Epson WorkForce Pro WF-4830 User guide

WF-4820/WF-4830 Series User's Guide

3

Contents

WF-4820/WF-4830 Series User's Guide ................................................................................................... 15

Product Basics .......................................................................................................................................... 16

Using the Control Panel ..................................................................................................................... 16

Control Panel Buttons and Lights .................................................................................................. 17

The LCD Screen ....................................................................................................................... 18

Status Icon Information ............................................................................................................. 19

Navigating the LCD Screen....................................................................................................... 20

Entering Characters on the LCD Screen ....................................................................................... 21

Selecting the Date and Time ......................................................................................................... 22

Using Presets ................................................................................................................................ 23

Changing LCD Screen Language.................................................................................................. 25

Adjusting Control Panel Sounds.................................................................................................... 25

Adjusting the Screen Brightness.................................................................................................... 26

Turning Off the Operation Time Out Setting .................................................................................. 27

Preventing PC Connection via USB .............................................................................................. 28

Product Parts Locations ..................................................................................................................... 29

Product Parts - Front ..................................................................................................................... 30

Product Parts - Inside .................................................................................................................... 32

Product Parts - Back...................................................................................................................... 34

Checking for Software Updates.......................................................................................................... 34

Using Power Saving Settings ............................................................................................................. 35

Changing the Sleep Timer Settings ............................................................................................... 35

Changing the Power Off Timer Settings ........................................................................................ 37

Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 38

Setting Up Epson Connect Services.............................................................................................. 38

Using Epson Email Print ............................................................................................................... 40

Using the Epson Smart Panel Mobile App..................................................................................... 40

Using the Epson iPrint Mobile App ................................................................................................ 41

Using Epson Remote Print ........................................................................................................... 41

Using Epson Scan to Cloud........................................................................................................... 42

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Using AirPrint .................................................................................................................................... 42

Setting Up Printing on a Chromebook ................................................................................................ 43

Android Printing Using the Epson Print Enabler ................................................................................ 43

Using Fire OS Printing ....................................................................................................................... 44

Using Windows 10 Mobile Printing .................................................................................................... 44

Using Epson Print and Scan App with Windows Tablets ................................................................... 45

Voice-activated Printing ..................................................................................................................... 45

Wi-Fi or Wired Networking........................................................................................................................ 47

Network Security Recommendations ................................................................................................. 47

Wi-Fi Infrastructure Mode Setup......................................................................................................... 48

Selecting Wireless Network Settings from the Control Panel ........................................................ 49

Wi-Fi Direct Mode Setup .................................................................................................................... 51

Enabling Wi-Fi Direct Mode........................................................................................................... 52

Wi-Fi Protected Setup (WPS)............................................................................................................. 53

Using WPS to Connect to a Network ............................................................................................. 54

Printing a Network Status Sheet......................................................................................................... 55

Printing a Network Connection Report ............................................................................................... 56

Network Connection Report Codes and Messages ....................................................................... 57

Configuring Email Server Settings...................................................................................................... 62

Email Server Settings .................................................................................................................... 64

Changing or Updating Network Connections ..................................................................................... 65

Accessing the Web Config Utility................................................................................................... 65

Changing a USB Connection to a Wi-Fi Connection...................................................................... 66

Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 66

Connecting to a New Wi-Fi Router ................................................................................................ 67

Disabling Wi-Fi Features ............................................................................................................... 67

Loading Paper ........................................................................................................................................... 69

Loading Paper in the Cassette ........................................................................................................... 69

Paper Loading Capacity ................................................................................................................ 71

Double-sided Printing Capacity ..................................................................................................... 75

Borderless Paper Type Compatibility ............................................................................................ 77

Compatible Epson Papers.................................................................................................................. 78

Paper or Media Type Settings - Printing Software.............................................................................. 80

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Selecting the Paper Settings for Each Source - Control Panel ........................................................... 81

Paper Type Settings - Control Panel ............................................................................................. 82

Selecting the Default Paper Source Settings...................................................................................... 83

Paper Source Settings Options ..................................................................................................... 84

Selecting the Universal Print Settings ................................................................................................ 84

Universal Print Settings Options .................................................................................................... 85

Placing Originals on the Product ............................................................................................................. 87

Placing Originals on the Scanner Glass ............................................................................................. 87

Placing Originals in the Automatic Document Feeder ........................................................................ 89

ADF Original Document Specifications.......................................................................................... 93

Copying ...................................................................................................................................................... 96

Copying Documents or Photos........................................................................................................... 96

