Epson ET-15000 User guide

ET-15000 User's Guide

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Contents

ET-15000 User's Guide.............................................................................................................................. 13

Product Basics .......................................................................................................................................... 14

Using the Control Panel ..................................................................................................................... 14

Control Panel Buttons and Lights .................................................................................................. 15

Adjusting the Control Panel Position......................................................................................... 16

The LCD Screen ....................................................................................................................... 16

Status Icon Information ............................................................................................................. 17

Navigating the LCD Screen....................................................................................................... 18

Entering Characters on the LCD Screen ....................................................................................... 19

Viewing Animations ....................................................................................................................... 21

Changing LCD Screen Language.................................................................................................. 23

Selecting the Date and Time ......................................................................................................... 24

Selecting Your Country or Region ................................................................................................. 26

Adjusting Control Panel Sounds.................................................................................................... 27

Preventing PC Connection via USB .............................................................................................. 28

Adjusting the Screen Brightness.................................................................................................... 29

Turning Off the Operation Time Out Setting .................................................................................. 29

Product Parts Locations ..................................................................................................................... 30

Product Parts - Front ..................................................................................................................... 31

Product Parts - Inside .................................................................................................................... 33

Product Parts - Back...................................................................................................................... 34

Using Power Saving Settings ............................................................................................................. 34

Changing the Sleep Timer Settings ............................................................................................... 35

Changing the Power Off Timer Settings ........................................................................................ 35

Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 36

Setting Up Epson Connect Services.............................................................................................. 37

Using Epson Email Print ............................................................................................................... 38

Using the Epson iPrint Mobile App ................................................................................................ 39

Using Epson Remote Print ........................................................................................................... 39

Using Epson Scan to Cloud........................................................................................................... 40

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Using AirPrint .................................................................................................................................... 41

Android Printing Using the Epson Print Enabler ................................................................................ 41

Using the Mopria Print Service .......................................................................................................... 42

Using Fire OS Printing ....................................................................................................................... 43

Using Windows 10 Mobile Printing .................................................................................................... 43

Using Epson Print and Scan App with Windows Tablets ................................................................... 44

Voice-activated Printing ..................................................................................................................... 44

Wi-Fi or Wired Networking........................................................................................................................ 46

Network Security Recommendations ................................................................................................. 46

Wi-Fi Infrastructure Mode Setup......................................................................................................... 47

Selecting Wireless Network Settings from the Control Panel ........................................................ 48

Wi-Fi Direct Mode Setup .................................................................................................................... 51

Connecting to a Mobile Device ...................................................................................................... 51

Enabling Wi-Fi Direct Mode (Simple AP) ....................................................................................... 53

Modifying the Wi-Fi Direct Network Name or Password ................................................................ 54

Wi-Fi Protected Setup (WPS)............................................................................................................. 57

Using WPS to Connect to a Network ............................................................................................. 57

Printing a Network Status Sheet......................................................................................................... 58

Printing a Network Connection Report ............................................................................................... 59

Network Connection Report Codes and Messages ....................................................................... 61

Changing or Updating Network Connections ..................................................................................... 67

Accessing the Web Config Utility................................................................................................... 67

Changing a USB Connection to a Wi-Fi Connection...................................................................... 68

Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 68

Connecting to a New Wi-Fi Router ................................................................................................ 69

Disabling Wi-Fi Features ............................................................................................................... 69

Loading Paper ........................................................................................................................................... 71

Loading Paper in the Cassette ........................................................................................................... 71

Loading Paper in the Paper Tray........................................................................................................ 76

Paper Loading Capacity..................................................................................................................... 79

Double-sided Printing Capacity.......................................................................................................... 81

Borderless Paper Type Compatibility ................................................................................................. 82

Compatible Epson Papers.................................................................................................................. 83

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Paper or Media Type Settings - Printing Software.............................................................................. 84

Selecting the Paper Settings - Control Panel ..................................................................................... 84

Paper or Media Type Settings - Control Panel............................................................................... 85

Selecting the Default Paper Source Settings...................................................................................... 86

Paper Source Settings Options ..................................................................................................... 86

Placing Originals on the Product ............................................................................................................. 88

Placing Originals on the Scanner Glass ............................................................................................. 88

Placing Originals in the Automatic Document Feeder ........................................................................ 90

ADF Original Document Specifications.......................................................................................... 92

