on Ignoring Incoming Calls ....................................................................................... A-153.

Switch Focus to Ringing Line ........................................................................................................ A-154.

Call Hold Reminder During Active Calls ........................................................................................ A-154.

Call Hold Reminder ....................................................................................................................... A-155.

Call Hold Reminder Timer ............................................................................................................. A-155.

Call Hold Reminder Frequency ..................................................................................................... A-156.

Preferred Line and Preferred Line Timeout ................................................................................... A-157.

Goodbye Key Cancels Incoming Call ............................................................................................ A-158.

Stuttered Dial Tone Setting ........................................................................................................... A-159.

Message Waiting Indicator Settings .............................................................................................. A-159.

Message Waiting Indicator Request URI Setting .......................................................................... A-160.

DND Key Mode Settings ............................................................................................................... A-161.

Priority Alert Settings ..................................................................................................................... A-162.

Bellcore Cadence Settings ............................................................................................................ A-168.

SIP Diversion Display .................................................................................................................... A-169.

Language Settings ........................................................................................................................ A-171.

Language Pack Settings ............................................................................................................... A-173.

Suppress DTMF Playback Setting ................................................................................................ A-181.

Display DTMF Digits Setting ......................................................................................................... A-182.

Filter Out Incoming DTMF Events ................................................................................................. A-182.

Intercom, Auto-Answer, and Barge In Settings ............................................................................. A-183.

Enable Microphone During Early Media ........................................................................................ A-186.

Group Paging RTP Settings .......................................................................................................... A-187.

Audio Transmit and Receive Gain Adjustment Settings ............................................................... A-188.

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Disable User Login to Aastra Web UI ........................................................................................... A-191.

Minimum Ringer Volume ............................................................................................................... A-191.

Terminated Calls Indicator ............................................................................................................. A-191.

Directed Call Pickup (BLF or XML Call Interception) Settings ...................................................... A-192.

ACD Auto-Available Timer Settings .............................................................................................A-194.

Mapping Key Settings ................................................................................................................... A-195.

Send DTMF for Remapping Conference or Redial Key ................................................................ A-197.

Park and Pickup Settings .............................................................................................................. A-198.

Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters ................................... A-200.

Softkey Settings for 8 and 11-Line LCD phones ........................................................................... A-202.

Programmable Key Settings for 9143i, 6730i, 6731i, 6735i, 6753i, and 6755i ............................. A-209.

Top Softkey Settings for 6757i and 6757i CT ................................................................................ A-214.

Shifting of Softkey Positions for Busy States ................................................................................ A-218.

Increase of Displayed Characters for Softkey Line Labels (6755i, 6757i, & 6757i CT) ................ A-219.

Handset Feature Key Settings (9480i CT and 6757i CT) .............................................................. A-220.

Expansion Module Key Settings for M670i (6735i, 6737i, 6753i, 6755i, 6757i,

6757i CT) and M675i (for 6735i, 6737i, 6755i, 6757i, 6757i CT) .................................................. A-222

.

Customizing the Key Type List ...................................................................................................... A-228.

Locking Softkeys and Programmable Keys .................................................................................. A-230.

Locking the SAVE and DLETE Keys (6753i) ................................................................................. A-233.

Enabling/Disabling Ability to Add/Edit Speeddial Keys ................................................................. A-234.

BLF List URI Settings .................................................................................................................... A-234.

Customizing M675i Expansion Module Column Display ..................................................................... A-235.

Expansion Module 1 through 3 ..................................................................................................... A-235.

Advanced Operational Parameters ..................................................................................................... A-237.

Blind Transfer Setting .................................................................................................................... A-237.

Semi-Attended Transfer Settings .................................................................................................. A-237.

Update Caller ID Setting. .............................................................................................................. A-237.

Boot Sequence Recovery Mode Settings. .................................................................................... A-238.

Single Call Restriction Setting ....................................................................................................... A-239.

Blacklist Duration Setting .............................................................................................................. A-240.

Whitelist Proxy Setting .................................................................................................................. A-240.

XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) ...................................... A-241.

Options Key Redirection Setting .................................................................................................. A-243.

Off-Hook and XML Application Interaction Setting ........................................................................ A-243.

XML Override for a Locked Phone Setting .................................................................................... A-244.

Symmetric UDP Signaling Setting ................................................................................................. A-244.

User-Agent Setting ........................................................................................................................ A-245.

GRUU and sip.instance Support ................................................................................................... A-245.

DNS Query Setting ........................................................................................................................ A-246.

Ignore Out of Order SIP Requests ................................................................................................ A-247.

Optional “Allow” and “Allow-Event” Headers ................................................................................. A-247.

P-Asserted Identity (PAI) ............................................................................................................... A-248.

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Route Header in SIP Packet ......................................................................................................... A-248.

Compact SIP Header .................................................................................................................... A-249.

Rejection of INV or BYE ................................................................................................................ A-249.

Configuration Encryption Setting ................................................................................................... A-249.

DNS Host File ............................................................................................................................... A-250.

DNS Server Query ........................................................................................................................ A-250.

Troubleshooting Parameters ............................................................................................................... A-253.

Log Settings .................................................................................................................................. A-253.

WatchDog Settings ....................................................................................................................... A-255.

Crash File Retrieval ....................................................................................................................... A-256.

Appendix B

Configuring the IP Phone at the Asterisk IP PBX

.