Copying Options................................................................................................................................. 97

Printing from a Computer ....................................................................................................................... 101

Printing with Windows ...................................................................................................................... 101

Selecting Basic Print Settings - Windows .................................................................................... 102

Paper Source Options - Windows ........................................................................................... 105

Print Quality Options - Windows ............................................................................................. 105

Multi-Page Printing Options - Windows................................................................................... 105

Selecting Double-sided Printing Settings - Windows ................................................................... 106

Double-sided Printing Options - Windows............................................................................... 108

Print Density Adjustments - Windows ..................................................................................... 109

Selecting Additional Layout and Print Options - Windows ........................................................... 109

Custom Color Correction Options - Windows.......................................................................... 111

Image Options and Additional Settings - Windows.................................................................. 112

Header/Footer Settings - Windows ......................................................................................... 113

Selecting a Printing Preset - Windows......................................................................................... 114

Selecting Extended Settings - Windows ...................................................................................... 116

Extended Settings - Windows ................................................................................................. 117

Printing Your Document - Windows............................................................................................. 118

Locking Printer Settings - Windows ............................................................................................. 119

Locked Setting Options........................................................................................................... 121

Selecting Default Print Settings - Windows.................................................................................. 122

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Changing the Language of the Printer Software Screens ....................................................... 123

Changing Automatic Update Options .......................................................................................... 124

Printing with the Built-in Epson Driver - Windows 10 S ..................................................................... 125

Selecting Print Settings - Windows 10 S...................................................................................... 126

Printing on a Mac ............................................................................................................................. 129

Selecting Basic Print Settings - Mac ........................................................................................... 130

Paper Source Options - Mac................................................................................................... 134

Print Quality Options - Mac ..................................................................................................... 134

Print Options - Mac ................................................................................................................. 134

Selecting Page Setup Settings - Mac .......................................................................................... 135

Selecting Print Layout Options - Mac........................................................................................... 136

Selecting Double-sided Printing Settings - Mac........................................................................... 136

Double-sided Printing Options and Adjustments - Mac........................................................... 138

Managing Color - Mac ................................................................................................................. 138

Color Matching and Color Options - Mac ................................................................................ 139

Selecting Printing Preferences - Mac .......................................................................................... 140

Printing Preferences - Mac...................................................................................................... 141

Printing Your Document or Photo - Mac ...................................................................................... 142

Checking Print Status - Mac.................................................................................................... 143

Printing from a Smart Device............................................................................................................ 143

Cancelling Printing Using the Product .............................................................................................. 144

Scanning .................................................................................................................................................. 145

Starting a Scan................................................................................................................................. 145

Starting a Scan Using the Product Control Panel ........................................................................ 145

Scanning to Email ................................................................................................................... 147

Scanning to a Connected Computer ....................................................................................... 149

Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 151

Scanning to the Cloud............................................................................................................. 152

Scanning to a Memory Device ................................................................................................ 154

Control Panel Scanning Options............................................................................................. 155

Setting Up and Scanning to a Network Folder or FTP Server...................................................... 158

Creating a Shared Network Folder.......................................................................................... 158

Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 160

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Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 162

Scanning to a Network Folder or FTP Server.......................................................................... 163

Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 165

Starting a Scan from a Scanning Program................................................................................... 167

Starting a Scan from a Smart Device........................................................................................... 169

Scanning a Document in Epson ScanSmart..................................................................................... 169

Saving a Scan ............................................................................................................................. 172

Attaching a Scan to Email............................................................................................................ 173

Sending a Scan to a Cloud Service ............................................................................................. 174

Printing a Scan ............................................................................................................................ 175

Selecting Epson ScanSmart Settings............................................................................................... 176

Changing the Epson Product....................................................................................................... 177

Changing the Scan Settings ........................................................................................................ 178

Changing the File Name Settings ................................................................................................ 180

Changing the Save Settings ........................................................................................................ 181

Save Settings.......................................................................................................................... 183

Customizing Action Icons ............................................................................................................ 185

Scanning in Epson Scan 2 ............................................................................................................... 186

Additional Scanning Settings - Main Settings Tab ....................................................................... 189

Additional Scanning Settings - Advanced Settings Tab............................................................... 190

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 190

Image Format Options................................................................................................................. 192

Scan Resolution Guidelines ........................................................................................................ 192

Faxing....................................................................................................................................................... 194

Connecting a Telephone or Answering Machine.............................................................................. 194

Setting Up Fax Features .................................................................................................................. 197

Setting Up Basic Fax Features .................................................................................................... 197