Copying ...................................................................................................................................................... 94

Copying Documents or Photos........................................................................................................... 94

Copying ID Cards or Borderless Photos............................................................................................. 95

Copying Options................................................................................................................................. 96

Printing from a Computer ......................................................................................................................... 99

Printing with Windows ........................................................................................................................ 99

Selecting Basic Print Settings - Windows .................................................................................... 100

Paper Source Options - Windows ........................................................................................... 102

Print Quality Options - Windows ............................................................................................. 102

Multi-Page Printing Options - Windows................................................................................... 103

Selecting Double-sided Printing Settings - Windows ................................................................... 103

Double-sided Printing Options - Windows............................................................................... 105

Print Density Adjustments - Windows ..................................................................................... 106

Selecting Additional Layout and Print Options - Windows ........................................................... 107

Custom Color Correction Options - Windows.......................................................................... 109

Image Options and Additional Settings - Windows.................................................................. 110

Header/Footer Settings - Windows ......................................................................................... 111

Selecting a Printing Preset - Windows......................................................................................... 112

Selecting Extended Settings - Windows ...................................................................................... 114

Extended Settings - Windows ................................................................................................. 115

Printing Your Document or Photo - Windows............................................................................... 116

Locking Printer Settings - Windows ............................................................................................. 117

Locked Setting Options........................................................................................................... 119

Selecting Default Print Settings - Windows.................................................................................. 120

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Changing the Language of the Printer Software Screens ....................................................... 121

Changing Automatic Update Options .......................................................................................... 122

Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 123

Selecting Print Settings - Windows 10 S...................................................................................... 124

Printing on a Mac ............................................................................................................................. 127

Selecting Basic Print Settings - Mac ........................................................................................... 128

Paper Source Options - Mac................................................................................................... 132

Print Quality Options - Mac ..................................................................................................... 132

Print Options - Mac ................................................................................................................. 132

Selecting Page Setup Settings - Mac .......................................................................................... 133

Selecting Print Layout Options - Mac........................................................................................... 134

Selecting Double-sided Printing Settings - Mac........................................................................... 134

Double-sided Printing Options and Adjustments - Mac........................................................... 136

Managing Color - Mac ................................................................................................................. 136

Color Matching and Color Options - Mac ................................................................................ 137

Selecting Printing Preferences - Mac .......................................................................................... 138

Printing Preferences - Mac...................................................................................................... 139

Printing Your Document or Photo - Mac ...................................................................................... 140

Checking Print Status - Mac.................................................................................................... 141

Cancelling Printing Using a Product Button...................................................................................... 142

Scanning .................................................................................................................................................. 143

Starting a Scan................................................................................................................................. 143

Starting a Scan Using the Product Control Panel ........................................................................ 143

Scanning to a Connected Computer ....................................................................................... 144

Scanning to the Cloud............................................................................................................. 146

Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 148

Scanning Using WSD - Windows............................................................................................ 149

Control Panel Scanning Options............................................................................................. 149

Changing Default Scan Job Settings ........................................................................................... 151

Starting a Scan Using Epson ScanSmart .................................................................................... 152

Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 152

Starting a Scan from a Scanning Program................................................................................... 155

Starting a Scan from a Smart Device........................................................................................... 157

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Scanning a Document in Epson ScanSmart................................................................................ 157

Saving a Scan......................................................................................................................... 160

Attaching a Scan to Email ....................................................................................................... 161

Sending a Scan to a Cloud Service......................................................................................... 162

Printing a Scan........................................................................................................................ 163

Selecting Epson ScanSmart Settings .......................................................................................... 165

Changing the Epson Product .................................................................................................. 165

Changing the Scan Settings.................................................................................................... 166

Changing the File Name Settings ........................................................................................... 167

Changing the Save Settings.................................................................................................... 169

Save Settings.......................................................................................................................... 171

Customizing Action Icons........................................................................................................ 172

Scanning in Epson Scan 2........................................................................................................... 174

Additional Scanning Settings - Main Settings Tab................................................................... 177

Additional Scanning Settings - Advanced Settings Tab .......................................................... 177

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2............................... 179

Image Format Options ............................................................................................................ 180

Scan Resolution Guidelines.................................................................................................... 181

Faxing....................................................................................................................................................... 182

Connecting a Telephone or Answering Machine.............................................................................. 182

Setting Up Fax Features .................................................................................................................. 185

