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Evolve2 65

Jabra Evolve2 65 Operating instructions

  • Hello! I've reviewed the user manual for the Jabra Headset Evolve2 65. This document focuses on troubleshooting call control issues with ShoreTel softphones and provides steps to verify proper installation and configuration. It also details compatibility with specific Mitel/ShoreTel softphones and configuration steps in Jabra Direct. I'm here to help you with any questions you might have about this device.
  • What Mitel/Shoretel softphones are compatible?
    Why call control does not work with my ShoreTel softphone?
    What should I check in the Control Panel?
Jabra Evolve2 65 - USB-A MS Teams Mono -
Black
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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