Using the Fax Setup Wizard ................................................................................................... 197

Selecting the Line Type........................................................................................................... 199

Setting the Number of Rings to Answer .................................................................................. 200

Selecting Advanced Fax Settings................................................................................................ 201

Basic Settings - Fax ................................................................................................................ 202

Send Settings - Fax................................................................................................................. 204

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Receive Settings - Fax............................................................................................................ 205

Report Settings - Fax .............................................................................................................. 206

Security Settings - Fax............................................................................................................ 207

Setting Up the Fax Utility - Windows............................................................................................ 208

Setting Up Fax Features Using the Fax Utility - Mac ................................................................... 210

Setting Up Contacts and Contact Groups......................................................................................... 211

Creating a Contact....................................................................................................................... 212

Editing or Deleting a Contact ....................................................................................................... 214

Creating a Contact Group............................................................................................................ 215

Editing or Deleting a Contact Group ............................................................................................ 217

Sending Faxes ................................................................................................................................. 219

Sending Faxes from the Product Control Panel........................................................................... 219

Sending a Fax Using the Keypad, Contact List, or History...................................................... 219

Fax Sending Options .............................................................................................................. 221

Sending a Fax at a Specified Time ......................................................................................... 223

Sending Faxes Using the Fax Utility - Windows .......................................................................... 224

Sending Faxes Using the Fax Utility - Mac .................................................................................. 227

Dialing Fax Numbers from a Connected Telephone.................................................................... 230

Receiving Faxes............................................................................................................................... 231

Fax Reception ............................................................................................................................. 231

Receiving Faxes Automatically ................................................................................................... 232

Receiving Faxes Manually........................................................................................................... 232

Receiving a Fax by Polling .......................................................................................................... 233

Viewing a Fax on the LCD Screen (Using the Inbox)................................................................... 234

Saving Faxes to an External USB Device ................................................................................... 235

Checking Fax Status ....................................................................................................................... 236

Printing Fax Reports......................................................................................................................... 237

Fax Report Options ..................................................................................................................... 238

Using External USB Devices with Your Product................................................................................... 240

Connecting a USB Device................................................................................................................ 240

USB Device Photo File Specifications ......................................................................................... 240

Disconnecting a USB Device............................................................................................................ 241

Viewing and Printing from the LCD Screen ...................................................................................... 241

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Printing JPEG Photos.................................................................................................................. 241

Printing TIFF Files ...................................................................................................................... 242

Print Setting Options - Device Mode............................................................................................ 243

Transferring Files on a USB Device ................................................................................................. 245

Setting Up File Sharing for File Transfers from Your Computer................................................... 245

Transferring Files from a USB Device to Your Computer ............................................................ 246

Replacing Ink Cartridges and Maintenance Boxes............................................................................... 248

Ink Safety Precautions ..................................................................................................................... 248

Check Cartridge and Maintenance Box Status................................................................................. 250

Checking Cartridge Status on the LCD Screen............................................................................ 250

Checking Cartridge and Maintenance Box Status - Windows...................................................... 251

Checking Cartridge and Maintenance Box Status - Mac ............................................................. 254

Purchase Epson Ink Cartridges and Maintenance Box .................................................................... 255

Ink Cartridge and Maintenance Box Part Numbers...................................................................... 255

Removing and Installing Ink Cartridges............................................................................................ 256

Printing with Black Ink and Expended Color Cartridges ................................................................... 262

Printing with Expended Color Cartridges - Windows ................................................................... 262

Printing with Expended Color Cartridges - Mac ........................................................................... 263

Conserving Low Black Ink with Windows ......................................................................................... 264

Replacing the Maintenance Box....................................................................................................... 265

Adjusting Print Quality............................................................................................................................ 268

Print Head Maintenance................................................................................................................... 268

Print Head Nozzle Check............................................................................................................. 269

Checking the Nozzles Using the Product Control Panel ......................................................... 269

Checking the Nozzles Using a Computer Utility...................................................................... 271

Print Head Cleaning .................................................................................................................... 272

Cleaning the Print Head Using the Product Control Panel ...................................................... 273

Cleaning the Print Head Using a Computer Utility................................................................... 274

Aligning the Print Head Using the Product Control Panel................................................................. 276

Adjusting the Print Quality Using the Product Control Panel ............................................................ 278

Cleaning the Paper Guide ................................................................................................................ 279

Checking the Number of Sheets on the LCD Screen ....................................................................... 280

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Cleaning and Transporting Your Product ............................................................................................. 282