Setting Up Basic Fax Features .................................................................................................... 186

Using the Fax Setup Wizard ................................................................................................... 186

Selecting the Line Type........................................................................................................... 188

Setting the Number of Rings to Answer .................................................................................. 189

Selecting Advanced Fax Settings................................................................................................ 190

Receive Settings - Fax............................................................................................................ 191

Fax Report Options................................................................................................................. 193

Basic Settings - Fax ................................................................................................................ 193

Security Settings - Fax............................................................................................................ 195

Setting Up the Fax Utility - Windows............................................................................................ 196

Setting Up Fax Features Using the Fax Utility - Mac ................................................................... 198

Setting Up Contacts and Contact Groups......................................................................................... 199

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Setting Up Contacts Using the Product Control Panel................................................................. 200

Creating a Contact .................................................................................................................. 200

Editing or Deleting a Contact .................................................................................................. 202

Creating a Contact Group ....................................................................................................... 203

Editing or Deleting a Contact Group........................................................................................ 205

Sending Faxes ................................................................................................................................. 206

Sending Faxes from the Product Control Panel........................................................................... 206

Sending a Fax Using the Keypad, Contact List, or History...................................................... 207

Fax Sending Options .............................................................................................................. 209

Sending a Fax at a Specified Time ......................................................................................... 210

Sending Faxes Using the Fax Utility - Windows .......................................................................... 212

Sending Faxes Using the Fax Utility - Mac .................................................................................. 214

Dialing Fax Numbers from a Connected Telephone.................................................................... 217

Receiving Faxes............................................................................................................................... 218

Fax Reception ............................................................................................................................. 218

Receiving Faxes Automatically ................................................................................................... 219

Receiving Faxes Manually........................................................................................................... 219

Receiving a Fax by Polling .......................................................................................................... 220

Saving and Viewing Received Faxes .......................................................................................... 221

Checking Fax Status ....................................................................................................................... 222

Printing Fax Reports......................................................................................................................... 223

Fax Report Options ..................................................................................................................... 224

Refilling Ink and Replacing the Maintenance Box ................................................................................ 225

Ink Safety Precautions ..................................................................................................................... 225

Checking the Ink and Maintenance Box Levels................................................................................ 227

Checking the Ink Levels on Your Product.................................................................................... 227

Checking Maintenance Box Status on the LCD Screen............................................................... 228

Checking Ink and Maintenance Box Levels - Windows ............................................................... 228

Checking Ink and Maintenance Box Levels - Mac ....................................................................... 230

Disabling Special Offers with Windows ....................................................................................... 231

Purchase Epson Ink and Maintenance Box...................................................................................... 231

Ink Bottle and Maintenance Box Part Numbers ........................................................................... 231

Refilling the Ink Tanks ...................................................................................................................... 232

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Maintenance Box Replacement ....................................................................................................... 238

Adjusting Print Quality............................................................................................................................ 239

Print Head Maintenance................................................................................................................... 239

Print Head Nozzle Check............................................................................................................. 239

Checking the Nozzles Using the Product Control Panel ......................................................... 240

Checking the Nozzles Using a Computer Utility...................................................................... 243

Print Head Cleaning .................................................................................................................... 245

Cleaning the Print Head Using the Product Control Panel ...................................................... 245

Cleaning the Print Head Using a Computer Utility................................................................... 248

Power Cleaning ........................................................................................................................... 251

Power Cleaning Using the Product Control Panel................................................................... 251

Power Cleaning Using a Computer Utility ............................................................................... 252

Print Head Alignment ....................................................................................................................... 253

Aligning the Print Head Using the Product Control Panel ............................................................ 254

Cleaning the Paper Guide ................................................................................................................ 255

Checking the Number of Sheets....................................................................................................... 257

Checking the Sheet Counter - Windows ...................................................................................... 258

Checking the Sheet Counter - Mac.............................................................................................. 259

Cleaning and Transporting Your Product ............................................................................................. 260

Cleaning Your Product ..................................................................................................................... 260

Cleaning the Translucent Film.......................................................................................................... 263

Cleaning the Paper Rollers .............................................................................................................. 266

Transporting Your Product ............................................................................................................... 269

Solving Problems .................................................................................................................................... 274

Checking for Software Updates........................................................................................................ 274

Product Status Messages ................................................................................................................ 275

Message Appears Prompting You to Reset Ink Levels..................................................................... 277

