PCL5c ............................................................................................................... 74
PostScript .......................................................................................................... 74
Photo ................................................................................................................. 74
Print Quality ....................................................................................................... 75
Print Density ...................................................................................................... 75
Paper Types ...................................................................................................... 75
Extended Print Modes ....................................................................................... 76
System Setup .................................................................................................... 77
Service .............................................................................................................. 77
Network Settings ................................................................................................................ 78
Shop for Supplies .............................................................................................................. 78
Other Links ........................................................................................................................ 78
Use the embedded Web server .......................................................................................................... 79
Access the embedded Web server by using a network connection .................................. 79
Embedded Web server sections ........................................................................................ 80
Configure the product using a Macintosh ........................................................................................... 82
Manage supplies ................................................................................................................................ 83
Print-cartridge storage ....................................................................................................... 83
HP policy on non-HP print cartridges ................................................................................. 83
HP fraud hotline and Web site ........................................................................................... 83
Auto continue ..................................................................................................................... 84
Replace print cartridges ..................................................................................................................... 85
Work with memory .............................................................................................................................. 88
Product memory ................................................................................................................ 88
Install memory DIMMs ....................................................................................................... 88
Install memory and font DIMMs ........................................................................ 88
Enable memory ................................................................................................. 91
Enable memory for Windows ............................................................ 91
Check DIMM installation ................................................................................... 91
Clean the product ............................................................................................................................... 91
Upgrade firmware ............................................................................................................................... 91
10 Solve problems
Basic troubleshooting checklist .......................................................................................................... 94
Factors that affect product performance ............................................................................ 94
Control-panel and status-alert messages ........................................................................................... 95
Jams ................................................................................................................................................. 101
Recover jams ................................................................................................................... 101
Common causes of jams ................................................................................................. 102
Clear jams ........................................................................................................................ 103
Jam in tray 1 .................................................................................................... 103
Jam in tray 2 .................................................................................................... 104
Jam in fuser area ............................................................................................ 105
Jam in output bin ............................................................................................. 107
Print-quality problems ....................................................................................................................... 108
Improve print quality ........................................................................................................ 108
Identify and correct print defects ...................................................................................... 108
Print-quality checklist ...................................................................................... 108
General print quality issues ............................................................................. 109
Solve issues with color documents ................................................................. 113
vi ENWW