Cleaning Your Product ..................................................................................................................... 282

Transporting Your Product ............................................................................................................... 286

Solving Problems .................................................................................................................................... 289

Viewing the Help Screen .................................................................................................................. 289

Checking for Software Updates........................................................................................................ 290

Product Status Messages ................................................................................................................ 291

Running a Product Check ................................................................................................................ 295

Resetting Control Panel Defaults ..................................................................................................... 296

Solving Setup Problems ................................................................................................................... 297

Product Does Not Turn On or Off................................................................................................. 298

Noise After Ink Installation ........................................................................................................... 298

Software Installation Problems .................................................................................................... 298

Solving Network Problems ............................................................................................................... 299

Product Cannot Connect to a Wireless Router or Access Point .................................................. 299

Network Software Cannot Find Product on a Network................................................................. 300

Product Does Not Appear in Mac Printer Window ....................................................................... 301

Wireless Network Connection is Unstable on a Mac ................................................................... 302

Cannot Print Over a Network....................................................................................................... 302

Cannot Scan Over a Network ...................................................................................................... 304

Solving Copying Problems ............................................................................................................... 305

Product Cannot Copy .................................................................................................................. 305

Product Makes Noise, But Nothing Copies.................................................................................. 305

Product Makes Noise When It Sits for a While............................................................................. 306

Originals Do Not Feed From the Automatic Document Feeder.................................................... 306

Solving Paper Problems................................................................................................................... 307

Paper Feeding Problems............................................................................................................. 308

Paper Jam Problems in the Cassette .......................................................................................... 308

Paper Jam Problems in the Rear Cover ...................................................................................... 310

Document Jams in the Automatic Document Feeder .................................................................. 311

Paper Ejection Problems ............................................................................................................. 314

Solving Problems Printing from a Computer..................................................................................... 314

Nothing Prints.............................................................................................................................. 315

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Product Icon Does Not Appear in Windows Taskbar ................................................................... 316

Error After Cartridge Replacement .............................................................................................. 316

Printing is Slow ............................................................................................................................ 317

Solving Page Layout and Content Problems.................................................................................... 319

Inverted Image............................................................................................................................. 319

Too Many Copies Print ................................................................................................................ 320

Blank Pages Print ........................................................................................................................ 320

Incorrect Margins on Printout....................................................................................................... 320

Border Appears on Borderless Prints .......................................................................................... 321

Incorrect Characters Print............................................................................................................ 321

Incorrect Image Size or Position.................................................................................................. 322

Slanted Printout........................................................................................................................... 323

Solving Print Quality Problems......................................................................................................... 323

White or Dark Lines in Printout .................................................................................................... 324

Blurry or Smeared Printout .......................................................................................................... 324

Faint Printout or Printout Has Gaps ............................................................................................. 326

Grainy Printout............................................................................................................................. 326

Incorrect Colors ........................................................................................................................... 327

Solving Scanning Problems ............................................................................................................. 328

Scanning Software Does Not Operate Correctly ......................................................................... 328

Cannot Start Epson Scan 2 ......................................................................................................... 329

Scanning Speed is Slow.............................................................................................................. 330

Cannot Save a Scan to a Shared Folder Over a Network............................................................ 330

Solving Scanned Image Quality Problems ....................................................................................... 332

Scanned Image Quality Problems ............................................................................................... 332

Image Consists of a Few Dots Only............................................................................................. 334

Line of Dots Appears in All Scanned Images............................................................................... 334

Straight Lines in an Image Appear Crooked ................................................................................ 335

Characters are Not Recognized During Conversion to Editable Text (OCR)............................... 335

Scanned Characters are Blurry ................................................................................................... 335

Image Colors are Patchy at the Edges ........................................................................................ 336

Ripple Patterns Appear in an Image ............................................................................................ 336

Streaks Appear in All Scanned Images ....................................................................................... 336

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Scanned Image Edges are Cropped ........................................................................................... 337

Solving Faxing Problems.................................................................................................................. 337

Cannot Send or Receive Faxes................................................................................................... 337

Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 339

Fax Memory Full Error Appears................................................................................................... 340

Sent Fax Quality is Poor .............................................................................................................. 340

Sent Fax is Received in an Incorrect Size ................................................................................... 341

Received Fax Quality is Poor ...................................................................................................... 342

Received Fax is Not Printed ........................................................................................................ 342

Solving USB Device Problems ......................................................................................................... 342

Cannot View or Print from a USB Device..................................................................................... 343

Cannot Save Files on a USB Device ........................................................................................... 343