Running a Product Check ................................................................................................................ 277

Resetting Control Panel Defaults ..................................................................................................... 279

Solving Setup Problems ................................................................................................................... 280

Product Does Not Turn On or Off................................................................................................. 281

Noise After Filling the Ink............................................................................................................. 281

Software Installation Problems .................................................................................................... 281

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Solving Network Problems ............................................................................................................... 282

Product Cannot Connect to a Wireless Router or Access Point .................................................. 282

Network Software Cannot Find Product on a Network................................................................. 284

Product Does Not Appear in Mac Printer Window ....................................................................... 285

Wireless Network Connection is Unstable on a Mac ................................................................... 285

Wired Network Connection Becomes Unstable........................................................................... 286

Cannot Print Over a Network....................................................................................................... 286

Cannot Scan Over a Network ...................................................................................................... 288

Solving Copying Problems ............................................................................................................... 289

Product Makes Noise, But Nothing Copies.................................................................................. 289

Product Makes Noise When It Sits for a While............................................................................. 290

Copies Have Incorrect or Faint Colors......................................................................................... 290

Position, Size, or Margins of Copies are Incorrect ....................................................................... 290

Originals Do Not Feed From the Automatic Document Feeder.................................................... 291

Solving Paper Problems................................................................................................................... 291

Paper Feeding Problems............................................................................................................. 292

Paper Jam Problems Inside the Product ..................................................................................... 292

Paper Jams in the Automatic Document Feeder ......................................................................... 297

Paper Ejection Problems ............................................................................................................. 300

Solving Problems Printing from a Computer..................................................................................... 300

Nothing Prints.............................................................................................................................. 300

Product Icon Does Not Appear in Windows Taskbar ................................................................... 302

Printing is Slow ............................................................................................................................ 302

Solving Page Layout and Content Problems.................................................................................... 304

Inverted Image............................................................................................................................. 304

Too Many Copies Print ................................................................................................................ 305

Blank Pages Print ........................................................................................................................ 305

Incorrect Margins on Printout....................................................................................................... 306

Border Appears on Borderless Prints .......................................................................................... 306

Incorrect Characters Print............................................................................................................ 307

Incorrect Image Size or Position.................................................................................................. 307

Slanted Printout........................................................................................................................... 308

Solving Print Quality Problems......................................................................................................... 309

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White or Dark Lines in Printout .................................................................................................... 309

Blurry or Smeared Printout .......................................................................................................... 310

Faint Printout or Printout Has Gaps ............................................................................................. 312

Grainy Printout............................................................................................................................. 313

Incorrect Colors ........................................................................................................................... 314

Solving Scanning Problems ............................................................................................................. 315

Scanning Software Does Not Operate Correctly ......................................................................... 316

Cannot Start Epson Scan 2 ......................................................................................................... 316

Scanning Speed is Slow.............................................................................................................. 317

Cannot Save a Scan to a Shared Folder Over a Network............................................................ 317

Solving Scanned Image Quality Problems ....................................................................................... 319

Image Consists of a Few Dots Only............................................................................................. 319

Line of Dots Appears in All Scanned Images............................................................................... 320

Straight Lines in an Image Appear Crooked ................................................................................ 320

Scanned Image Quality Problems ............................................................................................... 320

Image Colors are Patchy at the Edges ........................................................................................ 322

Ripple Patterns Appear in an Image ............................................................................................ 322

Scanned Image Edges are Cropped ........................................................................................... 322

Solving Faxing Problems.................................................................................................................. 323

Cannot Send or Receive Faxes................................................................................................... 323

Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 325

Fax Memory Full Error Appears................................................................................................... 326

Fax Quality is Poor ...................................................................................................................... 327

Sent Fax is Received in an Incorrect Size ................................................................................... 327

Received Fax is Not Printed ........................................................................................................ 328

Uninstall Your Product Software....................................................................................................... 328

Uninstalling Product Software - Windows.................................................................................... 328

Uninstalling Product Software - Mac............................................................................................ 330

Where to Get Help............................................................................................................................ 330

Technical Specifications ........................................................................................................................ 332

Windows System Requirements ...................................................................................................... 332

Mac System Requirements .............................................................................................................. 333

Paper Specifications ........................................................................................................................ 334

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Printable Area Specifications ........................................................................................................... 335

Automatic Document Feeder (ADF) Specifications .......................................................................... 337

