Tally Dascom 7008 User manual

User Guide 7006 7008 Thermal Printer

Table of Contents

TOC-1

Table of Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Parts and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Outside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Inside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Paper Media Guide Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Connection Ports and Power Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Take Up Spindle and Take Up Clutch (Gears) . . . . . . . . . . . . . . . . . . . . . . . 2-6

Supply Spindle and Supply Clutch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Printhead Assembly (TPH, Shield, Bracket, and LED Array) . . . . . . . . . . . . 2-7

Platen and Index Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Understanding the Control Panel Buttons and the LCD (7008 only) . . 2-8

Understanding the LCD Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Printer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Controls, Indicators, and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Connecting Data Cables to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

USB-A HOST Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Connecting Power to the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Printer Power Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Thermal Transfer Ribbon Loading (TT Printers Only) . . . . . . . . . . . . . . . . 2-22

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Loading Large Roll OD Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41

Performing the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

METHOD A: Install Software Using the Installation CD . . . . . . . . . . . . 3-1

METHOD B: Install Software Using the Web Site . . . . . . . . . . . . . . . . . 3-1

Table of Contents

TOC-2

Windows Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Setting Printing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Installing and Running the Administrator Software . . . . . . . . . . . . . . . 3-3

Installing the Administrator Configuration Software . . . . . . . . . . . . . . . . . . 3-3

Using the Administrator Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Administrator Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Calibrating the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Method 1: Calibrate using the Administrator configuration software. 4-3

Method 2: Calibrate by Performing a Self Test. . . . . . . . . . . . . . . . . . 4-3

Method 3: Calibrate Using the Programming Language (CPL) . . . . . . 4-3

Advanced Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Fonts/Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Profile Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

PCL Windowing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

CPL Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

USB A Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Loading Firmware Using a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . 5-1

Loading firmware using the USB A Host . . . . . . . . . . . . . . . . . . . . . . . . 5-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Network Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Assigning a Static Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Using Automatic Address Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Verifying Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Configuring a Printer Driver for Network Use . . . . . . . . . . . . . . . . . . . . 6-4

Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Network Support Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Table of Contents

TOC-3

Printing Standard Labels and Tags . . . . . . . . . . . . . . . . . . . . . . . .7-1

Using CPL Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Using Third-Party and Proprietary Applications . . . . . . . . . . . . . . . . . . 7-3

Printing from Microsoft Word . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

To Configure the Software for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Setting Label Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Creating a Label and Barcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Printing a Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Printing from Proprietary Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Isolating Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Run a Printer Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Print a Proven Label Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Print a New Label Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Check the Label Format Header Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

“Comment Out” Portions of the Non-Working Label Format. . . . . . . . . . . 8-2

Common Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Labels Skipping or Printer Feeding Blank Labels . . . . . . . . . . . . . . . . . . . . 8-3

READY Light is Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Setting Up an Ethernet Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Serial Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Parallel Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Printing Too Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Equipment and Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Printing a Diagnostic or Self Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Paper is Jammed in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Tips for Avoiding Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Blank Label is Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Table of Contents

TOC-4

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Technical Specification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Printing Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Media Indexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Label Roll Changes per Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Font Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Bar Code Symbologies and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

Programming Language (CPL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

Communications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

International Environment Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

International Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1

Compatible Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

TT Butterfly Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6

DT Rattail Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7

TT Rattail Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7

DT Non-Adhesive Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8

TT Non-Adhesive Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8

Metric Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9

Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12

Table of Contents

TOC-5

Cleaning and Preventive Maintenance . . . . . . . . . . . . . . . . . . . .11-1

Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Printhead Assembly Removal and Replacement . . . . . . . . . . . . . . . . . 11-3

Printhead Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3

Printhead Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5

Platen Assembly Removal and Replacement. . . . . . . . . . . . . . . . . . . . 11-8

Platen Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-8

Platen Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1-1

Chapter

1

Welcome

Congratulations on the purchase of this thermal label printer. With its 2-year warranty,

mid-range performance, and customer service, the printer will provide you continuous

label printing with very little downtime and at the highest quality. Tally Dascom is com-

mitted to providing a high-performance and reliable user experience. This User’s Manual

provides information on how to install the printer and includes all necessary user support

information.