Cannot Transfer Files To or From a USB Device......................................................................... 344

Uninstall Your Product Software....................................................................................................... 344

Uninstalling Product Software - Windows.................................................................................... 344

Uninstalling Product Software - Mac............................................................................................ 346

Where to Get Help............................................................................................................................ 346

Technical Specifications ........................................................................................................................ 348

Windows System Requirements ...................................................................................................... 348

Mac System Requirements .............................................................................................................. 349

Paper Specifications ........................................................................................................................ 349

Printable Area Specifications ........................................................................................................... 351

Automatic Document Feeder (ADF) Specifications .......................................................................... 352

Scanning Specifications ................................................................................................................... 353

Fax Specifications ............................................................................................................................ 354

Ink Cartridge Specifications.............................................................................................................. 355

Dimension Specifications ................................................................................................................. 355

Electrical Specifications ................................................................................................................... 356

Environmental Specifications ........................................................................................................... 357

External USB Device Specifications................................................................................................. 357

Interface Specifications .................................................................................................................... 358

Network Interface Specifications ...................................................................................................... 358

Safety and Approvals Specifications ................................................................................................ 360

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Notices ..................................................................................................................................................... 362

Important Safety Instructions............................................................................................................ 362

General Product Safety Instructions ............................................................................................ 362

Ink Cartridge Safety Instructions.................................................................................................. 364

LCD Screen Safety Instructions................................................................................................... 365

Wireless Connection Safety Instructions ..................................................................................... 366

Telephone Equipment Safety Instructions ................................................................................... 366

Important Privacy Notice (Printer Serial Number)............................................................................. 366

FCC Compliance Statement............................................................................................................. 367

Binding Arbitration and Class Waiver ............................................................................................... 369

Trademarks...................................................................................................................................... 372

Copyright Notice............................................................................................................................... 373

libTIFF Software Acknowledgment.............................................................................................. 374

A Note Concerning Responsible Use of Copyrighted Materials................................................... 374

Default Delay Times for Power Management for Epson Products ............................................... 374

Copyright Attribution.................................................................................................................... 375

15

WF-4820/WF-4830 Series User's Guide

Welcome to the WF-4820/WF-4830 Series User's Guide.

For a printable PDF copy of this guide, click here.

16

Product Basics

See these sections to learn about the basic features of your product.

Note: Your product may differ from the illustrations in this guide, but the instructions are the same.

Using the Control Panel

Product Parts Locations

Checking for Software Updates

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Using AirPrint

Setting Up Printing on a Chromebook

Android Printing Using the Epson Print Enabler

Using Fire OS Printing

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Voice-activated Printing

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Selecting the Date and Time

Using Presets

Changing LCD Screen Language

Adjusting Control Panel Sounds

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Preventing PC Connection via USB

Parent topic: Product Basics

17

Control Panel Buttons and Lights

1

power button and light

2

received fax light

3

home button

4 LCD screen

5

help button

The LCD Screen

Status Icon Information

Navigating the LCD Screen

Parent topic: Using the Control Panel

18

The LCD Screen

1 Select to show the Supply Status screen

2 Displays the network connection status. Select to set up network connections.

3 Select to change sound settings

4 Select to display the Fax Data Information screen

5 Displays various settings and functions. Swipe to the left to see additional options.

19

6 Scrolls the screen to the right.

1 Returns to the previous screen

2 Select a tab to display additional settings

3 Displays the list of settings

4 Performs the selected action

Parent topic: Control Panel Buttons and Lights

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions. Press the

icon to view or change the current network settings.

Icons Description

Displays additional information or instructions, such as loading paper or placing a

document.

Displays the Supply Status screen.

20

Icons Description

Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be

reduced. Press this icon to change the settings.

Quiet Mode is disabled. Press this icon to change the settings.

Displays the Fax Data Information screen.

The indicated setting has changed.

There is a problem with the indicated setting. Press the icon to resolve the problem.

No Ethernet connection.

An Ethernet connection is established.

No Wi-Fi connection.

A Wi-Fi network error has occurred or the product is searching for a connection.

A Wi-Fi connection is established. The number of bars indicates the connection's signal

strength.

No Wi-Fi Direct connection.

A Wi-Fi Direct connection is established.

Parent topic: Control Panel Buttons and Lights

Navigating the LCD Screen

Follow these guidelines to navigate and use the menus on the LCD screen.

Tap or press the screen to select an item or icon

Flick the screen to scroll swiftly

Slide your finger across the screen to move items

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