Scanning Specifications ................................................................................................................... 337

Fax Specifications ............................................................................................................................ 338

Ink Specifications ............................................................................................................................. 339

Dimension Specifications ................................................................................................................. 340

Electrical Specifications ................................................................................................................... 340

Environmental Specifications ........................................................................................................... 341

Interface Specifications .................................................................................................................... 341

Network Interface Specifications ...................................................................................................... 341

Safety and Approvals Specifications ................................................................................................ 342

Notices ..................................................................................................................................................... 344

Important Safety Instructions............................................................................................................ 344

General Product Safety Instructions ............................................................................................ 344

LCD Screen Safety Instructions................................................................................................... 346

Wireless Connection Safety Instructions ..................................................................................... 347

Telephone Equipment Safety Instructions ................................................................................... 347

FCC Compliance Statement............................................................................................................. 347

Binding Arbitration and Class Waiver ............................................................................................... 350

Trademarks...................................................................................................................................... 353

Copyright Notice............................................................................................................................... 354

libTIFF Software Acknowledgment.............................................................................................. 354

A Note Concerning Responsible Use of Copyrighted Materials................................................... 355

Default Delay Times for Power Management for Epson Products ............................................... 355

Copyright Attribution.................................................................................................................... 355

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ET-15000 User's Guide

Welcome to the ET-15000 User's Guide.

For a printable PDF copy of this guide, click here.

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Product Basics

See these sections to learn about the basic features of your product.

Using the Control Panel

Product Parts Locations

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Using AirPrint

Android Printing Using the Epson Print Enabler

Using the Mopria Print Service

Using Fire OS Printing

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Voice-activated Printing

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Viewing Animations

Changing LCD Screen Language

Selecting the Date and Time

Selecting Your Country or Region

Adjusting Control Panel Sounds

Preventing PC Connection via USB

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Parent topic: Product Basics

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Control Panel Buttons and Lights

1

power button and light

2

home button

3 received fax light

4 LCD screen

5

help button

Adjusting the Control Panel Position

The LCD Screen

Status Icon Information

Navigating the LCD Screen

Parent topic: Using the Control Panel

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Adjusting the Control Panel Position

You can adjust the position of the control panel to make it easier to access. Raise or lower it to the

desired angle as shown.

Parent topic: Control Panel Buttons and Lights

The LCD Screen

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1 Displays various status information; select an icon to check its status or adjust its settings

2 Menu options

3 Select a tab to view different options and settings

4 Setting options

5 Select to perform an action

Parent topic: Control Panel Buttons and Lights

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions.

Icons Description

Displays the maintenance box status screen.

Displays the network connection status; select the icon to set up or change your network

connection.

• The product is not connected to a wired (Ethernet) network.

• The product is connected to a wired (Ethernet) network.

• The product is not connected to a wireless network.

• The product is searching for an SSID or experiencing a wireless network

connection issue.

• The product is connected to a wireless network; the number of bars indicates the

connection's signal strength.

• Wi-Fi Direct is not enabled.

• Wi-Fi Direct is enabled.

The Quiet Mode setting is enabled or disabled. Select the icon to change the setting.

Depending on the selected paper type and print quality, when this feature is enabled noise

is reduced during printing, but print speed may also be reduced.

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Icons Description

Displays the Fax Data Information screen.

Displays additional information or instructions, such as loading paper or placing a

document on the scanner; select the icon to display the information.

There is a problem with the indicated setting; select the icon for information on resolving

the problem.

Starts the print, copy, scan, or fax function.

Parent topic: Control Panel Buttons and Lights

Navigating the LCD Screen

Follow these guidelines to navigate and use the menus on the LCD screen.

Tap or press the screen to select an item or icon

Flick the screen to scroll swiftly

Slide your finger across the screen to move items

Close or open your fingers across the screen to zoom in or zoom out on a preview image

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To change a setting, tap anywhere on the setting.

To enter a value in a field, tap the field to display the on-screen keyboard.

Parent topic: Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.

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On-screen keyboard

1 Displays the character count

2 Moves the cursor left or right

3 Switches between uppercase and lowercase characters

4 Switches between characters and numbers or symbols

5 Displays a list of common domain names to choose from

6 Enters a space

7 Select when you are finished

8 Deletes the previous character

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Epson ET-15000 User guide

Epson ET-15000 User guide

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