The following list of the documentation is located on the Installation CD, which ships

with every printer.

World Wide Web — Visit http://jadmin.dascom.com to download the latest firmware,

the current printer drivers, or to download or view documentation support.

Quick Start Guide — The Quick Start Guide provides illustrated high-level printer

setup information including media loading, ribbon loading for thermal transfer models,

and software/drivers installation instructions. A printed copy of this document is pro-

vided with every printer. Chapter 2, “Getting Started”, of this User’s Guide provides fur-

ther instructions on setting up your printer.

Programmer’s Guide — The Programmer’s Guide provides information about how to

program all printer models. For up-to-date firmware release notes and to download the

most recent firmware required for the printers visit:

http://jadmin.dascom.com

Ethernet Printer Information — The Ethernet Printer Information provides informa-

tion for configuring and troubleshooting the internal Ethernet print server. The Ethernet

Printer Information is a section of the Programmer’s Guide.

Printer Drivers (Microsoft Windows® only) — Printer drivers required for the printer

are provided on the Installation CD which ships with the printer. The latest drivers can

also be found on Tally Dascom's web site http://jadmin.dascom.com. Full instructions on

how to load these drivers are located in Chapter 3, “Software Installation”, of this User’s

Guide.

Marketing and Sales Support – The Tally Dascom web site has additional information

and sales support such as product brochures, presentations, and product images. The

files are available in many formats for easy-to-use downloads.

Welcome

1-2

Technical Support — For technical support please contact your dealer or the Technical

Support Team of your Tally Dascom Representatives – see last page of this manual.

2-1

Chapter

2

Getting Started

First, take a tour around the printer to understand its parts and functions.

Parts and Functions

Outside the Printer

Figure 2-1: Top and Front View

Device Use

A – CD control panel (7008 only) Back-lit, two-line, 16-character display with full menus to change

setup options

B – POWER LED Shows power status

GREEN – Power switch is turned on

A

B

C

D

E

F

G

H

I

J

L

M

K

Getting Started

2-2

C – READY LED Shows printer status

GREEN – Printer ready to accept data

RED – Printer error, empty media roll, or paused operation dur-

ing batch mode processing

D – User interface menu buttons

(7008 only)

Controls user interface

E – FEED/Enter button Advances print media/Enters user menu commands

F – Front bezel Covers the front of the printer

G – Lower case Covers the sides of the printer

H – Case base Covers the base of the printer

I – High-lift printhead latches Pushes upward to release the printhead

J – ON/OFF switch Controls printer power

K – Cast metal user interface cover Contains user interface buttons

L – Dust cover Protects print media

M – Hinged media window Contains a large clear window to view media

Device Use

Getting Started

2-3

Inside the Printer

Figure 2-2: Side View

Device Use

A – Large roll spindle slot Holds large roll media

B – Standard roll spindle slot Holds standard roll media

C – Cast metal user interface cover Contains user interface buttons

D – Printhead Printing mechanism

E – Printhead bracket Holds the printhead

F – Ribbon drive gear Feeds ribbon through the printer

Getting Started

2-4

Paper Media Guide Bar

Figure 2-3: Inner Side View of Media Bar

Figure 2-4: Top View of Media Guide from Behind Printer

Device Use

A – Media guide (silver bar) Guides the labels through the printer

Getting Started

2-5

Connection Ports and Power Connector

Figure 2-5: Connections Ports and Power Connector (Back View)

Connector Use

A – ON/OFF switch Controls printer power

B – Power connector Connects to power supply

C – Ethernet connector (RJ-45) Ethernet communications port for network connectivity