IP Phone at the Asterisk IP PBX ............................................................................................................. B-2.

Appendix C

Sample Configuration Files

.

Sample Configuration Files ..................................................................................................................... C-2.

6757i Sample Configuration File .......................................................................................................C-2.

6757i CT Sample Configuration File ...............................................................................................C-10.

6753i Sample Configuration File .....................................................................................................C-23.

Appendix D

Sample BLF Softkey Settings

.

Sample BLF Softkey Settings .................................................................................................................. D-2.

Asterisk BLF ......................................................................................................................................D-2.

BroadSoft BroadWorks BLF ..............................................................................................................D-3.

Appendix E

Sample Multiple Proxy Server Configuration

.

Multiple Proxy Server Configuration ........................................................................................................ E-2.

Limited Warranty

Index

Third Party Copyright Compliance

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Preface

About this guide

Introduction

This SIP IP Phone Administrator Guide provides information on the basic network setup,

operation, and maintenance of the IP phones, Models 6700i (6730i, 6731i, 6735i, 6737i, 6753i,

6755i, 6757i, and 6757i CT) and 9000i Series SIP IP Phones (9143i, 9480i, 9480i CT). It also

includes details on the functioning and configuration of the IP phones.

Audience

This guide is for network administrators, system administrators, developers and partners who need

to understand how to operate and maintain the IP phone on a SIP network. It also provides some

user-specific information.

This guide contains information that is at a technical level, more suitable for system or network

administrators. Prior knowledge of IP Telephony concepts is recommended.

Note: Features, characteristics, requirements, and configuration that are

specific to a particular IP phone model are indicated where required in

this guide.

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Documentation

The IP phone documentation consists of:

• <Model-specific> SIP IP Phone Installation Guide – contains installation and set-up

instructions, information on general features and functions, and basic options list

customization. Included with the phone.

• Models 9000i and 6700i Series SIP IP Phone Administrator Guide – explains how to set

the phone up on the network, as well as advanced configuration instructions for the SIP IP

phone. This guide contains information that is at a technical level more suitable for a system

or network administrator.

• <Model-specific> SIP IP Phone User Guides – explains the most commonly used features

and functions for an end user.

This Administrator Guide complements the Aastra product-specific Installation Guide and the

Aastra product-specific User Guide.

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Chapters and appendixes in this guide

This guide contains the following chapters and appendixes:

For Go to

An overview of the IP Phones and the IP Phone firmware installation

information

Chapter 1

IP Phone interface methods Chapter 2

Administrator options information Chapter 3

Configuring the Network and Global SIP Features on the IP Phone Chapter 4

Configuring operational information on the IP Phones Chapter 5

Configuring advanced operational information on the IP Phones Chapter 6

Encryption information Chapter 7

Firmware upgrade information Chapter 8

Troubleshooting solutions Chapter 9

Configuration parameters Appendix A

Configuring the IP Phones at the Asterisk PBX Appendix B

Sample configuration files Appendix C

Sample BLF softkey settings Appendix D

Sample multiple proxy server configuration Appendix E

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Chapter 1

Overview

About this chapter

Introduction

This chapter briefly describes the IP Phone Models, and provides information about installing the

IP phone firmware. It also describes the firmware and configuration files that the IP phone models

use for operation.

Topics

This chapter covers the following topics:

Topic Page

IP Phone Models page 1-2

Model 6730i IP Phone page 1-5

Model 6731i IP Phone page 1-8

Model 6735i IP Phone page 1-11

Model 6737i IP Phone page 1-14

Model 6739i IP Phone page 1-26

Model 6753i IP Phone page 1-20

Model 6755i IP Phone page 1-23

Model 6757i and 6757i CT IP Phones page 1-26

Model 9143i IP Phone page 1-31

Model 9480i and 9480i CT IP Phones page 1-34

Firmware Installation Information page 1-39

Installation Considerations page 1-39

Installation Requirements page 1-40

Configuration Server Requirement page 1-41

Firmware and Configuration Files page 1-42

Configuration File Precedence page 1-43

Installing the Firmware/Configuration Files page 1-43

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IP Phone Models

Description

All Aastra SIP IP Phone Models communicate over an IP network allowing you to receive and

place calls in the same manner as a regular business telephone.

All phone models support the Session Initiation Protocol (SIP). The 9480i CT and 6757i CT

offers the base phone along with a cordless extension.

References

For more information about the features and installation requirements, see the

SIP IP Phone Installation Guide for your specific model.

The following illustrations show the types of IP Phone Models.

Options

Directory

Delete

Save

Mute

Xfer

Conf

L2

L3

L1

Conf

Services

Xfer

Icom

Hold

Redial

Goodbye

Options

9480i

Conf

Services

Xfer

Icom

Hold

Redia

l

Good

bye

Options

9480i CT

9480i

9480i CT

9143i

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Optional Accessories (for all 9000i and 6700i IP Phones)

The following are optional accessories for the IP Phones.

A Power over Ethernet (PoE) inline power injector supplies 48V power to the IP phone through

the Ethernet cable on pins 4 & 5 and 7 & 8.

Warning: Do not use this inline PoE power injector to power other

devices. See your phone-specific Installation Guide for more information.

6730i

6739i

6755i

6757i

6757i CT

6753i

6731i

6735i

6737i

Power over Ethernet (PoE)

Additional Ethernet Cable

(category 5/5e straight through

Inline Power Injector

cable)

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