D – USB-B device port USB communications port

E – USB-A host port USB communications port

F – Serial/Parallel port Serial/parallel data communications port

Getting Started

2-6

Take Up Spindle and Take Up Clutch (Gears)

Figure 2-6: Take Up Spindle, Clutch, and Side view of Clutch Gears

Supply Spindle and Supply Clutch

Figure 2-7: Supply Spindle and Clutch

Components Description

A Take Up Spindle

B Take Up Clutch

Components Description

A Supply Spindle

B Supply Clutch

Getting Started

2-7

Printhead Assembly (TPH, Shield, Bracket, and LED Array)

Figure 2-8: Printhead Assembly

Platen and Index Sensor

Figure 2-9: Platen Assembly and Index Sensor

Components Description

A Index Sensor

BPlaten

Getting Started

2-8

Understanding the Control Panel Buttons and the LCD

(7008 Only)

When the printer is powered on, the LCD displays “Tally Dascom 7008”. After approxi-

mately 2 seconds, the LCD displays “Tally Dascom”. This is an indication that the menu

is at its highest level.

From this menu level, the LEFT button displays the current status of the printer; either

a READY condition, or the most recent error encountered.

To begin navigation through the menu, press the RIGHT button to enter the MAIN

MENU. Pressing the UP/DOWN buttons and the ENTER button allows movement

throughout the menu tree. Pressing the ENTER button selects a menu item, allowing

navigation deeper into that menu. At any time, the LEFT button may be pressed to return

to the previous menu level, or to escape without making a selection. Repeatedly pressing

the LEFT button returns the user to the highest menu level.

Summary of the keypad button functions:

Figure 2-10: 7008 Printer User Interface Menu Buttons

Key Description

AUp

BLeft

CDown

D Right

E Enter

Getting Started

2-9

LEFT button (B): Press the LEFT button to display the current printer status. From

within the menu, pressing the LEFT button returns to the previous menu level.

UP (A) and DOWN (C) buttons: Allows menu navigation up and down through the

menu tree, and allows the user to increase or decrease numeric values in some menu

items.

RIGHT button (D): Allows the user to enter the menu system, and controls horizontal

movement of the menu cursor for certain menu items.

ENTER button (E): In the menu mode, selects a menu item for further navigation.

ENTER also selects a value in a menu item. The LCD displays the confirmation message

VALUE HAS BEEN SET.

At the highest menu level, when the manufacturers name is displayed on the LCD, or

when the printer is ready to print, this button acts as a FORM FEED.

When the ENTER button is pressed, a single label is fed if the printer is in an indexing

mode. When the button is pressed continuously for longer than two seconds, the printer

feeds labels until the button is released. When indexing is disabled, the printer feeds

media continuously when the ENTER button is pressed.

Getting Started

2-10

Understanding the LCD Menu Structure

MAIN MENU

USER MENU

LCD

Contrast

Contrast 0 … 8

Backlight

Control

ON or OFF

Keyboard

Layout

English, French

Beeper

Volume

Volume 0 … 3

Set Date

and Time

Date (MM/DD/YY)

Time (HH:MM:SS)

SETUP MENU

COMM Menu

Serial BAUD 1200, 2400, 4800, 9600, 19200,

38400, 57600, 115200

PARITY Even, Odd, None

DATA Bits 7 or 8

STOP Bits 1 or 2

Ethernet DHCP ON or OFF

Set Static

IP

XXX.XXX.XXX.XXX

Set Subnet XXX.XXX.XXX.XXX

Set Gate-

way

XXX.XXX.XXX.XXX

Transfer

Mode

Direct Thermal or Thermal Transfer

Speed High, Normal, Low

DPI Select 200dpi Selectable 200 or 100 dpi or

300dpi Selectable 300 or 150 dpi

Index Bar Black bar

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Notch Notch

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Tally Dascom 7008 User manual

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Tally Dascom 7008 User manual

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